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| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-09-12 08:01 | Degraded performance in Historical Reporting within the Prod-NA environment (North America) | minor | 37 mins | This incident has been resolved.This incident has been resolved. |
| 2025-09-09 13:28 | agents may experience delays in workspaces | none | 45 mins | This incident has been resolved.This incident has been resolved. |
| 2025-09-08 16:30 | [Scheduled] Please be advised of this routine maintenance activity on orchestration for Avaya Experi... | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-08 09:05 | Intermittent Agent Save Errors – Resolved | Prod-ASE Environment (APAC Data Centre) | none | 0 second | We recently identified an intermittent issue that caused errors during the saving of Agents. This issue has now b...read more |
| 2025-09-05 13:30 | we are investigating a possible issue on workspaces | none | 50 mins | This incident has been resolved.This incident has been resolved. |
| 2025-09-04 18:30 | [Scheduled] Please be advised of this planned maintenance activity for Avaya Experience Platform to ... | maintenance | 1 hr, 34 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-04 15:00 | [Scheduled] Please be advised of this planned maintenance activity for Avaya Experience Platform to ... | maintenance | 2 hrs, 13 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-04 02:00 | [Scheduled] Please be advised of this planned maintenance activity for Avaya Experience Platform Pro... | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-01 06:04 | Customer Journey – Degraded Performance (Prod-NA) | minor | 2 hrs, 46 mins | This incident has been resolved.This incident has been resolved. |
| 2025-08-30 16:30 | [Scheduled] Please be advised of this planned maintenance activity for Avaya Experience Platform to ... | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-18 02:32 | Intermittently issue on Journey Store Services – APAC Region | minor | 21 mins | The issue impacting Journey Store services in the APAC region has been fully resolved. All services are now opera...read more |
| 2025-08-16 06:51 | Investigating anomalies in automation testing | minor | 1 hr, 35 mins | Issue has been identified with automation test for voice call and until resolved manual tests will be conducted. ...read more |
| 2025-08-13 17:43 | agents may have experienced delays in workspaces | none | 13 hrs, 1 min | The incident has been resolved.The incident has been resolved. |
| 2025-08-11 14:35 | Intermittently chat messages are blank | minor | 19 hrs, 55 mins | This incident has been resolved.This incident has been resolved. |
| 2025-08-10 01:29 | Avaya Experience Platform – Email/Chat Issues for Avaya Customers (UK) | minor | 3 hrs, 9 mins | This incident has been resolved.This incident has been resolved. |
| 2025-08-10 01:04 | AXP Email and Chat | prod-uk | none | 0 second | Users experienced service disruption in AXP Email and Chat on the Production UK environment during the stated tim...read more |
| 2025-08-08 02:00 | [Scheduled] AXP Preview Dialing Scheduled Maintenance - Prod-NA Environment (North America Data Cent... | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-06 18:30 | [Scheduled] AXP Preview Dialing Scheduled Maintenance - Prod-EU Environment (Europe Data Centre) | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-06 16:30 | [Scheduled] AXP Preview Dialing Scheduled Maintenance - Prod-UK Environment (United Kingdom Data Cen... | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-06 15:00 | [Scheduled] AXP Preview Dialing Scheduled Maintenance - Prod-ASE Environment (Asia Pacific Data Cent... | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-28 05:37 | Avaya Experience Platform – Inbound Call Issues for Avaya SIP Trunk Customers (UK & EU) | major | 1 hr, 20 mins | This incident has been resolved.This incident has been resolved. |
| 2025-07-24 02:00 | [Scheduled] Certificate Update | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-23 15:00 | [Scheduled] Certificate Update | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-22 18:30 | [Scheduled] Certificate Update | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-22 16:30 | [Scheduled] Certificate Update | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-21 00:00 | [Scheduled] Certificate rotation | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-20 22:32 | Avaya Experience Platform - Service Outage – Agents may experience disruption in workspaces | critical | 44 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-12 15:21 | Avaya Experience Platform - Service Outage – Agents may experience disruption in workspaces | critical | 5 hrs, 17 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-12 02:06 | Avaya Experience Platform - INCIDENT - Asia - Potential issue with accessing call recordings | major | 14 hrs, 35 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-11 18:30 | [Scheduled] AXP Preview Dialing Scheduled Maintenance: Prod-EU Environment (Europe Data Centre) | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-06-11 16:30 | [Scheduled] AXP Preview Dialing Scheduled Maintenance: Prod-UK Environment (United Kingdom Data Cent... | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-06-11 15:00 | [Scheduled] AXP Preview Dialing Scheduled Maintenance: Prod-ASE Environment (Asia Pacific Data Centr... | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-06-09 02:00 | [Scheduled] AXP Preview Dialing Scheduled Maintenance: Prod-NA Environment (North America Data Centr... | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-06-09 00:00 | [Scheduled] AXP Preview Dialing Scheduled Maintenance: Prod-SA Environment (South America Data Centr... | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-05-03 07:50 | Agents may experience issues on workspaces. | minor | 35 mins | This incident has been resolved.This incident has been resolved. |
| 2025-04-23 21:25 | [Scheduled] APAC Status Page Maintenance correction | maintenance | 2 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-23 21:07 | [Scheduled] Please be advised of this planned maintenance activity for prod-Ind | maintenance | 2 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-23 15:30 | [Scheduled] Please be advised of this planned maintenance activity for Avaya Experience Platform to ... | maintenance | 0 second | Scheduled maintenance is currently in progress. We will provide updates as necessary.Scheduled maintenance is currently in progress. We will provide updates as necessary. |
| 2025-04-23 00:00 | [Scheduled] Please be advised of this planned maintenance activity for Avaya Experience Platform to ... | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-22 16:30 | [Scheduled] Please be advised of this planned maintenance activity for Avaya Experience Platform to ... | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-17 10:30 | Avaya Experience Platform - INCIDENT - United Kingdom (UK) - Potential voice issues on SIP tenants | minor | 3 hrs, 26 mins | This incident has been resolved.This incident has been resolved. |
| 2025-04-15 15:30 | [Scheduled] Please be advised of this planned maintenance activity for Avaya Experience Platform to ... | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-14 15:30 | [Scheduled] Please be advised of this planned maintenance activity for Avaya Experience Platform to ... | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-09 18:31 | [Scheduled] AXP Preview Dialing Scheduled Maintenance - Prod-EU Environment (Europe Data Centre) | maintenance | 5 hrs, 59 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-09 16:30 | [Scheduled] AXP Preview Dialing Scheduled Maintenance - Prod-UK Environment (United Kingdom Data Cen... | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-09 16:00 | [Scheduled] Please be advised of this planned maintenance activity for Avaya Experience Platform to ... | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-09 15:00 | [Scheduled] AXP Preview Dialing Scheduled Maintenance - Prod-ASE Environment (Asia Pacific Data Cent... | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-09 13:07 | Avaya Experience Platform - INCIDENT - South America (SA) Data Centre - Notes feature may not be ava... | major | 24 mins | This incident has been resolved.This incident has been resolved. |
| 2025-04-09 13:04 | Avaya Experience Platform - INCIDENT - North America (NA) Data Centre - Notes feature may not be ava... | major | 56 mins | This incident has been resolved.This incident has been resolved. |
| 2025-04-09 02:01 | [Scheduled] AXP Preview Dialing Scheduled Maintenance - Prod-NA Environment (North America Data Cent... | maintenance | 5 hrs, 59 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |