Current Status: Exalate is UP
We checked the official Exalate status page for updates 2 mins, 39 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-05-26 10:00 | [Scheduled] Upgrade of Exalate for ServiceNow and Salesforce to 5.25.0 version | maintenance | 1 hr, 47 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-05-21 10:00 | [Scheduled] Upgrade of Exalate for Jira Cloud to 5.25.0 version | maintenance | 7 hrs, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-05-20 10:00 | [Scheduled] Upgrade of Exalate for Github, Azure DevOps, Zendesk to 5.25.0 version | maintenance | 2 hrs, 20 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-05-07 10:00 | [Scheduled] Upgrade of Exalate for ServiceNow and Salesforce to 5.24.3 version | maintenance | 2 hrs, 11 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-05-06 15:31 | [Scheduled] Upgrade of Exalate for Github, Azure DevOps, Zendesk to 5.24.3 version | maintenance | 1 min | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-05-05 10:00 | [Scheduled] Upgrade of Exalate for Jira Cloud to 5.24.3 version | maintenance | 9 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-17 10:00 | [Scheduled] Upgrade of Exalate for ServiceNow and Salesforce to 5.24.2 version | maintenance | 1 hr, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-16 10:00 | [Scheduled] Upgrade of Exalate for Jira Cloud to 5.24.2 version | maintenance | 7 hrs, 41 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-15 10:00 | [Scheduled] Upgrade of Exalate for Github, Azure DevOps, Zendesk to 5.24.1 version | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-08 14:58 | Connection error on Cloud instance | major | 26 hrs, 34 mins | All affected services are now back online, and no further impacts have been observed. We apologize for any inconv...read more |
| 2025-03-26 18:00 | HotFix upgrade of Exalate for Jira Cloud to 5.23.3 version | none | 0 second | Mar 26, 19:00 CETCompleted - The scheduled maintenance has been completed.Mar 26, 10:30 CETIn progress - Schedule...read more |
| 2025-03-25 13:37 | HotFix upgrade of Exalate for Zendesk, Azure DevOps, Github, Salesforce, ServiceNow to 5.23.3 versio... | none | 0 second | Mar 25, 14:37 CETCompleted - The scheduled maintenance has been completed.Mar 25, 10:30 CETIn progress - Schedule...read more |
| 2025-03-24 18:00 | Security Maintenance Update | none | 0 second | Mar 24, 19:00 CETCompleted - The scheduled maintenance has been completed.Mar 24, 10:00 CETIn progress - Schedule...read more |
| 2025-03-19 20:00 | Upgrade of Exalate for Jira Cloud to 5.23.0 version | none | 0 second | Mar 19, 21:00 CETCompleted - The scheduled maintenance has been completed.Mar 19, 10:00 CETIn progress - Schedule...read more |
| 2025-03-18 13:00 | Upgrade of Exalate for Salesforce and ServiceNow to 5.23.0 version | none | 0 second | Mar 18, 14:00 CETCompleted - The scheduled maintenance has been completed.Mar 18, 10:00 CETIn progress - Schedule...read more |
| 2025-03-17 12:00 | Upgrade of Exalate for Azure DevOps, Zendesk, Github to 5.23.0 version | none | 0 second | Mar 17, 13:00 CETCompleted - The scheduled maintenance has been completed.Mar 17, 10:00 CETIn progress - Schedule...read more |
| 2025-03-14 07:00 | Database maintenance | none | 0 second | Mar 14, 08:00 CETCompleted - The scheduled maintenance has been completed.Mar 14, 07:00 CETIn progress - Schedule...read more |
| 2025-02-21 14:59 | Some nodes are down due to cluster issue | none | 0 second | Feb 21, 15:59 CETResolved - This incident has been resolved. We will be providing an RCA next week.Feb 20, 15:35 ...read more |
| 2025-02-21 08:00 | Database Maintenance Notification | none | 0 second | Feb 21, 09:00 CETCompleted - The scheduled maintenance has been completed.Feb 21, 08:00 CETIn progress - Schedule...read more |
| 2025-02-19 20:00 | Upgrade of Exalate for Jira Cloud to 5.22.0 version | none | 0 second | Feb 19, 21:00 CETCompleted - The scheduled maintenance has been completed.Feb 19, 10:00 CETIn progress - Schedule...read more |
| 2025-02-18 13:00 | Upgrade of Exalate for ServiceNow and Salesforce to 5.22.0 version | none | 0 second | Feb 18, 14:00 CETCompleted - The scheduled maintenance has been completed.Feb 18, 10:00 CETIn progress - Schedule...read more |
| 2025-02-17 13:00 | Upgrade of Exalate for Azure DevOps, Zendesk and Github to 5.22.0 version | none | 0 second | Feb 17, 14:00 CETCompleted - The scheduled maintenance has been completed.Feb 17, 10:00 CETIn progress - Schedule...read more |
| 2025-01-23 11:00 | HotFix Upgrade of Exalate for Github to 5.21.2 version | none | 0 second | Jan 23, 12:00 CETCompleted - The scheduled maintenance has been completed.Jan 23, 10:00 CETIn progress - Schedule...read more |
| 2025-01-22 20:00 | Upgrade of Exalate for Jira Cloud to 5.21.1 version | none | 0 second | Jan 22, 21:00 CETCompleted - The scheduled maintenance has been completed.Jan 22, 10:00 CETIn progress - Schedule...read more |
| 2025-01-21 13:00 | Upgrade of Exalate for ServiceNow and Salesforce to 5.21.0 version | none | 0 second | Jan 21, 14:00 CETCompleted - The scheduled maintenance has been completed.Jan 21, 10:00 CETIn progress - Schedule...read more |
| 2025-01-16 16:51 | www.exalate.com is not accessible | major | 17 hrs, 49 mins | The incident is resolved.The incident is resolved. |
| 2025-01-16 10:00 | [Scheduled] Upgrade of Exalate for Github, Azure DevOps and Zendesk to 5.21.0 version | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-12-19 11:00 | [Scheduled] Hotfix release of Exalate for ServiceNow to 5.20.2 version | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-12-19 11:00 | [Scheduled] Upgrade of Exalate for Github to 5.20.1 version | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-12-18 10:00 | [Scheduled] Upgrade of Exalate for Jira Cloud to 5.20.1 version | maintenance | 13 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-12-17 11:00 | [Scheduled] Upgrade of Exalate for Salesforce and ServiceNow to 5.20.1 version | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-12-16 11:00 | [Scheduled] Upgrade of Exalate for Azure DevOps and Zendesk to 5.20.0 version | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-11-28 11:00 | [Scheduled] Upgrade Exalate for Jira Cloud to version 5.19.3 | maintenance | 9 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-11-27 10:00 | [Scheduled] Upgrade Exalate for Salesforce and ServiceNow to version 5.19.2 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-11-26 10:00 | [Scheduled] Upgrade Exalate for Github, Azure DevOps, Zendesk to version 5.19.2 | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-11-19 10:00 | [Scheduled] Upgrade Exalate for Github, Azure DevOps, Zendesk to version 5.19.1 | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-11-13 09:44 | Salesforce nodes down due to a major service interruption at Salesforce | major | 151 hrs, 25 mins | We consider the case closed. The root cause was a degraded performance at the salesforce side. We are looking ho...read more |
| 2024-10-31 12:00 | [Scheduled] Upgrade Exalate for Salesforce to version 5.18.0 | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-10-30 10:00 | [Scheduled] Upgrade Exalate for ServiceNow to version 5.18.0 | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-10-29 11:15 | [Scheduled] Upgrade Exalate for Jira Cloud to version 5.18.0 | maintenance | 10 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-10-28 10:00 | [Scheduled] Upgrade Exalate for Azure DevOps, Github and Zendesk to version 5.18.0 | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-10-09 17:15 | Partial Outage of Exalate Nodes | major | 15 hrs, 13 mins | The incident has been resolved, we will be providing a postmortem soon.The incident has been resolved, we will be providing a postmortem soon. |
| 2024-10-03 10:00 | [Scheduled] Upgrade of Exalate for Salesforce to version 5.17.1 | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-10-01 11:00 | [Scheduled] Upgrade of Exalate for ServiceNow to version 5.17.1 | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-09-30 10:00 | [Scheduled] Upgrade Exalate for Jira Cloud to version 5.17.1 | maintenance | 10 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-09-28 21:00 | [Scheduled] Database maintenance for cloud SQL | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-09-28 15:35 | Exalate Console not loading on some Zendesk | minor | 0 second | The incident has been resolved. All nodes are operational.The incident has been resolved. All nodes are operational. |
| 2024-09-26 10:00 | [Scheduled] Upgrade Exalate for Azure DevOps, Github and Zendesk to version 5.17.1 | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-09-22 21:40 | Nodes down due to routing incident in core infrastructure | critical | 64 hrs, 29 mins | The issue affecting Exalate Cloud has been resolved. We are currently preparing a post-mortem report, which will ...read more |
| 2024-09-12 11:00 | [Scheduled] Upgrade Exalate for ServiceNow to version 5.16.0 | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |