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| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-04-28 11:59 | Management of Apps is partially unavailable on different platforms | major | 4 hrs, 13 mins | Between 10:55 AM UTC to 13:15 PM UTC on April 28, 2025, we experienced partial unavailability in managing Forge a...read more |
| 2025-04-04 23:58 | Marketplace reports are not working due to an issue in a 3rd party dependency | critical | 17 mins | The issue in the 3rd party dependency has been resolved. All reporting APIs are working as expected.The issue in the 3rd party dependency has been resolved. All reporting APIs are working as expected. |
| 2025-03-28 08:03 | Marketplace Transaction Reports are facing delays | minor | 2 hrs, 30 mins | This incident is now resolved.This incident is now resolved. |
| 2025-03-25 09:11 | Marketplace licensing details and the aggregated evaluation details (UI and API) were giving the err... | none | 0 second | The APIs for the licensing details and aggregated evaluation details were failing, for 1.5 hours, due to an issue...read more |
| 2025-03-24 21:00 | [Scheduled] Scheduled maintenance of Forge SQL Cluster | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-20 09:59 | Forge Apps that call invoke API on issue view fail with error | major | 5 hrs, 3 mins | The incident has been resolved. Users who have not refreshed their pages since the fix was deployed may continue...read more |
| 2025-03-18 08:41 | Forge app installations failing at an increased rate | none | 2 hrs, 6 mins | Between 05:30 UTC and 10:00 UTC, we experienced increased rates of Forge app installation, upgrade and uninstalla...read more |
| 2025-03-17 05:35 | [Scheduled] Scheduled maintenance for adding new pricing tiers for DC Jira and DC Confluence apps pr... | maintenance | 5 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-11 14:20 | Apps tab on Manage Vendor page not showing Apps list | major | 41 mins | The issue is resolved now.The issue is resolved now. |
| 2025-03-08 05:00 | [Scheduled] Marketplace reporting data will be delayed by 8 hours on March 8, 2025 | maintenance | 8 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-04 04:55 | Missing discounts field in Partner Reporting Transactions API | major | 2 hrs, 7 mins | Issue has been addressed and incident is resolved. Discounts field is now populated as expectedIssue has been addressed and incident is resolved. Discounts field is now populated as expected |
| 2025-03-02 00:30 | [Scheduled] Forge intermittent outage on 2025-03-02 between 00:30am to 3:30am UTC. | maintenance | 2 hrs, 49 mins | Scheduled maintenance has been completed. Maintenance was performed on 2025-03-02 between 00:30am to 3:30am UTC. ...read more |
| 2025-02-26 16:21 | Forge app invocations failing | major | 1 hr, 49 mins | Today between 14:25-16:00 UTC and 16:15-16:30 UTC portion (up to 17%) of Forge app invocations has failed due to ...read more |
| 2025-02-26 12:55 | Atlassian Connect: dropdown buttons on Jira software boards are not redirecting to app | major | 0 second | Between 2025-02-21 5:20 UTC and 2025-02-26 12:20 UTC an incremental deployment of change in relation to dropdown ...read more |
| 2025-02-22 05:00 | [Scheduled] Marketplace reporting data will be delayed by 8 hours on February 22, 2025 | maintenance | 8 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-14 17:32 | Degraded experience with AMS ticket status | minor | 3 hrs, 52 mins | We applied a fix and made adjustments to the statuses of the affected AMS tickets. This issue is now resolved.We applied a fix and made adjustments to the statuses of the affected AMS tickets. This issue is now resolved. |
| 2025-02-11 08:25 | Forge Web Triggers getting overly rate limited | major | 48 mins | The fix has been applied and rate limiting is not occurring anymore. The impact started around 2025-02-11 4:12 U...read more |
| 2025-02-04 10:05 | Marketplace License & Transactions Reports is missing some Partners details | none | 0 second | Feb 4, 10:05 UTCResolved - This incident is now resolved. The Partners should be able to see the correct data fo...read more |
| 2025-01-31 16:36 | The Marketplace Apps listing functionality on Confluence is experiencing errors, affecting only tria... | none | 0 second | Jan 31, 16:36 UTCResolved - The issue has been resolved, and the App Listing functionality has been restored.Jan ...read more |
| 2025-01-23 08:49 | Forge apps may not receive events from the Forge Bridge APIs | none | 0 second | Jan 23, 08:49 UTCResolved - This incident has been resolved.Jan 23, 08:40 UTCMonitoring - We have fixed an issue ...read more |
| 2025-01-22 15:37 | Installations are failing intermittently for Confluence apps that have adopted Forge from Connect | none | 0 second | Jan 22, 15:37 UTCResolved - This incident has been resolved. A fix was deployed on 2024-01-22 15:00 UTC which hav...read more |
| 2025-01-21 15:15 | Forge upgrades not working in Jira | none | 0 second | Jan 21, 15:15 UTCResolved - We've confirmed the issue no longer affect customers. Resolving he incident.Jan 21, 1...read more |
| 2025-01-16 06:57 | Marketplace Reporting APIs and UI are impacted | none | 0 second | Jan 16, 06:57 UTCResolved - The incident has been resolved and the data pipelines were re-run. The reporting APIs...read more |
| 2025-01-14 05:30 | Failures in installation of paid apps on certain cloud sites | none | 0 second | Jan 14, 05:30 UTCResolved - Between 14/Jan/25 5:30 AM UTC to 14/Jan/25 7:52 AM UTC, we experienced failures in in...read more |
| 2025-01-07 02:00 | Connect to Forge upgrades unavailable during database upgrade | none | 0 second | Jan 7, 02:00 UTCCompleted - The scheduled maintenance has been completed.Jan 6, 23:45 UTCIn progress - Schedule...read more |
| 2024-12-22 06:30 | [Scheduled] Marketplace Maintenance Window | maintenance | 2 hrs, 31 mins | Scheduled maintenance is now complete. The writes operations to Marketplace were stopped for 20 minutes. Now, all...read more |
| 2024-12-19 23:58 | Connect app history API for Jira is not notifying on page change | major | 4 hrs, 32 mins | Between 19/Dec/24 5:00 AM UTC to 20/Dec/24 12:00 AM UTC, we experienced an issue causing intermittent errors for ...read more |
| 2024-12-18 06:30 | Marketplace Reporting Feedback APIs returning incorrect values in applicationKey field | none | 0 second | Due to changes in an upstream service of the reporting pipeline on December 18, 2024, the applicationKey field in...read more |
| 2024-12-05 06:10 | App upgrades intermittently failing causing uninstallation with inability to reinstall | major | 23 hrs, 20 mins | The fix for this issue has been rolled out at 1PM 5th Dec UTC and this issue has now been resolved. If you have e...read more |
| 2024-12-02 01:33 | Confluence macro app rendering degradation | major | 26 hrs, 7 mins | This incident was resolved by hotfix and rolled out to all environments by 2024-12-02 07:06 UTC. We apologize fo...read more |
| 2024-11-16 05:00 | [Scheduled] Marketplace reporting data will be delayed by 8 hours on November 16, 2024 | maintenance | 8 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-11-08 19:09 | Categories and keywords are missing in some Marketplace apps | minor | 42 hrs, 38 mins | The incident has been resolved and monitoring did not identify any further issues.The incident has been resolved and monitoring did not identify any further issues. |
| 2024-11-01 06:18 | Forge Deployment failing | none | 111 hrs, 5 mins | This incident has been resolved on 01-11-2024 5:00 am UTC 6:08 amThis incident has been resolved on 01-11-2024 5:00 am UTC 6:08 am |
| 2024-10-30 18:30 | Forge Create Fails with Forge CLI v10.8 | none | 0 second | At 2024-10-29 10:00 UTC users using the latest Forge CLI v10.8.0 would be facing issues including creating new Fo...read more |
| 2024-10-23 09:53 | App deployment degradation | minor | 132 hrs, 48 mins | This issue is now resolved and performance is back to normal. We recommend any apps deployed between 9:24 UTC on...read more |
| 2024-10-22 11:20 | App deployment degradation | minor | 16 hrs, 11 mins | Deployments of Forge apps in all EU cells are confirmed to be proceeding normally. We are now setting this issue ...read more |
| 2024-10-22 09:55 | Bug fix in partnerDiscountAmount Field in Partner Reporting Transactions API | none | 0 second | We discovered an issue in our upstream service that affected discount data, resulting in missing values for the p...read more |
| 2024-10-18 13:54 | Marketplace Search Words Reports response does not contain latest data | minor | 97 hrs, 41 mins | This issue is now fixed.This issue is now fixed. |
| 2024-10-13 05:21 | Few reporting API calls are failing | major | 46 mins | This incident has been resolvedThis incident has been resolved |
| 2024-10-04 02:49 | Automatic Minor Version Updates for Atlassian Connect are not running successfully | none | 8 hrs, 12 mins | Between 24/9/24 04:30am UTC to 4/10/24 11:00am UTC, we experienced an issue that prevented automatic minor versio...read more |
| 2024-10-02 04:02 | JSM portal customers requests are not fulfilled via Connect apps | major | 9 hrs, 31 mins | We have monitored this issue and confirm that the issue is resolved.We have monitored this issue and confirm that the issue is resolved. |
| 2024-10-01 17:49 | Issues with Partner Support Portal | critical | 1 hr, 55 mins | Between Oct 01, 2024 - 17:49 UTC and Oct 01, 2024 - 19:43 UTC we identified a temporary outage with Atlassian Dev...read more |
| 2024-09-25 13:36 | Intermittent failures observed in Marketplace Reporting APIs | minor | 2 hrs, 58 mins | The issue has now been resolved.The issue has now been resolved. |
| 2024-09-17 04:36 | Addressing issue in saleType field in transactions API | minor | 5 hrs, 21 mins | This incident has been resolved.This incident has been resolved. |
| 2024-09-15 13:50 | Forge app installations failing on Jira and Confluence with "Error performing sync with Connect" | major | 0 second | We have identified and resolved a problem with Forge app installation functionality, where most installations on ...read more |
| 2024-09-13 11:15 | JSM apps using user impersonation on JSM Customers impacted by a change | none | 0 second | A change was rolled out to production 5 hours ago to mitigate a security risk which had the unintended consequenc...read more |
| 2024-09-10 00:15 | Paid Forge Apps not getting installed on some sites | major | 0 second | We are currently investigating an incident where Forge paid apps on some sites cannot be installed between 5th Se...read more |
| 2024-09-09 02:00 | [Scheduled] Scheduled Maintenance May Cause Failed App Installations/Upgrades/Subscriptions for Some... | maintenance | 120 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-09-05 19:37 | Developers may experience issues with creating apps and viewing them via Developer Console | major | 110 hrs, 25 mins | This incident has been resolved. The impact time was on 5th September, between 17:40 and 19:20 UTC.This incident has been resolved. The impact time was on 5th September, between 17:40 and 19:20 UTC. |
| 2024-09-05 05:30 | Loss of Migration data of a few apps that opted in for Dual Licensing on the marketplace UI | minor | 0 second | We discovered a recent issue affecting apps that participated in the Dual Licensing program via the Marketplace U...read more |