Current Status: Dixa is UP
We checked the official Dixa status page for updates 2 mins, 14 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-08-26 16:30 | Mim Data Source Sync Failures | minor | 40 hrs, 22 mins | The incident has been fully resolved, and all services are operating normally. We sincerely apologize for the dis...read more |
| 2025-08-26 14:20 | DNS Configuration Issue Impacting API Connectivity | critical | 0 second | DNS records for dev.dixa.io were inadvertently removed. This resulted in DNS resolution failures when attempting ...read more |
| 2025-08-26 10:58 | TrustPilot Queue Service Outage | critical | 54 mins | This incident has been resolved.This incident has been resolved. |
| 2025-08-11 17:22 | AI Voice transcript not working | minor | 0 second | We are experiencing some difficulties with creating Voice transcripts. This only affects the creation of AI-gene...read more |
| 2025-08-05 06:00 | [Scheduled] Scheduled maintenance | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-31 08:30 | [Scheduled] Scheduled maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-28 21:00 | [Scheduled] Scheduled maintenance - Analytics | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-09 22:00 | [Scheduled] Scheduled maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-09 06:30 | [Scheduled] Scheduled maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-08 10:41 | Some articles not loading on Dixa Knowledge | minor | 41 mins | The issue has been resolved.The issue has been resolved. |
| 2025-07-01 11:01 | Loading conversations not working | major | 14 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-26 21:00 | [Scheduled] Scheduled maintenance - Analytics | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-06-26 06:30 | [Scheduled] Scheduled maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-06-20 07:00 | [Scheduled] Scheduled maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-06-12 14:29 | Degraded performance - Search | minor | 28 hrs, 1 min | All known issues to this incident have been resolved. We thank you for your patience and cooperation. Post mort...read more |
| 2025-06-10 06:00 | [Scheduled] Scheduled maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-06-03 07:00 | [Scheduled] Scheduled maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-05-31 15:28 | Intermittent errors for specific search queries | minor | 3 hrs, 45 mins | All known issues to this incident have been resolved. We thank you for your patience and cooperation.All known issues to this incident have been resolved. We thank you for your patience and cooperation. |
| 2025-05-27 16:09 | Feature Flag Service Degraded – Default Access Behaviour in Effect | minor | 4 hrs | All known issues to this incident have been resolved. We thank you for your patience and cooperation.All known issues to this incident have been resolved. We thank you for your patience and cooperation. |
| 2025-05-26 07:00 | [Scheduled] Scheduled maintenance | maintenance | 0 second | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-05-24 09:10 | [Scheduled] Scheduled maintenance (Search funcionality) | maintenance | 5 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-05-23 19:33 | Degraded performance | minor | 172 hrs, 5 mins | All known issues to this incident have been resolved. We thank you for your patience and cooperation. Filtering b...read more |
| 2025-05-22 06:00 | [Scheduled] Scheduled maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-05-21 14:28 | [Scheduled] Scheduled maintenance | maintenance | 0 second | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-05-21 14:27 | [Scheduled] Scheduled maintenance | maintenance | 0 second | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-05-05 06:30 | [Scheduled] Scheduled maintenance | maintenance | 1 hr, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-05-01 22:00 | [Scheduled] Scheduled maintenance - Dixa Analytics & Realtime dashboards | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-25 09:18 | Issues searching for contacts throughout the Dixa Agent Interface | minor | 1 hr, 33 mins | All known issues related to this incident have been resolved. We thank you for your patience and cooperation. A...read more |
| 2025-04-02 22:42 | Degraded performance | none | 1 hr, 55 mins | All reported issues have been investigated and resolved. We thank you for your patience and cooperation.All reported issues have been investigated and resolved. We thank you for your patience and cooperation. |
| 2025-04-01 12:42 | Degraded performance - Real Time Dashboard | minor | 9 hrs, 35 mins | All known issues to this incident have been resolved. We thank you for your patience and cooperation.All known issues to this incident have been resolved. We thank you for your patience and cooperation. |
| 2025-03-31 18:00 | Intermittent Outages on Phone Calls | none | 0 second | We received notifications from a third-party provider that phone calls can have issues. Some customers may have d...read more |
| 2025-03-13 14:24 | Degraded performance - Co-pilot | minor | 1 hr, 9 mins | All known issues to this incident have been resolved. We thank you for your patience and cooperation. Post mort...read more |
| 2025-03-06 21:00 | [Scheduled] Scheduled maintenance - Dixa Analytics & Realtime dashboards | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-04 16:42 | Degraded performance - AI features | minor | 1 hr, 19 mins | All known issues related to this incident have been resolved. We thank you for your patience and cooperation. P...read more |
| 2025-02-26 13:18 | Dashboard landing page inconsistencies | minor | 2 hrs, 24 mins | This incident has been resolved.This incident has been resolved. |
| 2025-01-08 13:28 | Telephony - Spain - Some numbers are not reachable | minor | 20 hrs, 25 mins | All known issues to this incident have been resolved. We thank you for your patience and cooperation.All known issues to this incident have been resolved. We thank you for your patience and cooperation. |
| 2024-12-19 22:00 | [Scheduled] Scheduled maintenance on Analytics | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-12-12 16:23 | Degraded performance - telephony | minor | 2 hrs, 23 mins | All known issues to this incident have been resolved. We thank you for your patience and cooperation.All known issues to this incident have been resolved. We thank you for your patience and cooperation. |
| 2024-12-10 07:32 | Delays on dashboard and in analytics | minor | 27 mins | All known issues to this incident have been resolved. We thank you for your patience and cooperation.All known issues to this incident have been resolved. We thank you for your patience and cooperation. |
| 2024-11-23 21:00 | [Scheduled] Scheduled Maintenance - Analytics | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-11-20 07:00 | [Scheduled] Scheduled maintenance - Partner Integrations | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-11-11 11:34 | Conversations and Search: Degraded performance | minor | 1 hr, 40 mins | The issue affecting the conversation overview and search functionalities has been fully resolved. All services ar...read more |
| 2024-11-05 07:59 | Degraded performance: Analytics and Dashboard | minor | 5 hrs, 59 mins | This incident has been resolved. We thank you for your patience and cooperation.This incident has been resolved. We thank you for your patience and cooperation. |
| 2024-11-04 08:38 | Degraded performance - Contact Form Issue | minor | 1 hr, 31 mins | All known issues related to this incident have been resolved. We thank you for your patience and cooperation. Ho...read more |
| 2024-11-01 11:00 | Real time Dashboard and Conversation overview | minor | 17 mins | All known issues to this incident have been resolved. We thank you for your patience and cooperation. Post mort...read more |
| 2024-10-31 13:55 | Potential Call Receiving Issues for Norwegian Numbers | minor | 1 hr, 40 mins | The issue of receiving some calls to Norwegian numbers has been resolved. All services are now functioning as exp...read more |
| 2024-10-09 06:00 | [Scheduled] Scheduled maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-10-03 20:00 | [Scheduled] Phone service from Third party provider | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-10-01 14:12 | Delays in the Dashboard, Analytics, and Offers for some queues | minor | 30 hrs, 8 mins | This incident has been resolved.This incident has been resolved. |
| 2024-09-29 22:00 | [Scheduled] Maintenance - Automation services | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |