Current Status: Brightly Software is UP
We checked the official Brightly Software status page for updates 4 mins, 1 second ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-07-01 12:08 | SchoolDude Products - 504 Gateway Time-out | minor | 2 hrs, 46 mins | This issue has been resolved. Thank you for your patience!This issue has been resolved. Thank you for your patience! |
| 2025-07-01 08:23 | TheWorxHub - Delay In PM Generation | minor | 4 hrs, 53 mins | This issue has been resolved. Thank you for your patience!This issue has been resolved. Thank you for your patience! |
| 2025-06-16 16:56 | Event Manager - Service Unavailable | critical | 12 mins | This issue has been resolved. Thank you for your patience.This issue has been resolved. Thank you for your patience. |
| 2025-06-11 08:50 | Asset Essentials - Login Services Issue | critical | 35 mins | This issue is resolved. Thank you for your patience. Please contact assetessentialshelp@brightlysoftware.com if y...read more |
| 2025-06-05 14:14 | SchoolDude - SSO Login Error | none | 2 hrs, 38 mins | This incident has been resolved.This incident has been resolved. |
| 2025-05-28 17:54 | Recurring Room Bookings Work Orders not generating to the Dashboard | minor | 23 hrs, 12 mins | This incident has been resolved.This incident has been resolved. |
| 2025-05-19 09:20 | Possible PM Generation Issue | minor | 6 hrs, 8 mins | This issue is now resolved and Planned Maintenance (PM) work orders should now be generated. If there are any iss...read more |
| 2025-05-12 09:41 | Event Manager - Delay in receiving Email Notifications | minor | 6 hrs, 44 mins | This issue has been resolved. Thank you for your patience. Please contact events@brightlysoftware.com if you have...read more |
| 2025-05-05 12:54 | Qlik Cloud Service Disruption Impacting AE Analytics | minor | 1 hr, 5 mins | This issue has been resolved with our vendor and our Analytics platform is accessible.This issue has been resolved with our vendor and our Analytics platform is accessible. |
| 2025-05-03 16:59 | [Scheduled] Scheduled Maintenance | maintenance | 1 hr, 1 min | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-05-03 03:00 | [Scheduled] Scheduled Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-05-01 15:01 | Event Manager - Delay in receiving Email Notifications | minor | 139 hrs, 23 mins | This issue has been resolved. Thank you for your patience. Please contact events@brightlysoftware.com if you have...read more |
| 2025-04-22 12:11 | MaintenanceDirect - Purpose Codes auto-populating on Work Orders | none | 0 second | Apr 22, 08:11 EDTResolved - This issue has been resolved. Thank you for your patience. Please contact support@bri...read more |
| 2025-04-21 15:19 | SchoolDude Products - Intermittent Errors | none | 0 second | Apr 21, 11:19 EDTResolved - This issue has been resolved. Thank you for your patience. Please contact support@bri...read more |
| 2025-04-16 20:25 | Energy Manager - Utility Bill Data not loading | none | 0 second | Apr 16, 16:25 EDTResolved - This issue has been resolved. Thank you for your patience. If you have any questions,...read more |
| 2025-04-05 12:16 | Event Manager Scheduled Maintenance | none | 0 second | Apr 5, 08:16 EDTCompleted - The scheduled maintenance has been completed. We appreciate your patience while we c...read more |
| 2025-03-29 13:53 | Brightly Software Scheduled Maintenance | none | 0 second | Mar 29, 09:53 EDTCompleted - The scheduled maintenance has been completed. We appreciate your patience while we c...read more |
| 2025-03-26 19:31 | Asset Essentials - Email Notifications Delayed | none | 0 second | Mar 26, 15:31 EDTResolved - This issue has been resolved. Thank you for your patience. If you have any questions,...read more |
| 2025-03-20 20:07 | Asset Essentials - Email Notifications Delayed | none | 0 second | Mar 20, 16:07 EDTResolved - This issue has been resolved. Thank you for your patience. If you have any questions,...read more |
| 2025-03-09 17:00 | Brightly Software Scheduled Maintenance | none | 0 second | Mar 9, 13:00 EDTCompleted - The scheduled maintenance has been completed.Mar 7, 11:09 ESTVerifying - The infras...read more |
| 2025-03-05 23:13 | Asset Essentials Mobile App - Error when logging in | none | 0 second | Mar 5, 18:13 ESTResolved - This issue has been resolved. Thank you for your patience. Please reach out to suppor...read more |
| 2025-02-07 05:00 | Asset Essentials Scheduled Maintenance | none | 0 second | Feb 7, 00:00 ESTCompleted - The scheduled maintenance has been completed.Feb 6, 22:00 ESTIn progress - Schedule...read more |
| 2025-02-06 05:00 | Asset Essentials Scheduled Maintenance | none | 0 second | Feb 6, 00:00 ESTCompleted - The scheduled maintenance has been completed.Feb 5, 22:00 ESTIn progress - Schedule...read more |
