Current Status: courier is UP
We checked the official courier status page for updates 2 mins, 21 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-06-12 12:30 | Cloudflare Outage Possible Okta SSO Impact | minor | 1 hr, 6 mins | WorkOS systems are back to normal.WorkOS systems are back to normal. |
| 2025-06-05 11:51 | Message Delays on Send Pipeline | minor | 1 hr, 17 mins | Messages have recovered and pipeline is stable again.Messages have recovered and pipeline is stable again. |
| 2025-05-16 07:28 | EU Region – Notifications Stuck in “Queued” State | none | 6 hrs, 34 mins | The issue has been resolved. The root cause was purely a logging issue, notifications were still sent but showing...read more |
| 2025-04-30 15:39 | AWS SES Failures | minor | 6 hrs, 19 mins | All impacted messages have been reprocessed.All impacted messages have been reprocessed. |
| 2025-03-01 04:11 | Internal Courier Error Issue | none | 0 second | Feb 28, 20:11 PSTResolved - All impacted messages have been reprocessed.Feb 28, 11:52 PSTUpdate - The team is sti...read more |
| 2025-02-21 17:10 | Segment Event Processing Slowdowns | none | 0 second | Feb 21, 09:10 PSTResolved - Segment event processing stream has resolved.Feb 21, 07:55 PSTMonitoring - The Courie...read more |
| 2025-02-18 14:47 | Significant Notification Event Latency | none | 0 second | Feb 18, 06:47 PSTResolved - Message sends are flowing normally, and events are caught up without delays.Feb 18, 0...read more |
| 2025-02-13 23:09 | Courier Send and Message Event Slowdown | none | 0 second | Feb 13, 15:09 PSTResolved - The team has identified the issue related to network connections on AWS which resulte...read more |
| 2025-02-11 23:08 | Delay in Message Sends and Processing | none | 0 second | Feb 11, 15:08 PSTResolved - The send stream has caught up, all messages have been sent and the issue appears to b...read more |
| 2025-01-11 04:25 | Automation Delay Processing Issues | none | 0 second | Jan 10, 20:25 PSTResolved - The service issue affecting automation workflows with delay steps has been partially ...read more |
| 2024-10-25 02:48 | Delayed Message Processing | none | 0 second | Oct 24, 19:48 PDTResolved - This incident has been resolvedOct 24, 19:43 PDTMonitoring - A fix has been implement...read more |
| 2024-10-21 18:51 | Message Logs Delays | none | 0 second | Oct 21, 11:51 PDTResolved - The data stream is unblocked, and the message logs queue is resolved and flowing norm...read more |
| 2024-10-11 02:33 | Courier Inbox FetchMessages Connectivity Issues | none | 0 second | Oct 10, 19:33 PDTResolved - Inbox connectivity issues resolved.Oct 10, 13:51 PDTUpdate - The team has initiated b...read more |
| 2024-09-06 16:59 | Send Pipeline and Event Status Slowdowns | none | 0 second | Sep 6, 09:59 PDTResolved - Bottleneck has cleared for messages and event statuses.Sep 6, 09:52 PDTUpdate - Corr...read more |
| 2024-08-19 21:35 | Delay in Message Processing | none | 0 second | Aug 19, 14:35 PDTResolved - The general pipeline has recovered.Aug 19, 13:02 PDTUpdate - Fix has been deployed, a...read more |
| 2024-07-29 23:07 | Automation Service Degrated | none | 0 second | Jul 29, 16:07 PDTResolved - Automations have stabilized.Jul 29, 15:43 PDTMonitoring - The team has identified the...read more |
| 2024-07-26 15:31 | Delay in Event Statuses Processing | none | 0 second | Jul 26, 08:31 PDTResolved - Issue was resolved and events are flowing normally.Jul 26, 08:29 PDTIdentified - The ...read more |
| 2024-07-12 22:25 | Automation Logs Delayed | none | 0 second | Jul 12, 15:25 PDTResolved - This was a symptom of a previous automation issue, where a snowball effect caused a m...read more |
| 2024-07-09 03:00 | Rendering Errors for Email Templates | none | 0 second | Jul 8, 20:00 PDTResolved - When URLs were present with click tracking, the team identified an issue with templat...read more |
| 2024-06-28 00:40 | Automation Delays | none | 0 second | Jun 27, 17:40 PDTResolved - This incident has been resolved, automation throughput has returned to normal levels....read more |
| 2024-06-26 03:12 | AWS serviceUnavailable Outage | none | 0 second | Jun 25, 20:12 PDTResolved - The team has resolved the issue. Send pipeline operational.Jun 25, 19:29 PDTMonitorin...read more |
| 2024-06-11 16:26 | Delayed Event Status | none | 0 second | Jun 11, 09:26 PDTResolved - Events log stream has stabilized.Jun 11, 08:45 PDTMonitoring - Events are slowly stab...read more |
| 2024-05-20 19:30 | Delay in Message Status Updates | none | 0 second | May 20, 12:30 PDTResolved - On 2024-05-20 12:40 GMT-7, Courier experienced a sudden spike in outbound message vol...read more |
