Current Status: BetterCloud is UP
We checked the official BetterCloud status page for updates 4 mins, 25 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-06-12 14:23 | Cannot Access BetterCloud | critical | 3 hrs, 2 mins | Google's engineering team has resolved the issue affecting BetterCloud services. Customers can now access BetterC...read more |
| 2025-06-11 10:00 | [Scheduled] File Governance Maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-06-05 10:00 | [Scheduled] Scheduled Maintenance on File Governance (Tricent) functionality- Thursday, June 5th 202... | maintenance | 10 mins | The maintenance will be rescheduled.The maintenance will be rescheduled. |
| 2025-06-04 10:32 | Docusign Integration Outage | minor | 0 second | We have identified the root cause of an issue that is causing all Docusign actions to fail. As we work towards a ...read more |
| 2025-05-20 10:00 | [Scheduled] Scheduled Maintenance on File Governance (Tricent) functionality- Tuesday, May 20th 2025 | maintenance | 3 mins | The maintenance originally planned for today will be rescheduled.The maintenance originally planned for today will be rescheduled. |
| 2025-05-16 11:06 | File Governance - Insights Data | minor | 340 hrs, 14 mins | This incident has been resolved.This incident has been resolved. |
| 2025-05-15 10:00 | [Scheduled] Scheduled Maintenance on File Governance (Tricent) functionality- Thursday, May 15 2025 | maintenance | 10 mins | This maintenance window is being rescheduled for Tuesday, May 20th from 10:00AM EST to 12:00PM EST.This maintenance window is being rescheduled for Tuesday, May 20th from 10:00AM EST to 12:00PM EST. |
| 2025-05-13 17:08 | File Ingestion Delay | minor | 7 hrs, 10 mins | We have resolved the issue causing delays ingesting files for a subset of customers. We appreciate your patience!...read more |
| 2025-05-08 21:00 | [Scheduled] Scheduled Maintenance on User Automation (app.bettercloud.com) functionality | maintenance | 4 hrs, 12 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-05-07 20:00 | [Scheduled] Scheduled Maintenance on User Automation (app.bettercloud.com) functionality | maintenance | 2 hrs, 3 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-28 15:51 | Workflow Action Delays | none | 39 mins | All Workflow Actions that were delayed between 2:30-3:30PM EST have been resolved. We appreciate your patience wh...read more |
| 2025-04-04 15:14 | Workflow Action Delays | minor | 1 hr, 54 mins | We have monitored our services for stability and are confident this issue is resolved. We appreciate your patienc...read more |
| 2025-03-25 14:21 | Spend Optimization (fka: Track) Outage | none | 0 second | Mar 25, 10:21 EDTResolved - We have monitored our services for stability and are confident this issue is resolved...read more |
| 2025-02-28 14:15 | Slack Outage | none | 0 second | Feb 28, 09:15 ESTResolved - This incident has been resolved.Feb 26, 13:39 ESTInvestigating - We are currently inv...read more |
| 2025-02-26 21:00 | Scheduled Maintenance on File Governance (Tricent) functionality - Wednesday, February 26 2025 | none | 0 second | Feb 26, 16:00 ESTCompleted - The scheduled maintenance has been completed.Feb 26, 12:30 ESTIn progress - Schedule...read more |
| 2025-02-25 22:35 | File Ingestion Delay | none | 0 second | Feb 25, 17:35 ESTResolved - We have resolved the issue causing delays ingesting files for a subset of customers. ...read more |
| 2025-02-18 18:29 | Content Scanning Delay | none | 0 second | Feb 18, 13:29 ESTResolved - This incident has been resolved. If you have any questions, please contact our Suppor...read more |
| 2024-12-11 00:48 | Scheduled Maintenance on User Automation (app.bettercloud.com) functionality - Tuesday, December 10t... | none | 0 second | Dec 10, 19:48 ESTCompleted - The scheduled maintenance has been completed.Dec 10, 19:00 ESTIn progress - Schedule...read more |
| 2024-12-03 14:00 | Scheduled Maintenance on Spend Optimization (aka: Track) functionality - Tuesday, November 26th 2024 | none | 0 second | Dec 3, 09:00 ESTCompleted - The scheduled maintenance has been completed.Dec 3, 07:00 ESTIn progress - Schedule...read more |
| 2024-11-26 01:31 | Scheduled Maintenance on app.bettercloud.com UI, Directory, and Workflows functionality - Monday, No... | none | 0 second | Nov 25, 20:31 ESTCompleted - The scheduled maintenance has been completed.Nov 25, 19:00 ESTIn progress - Schedule...read more |
| 2024-11-19 21:35 | Workflow Action Delays | none | 0 second | Nov 19, 16:35 ESTResolved - We have monitored our services for stability and are confident this issue is resolved...read more |
| 2024-11-19 03:44 | UI Outage on User Automation Module (aka: app.bettercloud.com) | none | 0 second | Nov 18, 22:44 ESTResolved - This incident has been resolved.Nov 18, 19:10 ESTUpdate - We have monitored our platf...read more |
| 2024-11-08 21:45 | Workflow Action Delays | none | 0 second | Nov 8, 16:45 ESTResolved - This incident has been resolved. A subset of customers who may have experienced addit...read more |
| 2024-11-07 00:55 | Unable to install BetterCloud built Action Only Integrations in app.bettercloud.com | none | 0 second | Nov 6, 19:55 ESTResolved - We have resolved the issue preventing BetterCloud built Action Only Integrations in B...read more |
| 2024-10-25 01:12 | Scheduled Maintenance on app.bettercloud.com Directory and Workflows functionality - Thursday, Octob... | none | 0 second | Oct 24, 21:12 EDTCompleted - The scheduled maintenance has been completed.Oct 24, 20:30 EDTIn progress - Schedule...read more |
| 2024-10-21 17:24 | Support Chat Widget | none | 0 second | Oct 21, 13:24 EDTResolved - This incident has been resolved.Oct 21, 09:51 EDTInvestigating - We are experiencing ...read more |
| 2024-10-18 02:55 | Scheduled Maintenance on app.bettercloud.com's User, File, and File Permission Sync - Thursday, Octo... | none | 0 second | Oct 17, 22:55 EDTCompleted - The scheduled maintenance has been completed.Oct 17, 20:30 EDTIn progress - Schedule...read more |
| 2024-10-15 20:30 | [Scheduled] Scheduled Maintenance on app.bettercloud.com Audit Logs, Actions, and API related functi... | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-10-08 20:30 | [Scheduled] Scheduled Maintenance on app.bettercloud.com Workflows & Actions functionality - Tuesday... | maintenance | 2 hrs, 3 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-10-05 13:00 | Google Directory Syncs Delays | minor | 21 hrs | We have identified and fixed the issue causing delays in Google Group Full Syncs for a subset of customers. All i...read more |
| 2024-10-03 20:30 | [Scheduled] Scheduled Maintenance on app.bettercloud.com Workflows & Actions functionality - Thursda... | maintenance | 3 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-09-26 20:30 | [Scheduled] Scheduled Maintenance on app.bettercloud.com's Alerts functionality - Thursday, Septembe... | maintenance | 1 hr, 25 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-09-25 20:00 | [Scheduled] Scheduled Maintenance on app.bettercloud.com & Track login functionality - Wednesday, Se... | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-09-25 10:00 | BetterCloud API Outage | critical | 23 hrs, 10 mins | Our teams have validated that all affected services are recovered at this time. No additional impact has been obs...read more |
| 2024-09-13 14:37 | User Ingestion Delay | minor | 123 hrs, 10 mins | We have resolved the issue that resulted in some delays related to user syncs for a small subset of customers. We...read more |
| 2024-09-10 09:46 | File Ingestion Delay | minor | 195 hrs, 57 mins | We have resolved the issue causing delays ingesting files for a subset of customers. We appreciate your patience!...read more |
| 2024-09-09 19:00 | [Scheduled] Scheduled Maintenance on app.bettercloud.com Workflows & Actions functionality - Monday,... | maintenance | 1 hr, 34 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-09-09 07:00 | [Scheduled] Scheduled Maintenance on app.bettercloud.com Workflows & Actions functionality - Monday,... | maintenance | 10 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-09-04 16:52 | Workflow Action Delays | minor | 3 hrs, 29 mins | We have monitored this issue and have made additional changes to ensure stability. A long term fix will be implem...read more |
| 2024-08-26 21:00 | [Scheduled] Scheduled Maintenance on app.bettercloud.com Workflows & Actions functionality - Monday,... | maintenance | 33 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-23 14:08 | Workflow Action Delays | minor | 71 hrs, 46 mins | We have monitored this issue throughout the weekend and have made additional changes to ensure stability. A long ...read more |
| 2024-07-24 14:41 | Live Chat Outage | critical | 34 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-19 12:49 | On Demand Workflows Not Executing | minor | 3 hrs, 29 mins | We have monitored the issue that affected the On Demand Workflow experience, and consider it fully resolved. If y...read more |
| 2024-07-10 21:00 | [Scheduled] BetterCloud Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-07-02 23:30 | [Scheduled] Scheduled Maintenance on BetterCloud's Track App- Tuesday, July 2nd 2024 | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-07-01 01:00 | [Scheduled] Scheduled Maintenance on BetterCloud's Track App- Monday, July 1st 2024 | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-06-18 12:49 | Salesforce Integrations Frequently Disconnecting | major | 74 hrs, 23 mins | We have resolved the issue resulting in Salesforce Integrations disconnecting for a subset of customers. We recom...read more |
| 2024-06-12 14:53 | Stalled On Demand Workflows | minor | 2 hrs, 53 mins | We have resolved the issue that was resulting in delays with certain on-demand Workflow instances in BetterCloud....read more |
| 2024-06-11 18:52 | app.bettecloud.com Sync Delays | minor | 18 hrs, 50 mins | We have resolved the issue that was causing some delays related to the completion of certain Syncs, Alerts, and W...read more |
| 2024-06-06 17:21 | SAML Login Issue for BetterCloud Track | none | 0 second | We have identified and resolved an issue preventing customers using SAML to login to BetterCloud's Track UI (trac...read more |