Current Status: databox is UP
We checked the official databox status page for updates 2 mins, 16 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-10-25 03:35 | Salesforce data source connections are currently disabled in Databox | minor | 0 second | Our Security team, together with an external cybersecurity service provider, has concluded an investigation conne...read more |
| 2025-10-10 04:00 | [Scheduled] Scheduled Maintenance - release of Forecasting modeling | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-08 06:00 | [Scheduled] Maintenance - Updating Goals feature | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-07 09:09 | Issues with accessing Databox app | major | 1 hr, 23 mins | Issue has been resolved. The app can now be accessed normally. Thank you for your patience and understanding on ...read more |
| 2025-10-02 09:59 | Issues with Xero integration | minor | 90 hrs, 49 mins | After monitoring the Xero integrations for a while, we can confirm that the issue is resolved. The Xero data sou...read more |
| 2025-09-10 07:57 | Releasing the new feature Advanced Filtering - potential issues with using the app | minor | 3 hrs, 15 mins | The release and migration are now complete. All related issues have been resolved and should no longer occur. If...read more |
| 2025-08-29 15:01 | Issues with creating datasets | major | 2 hrs, 1 min | The issue has been resolved. The datasets feature now works as expected. Thank you for your patience and unders...read more |
| 2025-07-24 02:00 | [Scheduled] Scheduled transition from Klaviyo API keys to OAuth authentication | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-06-30 04:01 | Shopify integration connection issue – unable to connect to Databox | maintenance | 0 second | Issue has been resolved. Shopify accounts can now be normally connected in Databox.Issue has been resolved. Shopify accounts can now be normally connected in Databox. |
| 2025-06-25 15:55 | Databox analytics app inaccessible | critical | 16 mins | App is operational and accessible. We are taking steps to prevent similar occurrences in the future. Thank you f...read more |
| 2025-06-24 16:31 | Google Sheets connection process ends with error Setup Incomplete | minor | 23 mins | Issue resolved. For the Google Sheets data sources in ‘Setup Incomplete’ status: simply click on ‘Complete setup...read more |
| 2025-06-12 05:10 | Google Search Console API Delay | minor | 29 hrs, 5 mins | Google has resolved the issue, and data is once again accessible via the API. Please note that the incident affec...read more |
| 2025-06-03 18:09 | Shopify integration connection issues | maintenance | 7 hrs, 36 mins | Issue has been resolved. Shopify accounts can now be normally connected in Databox.Issue has been resolved. Shopify accounts can now be normally connected in Databox. |
| 2025-06-03 02:00 | [Scheduled] Scheduled maintenance with the possibility of Databox services being temporarily unavail... | maintenance | 27 hrs, 34 mins | Scheduled maintenance has been successfully completed ahead of schedule. All systems are now fully operational.Scheduled maintenance has been successfully completed ahead of schedule. All systems are now fully operational. |
| 2025-05-09 05:00 | [Scheduled] Datasets feature temporarily unavailable | maintenance | 20 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-05-08 14:14 | Issues with on-demand syncs in Databox | none | 0 second | We were experiencing issues with on-demand syncs today, May 8th, between 12.20PM and 1.40PM EDT (6.20PM and 7.40P...read more |
| 2025-04-13 01:00 | [Scheduled] Scheduled maintenance | maintenance | 0 second | Scheduled maintenance is currently in progress. We will provide updates as necessary.Scheduled maintenance is currently in progress. We will provide updates as necessary. |
| 2025-04-03 11:30 | Issues with creating calculated metrics | minor | 15 hrs, 49 mins | The issue has been resolved. The calculated metrics feature now works as expected. Thank you for your patience ...read more |
| 2025-03-26 15:25 | Frequent 'Temporary Api Limit' error messages on the Google Analytics 4 metrics | none | 11 hrs, 50 mins | The behaviour has fully subsided.The behaviour has fully subsided. |
| 2025-03-22 09:11 | [Scheduled] Releasing updated Goals feature | maintenance | 2 hrs, 49 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-19 04:20 | Issues with metric preparation and connecting data sources | none | 0 second | We experienced issues with one of our databases today, March 19, between 2.50 AM EDT and 3.15 AM EDT (7.50 AM CET...read more |
| 2025-03-15 06:22 | Issues with connecting data sources | none | 0 second | We were experienceing issues with connecting data sources (due to issues with Connect API and HAProxy) in the per...read more |
| 2025-03-05 14:04 | Issues with on-demand syncs | none | 0 second | We were experiencing issues with data loading today between 7:05 - 7:34 PM CET (1:05 - 1:34 PM EDT), where all on...read more |
| 2025-02-27 07:48 | Temporary issues with the services | minor | 27 mins | The issue has been resolved. Thank you for your patience and understanding on the matter. If you have any quest...read more |
| 2025-02-18 08:08 | App inaccessible - Resolved | none | 0 second | Earlier today the Databox app was inaccessible for 8 minutes, between 7.08 AM EDT - 7.16 AM EDT (1.08 PM CET - 1....read more |
| 2025-02-06 13:07 | Facebook API is currently experiencing issues with missing conversion actions. Metrics relating to t... | none | 14 hrs, 27 mins | The issue has been resolved. Conversion actions data is available now on all Databoards. Thank you for your pat...read more |
| 2025-02-05 01:00 | [Scheduled] Scheduled Maintenance with the possibility of Databox Services being temporarily unavail... | maintenance | 52 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-01-27 09:15 | [Scheduled] Updating certain Shopify metrics | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-01-16 02:50 | Data disappearing from individual blocks on Databoards | minor | 8 hrs, 24 mins | The issue has been resolved. Data is available on all blocks on Databoards. If it should still be missing on any ...read more |
| 2025-01-03 03:06 | Warehouse issues | none | 0 second | We were experiencing issues with write operations in one of our data warehouses between 7.00 PM on January 2 and ...read more |
| 2024-12-17 06:20 | [Scheduled] Maintenance work with potential issues on the home screen | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-12-04 10:50 | Degraded performance on platform | minor | 38 mins | Issues have been resolved. Metrics in app are now fully responsive again. If you should still experience any irr...read more |
| 2024-12-01 01:00 | [Scheduled] Scheduled maintenance with the possibility of temporary delays with data syncing | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-11-26 03:00 | [Scheduled] Scheduled Maintenance with the possibility of Databox Services being temporarily unavail... | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-11-22 03:21 | Issues with metrics setup and with using metric builder | none | 0 second | We experienced an issue with metric preparation processes today, November 22, between 4:50 AM - 7:25 AM CET (10.3...read more |
| 2024-11-21 06:29 | Syncing on pause for Microsoft Ads metrics as the integration is being updated | none | 6 hrs, 39 mins | Microsoft Ads metrics are now syncing as expected again.Microsoft Ads metrics are now syncing as expected again. |
| 2024-10-24 02:31 | [Scheduled] Scheduled Maintenance of the Reports feature | maintenance | 29 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-10-09 01:00 | [Scheduled] Scheduled Maintenance with the possibility of Databox Services being temporarily unavail... | maintenance | 51 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-09-26 01:00 | [Scheduled] Scheduled Maintenance with the possibility of Databox Services being temporarily unavail... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-31 23:00 | [Scheduled] Separation of Connections and Data Sources | maintenance | 0 second | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-20 05:37 | Data discrepancies and data duplicates for various data sources | minor | 23 hrs, 59 mins | All issues have been resolved. If you have any questions, please reach out to our Support services via chat or ...read more |
| 2024-08-13 02:00 | [Scheduled] Updating the Databox Web Application | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-07 09:09 | Issues with connecting and reconnecting Data Sources | minor | 41 hrs, 56 mins | The connectivity issues have been resolved. In case you are still experiencing any issues, please reach out to o...read more |
| 2024-08-07 02:00 | [Scheduled] Updating the Account management application | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-06 05:44 | [Scheduled] Separation of Connections and Data Sources | maintenance | 1 hr, 16 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-01 04:03 | Delays with data syncing and with the process of connecting Data Sources | minor | 10 mins | Issue has been resolved.Issue has been resolved. |
| 2024-07-02 02:00 | [Scheduled] Maintenance activities for the LinkedIn Ads integration | maintenance | 2 hrs, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-06-26 01:00 | [Scheduled] Scheduled Maintenance with the possibility of WebApp being temporarily unavailable - Pha... | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-06-24 05:46 | Google Business Profile Data Sources cannot be connected in Databox | minor | 6 hrs, 10 mins | The issue is resolved. Connecting Google Business Profile Data Sources works as expected again. In case you are ...read more |
| 2024-06-24 01:00 | [Scheduled] Scheduled Maintenance with the possibility of WebApp being temporarily unavailable - Pha... | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |