Current Status: Dixa is UP
We checked the official Dixa status page for updates 1 min, 50 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-10-20 18:55 | Degraded performance - telephony services | minor | 6 hrs, 1 min | The issue is now fully resolved.The issue is now fully resolved. |
| 2025-10-20 09:16 | Multiple services disruptions | major | 6 hrs, 3 mins | All known issues reported as part of this incident have been fully resolved. We have been monitoring the system a...read more |
| 2025-10-20 07:00 | [Scheduled] Scheduled maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-14 12:14 | Degraded performance | none | 0 second | We have received reports of instability in the platform. We are investigating the issue. Updates will followWe have received reports of instability in the platform. We are investigating the issue. Updates will follow |
| 2025-10-14 10:24 | Degraded performance - Translations not working | major | 4 hrs, 17 mins | All known issues to this incident have been resolved. We thank you for your patience and cooperation. Post mort...read more |
| 2025-10-01 22:00 | [Scheduled] Scheduled maintenance: Analytics | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-25 06:30 | [Scheduled] Scheduled Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-23 09:00 | [Scheduled] Scheduled maintenance | maintenance | 0 second | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-22 07:00 | [Scheduled] Scheduled maintenance | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-19 07:00 | [Scheduled] Scheduled maintenance | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-09 15:45 | Degraded performance for Analytics and Real-time Dashboard | minor | 2 hrs, 4 mins | All known issues to this incident have been resolved. We thank you for your patience and cooperation. Post mort...read more |
| 2025-08-26 16:30 | Mim Data Source Sync Failures | minor | 40 hrs, 22 mins | The incident has been fully resolved, and all services are operating normally. We sincerely apologize for the dis...read more |
| 2025-08-26 14:20 | DNS Configuration Issue Impacting API Connectivity | critical | 0 second | DNS records for dev.dixa.io were inadvertently removed. This resulted in DNS resolution failures when attempting ...read more |
| 2025-08-26 10:58 | TrustPilot Queue Service Outage | critical | 54 mins | This incident has been resolved.This incident has been resolved. |
| 2025-08-11 17:22 | AI Voice transcript not working | minor | 0 second | We are experiencing some difficulties with creating Voice transcripts. This only affects the creation of AI-gene...read more |
| 2025-08-05 06:00 | [Scheduled] Scheduled maintenance | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-31 08:30 | [Scheduled] Scheduled maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-28 21:00 | [Scheduled] Scheduled maintenance - Analytics | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-09 22:00 | [Scheduled] Scheduled maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-09 06:30 | [Scheduled] Scheduled maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-08 10:41 | Some articles not loading on Dixa Knowledge | minor | 41 mins | The issue has been resolved.The issue has been resolved. |
| 2025-07-01 11:01 | Loading conversations not working | major | 14 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-26 21:00 | [Scheduled] Scheduled maintenance - Analytics | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-06-26 06:30 | [Scheduled] Scheduled maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-06-20 07:00 | [Scheduled] Scheduled maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-06-12 14:29 | Degraded performance - Search | minor | 28 hrs, 1 min | All known issues to this incident have been resolved. We thank you for your patience and cooperation. Post mort...read more |
| 2025-06-10 06:00 | [Scheduled] Scheduled maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-06-03 07:00 | [Scheduled] Scheduled maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-05-31 15:28 | Intermittent errors for specific search queries | minor | 3 hrs, 45 mins | All known issues to this incident have been resolved. We thank you for your patience and cooperation.All known issues to this incident have been resolved. We thank you for your patience and cooperation. |
| 2025-05-27 16:09 | Feature Flag Service Degraded – Default Access Behaviour in Effect | minor | 4 hrs | All known issues to this incident have been resolved. We thank you for your patience and cooperation.All known issues to this incident have been resolved. We thank you for your patience and cooperation. |
| 2025-05-26 07:00 | [Scheduled] Scheduled maintenance | maintenance | 0 second | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-05-24 09:10 | [Scheduled] Scheduled maintenance (Search funcionality) | maintenance | 5 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-05-23 19:33 | Degraded performance | minor | 172 hrs, 5 mins | All known issues to this incident have been resolved. We thank you for your patience and cooperation. Filtering b...read more |
| 2025-05-22 06:00 | [Scheduled] Scheduled maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-05-21 14:28 | [Scheduled] Scheduled maintenance | maintenance | 0 second | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-05-21 14:27 | [Scheduled] Scheduled maintenance | maintenance | 0 second | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-05-05 06:30 | [Scheduled] Scheduled maintenance | maintenance | 1 hr, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-05-01 22:00 | [Scheduled] Scheduled maintenance - Dixa Analytics & Realtime dashboards | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-25 09:18 | Issues searching for contacts throughout the Dixa Agent Interface | minor | 1 hr, 33 mins | All known issues related to this incident have been resolved. We thank you for your patience and cooperation. A...read more |
| 2025-04-02 22:42 | Degraded performance | none | 1 hr, 55 mins | All reported issues have been investigated and resolved. We thank you for your patience and cooperation.All reported issues have been investigated and resolved. We thank you for your patience and cooperation. |
| 2025-04-01 12:42 | Degraded performance - Real Time Dashboard | minor | 9 hrs, 35 mins | All known issues to this incident have been resolved. We thank you for your patience and cooperation.All known issues to this incident have been resolved. We thank you for your patience and cooperation. |
| 2025-03-31 18:00 | Intermittent Outages on Phone Calls | none | 0 second | We received notifications from a third-party provider that phone calls can have issues. Some customers may have d...read more |
| 2025-03-13 14:24 | Degraded performance - Co-pilot | minor | 1 hr, 9 mins | All known issues to this incident have been resolved. We thank you for your patience and cooperation. Post mort...read more |
| 2025-03-06 21:00 | [Scheduled] Scheduled maintenance - Dixa Analytics & Realtime dashboards | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-04 16:42 | Degraded performance - AI features | minor | 1 hr, 19 mins | All known issues related to this incident have been resolved. We thank you for your patience and cooperation. P...read more |
| 2025-02-26 13:18 | Dashboard landing page inconsistencies | minor | 2 hrs, 24 mins | This incident has been resolved.This incident has been resolved. |
| 2025-01-08 13:28 | Telephony - Spain - Some numbers are not reachable | minor | 20 hrs, 25 mins | All known issues to this incident have been resolved. We thank you for your patience and cooperation.All known issues to this incident have been resolved. We thank you for your patience and cooperation. |
| 2024-12-19 22:00 | [Scheduled] Scheduled maintenance on Analytics | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-12-12 16:23 | Degraded performance - telephony | minor | 2 hrs, 23 mins | All known issues to this incident have been resolved. We thank you for your patience and cooperation.All known issues to this incident have been resolved. We thank you for your patience and cooperation. |
| 2024-12-10 07:32 | Delays on dashboard and in analytics | minor | 27 mins | All known issues to this incident have been resolved. We thank you for your patience and cooperation.All known issues to this incident have been resolved. We thank you for your patience and cooperation. |