Current Status: Exact is UP
We checked the official Exact status page for updates 2 mins, 11 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-04-22 16:27 | Exact Online Payroll – The calculation of the pensionbase incorrect in PFZW calculations | minor | 0 second | The pension calculation in the PFZW-related employment conditions groups (NL-3501 tm NL-3518) has been adjusted. ...read more |
| 2025-04-21 20:22 | Exact Online Annual Reporting - A blank page is added in the compilation statement in the annual rep... | none | 0 second | The issue has been resolved. The issue with the blank page in the annual report has been fixed. Our apologies for...read more |
| 2025-04-21 20:01 | Exact Online Jaarrekening - The resubmission of annual reports are not received by the Chamber of Co... | minor | 0 second | This issue has been resolved. Our apologies for the inconvenience.This issue has been resolved. Our apologies for the inconvenience. |
| 2025-04-21 19:56 | Exact Online Annual Reporting - The retained portion of the result is incorrectly presented in the n... | none | 0 second | This incident has been resolved. The result is now correctly presented under the heading 'profit appropriation'This incident has been resolved. The result is now correctly presented under the heading 'profit appropriation' |
| 2025-04-21 19:49 | Exact Online Annual Reporting - It is not possible to exclude the other explanations in the notes to... | minor | 0 second | The issue has been resolved. Our apologies for the inconvenience.The issue has been resolved. Our apologies for the inconvenience. |
| 2025-04-20 14:49 | Exact Online – Sum of selected cells shows wrong amount in Matching | Account screen when using the ... | minor | 0 second | The issue has been resolved. When selecting multiple lines in the Matching | Account screen in the new design of ...read more |
| 2025-04-18 14:23 | Exact Online Payroll - 'WGA-hiaat' insurance components in Bitumineuze en Kunststof Dakbedekkingsbed... | minor | 0 second | The “WGA-hiaat” components in the CLA Bitumineuze en Kunststof Dakbedekkingsbedrijven (NL-5801a &NL-5801b) have b...read more |
| 2025-04-17 18:00 | [Scheduled] Exact Cloud Services - Maintenance on Cloud platform - 17-04-2025 between 18:00 and 22:0... | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-17 14:45 | Exact HR & SalarisGemak – Error message ‘Periodegegevens – Bruto Netto’ and ‘Periodegegevens – Formu... | minor | 0 second | We are continuing to investigate this issue.We are continuing to investigate this issue. |
| 2025-04-17 14:30 | Exact HR & SalarisGemak - Error message printing periodenvergelijking (NL) | minor | 0 second | If you want to print a 'Periodenvergelijking' via [Taken > Afdrukken > Controle > Periodenvergelijking] you will ...read more |
| 2025-04-17 12:37 | Exact Online - Horizontal scrolling in new design (NL/BE) | minor | 0 second | The issue has been resolved. Fixes have been implemented in order to reduce horizontal scrolling in the new desig...read more |
| 2025-04-16 17:01 | Exact Online Jaarrekening - No data is sent through the link between Audition and Multivers (NL) | minor | 0 second | We are continuing to work on a fix for this issue.We are continuing to work on a fix for this issue. |
| 2025-04-16 14:41 | Exact Online - No assets shown to depreciate despite warning in year end closing (NL) | minor | 0 second | When doing the year end closing, you might get a warning that you still have to depreciate assets although no ass...read more |
| 2025-04-16 10:29 | Exact Online - Error when deleting entry lines in purchase entries (Global) | minor | 23 hrs, 15 mins | This incident has been resolved. You are now able to delete entry lines in purchase entries again without issues....read more |
| 2025-04-14 15:36 | Exact Online Developers - Logging in to expired license not possible (Global) | minor | 25 hrs, 25 mins | This issue has been resolved. You can now log in again to convert your developer account to the new developer lic...read more |
| 2025-04-14 13:21 | Exact Online - Invalid error 'trackstatus: error' when sending invoices through PEPPOL (NL/BE) | minor | 0 second | The issue has been resolved and the affected invoices can now be send via PEPPOL through the history. [Sales > In...read more |
