Current Status: Abnormal Security is UP
We checked the official Abnormal Security status page for updates 1 min, 21 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-08-21 15:31 | Portal Access Degradation - Fedramp | major | 2 hrs, 15 mins | As of 00:17 UTC on August 22nd, Abnormal's engineering team has fully resolved the login issues affecting custome...read more |
| 2025-08-18 10:41 | Portal Access Degradation | major | 19 mins | On 2025-08-18 at 16:50 UTC, Abnormal experienced a degradation of the Abnormal Portal where some customers experi...read more |
| 2025-08-14 06:31 | Inbound Email Security Detection and Remediation Disruption - (EU) | critical | 9 hrs, 21 mins | This incident has been fully resolved. As of 21:13 UTC, Abnormal has completed reprocessing all emails from the i...read more |
| 2025-07-01 11:00 | Search and Respond Service Disruption | major | 1 hr, 38 mins | Search and Respond services have been fully restored as of 19:29 UTC for all customers. Abnormal's engineering te...read more |
| 2025-06-25 13:31 | Inbound Email Security Message Processing Delays for Microsoft Customers in EU | major | 19 hrs, 17 mins | Message reprocessing for impacted customers completed at 05:00 UTC. This issue is fully resolved. Thank you for y...read more |
| 2025-06-12 11:59 | Google Service Disruption Impacting Abnormal Email Security Services | critical | 51 mins | Abnormal's email security services have fully recovered following the Google service disruption. The backlog of m...read more |
| 2025-04-18 01:51 | Inbound Email Security and Email Productivity – (EU) | none | 0 second | Apr 17, 18:51 PDTResolved - As of 00:53 UTC, our engineering team has successfully resolved the issue impacting I...read more |
| 2025-03-30 00:00 | Maintenance Notification – March 29, 14:00 UTC | none | 0 second | Mar 29, 17:00 PDTCompleted - The scheduled maintenance has been completed.Mar 29, 07:00 PDTIn progress - Schedule...read more |
| 2025-03-27 20:30 | Inbound Email Security Message Remediation Delays – (EU) | none | 0 second | Mar 27, 13:30 PDTResolved - As of 20:25 UTC, the backlog of messages from the incident has been fully processed. ...read more |
| 2025-03-06 01:19 | Microsoft Outage causing Intermittent Remediation issues. | none | 0 second | Mar 5, 17:19 PSTResolved - Abnormal services have fully recovered from the Microsoft outage, and the backlog of ...read more |
| 2025-03-05 22:04 | US Portal Service Disruption | none | 0 second | Mar 5, 14:04 PSTResolved - Between 20:45 UTC and 21:05 UTC, some US customers may have experienced issues loggin...read more |
| 2025-03-01 23:07 | Microsoft Outage Causing Elevated Latency and Delayed Email Remediation | none | 0 second | Mar 1, 15:07 PSTResolved - The Microsoft service disruption that began at 20:50 UTC (12:50 PM PST) has been full...read more |
| 2025-01-09 20:58 | Incident with URL Wrapping Feature Activation | none | 0 second | Jan 9, 12:58 PSTResolved - On January 9, 2025, between 09:00 UTC and 16:15 UTC, Abnormal's URL Wrapping feature ...read more |
| 2025-01-07 19:24 | Account Takeover (ATO) service disruption | none | 0 second | Jan 7, 11:24 PSTResolved - Between 14:30 UTC and 17:00 UTC on January 7th, customers experienced empty Account T...read more |
| 2024-11-26 00:52 | Service Disruption impacting US and EU customers due to Microsoft 365 API Latency | none | 0 second | Nov 25, 16:52 PSTResolved - Microsoft services have remained stable. Processing for Inbound Email Security, AI S...read more |
| 2024-11-05 22:41 | Email remediation issues for Inbound Email Security | none | 0 second | Nov 5, 14:41 PSTResolved - Between 16:34 UTC and 21:51 UTC on November 5th, 2024, email Remediation for Inbound ...read more |
| 2024-10-07 23:20 | Inbound Email Security - Attack remediation delays to processing time | none | 0 second | Oct 7, 16:20 PDTResolved - Between 19:10 and 20:57 UTC on October 7th, Abnormal experienced delayed processing o...read more |
| 2024-09-17 16:53 | EMEA Data Center Degraded Performance | none | 0 second | Sep 17, 09:53 PDTResolved - What Happened: On September 16, 2024, at around 5:00 pm UTC, Abnormal experienced a d...read more |
| 2024-09-13 17:33 | Inbound Email Security - Google Customers Only | none | 0 second | Sep 13, 10:33 PDTResolved - We have successfully resumed processing all GSuite email traffic in both EU and US en...read more |
| 2024-09-10 20:38 | Remediation Delay - Inbound Email Security | none | 0 second | Sep 10, 13:38 PDTResolved - What Happened: On September 10, 2024, at 16:00 UTC, Abnormal and its vendor partner s...read more |
| 2024-07-31 02:49 | Email Productivity Remediation Delay (Graymail) | none | 0 second | Jul 30, 19:49 PDTResolved - The incident has been resolved as of 2024-07-31 02:45 UTC, Email Productivity, Accou...read more |
| 2024-07-23 16:00 | Inbound Email Protection, Email Productivity, and AI Security Mailbox | none | 0 second | Jul 23, 09:00 PDTResolved - On July 23, 2024, Abnormal Security experienced a brief delay in remediation for Inbo...read more |
| 2024-07-19 16:03 | Abnormal Security Unaffected by CrowdStrike and Microsoft Service Disruptions - July 19, 2024 | none | 0 second | Jul 19, 09:03 PDTResolved - Abnormal Security is aware of the recent outage affecting CrowdStrike and Microsoft s...read more |
| 2024-07-16 19:58 | Remediation delay for Inbound Email Protection, Abuse Mailbox and Email Productivity | none | 0 second | Jul 16, 12:58 PDTResolved - Incident Resolved: As of 17:00 UTC, the remediation delay issue for Inbound Email Pro...read more |
| 2024-07-10 20:05 | Remediation Delay - Inbound Email Security and Email Productivity | none | 0 second | Jul 10, 13:05 PDTResolved - Incident Summary: On July 10, 2024, at approximately 14:00 UTC, Abnormal experienced ...read more |
| 2024-06-25 09:49 | Abnormal Portal Degradation | minor | 7 hrs, 16 mins | Incident Update: We are pleased to inform you that the degradation of the Abnormal Portal has been resolved. The ...read more |
| 2024-06-18 08:35 | Remediation delay for Inbound Email Protection, Abuse Mailbox and Graymail | minor | 55 mins | Incident Resolved: On June 18, 2024, at approximately 14:45 UTC, Abnormal experienced a delay in remediation for ...read more |
| 2024-05-31 10:55 | Abnormals Threat Log and SOAR API Latency | minor | 4 hrs, 6 mins | This incident has been resolved.This incident has been resolved. |
| 2024-05-14 14:39 | Email Details Unavailable in Threat Log | minor | 46 mins | The issue has been resolved as of May 2024, 22:23 UTC, and all Threat Log message details are now visible. Ther...read more |
| 2024-05-01 08:13 | Remediation delayed for Inbound Email Protection, Graymail, and Abuse Mailbox. | major | 1 hr, 20 mins | Starting at 9:20 a.m. PT, all messages affected by the incident were processed, and the incident is now fully res...read more |
| 2024-04-05 15:03 | Email Account Takeover False Positive Case Creation | none | 0 second | On April 5, at 11:30 AM UTC, customers with Account Takeover Protection may have seen 1-2 High Confidence False ...read more |
| 2024-04-03 14:31 | Degradation of Inbound Email Protection | none | 1 hr, 58 mins | As of 11:26 PM UTC, the remediation of impacted Inbound Email Security messages from the incident period was comp...read more |
| 2024-04-02 11:05 | Abuse Mailbox Degradation (EU Customers Only) | none | 2 hrs, 22 mins | On March 29, at 00:00 UTC, Abnormal Security stopped processing Abuse Mailbox reported messages for a subset of E...read more |
| 2024-03-05 08:37 | Remediation delayed for Inbound Email Protection, Graymail, Abuse Mailbox, and Search & Respond | none | 4 hrs, 23 mins | This incident has been fully resolved. On March 5, 2024, starting at 16:00 UTC (8 am PT), customers may have st...read more |
| 2024-01-29 07:07 | Abnormal Portal Degradation - Dashboard Data is Stale | none | 3 hrs, 6 mins | A fix for the dashboard data has been rolled out. All customer dashboards should reflect the correct data as of 1...read more |
| 2024-01-17 08:47 | Abnormal Portal Degradation | major | 13 mins | On Jan 17, 2024, at 16:28 UTC, we experienced a degradation of the Abnormal Portal. Customers may have experience...read more |
| 2024-01-03 09:16 | 2024-01-03 Remediation delayed for IES, AMB, and EPR | none | 0 second | TLDR: IES, AMB, and EPR experienced delayed remediation by several minutes during a ~1h incident period starting ...read more |
| 2023-12-27 17:00 | [Scheduled] Login database maintenance 12/26 | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-12-07 17:17 | 2023-12-07 Remediation delayed for IES and AMB | minor | 7 hrs, 47 mins | TLDR: Due to a large spike in detected attacker activity, a subset of our backend systems are experiencing extrem...read more |
| 2023-11-20 07:08 | Live Scoring Remediation Delay | minor | 2 hrs, 7 mins | Starting at 13:00 UTC, customers may have started experiencing a delay in message remediation for Inbound Email P...read more |
| 2023-11-17 22:01 | [Scheduled] Support Phone System Update | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-11-14 08:57 | Degradation of Inbound Email Protection, Graymail, Abuse Mailbox, and Search & Respond | major | 1 hr, 8 mins | Starting at 14:15 UTC, customers may have started experiencing a delay in message remediation for Inbound Email P...read more |
| 2023-11-07 08:56 | Degradation of Inbound Email Protection, Graymail, and Abuse Mailbox | minor | 2 hrs, 40 mins | Incident Summary: Starting at 13:54 UTC, customers may have experienced a delay in message remediation for Inboun...read more |
| 2023-11-02 11:36 | Abnormal Support Portal access | minor | 21 hrs, 21 mins | The Abnormal Support Portal is now accessible as expected. Incident Summary: The Abnormal Security Support Porta...read more |
| 2023-10-18 23:28 | Threat Log Message Details Unavailable | major | 48 mins | As of October 19, 2023, 07:01 UTC the issue has been resolved and all Threat Log message details are now visible.As of October 19, 2023, 07:01 UTC the issue has been resolved and all Threat Log message details are now visible. |
| 2023-10-12 14:58 | Degradation of Inbound Email Protection | none | 6 hrs, 24 mins | As of 9:15 PDT, message replay and reprocessing has completed and all false positive judgements have been rectifi...read more |
| 2023-10-11 12:01 | Email Productivity Remediation Delay (Graymail) | none | 0 second | Starting at 09:00 am PDT on October 10, 2023, Abnormal Security was made aware of a possible delay in remediation...read more |
| 2023-09-29 09:04 | Degradation of Inbound Email Protection | minor | 27 hrs, 20 mins | The impacted remediation actions were reprocessed as of 10:00 AM PT 09/30. Incident Summary: Starting September ...read more |
| 2023-09-26 12:45 | High rate of Spam False Positives | none | 11 hrs, 1 min | The process for restoring messages has been completed as of 9:54 PM PDT, September 26, 2023. We apologize for an...read more |
| 2023-09-20 14:34 | ATO Case Creation Service was down | none | 38 mins | The backlog of ATO case creation has been resolved, and the ATO case creation process is back to normal operation...read more |