Current Status: Files is UP
We checked the official Files status page for updates 3 mins, 12 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-02-18 11:39 | FTP and SFTP services only: Elevated error rates | minor | 13 mins | We have resolved an incident which caused elevated error rates on the SFTP and FTP services on Files.com in all r...read more |
| 2025-01-24 18:25 | FTP and SFTP Services Only: Degraded Transfer Performance in the USA Region | none | 0 second | Jan 24, 10:25 PSTResolved - We have resolved an incident causing degraded performance on FTP and SFTP transfers i...read more |
| 2025-01-18 15:32 | London Region Only: Elevated Error Rates and/or Performance Degradation To Network Services | none | 0 second | Jan 18, 07:32 PSTResolved - All services have been restored and are operating normally. London only: We have reso...read more |
| 2024-12-06 20:00 | FTP: Elevated Error Rates in USA and Germany regions only | none | 0 second | Dec 6, 12:00 PSTResolved - We have resolved an incident causing elevated error rates on the FTP service on Files...read more |
| 2024-11-25 08:50 | Singapore Region Only: FTP Service Outage | none | 0 second | Nov 25, 00:50 PSTResolved - All services have been restored and are operating normally. We have resolved a major ...read more |
| 2024-11-19 16:49 | FTP Degraded – All Regions | none | 0 second | Nov 19, 08:49 PSTResolved - We have resolved elevated error rates on the FTP service on Files.com in all regions....read more |
| 2024-11-13 16:32 | FTP: Elevated error rates in USA region only | none | 0 second | Nov 13, 08:32 PSTResolved - We have resolved elevated error rates on the FTP service on Files.com in our primary ...read more |
| 2024-11-06 19:30 | Web interface only: Reports of elevated errors | none | 0 second | Nov 6, 11:30 PSTResolved - Files.com has resolved an incident that caused elevated errors on the web interface. ...read more |
| 2024-10-29 17:30 | SFTP, FTP, and WebDAV services only: Elevated error rates | none | 0 second | Oct 29, 10:30 PDTResolved - Files.com is aware of elevated error rates on the FTP, SFTP, and WebDAV services on F...read more |
| 2024-10-11 00:00 | Web Interface Only: Failures downloading more than 1 file at a time | none | 0 second | Oct 10, 17:00 PDTResolved - We have resolved an incident related to download failures of more than one file at a ...read more |
| 2024-09-19 13:00 | Slower than usual API response times, affecting downstream services | none | 0 second | Sep 19, 06:00 PDTResolved - We have resolved an incident causing slower than usual API responses for 13 minutes o...read more |
| 2024-09-10 11:19 | Major Partial Outage – All Regions - FTP, SFTP, WebDAV, and the legacy ExaVault API | none | 0 second | Sep 10, 04:19 PDTResolved - We have resolved a major partial outage of SFTP, FTP, WebDAV, and the legacy ExaVault...read more |
| 2024-09-05 15:30 | FTP, SFTP, and WebDAV Only: Elevated Error Rates | none | 0 second | Sep 5, 08:30 PDTResolved - We have resolved an incident causing elevated error rates on the FTP, SFTP, and WebDA...read more |
| 2024-08-06 23:15 | SFTP Service Only: Elevated Error Rates | none | 0 second | Aug 6, 16:15 PDTResolved - We have resolved elevated error rates on the SFTP service on Files.com in all regions...read more |
| 2024-08-02 15:00 | Connection failures over SFTP, FTP, and WebDAV for recently logged in users attempting new connectio... | none | 0 second | Aug 2, 08:00 PDTResolved - We have resolved an issue causing connection failures over SFTP, FTP, and WebDAV for ...read more |
| 2024-07-08 18:00 | Issues Impacting Logins via SSO (Single Sign On) | none | 0 second | Jul 8, 11:00 PDTResolved - We have resolved an issue that was preventing certain logins on Files.com via Single ...read more |
| 2024-06-11 14:22 | SFTP and Google Drive remote server failures on certain sites | none | 0 second | Jun 11, 07:22 PDTResolved - This incident affected SFTP and Google Drive remote server syncs and mounts on a port...read more |
| 2024-05-01 18:49 | HTTPS outage for sites using the ExaVault host key without a Custom Domain for users in non-US regio... | none | 0 second | May 1, 11:49 PDTResolved - ExaVault is a service that was acquired by Files.com. A small percentage of former E...read more |
| 2024-05-01 12:51 | Intermittent connection failures, followed by a brief outage of all services for sites using the Exa... | none | 0 second | May 1, 05:51 PDTResolved - ExaVault is a service that was acquired by Files.com. A small percentage of former E...read more |
| 2024-04-16 21:30 | Some Larger Automations and Bulk File Actions Failed to Fully Complete | none | 0 second | Apr 16, 14:30 PDTResolved - We have identified a coding error that caused Automations and manual bulk file move/c...read more |
| 2024-04-15 01:15 | RESOLVED - FTP Authentication Issues for Customers with "SSL/TLS Required" Sitewide, but with Indivi... | none | 0 second | Apr 14, 18:15 PDTResolved - From 9:17am through 9:19pm EST, users on sites with the "SSL/TLS Required" setting se...read more |
| 2024-03-25 16:16 | Emails from Files.com failing to send | none | 0 second | Mar 25, 09:16 PDTResolved - We have resolved the issue causing a total failure of outbound emails sent from Files...read more |
| 2024-01-29 23:00 | RESOLVED - Failed Uploads to Mounts | none | 0 second | Jan 29, 15:00 PSTResolved - All services have been restored and are operating normally. From 3:08p.m. PT to 3:22 ...read more |
| 2024-01-29 19:30 | RESOLVED - Performance Degradation and/or High Error Rates | none | 0 second | Jan 29, 11:30 PSTResolved - All services have been restored and are operating normally. We have resolved a perfor...read more |
| 2024-01-12 21:11 | Performance Degradation and/or High Error Rates | none | 0 second | Jan 12, 13:11 PSTResolved - All services have been restored and are operating normally. We have resolved a perfor...read more |
| 2023-12-05 04:51 | SFTP Service in the USA Region Service Outage | major | 1 hr, 50 mins | All services have been restored and are operating normally. We have resolved a major outage of the SFTP service...read more |
| 2023-11-21 05:55 | Delays To Batch and Scheduled Operations | major | 52 mins | We have resolved a situation causing delays to batch and scheduled operations, including but not limited to sched...read more |
| 2023-10-20 10:40 | EU (Germany) Region Only: Delays and Errors Related to Certain Background Processing | major | 30 mins | All services have been restored and are operating normally. EU (Germany) Region only: We have resolved an issue...read more |
| 2023-10-06 06:16 | Delays To Batch and Scheduled Operations; Performance Degradation and/or High Error Rates | major | 4 hrs, 8 mins | All services have been restored and are operating normally. We have resolved a situation causing delays to batc...read more |
| 2023-09-25 19:00 | RESOLVED - Web UI Case Sensitivity Issues in File/Folder Names | none | 0 second | All services have been restored and are operating normally. Web UI Only: We have resolved an issue where permi...read more |
| 2023-08-22 11:32 | RESOLVED - 7 Minute Outage | none | 0 second | All services have been restored and are operating normally. We have resolved a major outage on Files.com which ...read more |
| 2023-08-22 04:00 | RESOLVED - Delays To Batch and Scheduled Operations | none | 0 second | All services have been restored and are operating normally. We have resolved a situation causing delays to batc...read more |
| 2023-08-14 10:09 | USA Region Only: Elevated Error Rates and/or Performance Degradation To Network Services | major | 1 hr, 5 mins | All services have been restored and are operating normally. We have resolved a performance degradation on Files...read more |
| 2023-07-27 10:00 | Five Minute Outage | none | 0 second | We have resolved a major outage on Files.com which affected all Files.com core and auxiliary services in all regi...read more |
| 2023-06-30 16:02 | Performance Degradation and/or High Error Rates | major | 1 hr, 35 mins | All services have been restored and are operating normally. We have resolved a situation causing slight error r...read more |
| 2023-06-29 04:08 | Reports of Elevated Errors | major | 32 mins | We have resolved an issue that was causing elevated errors. This incident occurred between the times of 1:59 AM P...read more |
| 2023-06-27 13:30 | Australia Region Only: Issues Affecting WebDAV, Public Hosting, and ZIP Downloads | none | 0 second | We have resolved a major outage impacting WebDAV, publicly hosted files (hosted-by-files.com), and ZIP downloads ...read more |
| 2023-05-15 01:54 | Delays To Scheduled Operations | critical | 26 mins | We have resolved a situation causing delays to scheduled operations around syncs. Operations were delayed beginn...read more |
| 2023-05-12 15:45 | Reports of Elevated DNS Errors | none | 38 mins | All services have been restored and are operating normally. We resolved a DNS issue resulting in some intermitt...read more |
| 2023-05-08 17:12 | SFTP, FTP/FTPS, WebDAV Service Degraded | major | 25 mins | All services have been restored and are operating normally. Users connecting to accounts with a custom namespac...read more |
| 2023-05-08 13:47 | SFTP Entirely Down – US East Region (Primary) | critical | 4 mins | All services have been restored and are operating normally. We have resolved a major outage of the SFTP service...read more |
| 2023-05-05 12:00 | All Regions: Major Network Outage | major | 3 hrs, 30 mins | All services have been restored and are operating normally. We have identified and resolved the root cause underl...read more |
| 2023-05-02 13:11 | US Region Only: Web Service Elevated Error Rates | major | 7 mins | All services have been restored and are operating normally. All web services should be operating as normal. The...read more |
| 2023-05-02 13:07 | Delays To Batch and Scheduled Operations | major | 8 mins | We have resolved a situation causing delays to batch and scheduled operations, including but not limited to sched...read more |
| 2023-05-01 08:10 | Canada Region Only: Delays and Errors Related to Certain Background Processing | major | 4 hrs, 8 mins | All services have been restored and are operating normally. Canada only: We have resolved an issue with certain...read more |
| 2023-04-27 11:51 | USA and Australia Regions Only: Elevated Error Rates and/or Performance Degradation To Network Servi... | major | 3 hrs, 13 mins | We have resolved a performance degradation on Files.com affecting Files.com services in our primary USA and Austr...read more |
| 2023-04-22 11:04 | Delays To Batch and Scheduled Operations | major | 34 mins | We have resolved a situation causing delays to batch and scheduled operations, including but not limited to sched...read more |
| 2023-04-20 11:57 | Reports of Elevated Errors - 2FA and SSO Logins | major | 11 mins | All services have been restored and are operating normally. We have resolved an issue that was causing web logi...read more |
| 2023-04-20 11:00 | RESOLVED - FTP Service Only: Elevated Error Rates On Wildcard Searches | none | 0 second | FTP only: We identified elevated error rates on the FTP service on Files.com in all regions. Attempts to list fil...read more |
| 2023-04-20 02:00 | Delays To Batch and Scheduled Operations | none | 0 second | We have resolved a situation causing delays to batch and scheduled operations, including but not limited to sched...read more |