Current Status: Ada is UP
We checked the official Ada status page for updates 5 mins, 12 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-04-29 09:00 | [Scheduled] Database Updgrade | maintenance | 8 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-28 09:00 | [Scheduled] Maple Database Upgrade | maintenance | 8 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-28 09:00 | [Scheduled] EU Database Upgrade | maintenance | 8 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-25 15:20 | Increased Latency in Ai agents | minor | 2 hrs, 8 mins | Initial changes are available. Some longer term improvements are also scheduled to improve overall performance an...read more |
| 2025-04-25 09:00 | [Scheduled] Maple Database Upgrade | maintenance | 0 second | Scheduled maintenance is currently in progress. We will provide updates as necessary.Scheduled maintenance is currently in progress. We will provide updates as necessary. |
| 2025-04-22 10:44 | [Scheduled] US Cluster Upgrade | maintenance | 8 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-16 16:29 | Some users are unable to share files with agents over chat | minor | 1 hr, 4 mins | This incident has been resolved.This incident has been resolved. |
| 2025-04-14 11:25 | Early rate limit enforcement on Ada API's | minor | 6 hrs, 19 mins | This incident has been resolved.This incident has been resolved. |
| 2025-04-14 10:41 | [Scheduled] US Cluster Upgrade | maintenance | 2 mins | Initial portion of the update is completed. Additional update has been. scheduled for April 22nd.Initial portion of the update is completed. Additional update has been. scheduled for April 22nd. |
| 2025-04-11 14:58 | API Errors/Connection Issues | minor | 2 hrs, 57 mins | This incident has been resolved.This incident has been resolved. |
| 2025-04-11 11:48 | Decreased performance in multilingual ai agent | minor | 1 hr, 7 mins | This incident has been resolved.This incident has been resolved. |
| 2025-04-10 22:56 | Topics tab missing from Ada dashboard (Generative and Declarative bot) for customers | minor | 40 mins | This incident has been resolved.This incident has been resolved. |
| 2025-04-10 00:00 | [Scheduled] EU Cluster Upgrade | maintenance | 24 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-08 00:00 | [Scheduled] Maple Cluster Upgrade | maintenance | 24 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-01 15:05 | Investigating issues with Ada Chat services | major | 22 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-31 17:05 | New email channel activations failing | minor | 2 hrs, 23 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-28 10:34 | Degraded performance in ai agents knowledge matching | major | 1 hr, 47 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-25 22:03 | Coaching issue | none | 0 second | We had a coaching issue from 8:45pm-9:25pm EST. This incident has been resolved.We had a coaching issue from 8:45pm-9:25pm EST. This incident has been resolved. |
| 2025-03-21 16:32 | Delay in message delivery Sunco-related handoffs/escalations | minor | 27 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-21 10:08 | Investigating issues with Analytics | minor | 15 hrs, 40 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-20 18:50 | Chat service unavailable | major | 39 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-14 09:16 | Investigating message latency with Ada Chat services | minor | 3 hrs, 28 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-13 23:00 | [Scheduled] Maple cluster upgrade | maintenance | 5 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-11 01:44 | Voice channel outage in US cluster from 01:11 - 01: 30 am EST | major | 23 mins | This incident has been resolved.This incident has been resolved. |
| 2025-02-06 12:18 | Investigating issues with Ada Chat services | minor | 13 mins | This incident has been resolved.This incident has been resolved. |
| 2025-02-05 13:45 | Investigating issues with Ada Dashboard | minor | 1 hr, 12 mins | This incident has been resolved.This incident has been resolved. |
| 2025-02-05 09:47 | Voice Channel Missing Messages | major | 52 mins | This incident has been resolved.This incident has been resolved. |
| 2025-02-04 05:27 | Bot Dashboard Inaccessible | major | 23 mins | The incident has been resolved.The incident has been resolved. |
| 2025-02-03 18:28 | Investigating issues with Coaching on Ada Dashboard | minor | 9 mins | This incident has been resolved.This incident has been resolved. |
| 2025-01-10 13:52 | Chat bot window not leading to a chat session in some bots | major | 44 mins | This incident has been resolved.This incident has been resolved. |
| 2024-12-20 16:15 | Investigating issues with Analytics | minor | 1 hr, 56 mins | This incident has been resolved.This incident has been resolved. |
| 2024-12-20 12:45 | Investigating issues with Ada Chat services | minor | 41 mins | The issue with Ada Chat has been resolved and chatters should see things functioning normally again at 1:15PM EST...read more |
| 2024-12-20 11:50 | Investigating issues with Ada Chat services | minor | 39 mins | This incident has been resolved.This incident has been resolved. |
| 2024-12-19 16:06 | Increased handoff rates | none | 54 mins | This incident has been resolved.This incident has been resolved. |
| 2024-12-18 11:16 | Knowledge Article Update Latency | minor | 5 hrs, 59 mins | This incident has been resolved.This incident has been resolved. |
| 2024-12-16 15:24 | Conversation Latency | minor | 3 hrs, 6 mins | This incident has been resolved.This incident has been resolved. |
| 2024-12-16 11:23 | Ada App Blocks Partial Outage | major | 13 mins | This incident has been resolved.This incident has been resolved. |
| 2024-12-12 18:28 | Investigating issues with Email Action App on EU and Maple Clusters | minor | 1 hr, 1 min | This incident has been resolved.This incident has been resolved. |
| 2024-12-11 20:11 | Conversation Topics and Resolution Estimation Latency | minor | 4 hrs, 34 mins | This incident has been resolved.This incident has been resolved. |
| 2024-12-09 14:03 | Dashboard Performance Degradation | major | 32 mins | This incident has been resolved.This incident has been resolved. |
| 2024-11-29 04:55 | Delay in Conversation View Refresh | minor | 5 hrs, 58 mins | This incident has been resolved.This incident has been resolved. |
| 2024-11-28 06:50 | Dashboard Update Delay Affecting Certain Pages | minor | 6 hrs, 49 mins | This incident has been resolved.This incident has been resolved. |
| 2024-11-27 23:59 | Intermittent salesforce handoff impact | minor | 1 hr, 44 mins | This incident has been resolved.This incident has been resolved. |
| 2024-11-26 17:04 | Oracle Service Cloud "Failed to send agent message" Failures | major | 10 hrs, 10 mins | The issue has been resolved.The issue has been resolved. |
| 2024-11-21 08:29 | Conversation View Fails to Display Recent Conversations | minor | 24 hrs, 4 mins | The conversation view has been updated to the most recent conversations.The conversation view has been updated to the most recent conversations. |
| 2024-11-20 10:07 | Investigating issues with Automated Resolution Analytics | minor | 1 hr, 43 mins | This incident has been marked resolved.This incident has been marked resolved. |
| 2024-11-13 11:11 | Degraded Performance in Reasoning Engine | minor | 3 hrs, 4 mins | This incident has been resolved.This incident has been resolved. |
| 2024-11-07 10:30 | Voice channel outage | none | 0 second | Issue: An outage with the Voice channel between 10:50am to 11:15am ET resulted in calls to voice channel bots bei...read more |
| 2024-11-03 02:00 | Proactive SMS campaigns not delivered due to Twilio outage | minor | 0 second | Proactive campaigns were not triggered due to third party provider incident.Proactive campaigns were not triggered due to third party provider incident. |
| 2024-10-25 03:16 | Newly created Actions are not appearing under Action section | minor | 3 hrs, 57 mins | This incident has been resolved.This incident has been resolved. |