| 2024-04-05 00:05 | Segment Track events not firing automation workflows | none | 0 second | Apr 4, 17:05 PDTResolved - This incident has been resolved.Apr 3, 14:14 PDTMonitoring - Issue has been fixed an...read more |
| 2024-02-20 01:51 | Delayed message delivery | none | 0 second | Feb 19, 17:51 PSTResolved - The incident has been resolved.Feb 19, 10:55 PSTMonitoring - A fix has been implement...read more |
| 2023-11-02 08:58 | Message send delays | major | 11 hrs, 1 min | System is back to a healthy state.System is back to a healthy state. |
| 2023-10-17 15:50 | Degraded Segment Inbound request processing | minor | 1 hr, 35 mins | This incident has been resolved.This incident has been resolved. |
| 2023-09-28 09:25 | Outbound notifications are not being sent | none | 4 hrs, 28 mins | The incident has been verified as resolvedThe incident has been verified as resolved |
| 2023-09-13 12:51 | Message status updates are delayed | minor | 49 mins | This incident has been resolved.This incident has been resolved. |
| 2023-07-26 15:04 | Inbox messages degradation for versions lower than v2 | major | 1 hr, 1 min | This incident has been resolved.This incident has been resolved. |
| 2023-07-21 11:02 | Delay in the messages sent out | major | 39 mins | This incident has been resolved.This incident has been resolved. |
| 2023-06-13 12:13 | An incident with Courier's hosting infrastructure has been identified and is impacting access to ser... | major | 2 hrs, 15 mins | Services have been fully restoredServices have been fully restored |
| 2023-05-11 10:23 | Issue affecting sends | major | 2 hrs, 41 mins | The incident has been resolvedThe incident has been resolved |
| 2023-04-20 15:09 | Message status updates are delayed | minor | 1 hr, 1 min | Message status updates are now being applied with no delay.Message status updates are now being applied with no delay. |
| 2023-03-28 15:22 | Message Status Delays | major | 1 hr, 5 mins | System is back to being healthy and fully operationalSystem is back to being healthy and fully operational |
| 2023-02-22 16:59 | Delayed Automation Execution | major | 1 hr, 19 mins | The incident has been resolved. All backlogged Automations have been processed.The incident has been resolved. All backlogged Automations have been processed. |
| 2022-09-27 08:06 | Timeouts impacting Courier Inbox and access to log data | minor | 1 hr, 3 mins | Systems have returned to normalSystems have returned to normal |
| 2022-07-25 13:45 | Message Send Delays for Legacy Segment to Send Message Integration | major | 8 hrs, 31 mins | We have finished measuring the impact and will be reaching out to affected customers.We have finished measuring the impact and will be reaching out to affected customers. |
| 2022-07-14 14:34 | Message send delays | minor | 7 hrs, 32 mins | The incident has been resolved.The incident has been resolved. |
| 2022-06-21 15:41 | Elevated provider timeouts | minor | 3 hrs, 17 mins | This incident has been resolved.This incident has been resolved. |
| 2022-06-09 20:58 | Increased API Error Rates and latencies due to multiple AWS service outages | minor | 1 hr, 10 mins | AWS issue has been resolved with services operating normally. Courier systems are operational and healthy.AWS issue has been resolved with services operating normally. Courier systems are operational and healthy. |
| 2022-04-22 18:08 | Validation errors editing notification templates | minor | 1 hr, 30 mins | This incident has been resolvedThis incident has been resolved |
| 2022-03-09 13:20 | Increased Error Rates due to AWS (SQS, S3 and Lambda) services issues in us-east-1 | none | 41 mins | As of 1:45 PM PST S3 Event Notifications have delivered the backlog of events. This issue is resolved and all ser...read more |
| 2022-02-11 17:14 | Traffic Routing Issue Affecting Courier Studio and Message APIs | critical | 1 hr, 32 mins | The incident has been resolvedThe incident has been resolved |
| 2021-12-07 09:41 | Ongoing AWS Outage | critical | 1 hr, 50 mins | Our API is processing messages again and appears to be healthy. We're continuing to monitor the AWS status page: ...read more |
| 2021-10-15 10:25 | Partial outage - Segment destination processing | minor | 2 hrs, 7 mins | This incident has been resolved.This incident has been resolved. |
| 2021-09-20 10:15 | Segment Event Ingest Outage | major | 17 mins | This incident has been resolved.This incident has been resolved. |
| 2020-11-25 08:12 | Amazon US-EAST-1 Partial Outage | major | 9 hrs, 10 mins | This incident has been resolved.This incident has been resolved. |
| 2020-06-26 18:30 | Sending Delays | none | 0 second | Messages sent through the Courier API were incorrectly marked as Undeliverable; these messages have since been se...read more |