Brightly Software Status

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Current Status: Brightly Software is UP

We checked the official Brightly Software status page for updates 1 min, 52 seconds ago.

Past Brightly Software Incidents

Source: Official Brightly Software status page
Start Time (UTC)Incident Deep LinkImpactDurationDescription
2025-04-27 09:48 Energy Manager - Utility Bill Data not loading
minor
0 second

This issue has been resolved. Thank you for your patience. If you have any questions, please reach out to energys...

2025-04-04 22:00 [Scheduled] Event Manager Scheduled Maintenance
maintenance
10 hrs, 16 mins

The scheduled maintenance has been completed. We appreciate your patience while we continue to invest in improvin...

2025-03-28 22:00 [Scheduled] Brightly Software Scheduled Maintenance
maintenance
11 hrs, 53 mins

The scheduled maintenance has been completed. We appreciate your patience while we continue to invest in improvin...

2025-03-26 12:47 Asset Essentials - Email Notifications Delayed
minor
2 hrs, 44 mins

This issue has been resolved. Thank you for your patience. If you have any questions, please reach out to assetes...

2025-03-20 08:21 Asset Essentials - Email Notifications Delayed
minor
7 hrs, 46 mins

This issue has been resolved. Thank you for your patience. If you have any questions, please reach out to assetes...

2025-03-09 13:00 [Scheduled] Brightly Software Scheduled Maintenance
maintenance
0 second

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2025-03-05 11:13 Asset Essentials Mobile App - Error when logging in
minor
7 hrs

This issue has been resolved. Thank you for your patience. Please reach out to support@brightlysoftware.com if yo...

2025-02-06 22:00 [Scheduled] Asset Essentials Scheduled Maintenance
maintenance
2 hrs

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2025-02-05 22:00 [Scheduled] Asset Essentials Scheduled Maintenance
maintenance
2 hrs

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2025-02-05 15:04 Work Order Notifications
none
0 second

We want to inform you that our mail service experienced an outage today from 11:22 AM to approximately 2:06 PM ES...

2025-02-04 22:01 [Scheduled] Asset Essentials Scheduled Maintenance
maintenance
1 hr, 59 mins

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2025-02-04 22:00 [Scheduled] Event Manager Scheduled Maintenace
maintenance
2 hrs

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2025-02-03 22:00 [Scheduled] Asset Essentials Scheduled Maintenance
maintenance
2 hrs

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2025-02-03 22:00 [Scheduled] Energy Manager Scheduled Maintenance
maintenance
2 hrs

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2025-01-31 13:07 Work Order Notifications
none
0 second

Jan 31, 08:07 ESTResolved - Our engineers have been monitoring the application. The issue has been resolved. Al...

2025-01-23 03:49 Brightly Phone System Issue
none
0 second

Jan 22, 22:49 ESTResolved - This incident has been resolved.Jan 22, 14:32 ESTInvestigating - Our phone provider i...

2025-01-10 21:58 Energy Manager - 'Incorrect Syntax' error when exporting
none
0 second

Jan 10, 16:58 ESTResolved - This issue has been resolved. Thank you for your patience.Jan 9, 14:40 ESTIdentified...

2025-01-03 16:15 FacilityDude Single Sign On Login Issue
none
0 second

Jan 3, 11:15 ESTResolved - This issue has been resolved. Thank you for your patience. Please reach out to suppor...

2024-12-13 16:06 Unplanned Maintenance - Asset Essentials
none
0 second

Dec 13, 11:06 ESTResolved - We have completed the maintenance for this issue. If users are having issues with cac...

2024-10-17 16:22 Error in Event Manager
none
0 second

Oct 17, 12:22 EDTResolved - This incident has been resolved.Oct 10, 15:12 EDTMonitoring - The issue affecting Eve...

2024-09-25 17:06 Brightly Software Support emails not being received
none
0 second

Sep 25, 13:06 EDTResolved - We have resolved the issue with support related emails not being delivered to our mai...

2024-09-18 17:38 Event Manager Access Issue
none
0 second

Sep 18, 13:38 EDTResolved - This incident has been resolved.Sep 18, 11:15 EDTMonitoring - The issue affecting acc...

2024-08-29 18:10 Asset Essentials: Cannot Print from Application
none
0 second

Aug 29, 14:10 EDTResolved - This issue has been resolved. Thank you for your patienceAug 29, 11:28 EDTUpdate - Ou...

2024-08-01 18:43 Access to Products Impacted
none
0 second

Aug 1, 14:43 EDTResolved - This issue has been resolved. Thank you for your patience as we worked to find a reso...

2024-07-25 13:54 Event Manager Tasks not generating Work Orders in Asset Essentials
none
0 second

Jul 25, 09:54 EDTResolved - This incident has been resolved.Jul 24, 15:14 EDTInvestigating - Our team is currentl...

2024-07-19 03:51 Brightly Impacted by CrowdStrike Outage
critical
29 hrs, 25 mins

We have restored access to our products. Thank you for your patience during this time. Please contact support@bri...

2024-07-03 11:05 Error when managing Events in Event Manager
minor
119 hrs, 54 mins

This incident has been resolved.This incident has been resolved.

2024-06-21 14:57 Error when managing Events in Event Manager
minor
0 second

This incident has been resolved.This incident has been resolved.

2024-06-16 12:17 Users not receiving email notifications from products
minor
0 second

This incident has been resolved.This incident has been resolved.

2024-06-10 22:00 [Scheduled] TheWorxHub Scheduled Maintenance- Senior Living
maintenance
3 hrs

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2024-06-07 07:59 TheWorxHub - Users experiencing slowness in the application
minor
96 hrs, 6 mins

This incident has been resolved.This incident has been resolved.

2024-06-06 16:00 Event Manager Tasks not generating Work Orders in Asset Essentials
minor
0 second

This incident has been resolved.This incident has been resolved.

2024-06-04 13:32 TheWorxHub - Users experiencing slowness in the application
minor
24 hrs, 4 mins

This incident has been resolved.This incident has been resolved.

2024-06-03 08:34 AE Login Error
minor
2 hrs, 15 mins

This issue has been resolved. Thank you for your patience.This issue has been resolved. Thank you for your patience.

2024-05-20 08:06 Users unable to access HelpDesk and Insight
none
24 hrs, 31 mins

This issue has been resolved. Thank you for your patience as we worked through this issue.This issue has been resolved. Thank you for your patience as we worked through this issue.

2024-05-17 08:02 Users unable to log into Asset Essentials
minor
37 mins

This incident has been resolved.This incident has been resolved.

2024-05-14 09:06 TheWorxHub - Slowness and issues with adding Work Orders
none
5 hrs

This incident has been resolved. Thank you for your patience during this time.This incident has been resolved. Thank you for your patience during this time.

2024-05-08 09:38 Users Unable to log into Energy Manager
none
19 mins

This incident has been resolved.This incident has been resolved.

2024-05-03 14:21 Error message 5/3 -The WorxHub
minor
3 hrs, 47 mins

This incident has been resolved.This incident has been resolved.

2024-04-27 12:00 [Scheduled] Brightly Software Upcoming Scheduled Maintenance
maintenance
32 hrs

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2024-04-23 22:00 [Scheduled] Brightly Critical Maintenance - Mobile311
maintenance
4 hrs

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2024-04-10 09:24 Requesters Unable to Access HelpDesk
minor
1 hr, 21 mins

This incident has been resolved.This incident has been resolved.

2024-04-10 09:22 Users Unable to Access Mobile311
minor
1 hr, 23 mins

This incident has been resolved.This incident has been resolved.

2024-03-21 20:00 [Scheduled] Brightly Critical Maintenance
maintenance
1 hr

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2024-03-15 08:10 Users unable to access Asset Essentials
minor
10 mins

This incident has been resolved.This incident has been resolved.

2024-02-24 08:45 Delayed Email Responses from Brightly Software
major
0 second

This incident has been resolved.This incident has been resolved.

2024-02-10 06:00 [Scheduled] Brightly Software Email Migration - Delay in receiving emails
maintenance
12 hrs

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2024-01-18 09:43 Login Errors in Asset Essentials
minor
2 hrs, 15 mins

This issue is now resolved. Asset Essentials clients are now able to successfully access their accounts. We will ...

2023-12-18 19:32 Brightly Support - Emails not being received by support team
none
18 hrs, 26 mins

The issue regarding client emails not being received by the support team has been resolved. We are now receiving ...

2023-12-07 12:34 SmartGov - Queued Jobs Issue
minor
24 hrs, 52 mins

Our team has implemented a fix for this issue. The services are restored and working properly. Thank you for your...