Major incident - Web, API, SiteAgent ServicesJune 10, 2025 · 17:52 ESTResolved
Services seem to be operating at full capacity and BOSSDesk should now be fully operational. We apologize for the inconvenience and we will connect with our hosting provider before providing a full post-mortem Tomorrow.
June 10, 2025 · 17:03 ESTMonitoring
The various services from our hosting provider are slowly spinning back up, so BOSSDesk should be online with slightly degraded performance as load balancers spin back up. We will continue to monitor the situation but hope to be at full performance soon.
June 10, 2025 · 16:35 ESTUpdate
The BOSSDesk portal appears to be back up and running, we are awaiting further confirmation from the hosting provider on whether the underlying situation is resolved.
June 10, 2025 · 15:56 ESTUpdate
Update from Hosting Provider:

Update 19: Posted Tue, 10 Jun 2025 20:52:29 UTC

We don’t have additional information to share at this time. Our efforts remain focused on internal testing and validation as we continue to see incremental improvements. We will provide a resolution timeline as soon as possible, and we apologize for the continued trouble.

We will provide another update within 30 minutes or sooner if new information becomes available.
June 10, 2025 · 14:53 ESTUpdate
Update from our Hosting Provider:

Update 17: Posted Tue, 10 Jun 2025 19:48:17 UTC

We are observing positive results in our initial testing on pre-production environments. We’re continuing to test the fix before applying it to production environments and will provide a resolution timeline once determined.

We will provide another update within 30 minutes or sooner if new information becomes available.
June 10, 2025 · 13:28 ESTInvestigating
Update from Hosting Provider:

Update 15: Posted Tue, 10 Jun 2025 18:22:11 UTC

We’ve identified the likely trigger of the issue and are making strong progress toward a resolution. A recent automated update disrupted network connectivity on affected instances. We’re implementing a fix to prevent this from recurring, and a permanent solution is currently in development.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.
June 10, 2025 · 12:56 ESTUpdate
From our Hosting Provider:

Update 14: Posted Tue, 10 Jun 2025 17:36:37 UTC

We continue to work on the permanent fix and explore alternate paths to resolution. Once the fix is developed, an estimated time to resolution will be shared.  

We’ll provide an update in 30 minutes or sooner if additional information becomes available.
June 10, 2025 · 12:37 ESTMonitoring
From our Hosting Provider:

Update 13: Posted Tue, 10 Jun 2025 16:38:31 UTC

Investigations are still ongoing. A permanent fix is in progress, and it will require disabling the configuration change that reintroduces impact. 
June 10, 2025 · 08:10 ESTUpdate
The Outage is ongoing, but intermittent, our hosting provider has currently released the following update: https://status.salesforce.com/generalmessages/10001540 
June 10, 2025 · 06:26 ESTMonitoring
Our Platform Provider, Heroku, is currently suffering an outage which has affected the BOSSDesk platform. We will monitor the incident and inform you when it is back up, in the interim you can also refer to https://status.heroku.com

BOSSDesk Outage

Major incident - WebJune 17, 2024 · 22:00 ESTResolved
The issue has been resolved on the Postmark side
June 17, 2024 · 13:34 ESTIssue
the service that processes our inbound emails for the @bossdesk.io domain is currently experiencing processing delays. This does not affect customers utilizing their own internal email postboxes.

details here: https://status.postmarkapp.com/

Start Time (UTC)	Incident Deep Link	Impact	Duration	Description
2025-06-10 11:26	BOSSDesk Outage	none	0 second	Major incident - Web, API, SiteAgent ServicesJune 10, 2025 · 17:52 ESTResolved Services seem to be operating at f...read more
2024-06-17 18:34	Inbound email traffic delayed for bossdesk.io addresses	none	0 second	Major incident - WebJune 17, 2024 · 22:00 ESTResolved The issue has been resolved on the Postmark side June 17, 2...read more

BOSSDesk Status

Is BOSSDesk down?

Past BOSSDesk Incidents