Dixa Status

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Current Status: Dixa is UP

We checked the official Dixa status page for updates 2 mins, 14 seconds ago.

Past Dixa Incidents

Source: Official Dixa status page
Start Time (UTC)Incident Deep LinkImpactDurationDescription
2025-08-26 16:30 Mim Data Source Sync Failures
minor
40 hrs, 22 mins

The incident has been fully resolved, and all services are operating normally. We sincerely apologize for the dis...

2025-08-26 14:20 DNS Configuration Issue Impacting API Connectivity
critical
0 second

DNS records for dev.dixa.io were inadvertently removed. This resulted in DNS resolution failures when attempting ...

2025-08-26 10:58 TrustPilot Queue Service Outage
critical
54 mins

This incident has been resolved.This incident has been resolved.

2025-08-11 17:22 AI Voice transcript not working
minor
0 second

We are experiencing some difficulties with creating Voice transcripts. This only affects the creation of AI-gene...

2025-08-05 06:00 [Scheduled] Scheduled maintenance
maintenance
30 mins

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2025-07-31 08:30 [Scheduled] Scheduled maintenance
maintenance
1 hr

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2025-07-28 21:00 [Scheduled] Scheduled maintenance - Analytics
maintenance
3 hrs

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2025-07-09 22:00 [Scheduled] Scheduled maintenance
maintenance
2 hrs

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2025-07-09 06:30 [Scheduled] Scheduled maintenance
maintenance
2 hrs

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2025-07-08 10:41 Some articles not loading on Dixa Knowledge
minor
41 mins

The issue has been resolved.The issue has been resolved.

2025-07-01 11:01 Loading conversations not working
major
14 mins

This incident has been resolved.This incident has been resolved.

2025-06-26 21:00 [Scheduled] Scheduled maintenance - Analytics
maintenance
3 hrs

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2025-06-26 06:30 [Scheduled] Scheduled maintenance
maintenance
1 hr

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2025-06-20 07:00 [Scheduled] Scheduled maintenance
maintenance
2 hrs

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2025-06-12 14:29 Degraded performance - Search
minor
28 hrs, 1 min

All known issues to this incident have been resolved. We thank you for your patience and cooperation. Post mort...

2025-06-10 06:00 [Scheduled] Scheduled maintenance
maintenance
1 hr

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2025-06-03 07:00 [Scheduled] Scheduled maintenance
maintenance
2 hrs

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2025-05-31 15:28 Intermittent errors for specific search queries
minor
3 hrs, 45 mins

All known issues to this incident have been resolved. We thank you for your patience and cooperation.All known issues to this incident have been resolved. We thank you for your patience and cooperation.

2025-05-27 16:09 Feature Flag Service Degraded – Default Access Behaviour in Effect
minor
4 hrs

All known issues to this incident have been resolved. We thank you for your patience and cooperation.All known issues to this incident have been resolved. We thank you for your patience and cooperation.

2025-05-26 07:00 [Scheduled] Scheduled maintenance
maintenance
0 second

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2025-05-24 09:10 [Scheduled] Scheduled maintenance (Search funcionality)
maintenance
5 mins

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2025-05-23 19:33 Degraded performance
minor
172 hrs, 5 mins

All known issues to this incident have been resolved. We thank you for your patience and cooperation. Filtering b...

2025-05-22 06:00 [Scheduled] Scheduled maintenance
maintenance
1 hr

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2025-05-21 14:28 [Scheduled] Scheduled maintenance
maintenance
0 second

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2025-05-21 14:27 [Scheduled] Scheduled maintenance
maintenance
0 second

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2025-05-05 06:30 [Scheduled] Scheduled maintenance
maintenance
1 hr, 30 mins

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2025-05-01 22:00 [Scheduled] Scheduled maintenance - Dixa Analytics & Realtime dashboards
maintenance
2 hrs

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2025-04-25 09:18 Issues searching for contacts throughout the Dixa Agent Interface
minor
1 hr, 33 mins

All known issues related to this incident have been resolved. We thank you for your patience and cooperation. A...

2025-04-02 22:42 Degraded performance
none
1 hr, 55 mins

All reported issues have been investigated and resolved. We thank you for your patience and cooperation.All reported issues have been investigated and resolved. We thank you for your patience and cooperation.

2025-04-01 12:42 Degraded performance - Real Time Dashboard
minor
9 hrs, 35 mins

All known issues to this incident have been resolved. We thank you for your patience and cooperation.All known issues to this incident have been resolved. We thank you for your patience and cooperation.

2025-03-31 18:00 Intermittent Outages on Phone Calls
none
0 second

We received notifications from a third-party provider that phone calls can have issues. Some customers may have d...

2025-03-13 14:24 Degraded performance - Co-pilot
minor
1 hr, 9 mins

All known issues to this incident have been resolved. We thank you for your patience and cooperation. Post mort...

2025-03-06 21:00 [Scheduled] Scheduled maintenance - Dixa Analytics & Realtime dashboards
maintenance
2 hrs

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2025-03-04 16:42 Degraded performance - AI features
minor
1 hr, 19 mins

All known issues related to this incident have been resolved. We thank you for your patience and cooperation. P...

2025-02-26 13:18 Dashboard landing page inconsistencies
minor
2 hrs, 24 mins

This incident has been resolved.This incident has been resolved.

2025-01-08 13:28 Telephony - Spain - Some numbers are not reachable
minor
20 hrs, 25 mins

All known issues to this incident have been resolved. We thank you for your patience and cooperation.All known issues to this incident have been resolved. We thank you for your patience and cooperation.

2024-12-19 22:00 [Scheduled] Scheduled maintenance on Analytics
maintenance
2 hrs

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2024-12-12 16:23 Degraded performance - telephony
minor
2 hrs, 23 mins

All known issues to this incident have been resolved. We thank you for your patience and cooperation.All known issues to this incident have been resolved. We thank you for your patience and cooperation.

2024-12-10 07:32 Delays on dashboard and in analytics
minor
27 mins

All known issues to this incident have been resolved. We thank you for your patience and cooperation.All known issues to this incident have been resolved. We thank you for your patience and cooperation.

2024-11-23 21:00 [Scheduled] Scheduled Maintenance - Analytics
maintenance
3 hrs

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2024-11-20 07:00 [Scheduled] Scheduled maintenance - Partner Integrations
maintenance
1 hr

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2024-11-11 11:34 Conversations and Search: Degraded performance
minor
1 hr, 40 mins

The issue affecting the conversation overview and search functionalities has been fully resolved. All services ar...

2024-11-05 07:59 Degraded performance: Analytics and Dashboard
minor
5 hrs, 59 mins

This incident has been resolved. We thank you for your patience and cooperation.This incident has been resolved. We thank you for your patience and cooperation.

2024-11-04 08:38 Degraded performance - Contact Form Issue
minor
1 hr, 31 mins

All known issues related to this incident have been resolved. We thank you for your patience and cooperation. Ho...

2024-11-01 11:00 Real time Dashboard and Conversation overview
minor
17 mins

All known issues to this incident have been resolved. We thank you for your patience and cooperation. Post mort...

2024-10-31 13:55 Potential Call Receiving Issues for Norwegian Numbers
minor
1 hr, 40 mins

The issue of receiving some calls to Norwegian numbers has been resolved. All services are now functioning as exp...

2024-10-09 06:00 [Scheduled] Scheduled maintenance
maintenance
2 hrs

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2024-10-03 20:00 [Scheduled] Phone service from Third party provider
maintenance
30 mins

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2024-10-01 14:12 Delays in the Dashboard, Analytics, and Offers for some queues
minor
30 hrs, 8 mins

This incident has been resolved.This incident has been resolved.

2024-09-29 22:00 [Scheduled] Maintenance - Automation services
maintenance
1 hr

The scheduled maintenance has been completed.The scheduled maintenance has been completed.