Current Status: ecostruxure-it is UP
We checked the official ecostruxure-it status page for updates 3 mins, 21 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-03-26 11:19 | Issue with viewing alarms overview in the mobile app | major | 39 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-04 18:07 | Alarm & Report Email Processing Delays | minor | 38 hrs, 12 mins | This incident has been resolved.This incident has been resolved. |
| 2025-01-16 18:13 | Alarm Processing Delays | minor | 1 hr | This incident has been resolved.This incident has been resolved. |
| 2025-01-03 12:14 | Delayed Processing of Threshold Alarms | minor | 8 mins | This incident has been resolved.This incident has been resolved. |
| 2024-08-19 09:09 | Measurement Processing Delays | minor | 20 hrs, 54 mins | This incident has been resolved.This incident has been resolved. |
| 2024-08-02 07:37 | Devices not showing in ITE UI but shows up fine on Gateway for some customers | major | 34 hrs, 55 mins | This incident has been resolved.This incident has been resolved. |
| 2024-05-03 09:46 | Location Setting issue | minor | 238 hrs, 15 mins | This incident has been resolved.This incident has been resolved. |
| 2024-04-04 00:12 | Alarm Processing Delays | minor | 7 mins | This incident has been resolved.This incident has been resolved. |
| 2024-03-19 20:03 | Measurement Processing Delays | minor | 9 hrs, 53 mins | This incident has been resolved.This incident has been resolved. |
| 2024-03-08 22:08 | Measurement Processing Delays | minor | 1 hr, 32 mins | This incident has been resolved.This incident has been resolved. |
| 2024-03-08 13:20 | EcoStruxure IT mobile app loading issues on Android 14 devices with version 4.2.5b3189 | critical | 41 mins | The new app version 4.2.6b3193 is available on Google PlayStores. There might be delays in getting the latest ver...read more |
| 2024-03-05 07:25 | Incidents/Tickets not loading in Ecostruxure IT mobile app. This affects customers with EcoStruxure ... | major | 11 hrs, 26 mins | Tickets are loading fine in the mobile app. This incident has been resolved.Tickets are loading fine in the mobile app. This incident has been resolved. |
| 2023-12-25 23:28 | EcoStruxure IT mobile app push notifications unavailable | major | 1 hr, 32 mins | This incident has been resolved.This incident has been resolved. |
| 2023-11-29 09:38 | Issue with smart connect device registration | minor | 24 hrs, 42 mins | This incident have been resolved and the connectivity with smart-connect UPSs seems to have stabilized.This incident have been resolved and the connectivity with smart-connect UPSs seems to have stabilized. |
| 2023-11-06 10:01 | Android - Multi-factor authentication push notifications outage | minor | 10 hrs, 38 mins | We have released a new version 4.1.8 with the fix for the 2FA push notifications. The fixed should be available o...read more |
| 2023-10-30 20:18 | EcoStruxure IT service disruption | minor | 42 mins | This incident has been resolved.This incident has been resolved. |
| 2023-06-19 02:37 | EcoStruxure IT mobile app push notifications unavailable | major | 31 mins | This incident has been resolved.This incident has been resolved. |
| 2023-04-27 07:37 | Possible EcoStruxure IT Advisor issue | critical | 2 hrs, 8 mins | This incident has been resolved.This incident has been resolved. |
| 2023-03-09 09:29 | Data Processing Delays | none | 2 hrs, 12 mins | This incident has been resolved.This incident has been resolved. |
| 2023-01-25 08:26 | Possible service issue | minor | 2 hrs, 59 mins | This incident has been resolved.This incident has been resolved. |
| 2022-08-04 07:24 | Push notifications processing delays | major | 1 hr, 16 mins | This incident has been resolved.This incident has been resolved. |
| 2022-08-03 13:56 | Push notifications processing delays | major | 16 hrs, 21 mins | This incident has been resolved.This incident has been resolved. |
| 2022-08-02 19:03 | Push notifications processing delays | minor | 2 hrs, 56 mins | This incident has been resolved.This incident has been resolved. |
| 2022-07-30 07:36 | Problem loading incident comments for some users with EcoStruXure Asset Advisor subscription | major | 0 second | This incident has been resolvedThis incident has been resolved |
| 2022-07-29 14:39 | Data Processing Delays for small partition of customers | minor | 1 hr, 41 mins | This incident has been resolved.This incident has been resolved. |
| 2022-06-21 07:12 | Networking issue | major | 33 mins | Our service provider cloudflare has fixed the network issue. Sorry for the inconvenience.Our service provider cloudflare has fixed the network issue. Sorry for the inconvenience. |
| 2022-03-30 12:20 | Possible service issue | minor | 48 mins | This incident has been resolved.This incident has been resolved. |
| 2022-03-20 03:59 | Data Processing Delays for small partition of customers | none | 2 hrs, 12 mins | This incident has been resolved.This incident has been resolved. |
| 2022-03-19 07:00 | [Scheduled] Authentication management routine maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-03-14 13:53 | Measurement Processing Delays | none | 20 hrs, 50 mins | This incident has been resolved.This incident has been resolved. |
| 2022-03-12 08:00 | [Scheduled] Authentication management routine maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-03-03 08:26 | Measurement Processing Delays | minor | 23 hrs, 28 mins | This issue has been resolved now.This issue has been resolved now. |
| 2021-11-16 19:57 | Measurement Processing Delays for Public-API | minor | 11 hrs, 29 mins | This incident has been resolved.This incident has been resolved. |
| 2021-11-10 15:02 | [Scheduled] Sensor storage backend maintenance | maintenance | 1 hr, 59 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2021-10-26 14:03 | DirectConnect/SmartConnected Smart-UPS not sending in measurements or alarm data | none | 15 hrs, 22 mins | The issue has been resolved.The issue has been resolved. |
| 2021-10-13 10:32 | Data Center Outage | none | 3 hrs, 50 mins | We have resolved the issue, and will continue our investigation of the root cause of the incident.We have resolved the issue, and will continue our investigation of the root cause of the incident. |
| 2021-10-11 13:33 | EcoStruxure IT Mobile app(ANDROID only) fails loading for some of the non-English languages | major | 6 hrs, 2 mins | This incident has been resolved and a new version of the Android app is available on the Google play store.This incident has been resolved and a new version of the Android app is available on the Google play store. |
| 2021-09-29 15:12 | Setting up 2fa via Android app is not working. QR code scanning and "USE MY PHONE" options are both ... | minor | 15 hrs, 28 mins | The new version 3.0.3b3083 available fixes the issue and is on the play store.The new version 3.0.3b3083 available fixes the issue and is on the play store. |
| 2021-09-27 06:30 | [Scheduled] Sensor storage backend maintenance | maintenance | 4 hrs, 26 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2021-09-24 18:10 | Login with EcoStruxure IT Expert | major | 2 hrs, 22 mins | This incident has been resolved.This incident has been resolved. |
| 2021-07-01 11:10 | Unable to receive data | major | 51 mins | This incident has been resolved.This incident has been resolved. |
| 2021-06-10 08:01 | [Scheduled] Updating data cluster | maintenance | 59 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2021-05-08 06:15 | EcoStruxure IT Advisor issue | major | 2 hrs, 37 mins | All systems are back to running stateAll systems are back to running state |
| 2021-05-04 00:48 | Degraded performance by identity and access provider | minor | 1 hr, 23 mins | Auth0 Reports the status to be resolved. All systems is fully operational againAuth0 Reports the status to be resolved. All systems is fully operational again |
| 2021-04-20 15:51 | EcoStruxure IT Service Interruption | critical | 8 hrs, 2 mins | The issue has been resolved.The issue has been resolved. |
| 2021-04-17 10:08 | Data Center Partial Outage | major | 21 hrs, 10 mins | This incident has been resolved.This incident has been resolved. |
| 2021-04-12 09:20 | UPS score and UPS load assessment unavailable | minor | 3 hrs, 30 mins | This incident has been resolved.This incident has been resolved. |
| 2021-04-08 10:53 | Push Notifications are failing for EcoStruxureIT App on Android phones | major | 2 hrs, 57 mins | This incident has been resolved.This incident has been resolved. |
| 2021-03-23 18:42 | EcoStruxure IT web application unavailable | minor | 56 mins | This incident has been resolved.This incident has been resolved. |
| 2021-03-05 07:32 | [Scheduled] Network update | maintenance | 42 mins | The network update has completed. We recorded sporadic downtime between 07:53:25 and 07:55:52 UTC.The network update has completed. We recorded sporadic downtime between 07:53:25 and 07:55:52 UTC. |