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Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
---|---|---|---|---|
2025-08-17 17:45 | OpenVPN issues in eu-central-1 | minor | 34 mins | This incident has been resolvedThis incident has been resolved |
2025-08-13 18:00 | [Scheduled] Data Warehouse – Emergency Maintenance | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
2025-08-13 13:10 | 4G service degradation | minor | 52 mins | This incident has been resolvedThis incident has been resolved |
2025-08-02 08:35 | Service Degradation - Radiomovil Dipsa (Telcel) Mexico | minor | 7 hrs, 12 mins | Dear emnify Customers, The incident has been resolved, and all services are now fully operational. In case you ...read more |
2025-07-28 19:00 | Increased API Error Rates | minor | 1 hr, 5 mins | Dear emnify Customers, The incident has been resolved, and all services are now fully operational. In case you ...read more |
2025-07-28 09:05 | Device Connectivity Issue | minor | 1 hr, 38 mins | Dear emnify Customers, The incident has been resolved. Current metrics indicate that operations have returned to...read more |
2025-07-23 09:29 | Device-related events not loading in the portal | minor | 7 hrs | Dear emnify Customers, The incident has been resolved, and normal processing of device events has been fully res...read more |
2025-07-17 08:00 | [Scheduled] Data Warehouse Emergency Maintenance | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
2025-07-14 12:30 | Accidental SIM Deletion Triggered by Device Deletion | none | 0 second | During the past week, we identified an issue where, by mistake, deleting a Connected Device also resulted in the ...read more |
2025-07-08 14:48 | Increased API error rates | minor | 76 hrs, 9 mins | Dear Customers, During the past days, we have implemented measures to increase reliability of "stats" API calls....read more |
2025-07-07 13:59 | Service Degradation Vodafone Netherlands | minor | 2 hrs, 30 mins | This incident has been resolved.This incident has been resolved. |
2025-06-24 10:25 | Service degradation in ap-southeast-1 breakout | minor | 2 hrs, 42 mins | Dear emnify Customers, The incident has been confirmed resolved since 12:35 UTC, and we have not monitored any ...read more |
2025-06-18 07:00 | [Scheduled] Upgrade of the core SMS database cluster part 2 | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
2025-06-18 06:30 | Device-related events not loading in the portal | none | 0 second | Our monitoring tools detected that the emnify portal was not properly loading device-related events. Our engineer...read more |
2025-06-17 07:00 | [Scheduled] Upgrade of the SMS database cluster part 1 | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
2025-05-29 06:05 | Service degradation - Tigo / Colombia | none | 2 hrs, 21 mins | The incident has been resolved. In case you are still experiencing issues with Tigo Colombia, please submit a r...read more |
2025-05-28 07:00 | [Scheduled] Database Maintenance (#2) | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
2025-05-27 07:00 | [Scheduled] Database Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
2025-05-21 21:19 | Service degradation - Orange / Senegal | minor | 9 hrs, 51 mins | The incident has been resolved and the service is operational. In case you are still experiencing issues, please ...read more |
2025-05-19 10:30 | New events not displayed in the emnify portal | minor | 1 hr, 41 mins | The incident has been resolved, and all events are now synchronized. Please contact our Customer Support team i...read more |
2025-05-12 08:17 | Portal and API Service Degradation | minor | 32 hrs, 44 mins | This incident has been resolved.This incident has been resolved. |
2025-04-28 13:04 | Portal and API service degradation | minor | 51 mins | We have verified that the fix applied has solved the issue. In case you are still having issues, please reach o...read more |
2025-04-28 12:36 | Cellular service degradation in Spain and Portugal | minor | 37 hrs, 32 mins | Dear emnify Customers, After further monitoring, we confirm that the overall health of Spanish and Portuguese ne...read more |
2025-04-28 11:48 | Delay in loading portal embedded reports | minor | 18 hrs, 34 mins | This incident has been resolved. In case you are still having issues loading reports in the portal, please reac...read more |
2025-04-23 12:07 | Service instability - O2 UK | minor | 4 hrs, 29 mins | This incident has been resolved. If you are still experiencing issues, please contact our Customer Support team.This incident has been resolved. If you are still experiencing issues, please contact our Customer Support team. |
2025-04-21 11:02 | Service degradation - Uganda | minor | 4 hrs, 29 mins | This incident has been resolved. If you are still experiencing issues, please contact our Customer Support team.This incident has been resolved. If you are still experiencing issues, please contact our Customer Support team. |
2025-04-18 14:55 | Service Degradation - MTN Côte d'Ivoire | minor | 45 hrs, 11 mins | This incident has been resolved.This incident has been resolved. |
2025-04-17 08:34 | Service Degradation - Orange Guinea | minor | 24 hrs, 44 mins | This incident has been resolved.This incident has been resolved. |
2025-04-09 20:37 | Delayed Device Statistics and Events | minor | 39 hrs, 31 mins | Dear emnify Customers, The incident has been resolved and normal processing of device events and statistics has ...read more |
2025-04-07 15:58 | Service Degradation - ICE Costa Rica | minor | 14 hrs, 27 mins | Dear emnify Customers, The issue with ICE Costa Rica has been resolved. Our metrics and tests can also validate ...read more |
2025-03-26 06:44 | Service degradation - Telstra (Australia) | minor | 55 hrs, 9 mins | This incident has been resolved. Our Customer Support team will be closely monitoring this network over the next...read more |
2025-03-24 08:00 | [Scheduled] Cloud Connect Database Maintenance | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
2025-03-17 16:15 | Network Connectivity Issues in Claro | minor | 4 hrs, 42 mins | This incident has been resolved.This incident has been resolved. |
2025-02-26 10:10 | Data Usage Statistics Degradation | minor | 2 hrs, 34 mins | Dear emnify Customers, The incident has been resolved and processing of device data consumption statistics is ba...read more |
2025-02-15 13:05 | [Scheduled] Third-Party Maintenance Impacting Embedded Dashboards | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
2025-02-05 16:32 | API and portal degraded performance | minor | 2 hrs, 38 mins | Dear emnify Customers, The incident has been resolved and API and portal services are fully operational again. ...read more |
2025-01-30 19:34 | Delayed usage statistics | minor | 2 hrs, 59 mins | This incident has been resolved.This incident has been resolved. |
2025-01-28 11:57 | SIM shop service degradation | minor | 1 hr, 36 mins | This incident has been resolvedThis incident has been resolved |
2025-01-18 05:12 | Signaling and data service degradation | minor | 40 mins | This incident has been resolved. If you are still experiencing any issues, please contact our Customer Support te...read more |
2025-01-10 16:37 | Signaling connectivity issues | minor | 64 hrs, 20 mins | Dear emnify Customers, This incident has been resolved. We will continue to follow up with our signaling carrie...read more |
2025-01-10 10:32 | Service Degradation - Vodafone UK | minor | 77 hrs, 35 mins | Dear emnify Customers, We have received a confirmation from Vodafone UK that the issue has been resolved. Our me...read more |
2025-01-09 15:24 | Service Degradation - Vodafone UK | minor | 4 hrs, 22 mins | Dear emnify customers, We can conclude based on our metrics and tests that the issue with Vodafone has now been ...read more |
2025-01-07 09:52 | Stats query timeout via API and portal | minor | 3 hrs, 57 mins | The incident has been resolved and all services are now operational. In case you are still experiencing issues,...read more |
2024-12-22 05:53 | Signaling and Data Service Degradation | minor | 1 hr, 24 mins | Dear Customers, The incident has been resolved and the service is operational. In case you are still experiencin...read more |
2024-12-20 17:09 | Service degradation - Claro Colombia | minor | 3 hrs, 3 mins | Dear Customers, The incident has been resolved and the service is operational. In case you are still experiencin...read more |
2024-12-02 17:22 | Payment Option API Issues | minor | 4 hrs, 49 mins | Dear Customers, This is to inform you that this issue has been resolved. Thanks a lot for you patience. Emnify ...read more |
2024-11-28 18:43 | Temporary Portal Usability Issue for Non-English speaking Users | minor | 48 mins | Dear Customers, This is to inform you that this issue has been resolved. Please update to the latest version o...read more |
2024-10-29 20:00 | [Scheduled] Enterprise Data Warehouse Upgrade Maintenance | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
2024-10-21 06:00 | [Scheduled] Maintenance - Data Connectivity in the region us-east-1 | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
2024-10-01 20:00 | [Scheduled] Enterprise Data Warehouse Upgrade Maintenance | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |