Current Status: Atera is UP
We checked the official Atera status page for updates 5 mins, 51 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-09-11 03:40 | Atera MSI installer flagged as a false positive by Microsoft Defender | minor | 5 hrs, 24 mins | Fix: This issue has been fully resolved in collaboration with Microsoft. Action Required: You can now safely down...read more |
| 2025-07-24 16:32 | Agents showing offline status | none | 0 second | Jul 24, 12:32 EDTResolved - This incident has been resolved.Jul 24, 12:08 EDTMonitoring - A fix has been implemen...read more |
| 2025-07-22 16:28 | Agents showing offline status | none | 0 second | Jul 22, 12:28 EDTResolved - This incident has been resolved.Jul 22, 11:42 EDTMonitoring - A fix has been implemen...read more |
| 2025-07-20 08:13 | Search, Ticket Creation, and Update Functions Experiencing Issues | none | 0 second | Jul 20, 04:13 EDTResolved - This incident has been resolved.Jul 20, 04:12 EDTUpdate - We are continuing to monito...read more |
| 2025-07-17 17:11 | Agents showing offline status | none | 0 second | Jul 17, 13:11 EDTResolved - This incident has been resolved.Jul 17, 12:53 EDTMonitoring - A fix has been implemen...read more |
| 2025-06-23 04:54 | Splashtop Performance | none | 0 second | Jun 23, 00:54 EDTResolved - This incident has been resolved.Jun 23, 00:01 EDTMonitoring - A fix has been implemen...read more |
| 2025-06-12 21:53 | Cloudflare Outage Impacting Services | none | 0 second | Jun 12, 17:53 EDTResolved - This incident has been resolved.Jun 12, 17:32 EDTMonitoring - A fix has been implemen...read more |
| 2025-06-11 16:56 | Customer Portal SSO Login Issue | none | 0 second | Jun 11, 12:56 EDTResolved - This incident has been resolved.Jun 11, 12:46 EDTMonitoring - A fix has been implemen...read more |
| 2025-06-10 06:49 | AI Autopilot & Copilot elevated errors due to OpenAI service disruption | minor | 20 hrs, 26 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-06 14:49 | Atera Academy Unavailable | none | 0 second | Jun 6, 10:49 EDTResolved - This incident has been resolved.Jun 5, 13:51 EDTInvestigating - We are currently exp...read more |
| 2025-05-14 20:07 | Splashtop degraded performance | none | 0 second | May 14, 16:07 EDTResolved - This incident has been resolved.May 14, 14:44 EDTMonitoring - A fix has been implemen...read more |
| 2025-05-02 07:10 | Login Issues for South Africa | minor | 28 mins | This incident has been resolved.This incident has been resolved. |
| 2025-01-17 17:07 | Issue with Payment Processing | none | 0 second | Jan 17, 12:07 ESTResolved - This incident has been resolved.Jan 17, 10:29 ESTMonitoring - A fix has been implemen...read more |
| 2025-01-17 00:52 | Issue with Payment Processing | none | 0 second | We are aware that some customers may encounter issues while attempting to make purchases. This is due to an outag...read more |
| 2024-11-28 12:17 | Splashtop Performance | none | 0 second | Nov 28, 07:17 ESTResolved - This incident has been resolved.Nov 28, 06:41 ESTMonitoring - A fix has been implemen...read more |
| 2024-09-14 01:21 | Agent being flagged by Sentinel AV agent | none | 0 second | Sep 13, 21:21 EDTResolved - This incident has been resolved.Sep 13, 15:25 EDTMonitoring - We have received a fix ...read more |
| 2024-09-05 22:37 | Blank page after login | none | 0 second | Sep 5, 18:37 EDTResolved - This incident has been resolved.Sep 5, 17:56 EDTMonitoring - A fix has been implemen...read more |
| 2024-09-04 13:41 | Login issue | none | 0 second | Sep 4, 09:41 EDTResolved - This incident has been resolved.Sep 4, 09:33 EDTMonitoring - A fix has been implemen...read more |
| 2024-08-29 15:53 | Anydesk Integration performance issue | none | 0 second | Aug 29, 11:53 EDTResolved - This incident has been resolved.Aug 29, 05:26 EDTMonitoring - A fix has been implemen...read more |
| 2024-07-19 03:13 | Login issues on app.atera.com | none | 0 second | Jul 18, 23:13 EDTResolved - Following close monitoring of the environment after the remediation steps have been p...read more |
| 2024-05-23 14:59 | Login Issue | none | 0 second | May 23, 10:59 EDTResolved - This incident has been resolved.May 23, 10:33 EDTMonitoring - A fix has been implemen...read more |
| 2024-05-12 08:00 | Splashtop Maintenance | none | 0 second | May 12, 04:00 EDTCompleted - The scheduled maintenance has been completed.May 12, 02:00 EDTIn progress - Schedule...read more |
| 2024-04-17 15:48 | Auth0 Login Performance Issue | none | 0 second | Apr 17, 11:48 EDTResolved - This incident has been resolved.Apr 17, 11:39 EDTMonitoring - A fix has been implemen...read more |
| 2024-02-09 02:02 | Problems logging in to app.atera.com | none | 0 second | Feb 8, 21:02 ESTResolved - The connectivity issue with app.atera.com has been fully resolved, and we can confirm...read more |
| 2024-01-21 10:27 | Degraded / Slow GUI performance | none | 0 second | Jan 21, 05:27 ESTResolved - This incident has been resolved.Jan 21, 04:27 ESTMonitoring - A fix has been implemen...read more |
| 2024-01-18 16:07 | Delayed Email-to-Ticket Functionalities | none | 0 second | Jan 18, 11:07 ESTResolved - This incident has been resolved.Jan 18, 10:46 ESTMonitoring - A fix has been implemen...read more |
| 2023-12-24 10:01 | Infrastructure maintenance | none | 0 second | Dec 24, 05:01 ESTCompleted - The scheduled maintenance has been completed.Dec 24, 02:00 ESTIn progress - Schedule...read more |
| 2023-12-05 15:21 | Degraded / Slow GUI performance | none | 0 second | Dec 5, 10:21 ESTResolved - This incident has been resolved.Dec 5, 06:37 ESTIdentified - Some of our EU customer...read more |
| 2023-11-03 05:48 | Degraded / Slow GUI performance | minor | 1 hr, 50 mins | This incident has been resolved.This incident has been resolved. |
| 2023-10-30 16:28 | Degraded / Slow GUI performance | minor | 33 mins | This incident has been resolved.This incident has been resolved. |
| 2023-10-30 14:39 | Splashtop Service Interruption | minor | 2 hrs, 3 mins | This incident has been resolved.This incident has been resolved. |
| 2023-10-30 10:39 | Splashtop Service Interruption | minor | 55 mins | This incident has been resolved.This incident has been resolved. |
| 2023-10-20 17:30 | WFH & Shared scripts library issue | none | 2 hrs, 38 mins | This incident has been resolved.This incident has been resolved. |
| 2023-10-18 04:17 | Degraded / Slow GUI performance | minor | 9 hrs, 59 mins | This incident has been resolved.This incident has been resolved. |
| 2023-10-17 03:02 | Degraded / Slow GUI performance | minor | 23 hrs, 11 mins | This incident has been resolved.This incident has been resolved. |
| 2023-10-16 04:56 | Degraded / Slow GUI performance | minor | 10 hrs, 16 mins | This incident has been resolved.This incident has been resolved. |
| 2023-08-23 16:03 | Problems with incoming SMS while using the work-from-home feature | none | 3 hrs, 8 mins | This incident has been resolved.This incident has been resolved. |
| 2023-08-03 20:14 | Degraded / Slow GUI performance | minor | 1 hr, 59 mins | This incident has been resolved.This incident has been resolved. |
| 2023-07-05 09:07 | Degraded / Slow GUI performance | minor | 3 hrs, 27 mins | This incident has been resolved.This incident has been resolved. |
| 2023-06-20 00:47 | Zendesk Chat support issue | minor | 1 hr, 50 mins | This incident has been resolved.This incident has been resolved. |
| 2023-06-16 00:11 | Degraded / Slow GUI performance | minor | 4 hrs, 56 mins | Our engineers have worked alongside Microsoft teams and have successfully completed mitigation workstreams. The t...read more |
| 2023-06-14 06:16 | Degraded / Slow GUI performance | minor | 2 hrs, 15 mins | This incident has been resolved.This incident has been resolved. |
| 2023-05-24 03:09 | GUI Slowness | major | 2 hrs, 22 mins | This incident has been resolved.This incident has been resolved. |
| 2023-03-26 04:31 | [Scheduled] Splashtop Scheduled Maintenance | maintenance | 59 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-03-23 15:14 | App.atera.com - login issues | minor | 36 mins | This incident has been resolved.This incident has been resolved. |
| 2023-03-15 10:47 | Degraded / Slow GUI performance | minor | 2 hrs, 8 mins | This incident has been resolved.This incident has been resolved. |
| 2023-03-12 03:00 | [Scheduled] Scheduled Maintenance | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-02-26 02:00 | [Scheduled] Scheduled Maintenance | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-02-09 02:33 | Duplicate tickets and slowness in the main ticketing page | major | 5 hrs, 22 mins | This incident has been resolved.This incident has been resolved. |
| 2023-01-25 19:44 | Intermittent login issues | minor | 1 hr, 36 mins | This incident has been resolved.This incident has been resolved. |