Current Status: coveo-cloud is UP
We checked the official coveo-cloud status page for updates 2 mins, 18 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-10-20 05:50 | [All Regions] Infrastructure provider issue | minor | 0 second | All remaining impacted services have returned to normal operations since the last update. The Analytics Event In...read more |
| 2025-10-08 15:01 | [All Regions] Crawling Issues | major | 1 hr, 39 mins | This incident has been resolved. All sources that were paused due to errors have now been restarted while sources...read more |
| 2025-10-07 10:45 | [EU] Coveo Experimentation Hub Issues | none | 41 mins | The service has remained fully operational since the last update. This incident is resolved.The service has remained fully operational since the last update. This incident is resolved. |
| 2025-10-06 17:08 | [All Regions] Search Issues | major | 2 hrs, 1 min | The service has remained fully operational since the last update. This incident is resolved. Please report any i...read more |
| 2025-10-01 23:06 | [US] [CA] [AU] Indexing Pipeline Issues | major | 54 mins | This incident has been resolved.This incident has been resolved. |
| 2025-09-18 05:48 | [Europe] Reduced Performance for Commerce Queries | minor | 1 hr, 56 mins | This incident has been resolved.This incident has been resolved. |
| 2025-08-12 12:07 | [All Region] Content Refresh Delays | minor | 1 hr, 11 mins | This incident has been resolved. The service has remained fully operational since the last update.This incident has been resolved. The service has remained fully operational since the last update. |
| 2025-08-05 13:15 | [All Regions] Intent Aware Product Ranking Issues | minor | 4 hrs, 25 mins | This incident has been resolved.This incident has been resolved. |
| 2025-07-18 20:29 | [All Regions] Login with Google Issues | none | 0 second | Jul 18, 16:29 EDTResolved - This incident has been resolved. The service has been fully operational since the las...read more |
| 2025-07-04 21:34 | [All Regions] Search Issues | none | 0 second | Jul 4, 17:34 EDTResolved - The issue has been fixed for all affected customers. This incident is resolved.Please...read more |
| 2025-07-03 17:43 | [US] Catalog Sources Indexing Delay | none | 0 second | Jul 3, 13:43 EDTResolved - The service has remained fully operational since the last update. This incident is re...read more |
| 2025-06-24 21:04 | [All Regions] Generative Answering Issues | none | 0 second | Jun 24, 17:04 EDTResolved - This incident has been resolved.Jun 24, 11:29 EDTInvestigating - We've identified an ...read more |
| 2025-06-17 19:12 | [All Regions] Generative Answering Issues | none | 0 second | Jun 17, 15:12 EDTResolved - This incident has been resolved.Jun 17, 13:13 EDTUpdate - We are observing a progress...read more |
| 2025-06-13 20:55 | [US] ML Model Building Issues | none | 0 second | Jun 13, 16:55 EDTResolved - Refresh has been fully operational since the last update. This incident is now fully ...read more |
| 2025-06-13 12:52 | Partial outage affecting Data Platform ingestion in EU | none | 0 second | Jun 13, 08:52 EDTResolved - This incident can now be considered resolved. We confirmed there was no data loss in ...read more |
| 2025-06-11 19:27 | [US] Catalog Sources Indexing Delay | none | 0 second | Jun 11, 15:27 EDTResolved - This incident has been resolved. Catalog Sources are now up to date for all organizat...read more |
| 2025-06-10 17:02 | [All Regions] Generative Answering Issues | none | 0 second | Jun 10, 13:02 EDTResolved - This incident has been resolved. The service has been fully operational since the las...read more |
| 2025-05-01 23:30 | [All Regions] Search Service Issues | none | 0 second | May 1, 19:30 EDTResolved - This incident has been resolved. All services have been fully operational since the l...read more |
| 2025-04-14 12:29 | [US] Event Ingestion Issues | none | 0 second | Apr 14, 08:29 EDTResolved - The service has remained fully operational since the last update. This incident is re...read more |
| 2025-04-09 09:49 | [Australia] Commerce Semantic Encoder Issues | none | 0 second | Apr 9, 05:49 EDTResolved - This incident has been resolved.Apr 9, 05:33 EDTIdentified - The issue has relapsed ...read more |
| 2025-03-19 23:48 | [US] Analytics Read Issues | none | 0 second | Mar 19, 19:48 EDTResolved - This incident has been resolved and the analytics event backlog has been fully proces...read more |
| 2025-03-17 20:27 | [All Regions] Generative Answering issues | none | 0 second | Mar 17, 16:27 EDTResolved - This incident has been resolved. The service has been operating normally since the la...read more |
| 2025-03-11 19:41 | [All Regions] Generative Answering issues | none | 0 second | Mar 11, 15:41 EDTResolved - This incident has been resolved. The service has been operating normally since the la...read more |
| 2025-02-28 16:00 | Degraded performance with Usage Analytics report data in Europe. | none | 0 second | Feb 28, 11:00 ESTResolved - After careful monitoring of the situation, we can confirm that the situation is now f...read more |
| 2025-01-20 16:55 | [EU] Content Refresh Delays | none | 0 second | Jan 20, 11:55 ESTResolved - The content backlog has been processed, resolving this incident. Our team is still an...read more |
| 2024-11-22 18:39 | [All Regions] Indexing Pipeline Extension issues | none | 0 second | Nov 22, 13:39 ESTResolved - A fix has been deployed and has resolved this issue. Thank you for your patience.Nov ...read more |
| 2024-10-28 07:00 | [Scheduled] Maintenance on Model building Pipeline | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-10-18 09:11 | [All Regions] Atomic, Headless and React Issues | minor | 1 hr, 18 mins | A fix has been deployed and this incident has been resolved.A fix has been deployed and this incident has been resolved. |
| 2024-10-18 08:26 | Delayed data processing affecting Experimentation Hub and Experience Hub | minor | 3 hrs, 8 mins | This incident is now resolved, we have caught up on processing all queued data and are doing final checks to ensu...read more |
| 2024-09-17 09:56 | [All Regions] Generative Answering Issues | minor | 29 hrs, 14 mins | This incident has been resolved and the service has been operating normally since the last update. Thank you for ...read more |
| 2024-09-11 11:38 | [All Regions] Delayed Security Provider Refreshes | none | 51 mins | The upgrade is complete and security provider refreshes are now being processed normally.The upgrade is complete and security provider refreshes are now being processed normally. |
| 2024-08-27 15:01 | [All Regions] Delayed source refresh, rescan and rebuild on new operations | maintenance | 17 mins | The database upgrade is complete and source operations have resumed normally.The database upgrade is complete and source operations have resumed normally. |
| 2024-08-06 16:30 | [All Regions] Short Lived Authentication Service Issues | none | 0 second | Between 15:53 and 15:58 today (EDT), we recorded elevated error rates impacting the Authentication Service. The s...read more |
| 2024-07-22 15:04 | [All Regions] Issues with listed Machine Learning Models | minor | 2 hrs, 10 mins | All affected models have been rebuilt. This incident has been resolved.All affected models have been rebuilt. This incident has been resolved. |
| 2024-06-25 22:54 | Usage Analytics event ingestion issues | minor | 10 hrs, 12 mins | This incident has been resolved.This incident has been resolved. |
| 2024-06-21 11:46 | [All Regions] Generative Answering Issues | minor | 2 hrs, 57 mins | All production model rebuilds have now been completed. The incident has been resolved.All production model rebuilds have now been completed. The incident has been resolved. |
| 2024-06-06 04:49 | [All regions] Commerce Advanced dashboard data visibility | minor | 23 hrs, 17 mins | This incident has been resolved.This incident has been resolved. |
| 2024-04-24 19:30 | Analytics Write API - Europe West Region (Ireland) | none | 0 second | In relation to an incident at AWS, Coveo analytics event ingestion services were degraded between approximately 2...read more |
| 2024-03-22 08:15 | [EU] ML Query Issues | minor | 1 hr, 44 mins | This incident has been resolved. The service has been fully operational since the last update.This incident has been resolved. The service has been fully operational since the last update. |
| 2024-03-13 07:58 | [US] Catalog Source Refresh Delays | minor | 4 hrs, 29 mins | This incident has been resolved. The service has remained fully operational since the last update.This incident has been resolved. The service has remained fully operational since the last update. |
| 2024-03-05 10:30 | Login with Google Issues | minor | 0 second | Between 10:30 and 12:00 (EDT) we observed a degradation of the Login with Google functionality. During this time,...read more |
| 2024-02-26 11:14 | [All Regions] Content Browser Issues | minor | 3 hrs, 12 mins | This incident has been resolved and no further issues have been reported since this incident was first reported.This incident has been resolved and no further issues have been reported since this incident was first reported. |
| 2023-12-30 20:53 | [EU] Coveo ML - Models Generator Issues | minor | 0 second | This incident has been resolved. All models have been rebuilt and the backlog is processed. Thank you for your pa...read more |
| 2023-12-07 14:57 | Login with Google Issues | major | 1 hr, 1 min | This incident has been resolved.This incident has been resolved. |
| 2023-11-24 12:26 | [Canada] Analytics Processing Delays | minor | 3 hrs, 6 mins | This incident has been resolved. The service has been fully operational since the last update.This incident has been resolved. The service has been fully operational since the last update. |
| 2023-11-17 17:35 | [All Regions] Login with Salesforce Issues | minor | 8 mins | This incident has been resolved. Please report any issues through our <a href="https://connect.coveo.com/s/">Hel...read more |
| 2023-11-09 15:55 | [EU] Analytics Read Issues | critical | 8 hrs, 31 mins | This incident has been resolved. The service has been fully operational since the last update.This incident has been resolved. The service has been fully operational since the last update. |
| 2023-10-30 16:08 | Cloud provider outage for app.qubit.com | none | 1 hr, 9 mins | This incident has been resolved.This incident has been resolved. |
| 2023-10-02 17:33 | [All Regions] SearchAPI issues | minor | 38 mins | The service is still fully operational since the last update. Please report any issues through our <a href="http...read more |
| 2023-09-11 18:57 | Qubit Platform is experiencing significant issues | major | 15 hrs, 5 mins | This incident has been resolved.This incident has been resolved. |