| 2025-04-14 09:01 | Exact Online - Email messages not delivered (Global) | minor | 1 hr, 22 mins | This issue has been resolved. Our apologies for the inconvenience.This issue has been resolved. Our apologies for the inconvenience. |
| 2025-04-13 10:45 | Exact Online Payroll - Social Fund in Taxivervoer & Besloten Busvervoer is calculated nett instead o... | minor | 0 second | The Social Fund calculation in Taxivervoer (NL-2801) and Besloten Busvervoer (NL-3001) is adjusted from nett to g...read more |
| 2025-04-11 13:58 | Exact Online - Delay processing uploaded scans (NL/BE) | minor | 0 second | You might still experience your scans not being processed with a delay. Please know this delay can take longer th...read more |
| 2025-04-11 13:29 | EOL Fiscaal - In the assessment overview, the client relationship filter is not working (NL) | none | 145 hrs, 21 mins | This issue has been resolved. The client filters are working again. Our apologies for the inconvenience.This issue has been resolved. The client filters are working again. Our apologies for the inconvenience. |
| 2025-04-11 13:27 | EOL Jaarrekening - In the fiscal position, the outcome of the calculation of corporate income tax is... | none | 146 hrs, 49 mins | This issue has been resolved. Our apologies for the inconvenienceThis issue has been resolved. Our apologies for the inconvenience |
| 2025-04-11 13:22 | EOL Fiscaal - The date of death on the client card is not saved correctly (NL) | none | 145 hrs, 29 mins | This issue has been resolved. Our apologies for the inconvenience.This issue has been resolved. Our apologies for the inconvenience. |
| 2025-04-11 09:18 | HR & Salarisgemak – Not possible to log into the back office (NL) | major | 41 mins | The issue has been resolved. It is possible to log into the back office again. Our apologies for the inconvenienc...read more |
| 2025-04-11 09:11 | Bank Gateway - Unable to use Rabo BoekhoudKoppeling to receive transactions or send payments (NL) | minor | 1 hr, 48 mins | This issue has been resolved by Rabobank and for that reason, you are able to send out payments and receive trans...read more |
| 2025-04-10 17:06 | Exact Online Fiscaal en Jaarrekening - Delayed website response on https://app.fiscaalgemak.nl (NL) | none | 3 hrs, 41 mins | This incident has been resolved.This incident has been resolved. |
| 2025-04-10 09:49 | Exact Online Collaboration - PDF files in the collaboration portal cannot be downloaded or downloade... | minor | 28 hrs, 43 mins | The issue has been resolved. Our apologies for the inconvenience.The issue has been resolved. Our apologies for the inconvenience. |
| 2025-04-09 17:03 | Exact Online Jaarrekening - Chapter 6 'Other notes' not hidden or shown with incorrect additional ch... | none | 189 hrs, 53 mins | This issue has been resolved. Our apologies for the inconvenience.This issue has been resolved. Our apologies for the inconvenience. |
| 2025-04-09 11:57 | Exact Online - Unable to log in (Global) | major | 3 hrs, 28 mins | This issue has been resolved. Our apologies for the inconvenience.This issue has been resolved. Our apologies for the inconvenience. |
| 2025-04-09 10:00 | Exact Online Fiscal - Gift tax returns rejected by the Tax Authorities (NL) | minor | 47 hrs, 55 mins | The issue has been resolved. Our apologies for the inconvenience.The issue has been resolved. Our apologies for the inconvenience. |
| 2025-04-07 10:41 | Exact Online - OOPS error when switching companies through the search bar (Global) | minor | 0 second | The issue has been resolved. It is possible again to switch companies through the search bar without facing unexp...read more |
| 2025-04-06 20:00 | [Scheduled] HR & Salaris Gemak - Maintenance on 04-04-2025 between 20:00 - 22:00 CEST | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-04 10:06 | Exact Online - Not able to create sales invoices as a MyFirm user (NL/BE) | minor | 118 hrs, 32 mins | This issue has been resolved. MyFirm users can create invoices again without hitting an OOPS error. Our apologies...read more |
| 2025-04-03 16:38 | Exact Online - Creation of new accounts with Graydon unavailable (BE) | minor | 16 hrs, 53 mins | This issue has been resolved. You won't experience issues anymore when creating new accounts with the Graydon fun...read more |
| 2025-04-03 15:31 | HR & Salarisgemak – Error message when you want to create a payment (NL) | minor | 94 hrs, 25 mins | The issue has been resolved. Creating payments is working as intended again. Our apologies for the inconvenience.The issue has been resolved. Creating payments is working as intended again. Our apologies for the inconvenience. |
| 2025-04-03 10:52 | Exact Online - Missing VAT codes (UK) | major | 0 second | All entries where an incorrect VAT percentage is used, need to be corrected. You can read more about the steps y...read more |
| 2025-04-02 20:00 | [Scheduled] HR & Salaris Gemak - Maintenance on 02-04-2025 between 20:00 - 22:00 CET | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-02 08:59 | Exact Online - Picking list / Delivery note can not be printed in Exact Online Premium (NL) | minor | 47 hrs, 52 mins | The issue has been resolved. Picking lists and delivery notes can be printed again without unjustified error mess...read more |
| 2025-04-02 07:57 | Exact Online - VAT percentages of the VAT codes have been unexpectedly changed (NL/Premium) | major | 0 second | All entries where an incorrect VAT percentage is used, need to be corrected. You can read more about the steps y...read more |
| 2025-04-01 14:41 | HR & Salarisgemak – Error message for payroll journal entries export to Snelstart (NL) | minor | 143 hrs, 40 mins | The issue has been resolved. Export to Snelstart is working as intended again. Our apologies for the inconvenienc...read more |
| 2025-04-01 10:27 | Exact Online - Delay in Codabox statements for KBC (Belgium) | minor | 20 hrs, 3 mins | The issue has been resolved by Codabox. All statements for KBC have been delivered. Our apologies for the inconve...read more |
| 2025-03-31 10:06 | Exact Cloud Services - Hosted desktop does not start (Global) | minor | 3 hrs, 13 mins | The issue has been resolved. Our apologies for the inconvenience.The issue has been resolved. Our apologies for the inconvenience. |
| 2025-03-31 09:12 | All Products - Support not reachable through phone (Global) | minor | 47 mins | The issue has been resolved. Our support department is reachable again through all channels including phone. Our ...read more |
| 2025-03-29 21:00 | [Scheduled] Exact Online Fiscal and Annual reporting - Scheduled Maintenance on 29th of March (NL) | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-29 16:09 | Exact Online Payroll - Travel time allowance foreman, apprentice or instructor includes incorrect ho... | minor | 0 second | The “travel time allowance foreman, apprentice or instructor” in the CLA Bouw & Infra (NL-0301a) has been adjuste...read more |
| 2025-03-29 11:27 | Exact Online Payroll – Leave hours are being deducted from hours worked for hourly paid employees | minor | 0 second | The WAZO leave and sickness calculation in for hourly paid employees has been adjusted. To calculate retroactivel...read more |
| 2025-03-28 17:01 | Exact Online Fiscal and Annual reporting - Delayed website response time and error messages (NL) | minor | 44 hrs, 28 mins | The issue has been resolved. Our apologies for the inconvenience.The issue has been resolved. Our apologies for the inconvenience. |
| 2025-03-28 12:30 | Exact Online Payroll - non-IBAN bank account causes error in tax declaration (NL) | minor | 0 second | The message 'bank account is not a valid IBAN' while creating a payroll tax declaration has been resolved. Our ap...read more |
| 2025-03-28 09:10 | Exact Online Payroll - Senior citizen scheme contribution not calculated for special rate in Groen, ... | minor | 0 second | In employment conditions group NL-0105 Groen, Grond & Infrastructuur the senior citizen scheme contribution (Bijd...read more |
| 2025-03-27 16:29 | Exact Online Payroll - Payroll tax report possibly not added to period report (NL) | minor | 0 second | This issue has been fixed for all future payroll tax declarations, but unfortunately we cannot fix it retroactive...read more |
| 2025-03-27 09:28 | Exact Online - Not able to start a support chat or create a supportcase (Global) | minor | 1 hr, 45 mins | The issue has been resolved. It is possible to create a supportcase or start a support chat again. Our apologies ...read more |