Current Status: Abnormal Security is UP
We checked the official Abnormal Security status page for updates 3 mins, 4 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-09-15 11:00 | Detection and Remediation Services Outage for FedRamp Customers | critical | 55 mins | Engineers identified and resolved a configuration issue that was preventing detection and remediation services fr...read more |
| 2025-09-12 18:54 | Portal Access Issues for US Customers | major | 41 mins | Portal access has been fully restored for all US customers as of 07:30 pm PT on September 12, 2025. Detection and...read more |
| 2025-09-09 15:16 | Email Protection Service Disruption for US Customers | major | 5 hrs, 25 mins | All impacted mailboxes have been fully recovered and email protection services are now fully functional. If custo...read more |
| 2025-08-21 15:31 | Portal Access Degradation - Fedramp | major | 2 hrs, 15 mins | As of 00:17 UTC on August 22nd, Abnormal's engineering team has fully resolved the login issues affecting custome...read more |
| 2025-08-18 10:41 | Portal Access Degradation | major | 19 mins | On 2025-08-18 at 16:50 UTC, Abnormal experienced a degradation of the Abnormal Portal where some customers experi...read more |
| 2025-08-14 06:31 | Inbound Email Security Detection and Remediation Disruption - (EU) | critical | 9 hrs, 21 mins | This incident has been fully resolved. As of 21:13 UTC, Abnormal has completed reprocessing all emails from the i...read more |
| 2025-07-01 11:00 | Search and Respond Service Disruption | major | 1 hr, 38 mins | Search and Respond services have been fully restored as of 19:29 UTC for all customers. Abnormal's engineering te...read more |
| 2025-06-25 13:31 | Inbound Email Security Message Processing Delays for Microsoft Customers in EU | major | 19 hrs, 17 mins | Message reprocessing for impacted customers completed at 05:00 UTC. This issue is fully resolved. Thank you for y...read more |
| 2025-06-12 11:59 | Google Service Disruption Impacting Abnormal Email Security Services | critical | 51 mins | Abnormal's email security services have fully recovered following the Google service disruption. The backlog of m...read more |
| 2025-04-17 17:52 | Inbound Email Security and Email Productivity – (EU) | major | 59 mins | As of 00:53 UTC, our engineering team has successfully resolved the issue impacting Inbound Email Security and Em...read more |
| 2025-03-29 07:00 | [Scheduled] Maintenance Notification – March 29, 14:00 UTC | maintenance | 10 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-27 10:28 | Inbound Email Security Message Remediation Delays – (EU) | minor | 3 hrs, 2 mins | As of 20:25 UTC, the backlog of messages from the incident has been fully processed. Message remediation for Inbo...read more |
| 2025-03-05 14:04 | US Portal Service Disruption | none | 0 second | Between 20:45 UTC and 21:05 UTC, some US customers may have experienced issues logging into the Abnormal Portal a...read more |
| 2025-03-05 13:49 | Microsoft Outage causing Intermittent Remediation issues. | major | 3 hrs, 30 mins | Abnormal services have fully recovered from the Microsoft outage, and the backlog of messages from the incident d...read more |
| 2025-03-01 14:00 | Microsoft Outage Causing Elevated Latency and Delayed Email Remediation | minor | 1 hr, 7 mins | The Microsoft service disruption that began at 20:50 UTC (12:50 PM PST) has been fully resolved as of 21:45 UTC (...read more |
| 2025-01-09 12:58 | Incident with URL Wrapping Feature Activation | minor | 0 second | On January 9, 2025, between 09:00 UTC and 16:15 UTC, Abnormal's URL Wrapping feature was unintentionally enabled....read more |
| 2025-01-07 11:24 | Account Takeover (ATO) service disruption | major | 0 second | Between 14:30 UTC and 17:00 UTC on January 7th, customers experienced empty Account TakeOver (ATO) list views due...read more |
| 2024-11-25 10:08 | Service Disruption impacting US and EU customers due to Microsoft 365 API Latency | major | 6 hrs, 44 mins | Microsoft services have remained stable. Processing for Inbound Email Security, AI Security Mailbox, and Graymai...read more |
| 2024-11-05 14:41 | Email remediation issues for Inbound Email Security | none | 0 second | Between 16:34 UTC and 21:51 UTC on November 5th, 2024, email Remediation for Inbound Email Security customers in ...read more |
| 2024-10-07 13:26 | Inbound Email Security - Attack remediation delays to processing time | major | 2 hrs, 54 mins | Between 19:10 and 20:57 UTC on October 7th, Abnormal experienced delayed processing of attack remediation which i...read more |
| 2024-09-17 07:45 | EMEA Data Center Degraded Performance | minor | 2 hrs, 8 mins | What Happened: On September 16, 2024, at around 5:00 pm UTC, Abnormal experienced a degradation in performance in...read more |
| 2024-09-13 09:13 | Inbound Email Security - Google Customers Only | critical | 1 hr, 20 mins | We have successfully resumed processing all GSuite email traffic in both EU and US environments. This issue was i...read more |
| 2024-09-10 11:29 | Remediation Delay - Inbound Email Security | minor | 2 hrs, 9 mins | What Happened: On September 10, 2024, at 16:00 UTC, Abnormal and its vendor partner started experiencing unknown ...read more |
| 2024-07-30 17:13 | Email Productivity Remediation Delay (Graymail) | major | 2 hrs, 36 mins | The incident has been resolved as of 2024-07-31 02:45 UTC, Email Productivity, Account Takeover and SIEM/SOAR ar...read more |
