Current Status: coveo-cloud is UP
We checked the official coveo-cloud status page for updates 3 mins, 36 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-06-13 10:07 | [US] ML Model Building Issues | minor | 6 hrs, 48 mins | Refresh has been fully operational since the last update. This incident is now fully resolved.Refresh has been fully operational since the last update. This incident is now fully resolved. |
| 2025-06-12 15:00 | Partial outage affecting Data Platform ingestion in EU | major | 17 hrs, 52 mins | This incident can now be considered resolved. We confirmed there was no data loss in the process.This incident can now be considered resolved. We confirmed there was no data loss in the process. |
| 2025-06-11 02:35 | [US] Catalog Sources Indexing Delay | minor | 12 hrs, 52 mins | This incident has been resolved. Catalog Sources are now up to date for all organizations. Thank you for your pat...read more |
| 2025-06-10 10:21 | [All Regions] Generative Answering Issues | major | 2 hrs, 41 mins | This incident has been resolved. The service has been fully operational since the last update.This incident has been resolved. The service has been fully operational since the last update. |
| 2025-05-01 17:24 | [All Regions] Search Service Issues | major | 2 hrs, 6 mins | This incident has been resolved. All services have been fully operational since the last update.This incident has been resolved. All services have been fully operational since the last update. |
| 2025-04-14 07:28 | [US] Event Ingestion Issues | major | 1 hr, 1 min | The service has remained fully operational since the last update. This incident is resolved. Please report any i...read more |
| 2025-04-08 19:14 | [Australia] Commerce Semantic Encoder Issues | minor | 10 hrs, 35 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-19 23:48 | [US] Analytics Read Issues | none | 0 second | Mar 19, 19:48 EDTResolved - This incident has been resolved and the analytics event backlog has been fully proces...read more |
| 2025-03-17 20:27 | [All Regions] Generative Answering issues | none | 0 second | Mar 17, 16:27 EDTResolved - This incident has been resolved. The service has been operating normally since the la...read more |
| 2025-03-11 19:41 | [All Regions] Generative Answering issues | none | 0 second | Mar 11, 15:41 EDTResolved - This incident has been resolved. The service has been operating normally since the la...read more |
| 2025-02-28 16:00 | Degraded performance with Usage Analytics report data in Europe. | none | 0 second | Feb 28, 11:00 ESTResolved - After careful monitoring of the situation, we can confirm that the situation is now f...read more |
| 2025-01-20 16:55 | [EU] Content Refresh Delays | none | 0 second | Jan 20, 11:55 ESTResolved - The content backlog has been processed, resolving this incident. Our team is still an...read more |
| 2024-11-22 18:39 | [All Regions] Indexing Pipeline Extension issues | none | 0 second | Nov 22, 13:39 ESTResolved - A fix has been deployed and has resolved this issue. Thank you for your patience.Nov ...read more |
| 2024-10-28 13:00 | Maintenance on Model building Pipeline | none | 0 second | Oct 28, 09:00 EDTCompleted - The scheduled maintenance has been completed.Oct 28, 07:00 EDTIn progress - Schedule...read more |
| 2024-10-18 15:34 | Delayed data processing affecting Experimentation Hub and Experience Hub | none | 0 second | Oct 18, 11:34 EDTResolved - This incident is now resolved, we have caught up on processing all queued data and ar...read more |
| 2024-10-18 14:29 | [All Regions] Atomic, Headless and React Issues | none | 0 second | Oct 18, 10:29 EDTResolved - A fix has been deployed and this incident has been resolved.Oct 18, 09:11 EDTIdentifi...read more |
| 2024-09-18 19:10 | [All Regions] Generative Answering Issues | none | 0 second | Sep 18, 15:10 EDTResolved - This incident has been resolved and the service has been operating normally since the...read more |
| 2024-09-11 16:29 | [All Regions] Delayed Security Provider Refreshes | none | 0 second | Sep 11, 12:29 EDTResolved - The upgrade is complete and security provider refreshes are now being processed norma...read more |
| 2024-08-27 19:18 | [All Regions] Delayed source refresh, rescan and rebuild on new operations | none | 0 second | Aug 27, 15:18 EDTResolved - The database upgrade is complete and source operations have resumed normally.Aug 27, ...read more |
| 2024-08-06 20:30 | [All Regions] Short Lived Authentication Service Issues | none | 0 second | Aug 6, 16:30 EDTResolved - Between 15:53 and 15:58 today (EDT), we recorded elevated error rates impacting the A...read more |
| 2024-07-22 21:14 | [All Regions] Issues with listed Machine Learning Models | none | 0 second | Jul 22, 17:14 EDTResolved - All affected models have been rebuilt. This incident has been resolved.Jul 22, 16:00 ...read more |
| 2024-06-26 13:06 | Usage Analytics event ingestion issues | none | 0 second | Jun 26, 09:06 EDTResolved - This incident has been resolved.Jun 25, 23:50 EDTMonitoring - The issue has been reso...read more |
| 2024-06-21 18:43 | [All Regions] Generative Answering Issues | none | 0 second | Jun 21, 14:43 EDTResolved - All production model rebuilds have now been completed. The incident has been resolved...read more |
| 2024-06-07 08:06 | [All regions] Commerce Advanced dashboard data visibility | none | 0 second | Jun 7, 04:06 EDTResolved - This incident has been resolved.Jun 6, 04:49 EDTIdentified - Commerce advanced dashb...read more |
| 2024-04-24 23:30 | Analytics Write API - Europe West Region (Ireland) | none | 0 second | Apr 24, 19:30 EDTResolved - In relation to an incident at AWS, Coveo analytics event ingestion services were degr...read more |
| 2024-03-22 08:15 | [EU] ML Query Issues | minor | 1 hr, 44 mins | This incident has been resolved. The service has been fully operational since the last update.This incident has been resolved. The service has been fully operational since the last update. |
| 2024-03-13 07:58 | [US] Catalog Source Refresh Delays | minor | 4 hrs, 29 mins | This incident has been resolved. The service has remained fully operational since the last update.This incident has been resolved. The service has remained fully operational since the last update. |
| 2024-03-05 10:30 | Login with Google Issues | minor | 0 second | Between 10:30 and 12:00 (EDT) we observed a degradation of the Login with Google functionality. During this time,...read more |
| 2024-02-26 11:14 | [All Regions] Content Browser Issues | minor | 3 hrs, 12 mins | This incident has been resolved and no further issues have been reported since this incident was first reported.This incident has been resolved and no further issues have been reported since this incident was first reported. |
| 2023-12-30 20:53 | [EU] Coveo ML - Models Generator Issues | minor | 0 second | This incident has been resolved. All models have been rebuilt and the backlog is processed. Thank you for your pa...read more |
| 2023-12-07 14:57 | Login with Google Issues | major | 1 hr, 1 min | This incident has been resolved.This incident has been resolved. |
| 2023-11-24 12:26 | [Canada] Analytics Processing Delays | minor | 3 hrs, 6 mins | This incident has been resolved. The service has been fully operational since the last update.This incident has been resolved. The service has been fully operational since the last update. |
| 2023-11-17 17:35 | [All Regions] Login with Salesforce Issues | minor | 8 mins | This incident has been resolved. Please report any issues through our <a href="https://connect.coveo.com/s/">Hel...read more |
| 2023-11-09 15:55 | [EU] Analytics Read Issues | critical | 8 hrs, 31 mins | This incident has been resolved. The service has been fully operational since the last update.This incident has been resolved. The service has been fully operational since the last update. |
| 2023-10-30 16:08 | Cloud provider outage for app.qubit.com | none | 1 hr, 9 mins | This incident has been resolved.This incident has been resolved. |
| 2023-10-02 17:33 | [All Regions] SearchAPI issues | minor | 38 mins | The service is still fully operational since the last update. Please report any issues through our <a href="http...read more |
| 2023-09-11 18:57 | Qubit Platform is experiencing significant issues | major | 15 hrs, 5 mins | This incident has been resolved.This incident has been resolved. |
| 2023-08-24 07:01 | [Scheduled] [All regions] Planned Maintenance - Crawling Services | maintenance | 3 hrs, 29 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-07-18 13:27 | [All Regions] Short lived Admin Console issue | none | 1 hr, 26 mins | This incident has been resolved.This incident has been resolved. |
| 2023-07-17 06:30 | Login issue with Advanced Reports | minor | 10 hrs, 56 mins | The system has processed all customer accounts and the access issue has been resolved.The system has processed all customer accounts and the access issue has been resolved. |
| 2023-07-13 11:14 | [US] Slack and ServiceNow Source configuration issues | minor | 42 mins | This incident has been resolved and the service has been fully operational since the last update.This incident has been resolved and the service has been fully operational since the last update. |
| 2023-06-16 06:35 | Realtime data failing to load in the Coveo Merchandising Hub UI | minor | 2 hrs, 30 mins | The incident is resolved, all realtime stats are now loading correctly in the Merchandising Hub. No data was lost...read more |
| 2023-06-13 15:13 | [US] Analytics Data Processing and Document Processing Issues | minor | 3 hrs, 16 mins | This incident has been resolved.This incident has been resolved. |
| 2023-05-25 07:50 | [US] Analytics Data Processing Issue | major | 8 hrs, 36 mins | This incident has been resolved.This incident has been resolved. |
| 2023-05-09 13:22 | [All Regions] Minor Administration Console Issue | none | 53 mins | This incident has been resolved.This incident has been resolved. |
| 2023-04-27 08:24 | Analytics Data Processing Delays | none | 0 second | We've identified and resolved issue which caused a processing delay in Analytics Data between 6:00 PM (April 26th...read more |
| 2023-04-12 14:45 | Machine Learning Model building issue | major | 43 hrs, 42 mins | The backlog has been fully processed and this is incident is resolved. Thank you for your patience.The backlog has been fully processed and this is incident is resolved. Thank you for your patience. |
| 2023-04-11 21:02 | [All Regions] Service Provider (SP) initiated SSO issue | none | 0 second | We've identified and fixed an issue preventing a subset of customers from logging in to the Coveo Cloud through S...read more |
| 2023-03-03 07:00 | [Scheduled] [All Regions] Unplanned Maintenance - Machine Learning Models & Crawling Services | maintenance | 1 hr | The maintenance is complete. All services are operational.The maintenance is complete. All services are operational. |
| 2023-03-02 16:00 | [Scheduled] [EU & AU Regions] Unplanned Maintenance - Machine Learning Models | maintenance | 42 mins | The maintenance is complete. All services are operational.The maintenance is complete. All services are operational. |