Current Status: Elevio is UP
We checked the official Elevio status page for updates 4 mins, 58 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2024-06-26 14:40 | [Scheduled] Routine maintenance | maintenance | 0 second | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-06-26 07:12 | Scheduled maintenance | none | 0 second | Jun 26, 17:12 AESTResolved - Maintenance has been completedJun 26, 12:20 AESTInvestigating - We are currently und...read more |
| 2022-11-26 19:00 | Intermittent downtime for Hosted Knowledge Base | none | 0 second | Nov 27, 06:00 AEDTResolved - On Saturday 27th November there was an incident affecting the Elevio hosted KB which...read more |
| 2021-08-30 19:30 | Issue retrieving articles | none | 0 second | Aug 31, 05:30 AESTResolved - This incident has been resolved.Aug 31, 05:17 AESTMonitoring - Services have returne...read more |
| 2021-07-13 03:06 | Partial outages | none | 0 second | Jul 13, 13:06 AESTResolved - On Monday 12 July 2021 at 10AM AEST, we made a change to our main database to improv...read more |
| 2020-12-04 11:04 | Assistant outage | none | 0 second | Dec 4, 22:04 AEDTResolved - This incident has been resolved.Dec 4, 21:26 AEDTMonitoring - A fix has been implem...read more |
| 2020-11-26 09:37 | Major AWS outages affecting our main API and event processing | none | 0 second | Nov 26, 20:37 AEDTResolved - All systems are now operating normally.Nov 26, 15:03 AEDTMonitoring - Our event proc...read more |
| 2020-08-10 01:30 | Routine database maintenance | none | 0 second | Aug 10, 11:30 AESTCompleted - The scheduled maintenance has been completed.Aug 10, 10:30 AESTIn progress - Schedu...read more |
| 2020-05-24 22:00 | Intermittent KB downtime | none | 0 second | May 25, 08:00 AESTResolved - Hosted knowledge bases experiencing inconsistent downtime.May 25, 08:00 AESTResolved - Hosted knowledge bases experiencing inconsistent downtime. |
| 2020-05-13 22:30 | Intermittent KB downtime | none | 0 second | May 14, 08:30 AESTResolved - Some customers experienced downtime with their hosted KBMay 14, 08:30 AESTResolved - Some customers experienced downtime with their hosted KB |
| 2019-09-16 05:28 | Routine Maintenance | none | 0 second | Sep 16, 15:28 AESTCompleted - The scheduled maintenance has been completed.Sep 16, 15:10 AESTIn progress - Schedu...read more |
| 2019-08-01 01:31 | Routine Maintenance | none | 0 second | Aug 1, 11:31 AESTCompleted - The scheduled maintenance has been completed.Aug 1, 10:02 AESTIn progress - Schedu...read more |
| 2019-07-29 06:08 | CDN SSL issues | none | 0 second | Jul 29, 16:08 AESTResolved - This incident has been resolved.Jul 29, 14:59 AESTInvestigating - Our CDN provider i...read more |
| 2019-07-02 04:20 | Hosted KB offline | none | 0 second | Jul 2, 14:20 AESTResolved - After monitoring the KB servers for some time, we're confident the issue can be mark...read more |
| 2019-06-24 00:30 | Scheduled maintenance | none | 0 second | Jun 24, 10:30 AESTCompleted - The scheduled maintenance has been completed.Jun 24, 09:00 AESTIn progress - Schedu...read more |
| 2019-06-11 01:20 | HelpScout API Update | none | 0 second | Jun 11, 11:20 AESTCompleted - The scheduled maintenance has been completed.Jun 11, 11:16 AESTIn progress - Schedu...read more |
| 2019-05-20 01:15 | Database Maintenance | none | 0 second | May 20, 11:15 AESTCompleted - The scheduled maintenance has been completed.May 20, 09:15 AESTIn progress - Schedu...read more |
| 2019-04-30 03:06 | Dashboard down | none | 0 second | Apr 30, 13:06 AESTResolved - Due to a rogue environment variableApr 30, 12:54 AESTInvestigating - We are currentl...read more |
| 2019-01-03 04:49 | Database Maintenance | none | 0 second | Jan 3, 15:49 AEDTCompleted - The scheduled maintenance has been completed.Jan 3, 12:30 AEDTIn progress - Schedu...read more |
| 2018-12-20 12:01 | intermittent API issues | none | 0 second | Dec 20, 23:01 AEDTResolved - This incident has been resolved.Dec 20, 22:25 AEDTIdentified - We're currently inves...read more |
| 2018-12-04 02:06 | Scheduled Maintenance | none | 0 second | Dec 4, 13:06 AEDTCompleted - The scheduled maintenance has been completed.Dec 4, 12:30 AEDTIn progress - Schedu...read more |
| 2018-09-03 03:30 | Site Upgrade | none | 0 second | Sep 3, 13:30 AESTCompleted - The scheduled maintenance has been completed.Sep 3, 12:00 AESTIn progress - Schedu...read more |
