Current Status: avaya-cloud is UP
We checked the official avaya-cloud status page for updates 3 mins, 27 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-11-18 07:01 | AXP Public | Intermittent service disruptions due to Cloudflare network instability | none | 0 second | Cloudflare has implemented a fix, and Avaya services are improving. Avaya is continuing to monitor services.Cloudflare has implemented a fix, and Avaya services are improving. Avaya is continuing to monitor services. |
| 2025-11-03 14:16 | Prod-NA: agents may experience delays in workspaces. | major | 2 hrs, 38 mins | All services are fully operational, and normal functionality has been restored.All services are fully operational, and normal functionality has been restored. |
| 2025-10-09 01:53 | Prod-ASE - Customers may experience recording issue | none | 0 second | We observed the recording issue post Verint maintenance update on Prod-ASE. Problem was resolved post Certificate...read more |
| 2025-10-07 02:00 | [Scheduled] AXP Preview Dialing Scheduled Maintenance - Prod-NA Environment (North America Data Cent... | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-05 18:30 | [Scheduled] AXP Preview Dialing Scheduled Maintenance - Prod-EU Environment (Europe Data Center) | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-05 16:30 | [Scheduled] AXP Preview Dialing Scheduled Maintenance - Prod-UK Environment (United Kingdom Data Cen... | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-05 15:00 | [Scheduled] AXP Preview Dialing Scheduled Maintenance - Prod-ASE Environment (Asia Pacific Datacente... | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-26 15:21 | Prod-NA: agents may experience delays in workspaces. | none | 1 hr, 2 mins | This incident has been resolved.This incident has been resolved. |
| 2025-09-23 18:30 | [Scheduled] Issue with Historical Reporting on Prod-EU (Europe) Environment | maintenance | 1 hr, 37 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-12 08:01 | Degraded performance in Historical Reporting within the Prod-NA environment (North America) | minor | 37 mins | This incident has been resolved.This incident has been resolved. |
| 2025-09-09 13:28 | agents may experience delays in workspaces | none | 45 mins | This incident has been resolved.This incident has been resolved. |
| 2025-09-08 16:30 | [Scheduled] Please be advised of this routine maintenance activity on orchestration for Avaya Experi... | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-08 09:05 | Intermittent Agent Save Errors – Resolved | Prod-ASE Environment (APAC Data Centre) | none | 0 second | We recently identified an intermittent issue that caused errors during the saving of Agents. This issue has now b...read more |
| 2025-09-05 13:30 | we are investigating a possible issue on workspaces | none | 50 mins | This incident has been resolved.This incident has been resolved. |
| 2025-09-04 18:30 | [Scheduled] Please be advised of this planned maintenance activity for Avaya Experience Platform to ... | maintenance | 1 hr, 34 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-04 15:00 | [Scheduled] Please be advised of this planned maintenance activity for Avaya Experience Platform to ... | maintenance | 2 hrs, 13 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-04 02:00 | [Scheduled] Please be advised of this planned maintenance activity for Avaya Experience Platform Pro... | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-01 06:04 | Customer Journey – Degraded Performance (Prod-NA) | minor | 2 hrs, 46 mins | This incident has been resolved.This incident has been resolved. |
| 2025-08-31 02:30 | Please be advised of this planned maintenance activity for Avaya Experience Platform to Prod-UK Envi... | none | 0 second | Aug 30, 22:30 EDTCompleted - The scheduled maintenance has been completed.Aug 30, 16:30 EDTIn progress - Schedule...read more |
| 2025-08-18 06:53 | Intermittently issue on Journey Store Services – APAC Region | none | 0 second | Aug 18, 02:53 EDTResolved - The issue impacting Journey Store services in the APAC region has been fully resolved...read more |
| 2025-08-16 12:26 | Investigating anomalies in automation testing | none | 0 second | Aug 16, 08:26 EDTResolved - Issue has been identified with automation test for voice call and until resolved manu...read more |
| 2025-08-14 10:44 | agents may have experienced delays in workspaces | none | 0 second | Aug 14, 06:44 EDTResolved - The incident has been resolved.Aug 13, 19:40 EDTUpdate - We are continuing to monitor...read more |
| 2025-08-12 14:30 | Intermittently chat messages are blank | none | 0 second | Aug 12, 10:30 EDTResolved - This incident has been resolved.Aug 12, 06:22 EDTUpdate - We are continuing to monito...read more |
| 2025-08-10 08:38 | Avaya Experience Platform – Email/Chat Issues for Avaya Customers (UK) | none | 0 second | Aug 10, 04:38 EDTResolved - This incident has been resolved.Aug 10, 02:24 EDTMonitoring - A fix has been implemen...read more |
| 2025-08-10 01:04 | AXP Email and Chat | prod-uk | none | 0 second | Users experienced service disruption in AXP Email and Chat on the Production UK environment during the stated tim...read more |
| 2025-08-08 12:00 | AXP Preview Dialing Scheduled Maintenance - Prod-NA Environment (North America Data Centre). | none | 0 second | Aug 8, 08:00 EDTCompleted - The scheduled maintenance has been completed.Aug 8, 02:00 EDTIn progress - Schedule...read more |
| 2025-08-07 04:30 | AXP Preview Dialing Scheduled Maintenance - Prod-EU Environment (Europe Data Centre) | none | 0 second | Aug 7, 00:30 EDTCompleted - The scheduled maintenance has been completed.Aug 6, 18:30 EDTIn progress - Schedule...read more |
| 2025-08-06 16:30 | [Scheduled] AXP Preview Dialing Scheduled Maintenance - Prod-UK Environment (United Kingdom Data Cen... | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-06 15:00 | [Scheduled] AXP Preview Dialing Scheduled Maintenance - Prod-ASE Environment (Asia Pacific Data Cent... | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-28 05:37 | Avaya Experience Platform – Inbound Call Issues for Avaya SIP Trunk Customers (UK & EU) | major | 1 hr, 20 mins | This incident has been resolved.This incident has been resolved. |
| 2025-07-24 02:00 | [Scheduled] Certificate Update | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-23 15:00 | [Scheduled] Certificate Update | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-22 18:30 | [Scheduled] Certificate Update | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-22 16:30 | [Scheduled] Certificate Update | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-21 00:00 | [Scheduled] Certificate rotation | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-20 22:32 | Avaya Experience Platform - Service Outage – Agents may experience disruption in workspaces | critical | 44 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-12 15:21 | Avaya Experience Platform - Service Outage – Agents may experience disruption in workspaces | critical | 5 hrs, 17 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-12 02:06 | Avaya Experience Platform - INCIDENT - Asia - Potential issue with accessing call recordings | major | 14 hrs, 35 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-11 18:30 | [Scheduled] AXP Preview Dialing Scheduled Maintenance: Prod-EU Environment (Europe Data Centre) | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-06-11 16:30 | [Scheduled] AXP Preview Dialing Scheduled Maintenance: Prod-UK Environment (United Kingdom Data Cent... | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-06-11 15:00 | [Scheduled] AXP Preview Dialing Scheduled Maintenance: Prod-ASE Environment (Asia Pacific Data Centr... | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-06-09 02:00 | [Scheduled] AXP Preview Dialing Scheduled Maintenance: Prod-NA Environment (North America Data Centr... | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-06-09 00:00 | [Scheduled] AXP Preview Dialing Scheduled Maintenance: Prod-SA Environment (South America Data Centr... | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-05-03 07:50 | Agents may experience issues on workspaces. | minor | 35 mins | This incident has been resolved.This incident has been resolved. |
| 2025-04-23 21:25 | [Scheduled] APAC Status Page Maintenance correction | maintenance | 2 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-23 21:07 | [Scheduled] Please be advised of this planned maintenance activity for prod-Ind | maintenance | 2 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-23 15:30 | [Scheduled] Please be advised of this planned maintenance activity for Avaya Experience Platform to ... | maintenance | 0 second | Scheduled maintenance is currently in progress. We will provide updates as necessary.Scheduled maintenance is currently in progress. We will provide updates as necessary. |
| 2025-04-23 00:00 | [Scheduled] Please be advised of this planned maintenance activity for Avaya Experience Platform to ... | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-22 16:30 | [Scheduled] Please be advised of this planned maintenance activity for Avaya Experience Platform to ... | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-17 10:30 | Avaya Experience Platform - INCIDENT - United Kingdom (UK) - Potential voice issues on SIP tenants | minor | 3 hrs, 26 mins | This incident has been resolved.This incident has been resolved. |