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Past Atlassian Incidents

Source: Official Atlassian status page
Start Time (UTC)Incident Deep LinkImpactDurationDescription
2025-04-30 06:43 MICROSCORE-4348 Micros API outage to upgrade RDSs from db.t4g.large to db.m8g.large
none
0 second

Apr 30, 06:43 UTCCompleted - okie dokie, RDSs have been upgraded as quickly as expected, nothing related seems to...

2025-03-04 07:31 Issues with 403 user authentication errors across Atlassian products
none
0 second

Mar 4, 07:31 UTCResolved - We are aware of an issue that was impacting user authentication to Atlassian services...

2024-12-22 09:02 Marketplace Maintenance Window
none
0 second

Dec 22, 09:02 UTCCompleted - Scheduled maintenance is now complete. The writes operations to Marketplace were sto...

2024-12-08 21:17 confluence.atlassian.com Scheduled Maintenance
none
0 second

Dec 8, 21:17 UTCCompleted - The scheduled maintenance has been completed.Dec 8, 21:10 UTCVerifying - Verificati...

2024-09-10 13:15 Slowness in Jira.
none
0 second

Sep 10, 13:15 UTCResolved - We have identified the root cause of the issue with an internal infrastructure compon...

2024-09-10 12:43 Slow loading times and extended response times for Cloud products in the EU-West region.
none
0 second

Sep 10, 12:43 UTCResolved - Systems have recovered, and the issue has been mitigated. All affected products are f...

2024-09-09 18:12 High RDS CPU on multiple environments
none
0 second

Sep 9, 18:12 UTCResolved - Earlier today, we experienced RDS problems for Jira, Jira Service Management, and Jir...

2024-08-26 12:08 Connection timeouts when accessing Atlassian Cloud services from a specific European ISP.
minor
0 second

We are aware of connection timeouts that are preventing customers using a specific European ISP from accessing so...

2024-08-23 11:15 Data residency migrations halted.
none
0 second

Aug 23, 11:15 UTCResolved - The issue with scheduling App data residency migrations has been resolved and the ser...

2024-07-22 18:03 Jira Align Enterprise Insights missing data in "feature history" table
none
0 second

The issue has been identified and a fix is being implemented.The issue has been identified and a fix is being implemented.

2024-07-04 03:54 Some products are hard down
none
0 second

Jul 4, 03:54 UTCResolved - Between 03-07-2024 20:08 UTC to 03-07-2024 20:31 UTC, we experienced downtime for som...

2024-06-25 05:30 Marketplace Maintenance Window
none
0 second

Jun 25, 05:30 UTCCompleted - The scheduled maintenance has been completed.Jun 25, 03:30 UTCIn progress - Schedule...

2024-06-16 09:32 Marketplace Maintenance Window
none
0 second

Jun 16, 09:32 UTCCompleted - The scheduled maintenance has been completed.Jun 16, 07:40 UTCIn progress - Schedule...

2024-06-06 04:30 Some of the www.atlassian.com pages are inaccessible
none
0 second

Jun 6, 04:30 UTCResolved - Between 05 June 23:30 UTC and 06 June 04:34 UTC, we experienced issues with some of t...

2024-04-25 01:45 Apps intermittently fail to load in the Developer Console
major
0 second

We have identified a problem with the Developer Console where apps intermittently fail to load on the landing pag...

2024-02-14 23:32 Service Disruptions Affecting Atlassian Products
none
0 second

Feb 14, 23:32 UTCResolved - We experienced increased errors on Confluence, Jira Work Management, Jira Service Man...

2024-02-07 17:44 User searches failing
none
0 second

Feb 7, 17:44 UTCResolved - Between 15:40 UTC to 15:57 UTC customers experienced intermittent failures when searc...

2024-01-12 17:13 Delayed SCIM provisioning syncs of users and groups from Identity Providers
none
0 second

Jan 12, 17:13 UTCResolved - We experienced degraded SCIM provisioning from external Identity Providers for Conflu...

2023-12-19 03:28 Atlassian's cross product user search service is currently degraded.
none
0 second

Dec 19, 03:28 UTCResolved - It has been resolved. Atlassian's cross product user search is working.Dec 18, 16:23 ...

2023-11-22 04:27 Org admins unable to access User Management
none
0 second

Nov 22, 04:27 UTCResolved - Between 01:18 AM UTC to 03:31 AM UTC, we encountered a problem where some organisatio...

2023-10-24 10:00 Email domain unverified
none
0 second

Oct 24, 10:00 UTCResolved - Between 22:00 UTC 23rd October and 07:45 UTC 24th October, we experienced an issue wi...

2023-10-04 17:20 For a limited number of customers, activation for new products on some tenants is blocked
none
0 second

Oct 4, 17:20 UTCResolved - 100% resolved and services running normallyOct 4, 17:01 UTCUpdate - 99% of issues fi...

2023-09-29 20:27 We are experiencing intermittent issues on Atlassian.com and Bitbucket Marketing pages
none
0 second

Sep 29, 20:27 UTCResolved - Between 04:36 UTC to 17:50 UTC, we experienced intermittent issues on Atlassian.com a...

2023-09-15 05:19 Infrastructure outage affecting attachments and Bitbucket Pipelines in all regions
none
0 second

Sep 15, 05:19 UTCResolved - Between 04:00 UTC to 05:00 UTC, we experienced a partial outage for Bitbucket Pipelin...

2023-08-02 15:59 Sign-ups, Product Activation, and Billing not working
none
0 second

Aug 2, 15:59 UTCResolved - We mitigated the issue with Sign-ups, Product Activation, and Billing, and the system...

2023-07-06 15:37 Performance issues and outages with Cloud products
none
0 second

Jul 6, 15:37 UTCResolved - We experienced performance issues and outages for several Atlassian Cloud Products. T...

2022-08-05 06:41 Sign-up is failing
none
0 second

Aug 5, 06:41 UTCResolved - Between 05:15 UTC to 05:55 UTC, we experienced user registration failing. The issue h...

2022-06-22 03:33 Partial app outage across multiple regions
none
0 second

Jun 22, 03:33 UTCResolved - Between 2:05 UTC and 2:42 UTC, we experienced failures to load some marketplace apps ...

2021-04-19 04:32 Atlassian account session invalidations
none
261 hrs, 2 mins

Between 15/Apr/21 17:20 AM PDT to 27/Apr/21 10:00 PM PDT, we experienced some cloud customers of Atlassian Suppor...

2021-02-12 02:28 User Management Syncs are affected across all products
none
45 mins

Impact on User Management Syncs has been mitigated.Impact on User Management Syncs has been mitigated.

2020-09-28 23:39 Login / Signup with Microsoft not working
major
1 hr, 24 mins

Between 2020-09-28 21:32 UTC to 2020-09-29 00:09 UTC, we experienced a degradation in functionality for users att...

2020-01-22 22:19 Increased latency in user searches
none
52 mins

Between 20:20 UTC to 22:00 UTC, we experienced failures in user searches for Confluence, Jira Core, Jira Service ...

2019-10-22 22:32 Intermittent DNS Resolution Errors
none
5 hrs, 30 mins

Between 23:45 UTC to 02:19 UTC, some customers experienced intermittent failure connecting to Atlassian Cloud. Th...

2019-09-30 17:40 Major outage affecting all purchasing systems
none
1 hr, 57 mins

This incident has been resolvedThis incident has been resolved

2019-09-16 02:00 [Scheduled] Atlassian billing systems will be undergoing maintenance
maintenance
1 hr

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2019-09-10 10:05 Issues displaying avatars
none
1 hr, 40 mins

This incident has been resolved.This incident has been resolved.

2019-07-15 15:42 Increased error rate in US East for Atlassian Jira, Confluence and Access customers
none
1 hr, 26 mins

Between 14:12 UTC to 16:13 UTC, we experienced increased errors rates for Access, Confluence and Jira customers c...

2019-07-01 09:03 App switcher not loading in Jira and Confluence for some customers
major
2 hrs

The issue has been resolved and the service is operating normally.The issue has been resolved and the service is operating normally.

2019-06-19 12:00 Atlassian Cloud email notifications issue
major
24 hrs, 39 mins

This incident has been resolved.This incident has been resolved.

2019-06-14 03:00 [Scheduled] Marketplace - Disaster Recovery Test
maintenance
2 hrs, 31 mins

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2019-05-21 09:53 Jira sidebar colour is not changing base on configuration
none
0 second

We have identified the root cause of the custom sidebar colour issue with Jira Cloud and have mitigated the probl...

2019-05-14 08:57 Atlassian Cloud users experiencing outages
critical
2 hrs, 7 mins

We have identified the service that caused a high load on the server. We have deployed a couple of changes to mit...

2019-05-10 14:10 Jira Users Receiving HTTP 500 Errors
major
27 mins

Between 13:30 UTC to 14:05 UTC, we experienced a partial service outage in the US region for Jira Cloud products....

2019-05-07 09:45 Jira Imports are Failing
major
0 second

Between 06/May/2019 06:00 AM UTC to 07/May/2019 09:10 AM UTC, we experienced issues with Jira imports. The issue ...