| 2024-07-23 09:00 | Inbound Email Protection, Email Productivity, and AI Security Mailbox | none | 0 second | On July 23, 2024, Abnormal Security experienced a brief delay in remediation for Inbound Email Protection, Email ...read more |
| 2024-07-19 09:03 | Abnormal Security Unaffected by CrowdStrike and Microsoft Service Disruptions - July 19, 2024 | none | 0 second | Abnormal Security is aware of the recent outage affecting CrowdStrike and Microsoft services and is closely monit...read more |
| 2024-07-16 08:55 | Remediation delay for Inbound Email Protection, Abuse Mailbox and Email Productivity | minor | 4 hrs, 3 mins | Incident Resolved: As of 17:00 UTC, the remediation delay issue for Inbound Email Protection, Abuse Mailbox, and ...read more |
| 2024-07-10 13:05 | Remediation Delay - Inbound Email Security and Email Productivity | major | 0 second | Incident Summary: On July 10, 2024, at approximately 14:00 UTC, Abnormal experienced a delay in remediation for I...read more |
| 2024-06-25 09:49 | Abnormal Portal Degradation | minor | 7 hrs, 16 mins | Incident Update: We are pleased to inform you that the degradation of the Abnormal Portal has been resolved. The ...read more |
| 2024-06-18 08:35 | Remediation delay for Inbound Email Protection, Abuse Mailbox and Graymail | minor | 55 mins | Incident Resolved: On June 18, 2024, at approximately 14:45 UTC, Abnormal experienced a delay in remediation for ...read more |
| 2024-05-31 10:55 | Abnormals Threat Log and SOAR API Latency | minor | 4 hrs, 6 mins | This incident has been resolved.This incident has been resolved. |
| 2024-05-14 14:39 | Email Details Unavailable in Threat Log | minor | 46 mins | The issue has been resolved as of May 2024, 22:23 UTC, and all Threat Log message details are now visible. Ther...read more |
| 2024-05-01 08:13 | Remediation delayed for Inbound Email Protection, Graymail, and Abuse Mailbox. | major | 1 hr, 20 mins | Starting at 9:20 a.m. PT, all messages affected by the incident were processed, and the incident is now fully res...read more |
| 2024-04-05 15:03 | Email Account Takeover False Positive Case Creation | none | 0 second | On April 5, at 11:30 AM UTC, customers with Account Takeover Protection may have seen 1-2 High Confidence False ...read more |
| 2024-04-03 14:31 | Degradation of Inbound Email Protection | none | 1 hr, 58 mins | As of 11:26 PM UTC, the remediation of impacted Inbound Email Security messages from the incident period was comp...read more |
| 2024-04-02 11:05 | Abuse Mailbox Degradation (EU Customers Only) | none | 2 hrs, 22 mins | On March 29, at 00:00 UTC, Abnormal Security stopped processing Abuse Mailbox reported messages for a subset of E...read more |
| 2024-03-05 08:37 | Remediation delayed for Inbound Email Protection, Graymail, Abuse Mailbox, and Search & Respond | none | 4 hrs, 23 mins | This incident has been fully resolved. On March 5, 2024, starting at 16:00 UTC (8 am PT), customers may have st...read more |
| 2024-01-29 07:07 | Abnormal Portal Degradation - Dashboard Data is Stale | none | 3 hrs, 6 mins | A fix for the dashboard data has been rolled out. All customer dashboards should reflect the correct data as of 1...read more |
| 2024-01-17 08:47 | Abnormal Portal Degradation | major | 13 mins | On Jan 17, 2024, at 16:28 UTC, we experienced a degradation of the Abnormal Portal. Customers may have experience...read more |
| 2024-01-03 09:16 | 2024-01-03 Remediation delayed for IES, AMB, and EPR | none | 0 second | TLDR: IES, AMB, and EPR experienced delayed remediation by several minutes during a ~1h incident period starting ...read more |
| 2023-12-27 17:00 | [Scheduled] Login database maintenance 12/26 | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-12-07 17:17 | 2023-12-07 Remediation delayed for IES and AMB | minor | 7 hrs, 47 mins | TLDR: Due to a large spike in detected attacker activity, a subset of our backend systems are experiencing extrem...read more |
| 2023-11-20 07:08 | Live Scoring Remediation Delay | minor | 2 hrs, 7 mins | Starting at 13:00 UTC, customers may have started experiencing a delay in message remediation for Inbound Email P...read more |
| 2023-11-17 22:01 | [Scheduled] Support Phone System Update | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-11-14 08:57 | Degradation of Inbound Email Protection, Graymail, Abuse Mailbox, and Search & Respond | major | 1 hr, 8 mins | Starting at 14:15 UTC, customers may have started experiencing a delay in message remediation for Inbound Email P...read more |
| 2023-11-07 08:56 | Degradation of Inbound Email Protection, Graymail, and Abuse Mailbox | minor | 2 hrs, 40 mins | Incident Summary: Starting at 13:54 UTC, customers may have experienced a delay in message remediation for Inboun...read more |
| 2023-11-02 11:36 | Abnormal Support Portal access | minor | 21 hrs, 21 mins | The Abnormal Support Portal is now accessible as expected. Incident Summary: The Abnormal Security Support Porta...read more |
| 2023-10-18 23:28 | Threat Log Message Details Unavailable | major | 48 mins | As of October 19, 2023, 07:01 UTC the issue has been resolved and all Threat Log message details are now visible.As of October 19, 2023, 07:01 UTC the issue has been resolved and all Threat Log message details are now visible. |
| 2023-10-12 14:58 | Degradation of Inbound Email Protection | none | 6 hrs, 24 mins | As of 9:15 PDT, message replay and reprocessing has completed and all false positive judgements have been rectifi...read more |
| 2023-10-11 12:01 | Email Productivity Remediation Delay (Graymail) | none | 0 second | Starting at 09:00 am PDT on October 10, 2023, Abnormal Security was made aware of a possible delay in remediation...read more |