Current Status: drchrono is UP
We checked the official drchrono status page for updates 4 mins, 23 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-06-13 07:12 | Electronic Prescription Generation Issue | minor | 4 hrs, 57 mins | The issue impacting the automatic population of medication details when initiating a refill from the patient’s Me...read more |
| 2025-05-27 08:30 | Appointment Reminders Issue | minor | 21 hrs, 53 mins | We have successfully transmitted all email appointment reminders originally scheduled for delivery from 05/23/202...read more |
| 2025-03-20 21:56 | Billing Tab Loading Issues- DrChrono | none | 0 second | Mar 20, 14:56 PDTResolved - The issue with the billing tab has been resolved. We are sorry for any issues this ma...read more |
| 2025-03-06 17:29 | OnPatient Login Issues with DrChrono | none | 0 second | Mar 6, 09:29 PSTResolved - This incident has been resolved.Mar 6, 07:00 PSTMonitoring - We are pleased to infor...read more |
| 2024-12-26 23:33 | DrChrono Intermittent Issues | none | 0 second | Dec 26, 15:33 PSTResolved - We have implemented a fix for the outage and the issue is resolved. We are sorry for ...read more |
| 2024-12-23 00:51 | OnPatient | none | 0 second | Dec 22, 16:51 PSTResolved - This incident has been resolved.Dec 22, 14:18 PSTMonitoring - A fix for this issue ha...read more |
| 2024-12-20 14:08 | DrChrono Documents | none | 0 second | Dec 20, 06:08 PSTResolved - This incident has been resolved.Dec 19, 11:23 PSTIdentified - Identified: We have ide...read more |
| 2024-12-09 19:53 | OnPatient | none | 0 second | Dec 9, 11:53 PSTResolved - This incident has been resolved.Dec 6, 14:48 PSTMonitoring - A fix for this issue ha...read more |
| 2024-12-08 04:37 | DrChrono Scheduled Maintenance 12/7/24 | none | 0 second | Dec 7, 20:37 PSTCompleted - The scheduled maintenance has been completed.Dec 7, 20:30 PSTIn progress - Schedule...read more |
| 2024-11-19 12:25 | Third Party Vendor: ID.me | none | 0 second | Nov 19, 04:25 PSTResolved - This incident has been resolved.Nov 19, 04:25 PSTUpdate - ID.me, our third-party vend...read more |
| 2024-10-15 15:12 | Third Party Vendor: Updox | none | 0 second | Oct 15, 08:12 PDTResolved - Updox, our third-party vendor, has resolved their incident. Thank you for your patien...read more |
| 2024-10-10 23:13 | Third Party Vendor: Updox | none | 0 second | Oct 10, 16:13 PDTResolved - Updox, our third-party vendor, has been restored. Please note, that data will tempora...read more |
| 2024-10-10 15:13 | Third Party Vendor: Quest Diagnostics | none | 0 second | Oct 10, 08:13 PDTResolved - Quest, our third-party vendor, has resolved the issue that may have impacted lab orde...read more |
| 2024-10-03 17:06 | System Degradation | none | 0 second | Oct 3, 10:06 PDTResolved - We have worked with our cloud provider to resolve the intermittent performance degrad...read more |
| 2024-09-29 04:19 | DrChrono Maintenance | none | 0 second | Sep 28, 21:19 PDTCompleted - The scheduled maintenance has been completed.Sep 28, 21:18 PDTUpdate - The scheduled...read more |
| 2024-09-06 23:58 | Third Party Vendor- Square | none | 0 second | Sep 6, 16:58 PDTResolved - The issue with the payment processor, Square, has been resolved. Thank you for your p...read more |
| 2024-08-26 20:48 | Slowness and/or Errors | none | 0 second | Aug 26, 13:48 PDTResolved - We have seen no additional occurrences of this issue. We are transitioning this issue...read more |
| 2024-08-23 23:16 | System Slowness | none | 0 second | Aug 23, 16:16 PDTResolved - Our team has successfully deployed a resolution, and response times have returned to ...read more |
| 2024-08-22 12:27 | Clearinghouse Vendor- Change Healthcare Cyber Security Issue | none | 0 second | Aug 22, 05:27 PDTResolved - We wanted to provide you with an update regarding our Everhealth clearinghouse partne...read more |
| 2024-08-14 03:06 | Vendor Issue: Quest Diagnostics | none | 0 second | Aug 13, 20:06 PDTResolved - We have completed the restoration of the previous compendium and Quest lab ordering s...read more |
| 2024-07-31 13:51 | DrChrono System Slowness | none | 0 second | Jul 31, 06:51 PDTResolved - As of 12am ET, our hosting provider resolved the issues experienced for several servi...read more |
| 2024-07-31 12:50 | Medication Database Migration Completed Globally for all DrChrono Users 07/31/2024 | none | 0 second | Jul 31, 05:50 PDTCompleted - The scheduled maintenance has been completed.Jul 31, 04:32 PDTScheduled - We have co...read more |
| 2024-07-29 12:03 | Clinical Template Generative Text on Preview Note | none | 0 second | Jul 29, 05:03 PDTResolved - Our team has not identified any further issues with generative text from smart switch...read more |
| 2024-07-25 18:29 | Vendor Outage Quest Diagnostics | none | 0 second | Jul 25, 11:29 PDTResolved - Quest has resolved their issues. We are sorry for any issues this may have caused.Jul...read more |
| 2024-07-22 21:06 | CrowdStrike Global Outage and Support | none | 0 second | Jul 22, 14:06 PDTResolved - Microsoft systems third-party security vendor, Crowdstrike has communicated that the ...read more |
| 2024-07-17 18:28 | Vendor Outage Quest Diagnostics | none | 0 second | Jul 17, 11:28 PDTResolved - We have been notified by Quest Diagnostics that this issue has been resolved. We are ...read more |
| 2024-07-11 10:11 | Partner ID.me Outage | critical | 6 hrs, 5 mins | We have been made aware that the issues with ID.me have been resolved. We are sorry for any issues this may have ...read more |
| 2024-06-24 04:51 | OnPatient Issues | major | 10 hrs, 16 mins | OnPatient issues have been resolved. We are sorry for any issues this may have caused.OnPatient issues have been resolved. We are sorry for any issues this may have caused. |
| 2024-05-24 06:57 | DrChrono Payments | minor | 11 mins | DrChrono has resolved the issue around payments. We are sorry for any issues this may have caused. Please reach o...read more |
| 2024-05-22 08:28 | Quest Lab Results | minor | 22 hrs, 31 mins | The DrChrono team has resolved issues with Quest Labs. We are sorry for any inconveniences this caused. If you ha...read more |
| 2024-04-27 20:00 | [Scheduled] Scheduled Maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-04-23 07:59 | DrChrono Data Not Loading | minor | 26 hrs, 31 mins | The incident causing a page to partially render and or look blank has been resolved by our teams. We are sorry fo...read more |
| 2024-04-22 10:56 | Third Party Vendor-Updox | maintenance | 1 hr, 20 mins | Updox has notified us that the issue has been resolved. Please reach out to support if you still see issues with ...read more |
| 2024-04-17 10:17 | Vendor-Quest Labs | none | 3 hrs, 15 mins | Quest has resolved their outage. We are sorry for any issues this may have caused.Quest has resolved their outage. We are sorry for any issues this may have caused. |
| 2024-04-02 13:06 | DrC Slowness | minor | 2 hrs, 17 mins | Our team has resolved the issues related to system slowness. Please reach out to support if you continue to exper...read more |
| 2024-03-09 17:00 | [Scheduled] Planned Maintenance | maintenance | 1 hr, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-02-20 08:33 | Appointment Reminder Issue | none | 33 hrs, 50 mins | Our team believes they have fixed the issue with appointment reminders. We are sorry for any inconveniences this ...read more |
| 2024-02-16 09:59 | EHR iOS Application | none | 68 hrs, 42 mins | This incident has been resolved.This incident has been resolved. |
| 2024-01-24 07:44 | Reports of Workflow Errors | major | 14 mins | DrChrono believes the issues have been resolved. Please reach out to support if you are still having issues.DrChrono believes the issues have been resolved. Please reach out to support if you are still having issues. |
| 2023-12-18 11:14 | DrChrono system slowness | critical | 3 hrs, 39 mins | This incident has been resolved.This incident has been resolved. |
| 2023-11-27 12:35 | DrChrono Slowness | minor | 2 hrs, 55 mins | Between 3:25 PM EST and 5:28 PM EST, we experienced an extreme traffic flood via our public API that caused backe...read more |
| 2023-10-29 07:34 | DrChrono System Issues Custom Data | none | 0 second | The issue with custom data fields has now been fixed by the DrChrono engineering team. We are sorry for any incon...read more |
| 2023-10-18 08:07 | DrChrono System Performance | none | 25 hrs, 43 mins | DrChrono has resolved all issues. We apologize for any inconveniences this may have caused.DrChrono has resolved all issues. We apologize for any inconveniences this may have caused. |
| 2023-10-04 18:30 | [Scheduled] DrChrono DaySheet Maintenance | maintenance | 1 hr, 3 mins | The scheduled maintenance for day sheets has been completed. We are sorry if this caused any inconveniences.The scheduled maintenance for day sheets has been completed. We are sorry if this caused any inconveniences. |
| 2023-09-11 07:19 | DrChrono Performance Issues | critical | 47 hrs, 6 mins | This incident is resolved. Thank you for your patience as we continued to monitor system performance over the las...read more |
| 2023-06-13 12:44 | Issues with clinical notes, faxing (Document-generating services) and Something Went Wrong screen | minor | 17 hrs, 21 mins | We've received an update that as of June 13th 3:37PM PDT, AWS services have been restored. DrChrono impacted func...read more |
| 2023-05-27 20:00 | [Scheduled] DrChrono Scheduled Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-03-06 09:21 | Not able to submit Quest lab orders | major | 2 hrs, 55 mins | This incident has been resolved.This incident has been resolved. |
| 2023-02-17 09:27 | Unable to join telehealth video visit from the web | minor | 10 hrs, 10 mins | This incident has been resolved.This incident has been resolved. |
| 2023-02-06 14:02 | Issue with Square: Disruption in Payment Acceptance | minor | 16 hrs, 17 mins | Message from Square: We’re no longer seeing elevated levels of payment declines and card processing activity has...read more |