Current Status: Assembled is UP
We checked the official Assembled status page for updates 4 mins, 44 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-08-21 19:24 | Intermittent delays for email auto-sends and errors in chat agent escalations on the Zendesk platfor... | minor | 13 mins | This incident has been resolved.This incident has been resolved. |
| 2025-08-06 02:50 | Assist Voice is unavailable | critical | 1 hr, 40 mins | Our upstream provider has resolved the incident, so our system is once again back in a healthy state to receive c...read more |
| 2025-08-04 19:46 | Live chat escalation messages not being shown to end users | none | 0 second | From 10:15am PT to 12:32 PT, agent messages sent from CRM platforms (Zendesk, Kustomer, etc.) were not appearing ...read more |
| 2025-07-18 20:43 | Assist UI unavailable for small set of users | minor | 0 second | This incident has been resolved.This incident has been resolved. |
| 2025-07-18 16:05 | Google SSO login errors | minor | 20 mins | This incident has been resolved.This incident has been resolved. |
| 2025-07-12 12:52 | Voice agent degraded performance | none | 0 second | Voice agent audio was experiencing cutoffs, degrading performance to assist callers.Voice agent audio was experiencing cutoffs, degrading performance to assist callers. |
| 2025-07-12 10:48 | Voice agent degraded performance | minor | 2 hrs, 4 mins | This incident has been resolved.This incident has been resolved. |
| 2025-07-09 21:30 | Degraded Voice performance due to upstream provider errors | minor | 12 mins | This incident has been resolved.This incident has been resolved. |
| 2025-07-08 16:27 | [RESOLVED] Degraded performance due to upstream provider failures | minor | 0 second | We saw intermittent errors from an upstream provider and proactively forwarded all calls from our Voice AI to a l...read more |
| 2025-07-01 18:47 | Degraded performance due to upstream provider failures | none | 0 second | We saw intermittent errors from an upstream provider and proactively forwarded all calls from our Voice AI to a l...read more |
| 2025-07-01 17:30 | [Resolved] Degraded performance with upstream provider | none | 0 second | We saw intermittent errors from an upstream provider and proactively forwarded all calls from our Voice AI to a l...read more |
| 2025-06-13 17:48 | Public chat widget not loading | none | 0 second | Issue preventing interactions with the chat widget.Issue preventing interactions with the chat widget. |
| 2025-06-12 18:16 | Voice AI failing back to human agent because of ElevenLab outage | major | 2 hrs, 46 mins | The issue has been resolved, and we are accepting calls again.The issue has been resolved, and we are accepting calls again. |
| 2025-05-21 01:41 | Draft replies and compose from notes are experiencing problems | none | 0 second | May 21, 01:41 UTCResolved - From 6:24pm PT to 6:41pm PT, draft replies and compose from notes on the Assist produ...read more |
| 2025-05-20 20:29 | Voice call errors | none | 0 second | May 20, 20:29 UTCResolved - We identified the root cause as service limits with a downstream service provider. We...read more |
| 2025-05-20 07:30 | Voice failure from ElevenLabs | none | 0 second | May 20, 07:30 UTCResolved - Voice calls that used our ElevenLabs model failed because ElevenLab issueMay 20, 07:30 UTCResolved - Voice calls that used our ElevenLabs model failed because ElevenLab issue |
| 2025-05-20 07:30 | Voice AI failure from ElevenLabs | none | 0 second | May 20, 07:30 UTCResolved - Voice calls that used our ElevenLabs model failed due to ElevenLabs FailureMay 20, 07:30 UTCResolved - Voice calls that used our ElevenLabs model failed due to ElevenLabs Failure |
| 2025-05-12 20:24 | Realtime overview data failing to load | none | 0 second | May 12, 20:24 UTCResolved - We've resolved this issue and confirmed that functionality has been restored. We iden...read more |
| 2025-05-10 15:19 | Some data missing from the Realtime overview page | none | 0 second | May 10, 15:19 UTCResolved - The incident has been resolved. The team will continuing to monitor the implemented f...read more |
| 2025-05-08 21:00 | Some Assist activities inaccessible | none | 0 second | May 8, 21:00 UTCResolved - We've confirmed that Assist is fully operational. We identified the root cause as a r...read more |
| 2025-05-03 20:09 | Company Settings page inaccessible for some users | minor | 43 hrs, 3 mins | Assembled experienced an issue that prevented access to our Company Settings page for some users. We've resolved ...read more |
| 2025-04-02 18:29 | [Resolved] Missing and incorrect agent and ticket based metrics | none | 0 second | Apr 2, 18:29 UTCResolved - This incident has been resolved.Apr 2, 16:54 UTCUpdate - All affected metrics have b...read more |
| 2025-04-02 18:16 | [Resolved] Delayed Salesforce Agent Syncs | none | 0 second | Apr 2, 18:16 UTCResolved - We have pushed a fix and agent state syncs have recovered for the affected accounts.A...read more |
| 2025-03-30 15:53 | Staleness in agent and ticket-based metrics | none | 0 second | Mar 30, 15:53 UTCResolved - Agent and ticket-based metrics have been refreshed as of March 30th 3:50 PM UTC. We w...read more |
| 2025-03-30 08:30 | Database upgrade validation | none | 0 second | Mar 30, 08:30 UTCCompleted - The scheduled maintenance has been completed.Mar 30, 07:30 UTCIn progress - Schedule...read more |
| 2025-03-30 06:00 | Database upgrade | none | 0 second | Mar 30, 06:00 UTCCompleted - The scheduled maintenance has been completed.Mar 30, 04:00 UTCIn progress - Schedule...read more |
| 2025-03-27 19:45 | Degraded performance on Assist requests | none | 0 second | Mar 27, 19:45 UTCResolved - All users have been switched onto a fallback model provider which should resolve all ...read more |
| 2025-03-25 19:48 | Elevated errors on Assist across Draft reply, Compose from notes, and other copilot responses | none | 0 second | Mar 25, 19:48 UTCResolved - The issue affecting Assist-related products has now been completely resolved.Followin...read more |
| 2025-03-25 13:38 | [Resolved] Temporarily degraded API performance | minor | 54 mins | This is now resolved The following functionality has now been restored: viewing the Realtime Analysis page, seei...read more |
| 2025-03-19 20:30 | [Resolved] Failing Database Requests | none | 0 second | Between 4:27pm ET and 4:32pm ET, an infrastructural issue with one of our database nodes resulted some requests t...read more |
| 2025-03-19 19:57 | [Resolved] Zendesk Chat Agent States Not Syncing | minor | 24 hrs, 58 mins | Assembled experienced a delay when syncing Zendesk agent states due to a temporary issue with Zendesk's API. The ...read more |
| 2025-03-11 19:17 | [Assist] Assist Dashboard not Accessible on Reload | minor | 19 mins | From 11:23 AM Pacific time to 12:29 PM Pacific time, users were experiencing failures to load Assist. We've resol...read more |
| 2025-03-08 17:23 | Slowdown in email delivery | minor | 31 hrs, 5 mins | After closely monitoring our email system for the past 24 hours, we're able to confirm it's now been functioning ...read more |
| 2025-03-08 11:51 | Elevated Errors for Email Notifications | minor | 0 second | We experienced an elevated level of errors in our email notifications from 1:43 PT to 3:45 PT. The issue has been...read more |
| 2025-03-06 14:07 | Draft replies, Compose from notes, and Question and Answer functionality not working | none | 0 second | From 6:07am PT until 6:29am PT, Assembled Assist experienced an outage affecting multiple platform features. Duri...read more |
| 2025-03-03 17:59 | [Resolved, now monitoring] Temporarily degraded performance | minor | 167 hrs, 28 mins | We’ve fully resolved this issue and observed no issues with the platform’s performance during the monitoring peri...read more |
| 2025-02-26 23:20 | High error rates on Assist Copilot, API, and Automations | none | 14 mins | We've been continuing to monitor error rates and can confirm that the issue has been fully resolved. The timeline...read more |
| 2025-02-12 02:52 | Assist admin platform is experiencing high latency | minor | 6 mins | This incident has been resolved.This incident has been resolved. |
| 2025-02-06 18:45 | Assembled is experiencing increased latencies | critical | 11 mins | Assembled was experiencing degraded performance, which was causing an elevated incidence of slow requests and pag...read more |
| 2025-02-04 17:06 | Slow replies on Assist | critical | 16 mins | The issue has been resolved now. Latency is back to regular range.The issue has been resolved now. Latency is back to regular range. |
| 2025-01-28 21:57 | Delay in our integration syncs pulling live data | none | 0 second | We identified an issue that caused live integration updates to be delayed between 1:19 and 1:37 PST. This would h...read more |
| 2025-01-10 22:53 | Slow replies on Assist | none | 0 second | From 1:55pm PT to 2:48pm PT, Assist requests experienced very high latencies and were very slow to load. Impact:...read more |
| 2025-01-02 19:00 | [Past Incident] Assembled App was not accessible | major | 0 second | Assembled experienced downtime on January 2, 2025, from 13:57:50 - 14:04:50 Eastern Time / 18:53:50 - 19:04:50 UT...read more |
| 2024-12-18 21:06 | Assist - Admin Configuration Page was not loading | none | 0 second | On the Assist Product, admins were not able to access the Configuration Page for 12 minutes. This did not effect ...read more |
| 2024-12-11 23:50 | [Assist] High error rates on Assist Copilot, API, and Automations | none | 1 hr, 50 mins | We've been continuing to monitor error rates and can confirm that the issue has been fully resolved. The timeline...read more |
| 2024-12-04 17:05 | Assembled was not reachable | none | 1 hr, 3 mins | Downtime information: The downtime was caused by issues with read replica connections. Assembled was down from 9...read more |
| 2024-12-03 15:27 | High error rates on Assist Copilot, API, and Automations | minor | 26 mins | The issue causing delays and increased error rates has been resolved. After switching to a different service prov...read more |
| 2024-10-29 16:59 | Degraded syncs for various platform integrations | none | 0 second | From 2024-10-28 10:23 PM UTC until 2024-10-28 10:34 PM UTC, we experienced behavior that led to degraded syncs fo...read more |
| 2024-10-11 16:36 | Ticket lifecycle sync issue | minor | 26 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-03 23:32 | Autosend delivery failure | none | 0 second | A change was deployed earlier today at 10:52am PT which inadvertently prevented a significant number of autosends...read more |