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Past emnify Incidents

Source: Official emnify status page
Start Time (UTC)Incident Deep LinkImpactDurationDescription
2025-08-17 17:45 OpenVPN issues in eu-central-1
minor
34 mins

This incident has been resolvedThis incident has been resolved

2025-08-13 18:00 [Scheduled] Data Warehouse – Emergency Maintenance
maintenance
3 hrs

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2025-08-13 13:10 4G service degradation
minor
52 mins

This incident has been resolvedThis incident has been resolved

2025-08-02 08:35 Service Degradation - Radiomovil Dipsa (Telcel) Mexico
minor
7 hrs, 12 mins

Dear emnify Customers, The incident has been resolved, and all services are now fully operational. In case you ...

2025-07-28 19:00 Increased API Error Rates
minor
1 hr, 5 mins

Dear emnify Customers, The incident has been resolved, and all services are now fully operational. In case you ...

2025-07-28 09:05 Device Connectivity Issue
minor
1 hr, 38 mins

Dear emnify Customers, The incident has been resolved. Current metrics indicate that operations have returned to...

2025-07-23 09:29 Device-related events not loading in the portal
minor
7 hrs

Dear emnify Customers, The incident has been resolved, and normal processing of device events has been fully res...

2025-07-17 08:00 [Scheduled] Data Warehouse Emergency Maintenance
maintenance
6 hrs

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2025-07-14 12:30 Accidental SIM Deletion Triggered by Device Deletion
none
0 second

During the past week, we identified an issue where, by mistake, deleting a Connected Device also resulted in the ...

2025-07-08 14:48 Increased API error rates
minor
76 hrs, 9 mins

Dear Customers, During the past days, we have implemented measures to increase reliability of "stats" API calls....

2025-07-07 13:59 Service Degradation Vodafone Netherlands
minor
2 hrs, 30 mins

This incident has been resolved.This incident has been resolved.

2025-06-24 10:25 Service degradation in ap-southeast-1 breakout
minor
2 hrs, 42 mins

Dear emnify Customers, The incident has been confirmed resolved since 12:35 UTC, and we have not monitored any ...

2025-06-18 07:00 [Scheduled] Upgrade of the core SMS database cluster part 2
maintenance
2 hrs

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2025-06-18 06:30 Device-related events not loading in the portal
none
0 second

Our monitoring tools detected that the emnify portal was not properly loading device-related events. Our engineer...

2025-06-17 07:00 [Scheduled] Upgrade of the SMS database cluster part 1
maintenance
1 hr

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2025-05-29 06:05 Service degradation - Tigo / Colombia
none
2 hrs, 21 mins

The incident has been resolved. In case you are still experiencing issues with Tigo Colombia, please submit a r...

2025-05-28 07:00 [Scheduled] Database Maintenance (#2)
maintenance
2 hrs

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2025-05-27 07:00 [Scheduled] Database Maintenance
maintenance
1 hr

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2025-05-21 21:19 Service degradation - Orange / Senegal
minor
9 hrs, 51 mins

The incident has been resolved and the service is operational. In case you are still experiencing issues, please ...

2025-05-19 10:30 New events not displayed in the emnify portal
minor
1 hr, 41 mins

The incident has been resolved, and all events are now synchronized. Please contact our Customer Support team i...

2025-05-12 08:17 Portal and API Service Degradation
minor
32 hrs, 44 mins

This incident has been resolved.This incident has been resolved.

2025-04-28 13:04 Portal and API service degradation
minor
51 mins

We have verified that the fix applied has solved the issue. In case you are still having issues, please reach o...

2025-04-28 12:36 Cellular service degradation in Spain and Portugal
minor
37 hrs, 32 mins

Dear emnify Customers, After further monitoring, we confirm that the overall health of Spanish and Portuguese ne...

2025-04-28 11:48 Delay in loading portal embedded reports
minor
18 hrs, 34 mins

This incident has been resolved. In case you are still having issues loading reports in the portal, please reac...

2025-04-23 12:07 Service instability - O2 UK
minor
4 hrs, 29 mins

This incident has been resolved. If you are still experiencing issues, please contact our Customer Support team.This incident has been resolved. If you are still experiencing issues, please contact our Customer Support team.

2025-04-21 11:02 Service degradation - Uganda
minor
4 hrs, 29 mins

This incident has been resolved. If you are still experiencing issues, please contact our Customer Support team.This incident has been resolved. If you are still experiencing issues, please contact our Customer Support team.

2025-04-18 14:55 Service Degradation - MTN Côte d'Ivoire
minor
45 hrs, 11 mins

This incident has been resolved.This incident has been resolved.

2025-04-17 08:34 Service Degradation - Orange Guinea
minor
24 hrs, 44 mins

This incident has been resolved.This incident has been resolved.

2025-04-09 20:37 Delayed Device Statistics and Events
minor
39 hrs, 31 mins

Dear emnify Customers, The incident has been resolved and normal processing of device events and statistics has ...

2025-04-07 15:58 Service Degradation - ICE Costa Rica
minor
14 hrs, 27 mins

Dear emnify Customers, The issue with ICE Costa Rica has been resolved. Our metrics and tests can also validate ...

2025-03-26 06:44 Service degradation - Telstra (Australia)
minor
55 hrs, 9 mins

This incident has been resolved. Our Customer Support team will be closely monitoring this network over the next...

2025-03-24 08:00 [Scheduled] Cloud Connect Database Maintenance
maintenance
4 hrs

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2025-03-17 16:15 Network Connectivity Issues in Claro
minor
4 hrs, 42 mins

This incident has been resolved.This incident has been resolved.

2025-02-26 10:10 Data Usage Statistics Degradation
minor
2 hrs, 34 mins

Dear emnify Customers, The incident has been resolved and processing of device data consumption statistics is ba...

2025-02-15 13:05 [Scheduled] Third-Party Maintenance Impacting Embedded Dashboards
maintenance
6 hrs

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2025-02-05 16:32 API and portal degraded performance
minor
2 hrs, 38 mins

Dear emnify Customers, The incident has been resolved and API and portal services are fully operational again. ...

2025-01-30 19:34 Delayed usage statistics
minor
2 hrs, 59 mins

This incident has been resolved.This incident has been resolved.

2025-01-28 11:57 SIM shop service degradation
minor
1 hr, 36 mins

This incident has been resolvedThis incident has been resolved

2025-01-18 05:12 Signaling and data service degradation
minor
40 mins

This incident has been resolved. If you are still experiencing any issues, please contact our Customer Support te...

2025-01-10 16:37 Signaling connectivity issues
minor
64 hrs, 20 mins

Dear emnify Customers, This incident has been resolved. We will continue to follow up with our signaling carrie...

2025-01-10 10:32 Service Degradation - Vodafone UK
minor
77 hrs, 35 mins

Dear emnify Customers, We have received a confirmation from Vodafone UK that the issue has been resolved. Our me...

2025-01-09 15:24 Service Degradation - Vodafone UK
minor
4 hrs, 22 mins

Dear emnify customers, We can conclude based on our metrics and tests that the issue with Vodafone has now been ...

2025-01-07 09:52 Stats query timeout via API and portal
minor
3 hrs, 57 mins

The incident has been resolved and all services are now operational. In case you are still experiencing issues,...

2024-12-22 05:53 Signaling and Data Service Degradation
minor
1 hr, 24 mins

Dear Customers, The incident has been resolved and the service is operational. In case you are still experiencin...

2024-12-20 17:09 Service degradation - Claro Colombia
minor
3 hrs, 3 mins

Dear Customers, The incident has been resolved and the service is operational. In case you are still experiencin...

2024-12-02 17:22 Payment Option API Issues
minor
4 hrs, 49 mins

Dear Customers, This is to inform you that this issue has been resolved. Thanks a lot for you patience. Emnify ...

2024-11-28 18:43 Temporary Portal Usability Issue for Non-English speaking Users
minor
48 mins

Dear Customers, This is to inform you that this issue has been resolved. Please update to the latest version o...

2024-10-29 20:00 [Scheduled] Enterprise Data Warehouse Upgrade Maintenance
maintenance
3 hrs

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2024-10-21 06:00 [Scheduled] Maintenance - Data Connectivity in the region us-east-1
maintenance
30 mins

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2024-10-01 20:00 [Scheduled] Enterprise Data Warehouse Upgrade Maintenance
maintenance
3 hrs

The scheduled maintenance has been completed.The scheduled maintenance has been completed.