Current Status: Dixa is UP
We checked the official Dixa status page for updates 1 min, 59 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-04-02 22:42 | Degraded performance | none | 1 hr, 55 mins | All reported issues have been investigated and resolved. We thank you for your patience and cooperation.All reported issues have been investigated and resolved. We thank you for your patience and cooperation. |
| 2025-04-01 12:42 | Degraded performance - Real Time Dashboard | minor | 9 hrs, 35 mins | All known issues to this incident have been resolved. We thank you for your patience and cooperation.All known issues to this incident have been resolved. We thank you for your patience and cooperation. |
| 2025-03-31 18:00 | Intermittent Outages on Phone Calls | none | 0 second | We received notifications from a third-party provider that phone calls can have issues. Some customers may have d...read more |
| 2025-03-13 14:24 | Degraded performance - Co-pilot | minor | 1 hr, 9 mins | All known issues to this incident have been resolved. We thank you for your patience and cooperation. Post mort...read more |
| 2025-03-06 21:00 | [Scheduled] Scheduled maintenance - Dixa Analytics & Realtime dashboards | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-04 16:42 | Degraded performance - AI features | minor | 1 hr, 19 mins | All known issues related to this incident have been resolved. We thank you for your patience and cooperation. P...read more |
| 2025-02-26 13:18 | Dashboard landing page inconsistencies | minor | 2 hrs, 24 mins | This incident has been resolved.This incident has been resolved. |
| 2025-01-09 08:53 | Telephony - Spain - Some numbers are not reachable | none | 0 second | Jan 9, 09:53 CETResolved - All known issues to this incident have been resolved. We thank you for your patience ...read more |
| 2024-12-19 23:00 | Scheduled maintenance on Analytics | none | 0 second | Dec 20, 00:00 CETCompleted - The scheduled maintenance has been completed.Dec 19, 22:00 CETIn progress - Schedule...read more |
| 2024-12-12 17:46 | Degraded performance - telephony | none | 0 second | Dec 12, 18:46 CETResolved - All known issues to this incident have been resolved. We thank you for your patience ...read more |
| 2024-12-10 06:59 | Delays on dashboard and in analytics | none | 0 second | Dec 10, 07:59 CETResolved - All known issues to this incident have been resolved. We thank you for your patience ...read more |
| 2024-11-23 23:00 | Scheduled Maintenance - Analytics | none | 0 second | Nov 24, 00:00 CETCompleted - The scheduled maintenance has been completed.Nov 23, 21:00 CETIn progress - Schedule...read more |
| 2024-11-20 07:00 | Scheduled maintenance - Partner Integrations | none | 0 second | Nov 20, 08:00 CETCompleted - The scheduled maintenance has been completed.Nov 20, 07:00 CETIn progress - Schedule...read more |
| 2024-11-11 12:14 | Conversations and Search: Degraded performance | none | 0 second | Nov 11, 13:14 CETResolved - The issue affecting the conversation overview and search functionalities has been ful...read more |
| 2024-11-05 12:58 | Degraded performance: Analytics and Dashboard | none | 0 second | Nov 5, 13:58 CETResolved - This incident has been resolved. We thank you for your patience and cooperation.Nov ...read more |
| 2024-11-04 09:09 | Degraded performance - Contact Form Issue | none | 0 second | Nov 4, 10:09 CETResolved - All known issues related to this incident have been resolved. We thank you for your p...read more |
| 2024-11-01 10:17 | Real time Dashboard and Conversation overview | none | 0 second | Nov 1, 11:17 CETResolved - All known issues to this incident have been resolved. We thank you for your patience ...read more |
| 2024-10-31 14:35 | Potential Call Receiving Issues for Norwegian Numbers | none | 0 second | Oct 31, 15:35 CETResolved - The issue of receiving some calls to Norwegian numbers has been resolved. All service...read more |
| 2024-10-09 06:00 | Scheduled maintenance | none | 0 second | Oct 9, 08:00 CESTCompleted - The scheduled maintenance has been completed.Oct 9, 06:00 CESTIn progress - Schedu...read more |
| 2024-10-03 18:30 | Phone service from Third party provider | none | 0 second | Oct 3, 20:30 CESTCompleted - The scheduled maintenance has been completed.Oct 3, 20:00 CESTIn progress - Schedu...read more |
| 2024-10-02 18:20 | Delays in the Dashboard, Analytics, and Offers for some queues | none | 0 second | Oct 2, 20:20 CESTResolved - This incident has been resolved.Oct 2, 10:25 CESTUpdate - We’re pleased to report t...read more |
| 2024-09-29 21:00 | Maintenance - Automation services | none | 0 second | Sep 29, 23:00 CESTCompleted - The scheduled maintenance has been completed.Sep 29, 22:00 CESTIn progress - Schedu...read more |
| 2024-09-26 10:33 | Degraded performance | none | 0 second | Sep 26, 12:33 CESTResolved - All known issues to this incident have been resolved. We thank you for your patience...read more |
| 2024-09-21 10:46 | Degraded performance - telephony | none | 0 second | Sep 21, 12:46 CESTResolved - We haven't seen new reports of telephony problems related to our upstream provider a...read more |
| 2024-09-20 12:39 | Degraded performance on telephony | none | 0 second | Sep 20, 14:39 CESTResolved - Problems with telephony have been resolved.Additionally, we've identified a measure ...read more |
| 2024-09-19 12:28 | Degraded performance | major | 1 hr, 9 mins | No more issues have been reported and the incident have been resolved. We thank you for your patience and coopera...read more |
| 2024-09-12 22:00 | [Scheduled] Scheduled maintenance - Automations affected only (1h delayed) | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-09-05 21:00 | [Scheduled] Scheduled Maintenance - Analytics | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-07-29 08:15 | Degraded performance - one way audio in the AU region | minor | 1 hr, 25 mins | All known issues to this incident have been resolved. We thank you for your patience and cooperation.All known issues to this incident have been resolved. We thank you for your patience and cooperation. |
| 2024-07-28 17:43 | Degraded performance - Analytics | minor | 14 hrs, 25 mins | We are happy to inform, that our teams have deployed a fix for the issue. We will continue to monitor the results...read more |
| 2024-06-14 15:55 | Some inbound text messages to Danish numbers don't reach Dixa | minor | 147 hrs | We received the update from our provider that the issue was resolved. We are sorry for any inconvenience this ha...read more |
| 2024-06-06 21:00 | [Scheduled] Scheduled Maintenance - Analytics | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-06-05 21:00 | [Scheduled] Scheduled Maintenance - Analytics & Search | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-06-05 02:00 | [Scheduled] Scheduled Maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-06-03 02:00 | [Scheduled] Scheduled maintenance June 3rd | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-05-15 07:09 | Degraded performance | minor | 58 mins | This incident has been resolved.This incident has been resolved. |
| 2024-05-15 07:02 | Degraded performance | none | 0 second | We have received reports of instability in the platform. We are investigating the issue. Updates will followWe have received reports of instability in the platform. We are investigating the issue. Updates will follow |
| 2024-04-22 17:10 | Voice - Some inbound/outbound calls affected | major | 3 hrs, 20 mins | All known issues to this incident have been resolved. We thank you for your patience and cooperation. Post-mort...read more |
| 2024-04-22 08:03 | Agents disconnected and Offers not reaching the agent interface | major | 0 second | Agents were briefly disconnected due to an unscheduled required update of a backend database. This prevented real...read more |
| 2024-04-18 21:00 | [Scheduled] Analytics maintenance | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-04-17 21:00 | [Scheduled] Analytics maintenance | maintenance | 2 hrs, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-04-17 12:45 | elev.io knowledge base is unresponsive | major | 13 mins | This incident has been resolved.This incident has been resolved. |
| 2024-04-16 19:08 | Knowledge base (elev.io) unresponsive | minor | 2 hrs, 38 mins | This incident has been resolved.This incident has been resolved. |
| 2024-04-12 21:30 | [Scheduled] Scheduled Maintenance - Analytics | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-03-20 03:00 | [Scheduled] Schedule maintenance | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-03-19 03:00 | [Scheduled] Scheduled maintenance | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-03-06 05:00 | [Scheduled] Scheduled maintenance | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-03-05 15:06 | Degraded performance | critical | 17 mins | All known issues to this incident have been resolved. We thank you for your patience and cooperation. Post-mort...read more |
| 2024-02-28 21:00 | [Scheduled] Analytics maintenance | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-02-13 09:34 | Some emails ending up in junk folder | none | 0 second | This incident has been resolved.This incident has been resolved. |