| 2025-02-05 20:04 | Work Order Notifications | none | 0 second | Feb 5, 15:04 ESTResolved - We want to inform you that our mail service experienced an outage today from 11:22 AM...read more |
| 2025-02-05 05:00 | Asset Essentials Scheduled Maintenance | none | 0 second | Feb 5, 00:00 ESTCompleted - The scheduled maintenance has been completed.Feb 4, 22:01 ESTIn progress - Schedule...read more |
| 2025-02-04 22:00 | [Scheduled] Event Manager Scheduled Maintenace | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-03 22:00 | [Scheduled] Asset Essentials Scheduled Maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-03 22:00 | [Scheduled] Energy Manager Scheduled Maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-01-30 11:35 | Work Order Notifications | minor | 20 hrs, 32 mins | Our engineers have been monitoring the application. The issue has been resolved. All emails have been delivered...read more |
| 2025-01-22 14:32 | Brightly Phone System Issue | none | 8 hrs, 17 mins | This incident has been resolved.This incident has been resolved. |
| 2025-01-09 11:07 | Energy Manager - 'Incorrect Syntax' error when exporting | minor | 29 hrs, 51 mins | This issue has been resolved. Thank you for your patience.This issue has been resolved. Thank you for your patience. |
| 2025-01-03 10:38 | FacilityDude Single Sign On Login Issue | minor | 37 mins | This issue has been resolved. Thank you for your patience. Please reach out to support@brightlysoftware.com if yo...read more |
| 2024-12-13 09:32 | Unplanned Maintenance - Asset Essentials | none | 1 hr, 34 mins | We have completed the maintenance for this issue. If users are having issues with cached data in the mobile app, ...read more |
| 2024-10-10 08:59 | Error in Event Manager | minor | 171 hrs, 23 mins | This incident has been resolved.This incident has been resolved. |
| 2024-09-25 07:24 | Brightly Software Support emails not being received | none | 5 hrs, 42 mins | We have resolved the issue with support related emails not being delivered to our mailboxes. New emails sent in a...read more |
| 2024-09-18 09:08 | Event Manager Access Issue | minor | 4 hrs, 30 mins | This incident has been resolved.This incident has been resolved. |
| 2024-08-29 08:01 | Asset Essentials: Cannot Print from Application | major | 6 hrs, 9 mins | This issue has been resolved. Thank you for your patienceThis issue has been resolved. Thank you for your patience |
| 2024-08-01 07:40 | Access to Products Impacted | major | 7 hrs, 3 mins | This issue has been resolved. Thank you for your patience as we worked to find a resolution. Please contact suppo...read more |
| 2024-07-24 15:14 | Event Manager Tasks not generating Work Orders in Asset Essentials | minor | 18 hrs, 40 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-19 03:51 | Brightly Impacted by CrowdStrike Outage | critical | 29 hrs, 25 mins | We have restored access to our products. Thank you for your patience during this time. Please contact support@bri...read more |
| 2024-07-03 11:05 | Error when managing Events in Event Manager | minor | 119 hrs, 54 mins | This incident has been resolved.This incident has been resolved. |
| 2024-06-21 14:57 | Error when managing Events in Event Manager | minor | 0 second | This incident has been resolved.This incident has been resolved. |
| 2024-06-16 12:17 | Users not receiving email notifications from products | minor | 0 second | This incident has been resolved.This incident has been resolved. |
| 2024-06-10 22:00 | [Scheduled] TheWorxHub Scheduled Maintenance- Senior Living | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-06-07 07:59 | TheWorxHub - Users experiencing slowness in the application | minor | 96 hrs, 6 mins | This incident has been resolved.This incident has been resolved. |
| 2024-06-06 16:00 | Event Manager Tasks not generating Work Orders in Asset Essentials | minor | 0 second | This incident has been resolved.This incident has been resolved. |
| 2024-06-04 13:32 | TheWorxHub - Users experiencing slowness in the application | minor | 24 hrs, 4 mins | This incident has been resolved.This incident has been resolved. |
| 2024-06-03 08:34 | AE Login Error | minor | 2 hrs, 15 mins | This issue has been resolved. Thank you for your patience.This issue has been resolved. Thank you for your patience. |
| 2024-05-20 08:06 | Users unable to access HelpDesk and Insight | none | 24 hrs, 31 mins | This issue has been resolved. Thank you for your patience as we worked through this issue.This issue has been resolved. Thank you for your patience as we worked through this issue. |
| 2024-05-17 08:02 | Users unable to log into Asset Essentials | minor | 37 mins | This incident has been resolved.This incident has been resolved. |