Current Status: actionstep is UP
We checked the official actionstep status page for updates 3 mins, 24 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-11-12 05:20 | Partial Outage - (US-West-2) - Bad Gateway Error Encountered in Actionstep Navigation – November 11,... | major | 10 mins | We are communicating to provide further information on the outage that affected the Actionstep system on 11/11/20...read more |
| 2025-11-07 04:58 | Feature Degridation - us-east-1, us-west-1 - Actionstep Payments Unavailable - Nov 06 2025 | none | 24 mins | Actionstep Payments should now be available for all users. Thank you for your patience.Actionstep Payments should now be available for all users. Thank you for your patience. |
| 2025-11-06 21:45 | Server Outage - (eu-west-1) - Users Unable to Login - Nov 06 2025 | critical | 41 mins | We are communicating to provide further information on the outage that affected the Actionstep platform on 06/11/...read more |
| 2025-10-30 05:50 | Microsoft Outage Impacting All Actionstep Servers — Oct 29 2025 | none | 6 hrs, 5 mins | Access to Microsoft-related functionality — including the Outlook Add-in, OneDrive integrations, and Office 365 e...read more |
| 2025-10-22 12:05 | Website Maintenance – actionstep.com | none | 35 mins | Our main website (actionstep.com) is now operational.Our main website (actionstep.com) is now operational. |
| 2025-10-21 04:39 | AWS Outage Impacting Us-East-1 - 20 October 2025 | critical | 4 hrs, 40 mins | Resolved – Practice Management Platform (AWS US-East-1) This incident has been resolved. AWS has fully restored...read more |
| 2025-10-21 04:38 | Service Interruption – AWS Outage Impacting Support Systems - 20 October 2025 | minor | 26 mins | Final Update – Support System Outage Our support system (Freshdesk) has now been fully restored following the ea...read more |
| 2025-10-14 11:40 | Staging Environment Outage – October 13, 2025 | critical | 10 mins | We are communicating to provide further information on the outage that affected the Staging platform on 14 Octobe...read more |
| 2025-10-14 11:22 | Global System Outage 14/10/2025 | none | 7 mins | This incident has been resolved.This incident has been resolved. |
| 2025-10-14 00:33 | System Interruption – All Regions – October 13, 2025 | critical | 54 mins | We are communicating to provide further information on the outage that affected the Actionstep platform on Tuesda...read more |
| 2025-10-03 21:26 | Issue Identified > Reports, document generation, and the Gmail/Outlook add-ins, which are currently ... | minor | 56 mins | We are communicating to provide further information on the issue affecting Reports, document generation, email as...read more |
| 2025-09-20 05:45 | Multiple Feature Outages North America - 19 September 2025 | major | 1 hr, 39 mins | We are writing to provide further information on the issues affecting the Actionstep Practice Management platform...read more |
| 2025-08-16 06:03 | Partial Server Outage - US-East-1 - August 15th 2025 | major | 13 mins | We are providing additional information about the issue affecting Actionstep Practice Management on August 15, 20...read more |
| 2025-08-06 02:15 | Issue Identified - EU-WEST 05/08/2025 | minor | 1 hr, 6 mins | We are providing additional information regarding the performance issues that affected the Actionstep Practice Ma...read more |
| 2025-08-05 14:00 | Slowness Issues on EU West1 | none | 0 second | Our team have identified an issue with Actionstep. Specifically, these performance issues are affecting EU West1 ...read more |
| 2025-06-30 16:30 | Performance Issues on AP-Southeast1.Actionstep | minor | 0 second | Our team has resolved a performance issue that resulted in slowness and delays when using particular aspects of t...read more |
| 2025-06-30 15:20 | Performance Issues on AP-Southeast1.Actionstep | none | 0 second | Our team are aware of a performance issue that is resulting in slowness and delays when using particular aspects ...read more |
| 2025-06-24 12:30 | Matter/Folder Duplication upon creation - all regions | minor | 3 hrs, 11 mins | We are reaching out to provide additional information regarding the folder duplication issue that occurred while ...read more |
| 2025-06-19 10:08 | Server Outage - ap-southeast-2 | major | 39 mins | We are writing to provide additional information regarding the outage that affected the Actionstep Practice Manag...read more |
| 2025-06-09 20:20 | UK - Server Outage (eu-west-1) | critical | 3 hrs, 12 mins | We are communicating to provide further details regarding the performance issues that impacted the UK Server (eu-...read more |
| 2025-05-16 09:52 | AP-Southeast-2 - Auckland Region Internet Outage | none | 6 hrs, 9 mins | It has been confirmed that this is an issue with a local Internet Service Provider (One NZ) and not with Actionst...read more |
| 2025-04-25 00:50 | UK - Server Outage (eu-west-1) | major | 1 hr, 48 mins | We are communicating to provide further information on the outage that affected the Actionstep platform on 24/04/...read more |
| 2025-04-22 21:38 | UK - Server Outage (eu-west-1) - 22/04/2025 | major | 1 hr, 50 mins | We are communicating to provide further information on the outage that affected the Actionstep platform on 22/04/...read more |
| 2025-04-09 22:24 | Performance issue on eu-west-1.actionstep | minor | 32 mins | We are communicating to provide further information on the performance issues that affected the Actionstep platfo...read more |
| 2025-03-27 11:51 | Issue Resolved - server outage 27/03/2025 | none | 0 second | We are communicating to provide information on the outage that affected Actionstep Customers on 27/03/2025 and co...read more |
| 2023-09-28 02:19 | ca-central-1 server Unexpected API Error (500) issues | major | 2 mins | This incident has been resolved.This incident has been resolved. |
| 2023-09-21 09:55 | General Widespread Issues | major | 53 mins | This incident has been resolved.This incident has been resolved. |
| 2023-09-20 09:40 | Temporary server outage - ap-southeast-2 | major | 11 mins | This incident has been resolved.This incident has been resolved. |
| 2023-09-19 09:45 | Temporary server outage | major | 6 hrs, 17 mins | This incident has been resolved.This incident has been resolved. |
| 2023-09-19 09:44 | Temporary server outage | none | 0 second | One of our servers is currently experiencing an outage - we are investigating the cause of the issue and will pro...read more |
| 2023-08-25 05:05 | US-East Slowness | major | 35 mins | This incident has been resolved.This incident has been resolved. |
| 2023-08-13 02:00 | [Scheduled] Scheduled Database Maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-08-12 21:00 | [Scheduled] Scheduled Database Maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-08-12 21:00 | [Scheduled] Scheduled Database Maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-08-12 18:00 | [Scheduled] Scheduled Database Maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-08-12 14:00 | [Scheduled] Scheduled Database Maintenance | maintenance | 2 hrs, 1 min | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-08-08 15:09 | Email & Actions inaccessible | major | 19 mins | This incident has been resolved.This incident has been resolved. |
| 2023-06-06 08:33 | Reported outage with Microsoft 365 servers | none | 43 hrs, 30 mins | It looks like Microsoft has everything under control. If you're still experiencing issues with Outlook calendars,...read more |
| 2023-04-27 10:59 | Southeast-2 server Unexpected API Error (500) issues | minor | 1 hr, 59 mins | This incident has been resolved.This incident has been resolved. |
| 2023-04-26 09:01 | Southeast-2 server issuers | minor | 7 hrs, 53 mins | This incident has been resolved.This incident has been resolved. |
| 2023-04-17 10:45 | Servers Bad Gateway Error | critical | 49 mins | This incident has been resolved.This incident has been resolved. |
| 2023-03-06 16:18 | South-East Servers slowness | minor | 1 hr, 27 mins | This incident has been resolved.This incident has been resolved. |
| 2023-03-06 11:59 | South-East Servers slowness | major | 59 mins | This incident has been resolved.This incident has been resolved. |
| 2023-03-05 09:30 | [Scheduled] System Upgrade | maintenance | 2 hrs, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-12-17 06:45 | System slowness on US -East servers | minor | 8 hrs, 13 mins | This incident has been resolved.This incident has been resolved. |
| 2022-12-13 10:38 | Issue viewing custom data collections/fields within a matter | none | 14 mins | This incident has been resolved.This incident has been resolved. |
| 2022-11-23 11:43 | South-East Servers slowness | minor | 3 hrs, 47 mins | This incident has been resolved.This incident has been resolved. |
| 2022-11-22 11:53 | South-East Servers slowness | minor | 16 mins | This incident has been resolved.This incident has been resolved. |
| 2022-11-18 03:52 | "500 internal server" error when we open up matters. | minor | 1 hr, 23 mins | This incident has been resolved.This incident has been resolved. |
| 2022-11-10 08:59 | US West Coast slowness | minor | 36 mins | This incident has been resolved.This incident has been resolved. |