| 2018-08-20 19:15 | Database connectivity issue | none | 0 second | Aug 21, 05:15 AESTResolved - For a period of approximately 15 minutes, there was an issue with connectivity to ou...read more |
| 2018-05-07 01:58 | KB API issues | none | 0 second | May 7, 11:58 AESTResolved - This incident has been resolved.May 7, 11:55 AESTIdentified - We're currently exper...read more |
| 2018-04-12 02:14 | KB reported as offline, when all was OK | none | 0 second | Apr 12, 12:14 AESTResolved - We made some updates to improve the "page not found" messages to be branded, along w...read more |
| 2018-04-09 14:09 | API outage | none | 0 second | Apr 10, 00:09 AESTResolved - This incident has been resolved.Apr 9, 23:49 AESTIdentified - We're currently exper...read more |
| 2018-03-22 07:43 | Sync issues | none | 3 hrs, 43 mins | The sync backlog has been cleared, and we'll be keeping an eye on it.The sync backlog has been cleared, and we'll be keeping an eye on it. |
| 2018-03-21 13:00 | [Scheduled] Database maintenance | maintenance | 1 hr, 25 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2018-03-01 12:01 | [Scheduled] Database maintenance | maintenance | 8 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2018-02-28 13:50 | [Scheduled] Database maintenance | maintenance | 0 second | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2018-01-31 13:00 | [Scheduled] Database maintenance | maintenance | 15 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2018-01-09 09:44 | Article sync backlog | minor | 6 hrs, 17 mins | The queue has been drained, and syncing should be back to normal now.The queue has been drained, and syncing should be back to normal now. |
| 2017-11-17 02:00 | API Downtime | none | 0 second | We had some downtime with the API, please see the postmortem for more detail.We had some downtime with the API, please see the postmortem for more detail. |
| 2017-10-30 15:28 | [Scheduled] Database maintenance | maintenance | 0 second | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2017-10-11 16:52 | Access control updates | none | 29 mins | This incident has been resolved.This incident has been resolved. |
| 2017-09-21 01:01 | .io domains globally having issues | none | 5 hrs, 45 mins | This incident has been resolved.This incident has been resolved. |
| 2017-08-20 11:51 | Intermittent issues saving updates | none | 8 hrs, 49 mins | This incident has been resolved.This incident has been resolved. |
| 2017-08-15 14:00 | [Scheduled] Scheduled maintenance | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2017-08-14 14:15 | [Scheduled] Scheduled maintenance | maintenance | 34 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2017-08-02 15:00 | [Scheduled] Server Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2017-07-31 14:00 | [Scheduled] Server Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2017-07-07 15:30 | [Scheduled] Server Maintenance | maintenance | 1 hr, 33 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2017-06-08 14:00 | [Scheduled] Server Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2017-03-01 09:47 | AWS Issues | major | 1 hr, 7 mins | Looks like Amazon have sorted out the issues their services were experiencing, and returning back to normal.Looks like Amazon have sorted out the issues their services were experiencing, and returning back to normal. |
| 2016-09-13 15:25 | [Scheduled] [Scheduled] Server upgrade | maintenance | 1 hr, 14 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2016-09-09 16:40 | Frontend issues | minor | 5 mins | This incident has been resolved.This incident has been resolved. |
| 2016-04-19 07:13 | Dashboard under DDoS | minor | 4 hrs, 10 mins | We have resolved the issue and now back up and running, thanks for your patience.We have resolved the issue and now back up and running, thanks for your patience. |
| 2016-03-17 16:45 | Slow widget performance | minor | 25 mins | This was caused by an introduced bug where event triggers were being added pre-emptively on all user activity, an...read more |
| 2015-12-17 08:35 | Dashboard and widget load issues | critical | 27 mins | The issue with the dashboard being unresponsive, and the widget failing to load has been resolved.The issue with the dashboard being unresponsive, and the widget failing to load has been resolved. |
| 2015-10-28 01:00 | Server maintenance | minor | 0 second | Our hosting provider upgraded the server elevio is hosted on, which resulted in a 20 minute downtime period for t...read more |