Current Status: Ada is UP
We checked the official Ada status page for updates 2 mins, 24 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-09-10 12:57 | Voice channel outage | critical | 45 mins | This incident has been resolved.This incident has been resolved. |
| 2025-08-28 19:43 | Investigating issues with Ada Chat services | critical | 2 hrs, 15 mins | This incident has been resolved.This incident has been resolved. |
| 2025-08-07 09:14 | Investigating issues with Analytics | minor | 31 mins | This incident has been resolved.This incident has been resolved. |
| 2025-07-28 10:54 | Latency incident with generative and declarative | minor | 46 mins | This incident has been resolved.This incident has been resolved. |
| 2025-07-04 15:02 | Increased Latency in Chat Sessions | critical | 1 hr, 24 mins | This incident has been resolved.This incident has been resolved. |
| 2025-07-02 13:00 | [Scheduled] US Database Upgrade | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-06-26 19:00 | EU Database Upgrade | none | 0 second | Jun 26, 15:00 EDTCompleted - The scheduled maintenance has been completed.Jun 26, 13:00 EDTIn progress - Schedule...read more |
| 2025-06-25 20:00 | Maple and Ficanex Database Upgrade | none | 0 second | Jun 25, 16:00 EDTCompleted - The scheduled maintenance has been completed.Jun 25, 13:00 EDTIn progress - Schedule...read more |
| 2025-06-24 19:00 | Database Upgrade | none | 0 second | Jun 24, 15:00 EDTCompleted - The scheduled maintenance has been completed.Jun 24, 13:00 EDTIn progress - Schedule...read more |
| 2025-06-19 14:01 | Links shared by the AI agent are attempting to open within the chat frame, resulting in a ‘refused t... | none | 0 second | Jun 19, 10:01 EDTResolved - The issue has been resolvedJun 19, 09:40 EDTIdentified - We have identified the root ...read more |
| 2025-06-12 20:57 | Voice Channel Unavailable in some ai agents | none | 0 second | Jun 12, 16:57 EDTResolved - This incident has been resolved.Jun 12, 16:44 EDTUpdate - We are continuing to monito...read more |
| 2025-06-11 00:34 | Increased Latency in Ai Agent Performance | none | 0 second | Jun 10, 20:34 EDTResolved - This incident has been resolved.Jun 10, 18:18 EDTMonitoring - Conversations are still...read more |
| 2025-06-10 18:10 | Increased Latency in Ai Agent Performance | none | 0 second | Jun 10, 14:10 EDTResolved - This incident has been resolved.Jun 10, 13:41 EDTMonitoring - A fix has been implemen...read more |
| 2025-06-10 03:11 | Investigating issues with Ada Chat services in EU | none | 0 second | Jun 9, 23:11 EDTResolved - This incident has been resolved.Jun 9, 22:44 EDTMonitoring - AI Agents on the EU clu...read more |
| 2025-06-07 04:56 | Knowledge Base Articles Sync Currently Not Syncing | none | 0 second | Jun 7, 00:56 EDTResolved - The incident has finally been resolved.Jun 6, 22:18 EDTMonitoring - The team is runn...read more |
| 2025-05-29 21:00 | Database Upgrade | none | 0 second | May 29, 17:00 EDTCompleted - The scheduled maintenance has been completed.May 29, 09:00 EDTIn progress - Schedule...read more |
| 2025-05-14 14:19 | Bot Latency across all channels for the US Cluster | none | 0 second | May 14, 10:19 EDTResolved - Latency was observed, and end users were presented with the fallback message when att...read more |
| 2025-05-14 10:19 | Bot Latency across all channels for the US Cluster | critical | 0 second | Latency was observed, and end users were presented with the fallback message when attempting to interact with bot...read more |
| 2025-05-12 20:37 | Investigating issues with Ada Voice service | none | 0 second | May 12, 16:37 EDTResolved - This incident has been resolved.May 12, 16:18 EDTMonitoring - A fix has been implemen...read more |
| 2025-05-01 22:06 | Latency issues with Ada Chat have been identified | none | 0 second | May 1, 18:06 EDTResolved - This incident has been resolved.May 1, 17:46 EDTMonitoring - Services are now stable...read more |
| 2025-04-29 21:00 | Database Updgrade | none | 0 second | Apr 29, 17:00 EDTCompleted - The scheduled maintenance has been completed.Apr 29, 09:00 EDTIn progress - Schedule...read more |
| 2025-04-28 21:00 | Maple Database Upgrade | none | 0 second | Apr 28, 17:00 EDTCompleted - The scheduled maintenance has been completed.Apr 28, 09:00 EDTIn progress - Schedule...read more |
| 2025-04-28 21:00 | EU Database Upgrade | none | 0 second | Apr 28, 17:00 EDTCompleted - The scheduled maintenance has been completed.Apr 28, 09:00 EDTIn progress - Schedule...read more |
| 2025-04-25 21:28 | Increased Latency in Ai agents | none | 0 second | Apr 25, 17:28 EDTResolved - Initial changes are available. Some longer term improvements are also scheduled to im...read more |
| 2025-04-25 09:00 | [Scheduled] Maple Database Upgrade | maintenance | 0 second | Scheduled maintenance is currently in progress. We will provide updates as necessary.Scheduled maintenance is currently in progress. We will provide updates as necessary. |
| 2025-04-22 22:44 | US Cluster Upgrade | none | 0 second | Apr 22, 18:44 EDTCompleted - The scheduled maintenance has been completed.Apr 22, 10:44 EDTIn progress - Schedule...read more |
| 2025-04-16 21:33 | Some users are unable to share files with agents over chat | none | 0 second | Apr 16, 17:33 EDTResolved - This incident has been resolved.Apr 16, 17:07 EDTMonitoring - A fix has been implemen...read more |
| 2025-04-14 11:25 | Early rate limit enforcement on Ada API's | minor | 6 hrs, 19 mins | This incident has been resolved.This incident has been resolved. |
| 2025-04-14 10:41 | [Scheduled] US Cluster Upgrade | maintenance | 2 mins | Initial portion of the update is completed. Additional update has been. scheduled for April 22nd.Initial portion of the update is completed. Additional update has been. scheduled for April 22nd. |
| 2025-04-11 14:58 | API Errors/Connection Issues | minor | 2 hrs, 57 mins | This incident has been resolved.This incident has been resolved. |
| 2025-04-11 11:48 | Decreased performance in multilingual ai agent | minor | 1 hr, 7 mins | This incident has been resolved.This incident has been resolved. |
| 2025-04-10 22:56 | Topics tab missing from Ada dashboard (Generative and Declarative bot) for customers | minor | 40 mins | This incident has been resolved.This incident has been resolved. |
| 2025-04-10 00:00 | [Scheduled] EU Cluster Upgrade | maintenance | 24 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-08 00:00 | [Scheduled] Maple Cluster Upgrade | maintenance | 24 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-01 15:05 | Investigating issues with Ada Chat services | major | 22 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-31 17:05 | New email channel activations failing | minor | 2 hrs, 23 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-28 10:34 | Degraded performance in ai agents knowledge matching | major | 1 hr, 47 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-25 22:03 | Coaching issue | none | 0 second | We had a coaching issue from 8:45pm-9:25pm EST. This incident has been resolved.We had a coaching issue from 8:45pm-9:25pm EST. This incident has been resolved. |
| 2025-03-21 16:32 | Delay in message delivery Sunco-related handoffs/escalations | minor | 27 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-21 10:08 | Investigating issues with Analytics | minor | 15 hrs, 40 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-20 18:50 | Chat service unavailable | major | 39 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-14 09:16 | Investigating message latency with Ada Chat services | minor | 3 hrs, 28 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-13 23:00 | [Scheduled] Maple cluster upgrade | maintenance | 5 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-11 01:44 | Voice channel outage in US cluster from 01:11 - 01: 30 am EST | major | 23 mins | This incident has been resolved.This incident has been resolved. |
| 2025-02-06 12:18 | Investigating issues with Ada Chat services | minor | 13 mins | This incident has been resolved.This incident has been resolved. |
| 2025-02-05 13:45 | Investigating issues with Ada Dashboard | minor | 1 hr, 12 mins | This incident has been resolved.This incident has been resolved. |
| 2025-02-05 09:47 | Voice Channel Missing Messages | major | 52 mins | This incident has been resolved.This incident has been resolved. |
| 2025-02-04 05:27 | Bot Dashboard Inaccessible | major | 23 mins | The incident has been resolved.The incident has been resolved. |
| 2025-02-03 18:28 | Investigating issues with Coaching on Ada Dashboard | minor | 9 mins | This incident has been resolved.This incident has been resolved. |
| 2025-01-10 13:52 | Chat bot window not leading to a chat session in some bots | major | 44 mins | This incident has been resolved.This incident has been resolved. |