Current Status: Bolt is UP
We checked the official Bolt status page for updates 2 mins, 20 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-04-13 04:00 | [Scheduled] Backend System Upgrade - Bolt Production | maintenance | 15 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-07 20:47 | Bolt Services Down - Mitigated | none | 0 second | Aug 7, 20:47 UTCResolved - This incident is now resolved. Please reach out to our team with any questions or con...read more |
| 2024-06-04 20:15 | June 3rd Bank Transfer Statement Download Issues | none | 0 second | Jun 4, 20:15 UTCResolved - We have deployed the fix for this issue. Merchants can now download the June 3rd Bank...read more |
| 2024-05-21 14:59 | Radial Authorizations Failing | none | 0 second | May 21, 14:59 UTCResolved - This issue is now resolved.May 21, 06:09 UTCIdentified - Bolt is aware of an issue im...read more |
| 2024-05-11 05:15 | Backend System Upgrade - Bolt Production | none | 0 second | May 11, 05:15 UTCCompleted - The scheduled maintenance has been completed.May 11, 05:00 UTCIn progress - Schedule...read more |
| 2024-04-05 22:38 | Partial Outage for Payment Processor Cybersource | none | 0 second | Apr 5, 22:38 UTCResolved - The Cybersource payment authorization errors have been resolved. Merchants processing...read more |
| 2024-03-23 05:15 | Backend System Upgrade - Bolt Production | none | 0 second | Mar 23, 05:15 UTCCompleted - The scheduled maintenance has been completed.Mar 23, 05:00 UTCIn progress - Schedule...read more |
| 2024-02-27 19:00 | Issue with Bolt’s embed.js script in Sandbox | none | 0 second | Feb 27, 19:00 UTCResolved - A Bolt deployment introduced an error to the Sandbox version of embed.js. This error ...read more |
| 2024-02-21 02:30 | Backend System Upgrade - Bolt Sandboxes | none | 0 second | Feb 21, 02:30 UTCCompleted - The scheduled maintenance has been completed.Feb 21, 02:00 UTCIn progress - Schedule...read more |
| 2024-02-14 23:42 | Bolt Support Migration | none | 0 second | Feb 14, 23:42 UTCCompleted - We’re thrilled to announce that Bolt support is now live on our new ticketing system...read more |
| 2024-01-14 10:30 | Backend System Upgrade - Production Environment | none | 0 second | Jan 14, 10:30 UTCCompleted - The scheduled maintenance has been completed.Jan 14, 10:00 UTCIn progress - Schedule...read more |
| 2024-01-03 21:37 | Vantiv Funding Delay | none | 0 second | Jan 3, 21:37 UTCResolved - Our team confirmed that funding has been successfully initiated for impacted merchant...read more |
| 2023-12-13 21:20 | All Merchants - Issue Impacting Bolt | none | 0 second | Dec 13, 21:20 UTCResolved - The issue impacting Bolt's systems is resolved. If you have any questions or concerns...read more |
| 2023-11-24 22:47 | VISA Card Network - Transaction Authorization Latency | none | 0 second | Nov 24, 22:47 UTCResolved - Authorizations involving Visa transactions have recovered. If you have any questions,...read more |
| 2023-11-24 18:03 | Checkout Errors When Using Route | none | 0 second | Nov 24, 18:03 UTCResolved - We have resolved the issue impacting transactions processed with Route. If you have a...read more |
| 2023-11-14 15:03 | Vantiv Now Worldpay eCommerce Processing Errors | none | 0 second | Nov 14, 15:03 UTCResolved - There have been no further errors on the Vantiv Now Worldpay eCommerce platform. Erro...read more |
| 2023-11-02 14:58 | Bolt’s 2023 Holiday Support Guide Is Here | none | 0 second | Nov 2, 14:58 UTCResolved - Great news - Bolt's Holiday Support and Services Guide is now live to ensure your hol...read more |
| 2023-10-22 07:30 | Backend System Upgrade - Production Environment | none | 0 second | Oct 22, 07:30 UTCCompleted - The scheduled maintenance has been completed.Oct 22, 07:00 UTCIn progress - Schedule...read more |
| 2023-10-12 07:31 | Backend System Upgrade - Bolt Sandboxes | none | 0 second | Oct 12, 07:31 UTCCompleted - The scheduled maintenance has been completed.Oct 12, 07:00 UTCIn progress - Schedule...read more |
| 2023-08-28 20:52 | Issue Impacting Bolt Shopper Help Site | none | 0 second | Aug 28, 20:52 UTCResolved - We have implemented a fix and the shopper help site pages are available again.Aug 28,...read more |
| 2023-07-24 19:55 | Funding Delay | none | 0 second | Jul 24, 19:55 UTCResolved - Our team has confirmed that funding has been initiated for impacted merchants. If you...read more |
| 2023-05-17 17:57 | Embedded One-Click Checkout for some BigCommerce customers | none | 0 second | May 17, 17:57 UTCResolved - BigCommerce has deployed code fixes and this has resolved the issue. All BigCommerce ...read more |
| 2023-05-11 20:26 | Product Add-Ons Module in the Legacy Merchant Dashboard Unavailable | none | 0 second | May 11, 20:26 UTCResolved - The issue impacting the product add-ons module has been resolved. If you have any que...read more |
| 2023-04-28 21:25 | Vantiv Funding Issue | none | 0 second | Apr 28, 21:25 UTCResolved - The funding issue impacting merchants processing with Vantiv was resolved this aftern...read more |
| 2023-04-16 07:30 | Backend System Upgrade - Production Environments | none | 0 second | Apr 16, 07:30 UTCCompleted - The scheduled maintenance has been completed.Apr 16, 07:00 UTCIn progress - Schedule...read more |
| 2023-04-11 21:14 | [Scheduled] Backend System Upgrade - Sandbox Environments | maintenance | 0 second | The scheduled maintenance has been successfully completed.The scheduled maintenance has been successfully completed. |
| 2023-04-11 16:00 | Intermittent blocking of BigCommerce IP Addresses | major | 0 second | At approximately 9am PST, Bolt began intermittently blocking BigCommerce IP addresses that impacted shopping. Thi...read more |
| 2023-03-28 15:55 | New Merchant Dashboard - Issue with Funding Details and Bank Transfer Statements | major | 5 hrs, 58 mins | We have successfully applied a fix for the issue that was impacting funding details and bank transfer statements ...read more |
| 2023-03-28 02:00 | [Scheduled] Planned Merchant Dashboard Upgrade | maintenance | 2 hrs, 4 mins | We have successfully upgraded the Merchant Dash to our new and improved dashboard experience. You can experience ...read more |
| 2023-03-15 22:58 | Capacity to process orders is degraded | major | 1 hr, 7 mins | We have confirmed that all the fixes were deployed successful and we are considering the issue resolve. Our team ...read more |
| 2023-03-07 19:16 | Merchant Dashboard Analytics Unavailable | minor | 1 hr, 12 mins | The problem impacting the Analytics tab of the Merchant Dashboard has been resolved. If you have any questions or...read more |
| 2023-02-14 14:00 | Bolt Sandbox environment down | none | 0 second | The Bolt Sandbox environment (Checkout, Merchant Dash, etc.) was down from approximately 6am until 8am, Tuesday, ...read more |
| 2022-12-15 23:52 | Payment processor NMI experiencing outage | none | 1 hr, 43 mins | NMI's payments platform is fully operational (https://status.transactiongateway.com/) Merchants processing payme...read more |
| 2022-12-06 22:53 | Delay in Captured Orders for Merchants With Auto-Capture Enabled | minor | 1 hr, 7 mins | We have resolved the issue impacting transactions placed during this incident. If you have any questions or conce...read more |
| 2022-11-25 22:10 | Order Decisioning Delays | minor | 2 hrs, 46 mins | This incident is now resolved. If you have any questions or concerns, please reach out to Bolt Support at merchan...read more |
| 2022-11-16 22:13 | Sporadic delivery failures for non-USA OTP SMS messages | minor | 7 hrs, 31 mins | We have implemented a fix and are not seeing sporadic failures for non-USA OTP SMS messages. We will continue to ...read more |
| 2022-11-01 17:00 | Degraded Payment Performance | none | 0 second | Bolt merchants using Vantiv/World Pay for payments may have noticed degraded performance and occasional failures ...read more |
| 2022-09-30 01:00 | Bolt Sandbox environments are unavailable | none | 0 second | A code deployment on 29 SEP 2022 had a bug that resulted degraded performance in the Bolt sandbox environment. Af...read more |
| 2022-09-22 22:19 | Merchant Dashboard down | major | 9 mins | We have implemented an additional fix and the Merchant Dashboard is back up. We are continuing to monitor the sit...read more |
| 2022-09-22 21:54 | Bolt Merchant Dashboard is unavailable | none | 7 mins | We have identified the cause of the Merchant Dashboard outage and have implemented a fix. The dashboard was down ...read more |
| 2022-09-20 21:04 | Bolt Email notifications not sending | none | 30 mins | This incident has been resolved.This incident has been resolved. |
| 2022-09-19 19:58 | Degraded performance and occasional failures for Worldpay payments | minor | 1 hr, 12 mins | Vantiv/Worldpay is reporting that they have seen no performance degradation since 2:20 Central Time. They are con...read more |
| 2022-09-18 11:00 | [Scheduled] Backend System Upgrade | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-09-14 20:14 | Fraud Review Delays | none | 1 hr, 31 mins | The issue impacting our fraud engine has been resolved as of 2:45 PT. All affected orders are now in their correc...read more |
| 2022-08-29 20:57 | Checkout Button Not Appearing for Some Merchants | none | 0 second | Bolt experienced an issue that caused the checkout button to not appear for a subset of merchants. The issue has ...read more |
| 2022-08-22 19:17 | Stripe System Degradation | none | 1 hr, 16 mins | Stripe has now indicated that the issue causing a degradation in service is now resolved. For more information on...read more |
| 2022-08-22 16:17 | Alternative Payment Methods Hidden - RESOLVED | none | 0 second | From 10:05am to 11:24am ET, Bolt experienced an issue that resulted in alternative payment methods being hidden d...read more |
| 2022-08-18 19:30 | Checkout Outage | none | 0 second | We had an issue in production that affected a subset of shoppers who were unable to checkout. This affected shopp...read more |
| 2022-07-20 16:38 | BigCommerce Availability Issue | minor | 43 mins | This incident has now been resolved by BigCommerce. If you have any questions regarding this issue, please reach ...read more |
| 2022-07-17 07:00 | [Scheduled] Backend System Upgrade | maintenance | 35 mins | The scheduled maintenance was completed successfully. Bolt checkout was unavailable for a period of 34 seconds.The scheduled maintenance was completed successfully. Bolt checkout was unavailable for a period of 34 seconds. |