Current Status: Finalsite is UP
We checked the official Finalsite status page for updates 4 mins, 28 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-11-13 08:00 | Composer Maintenance | none | 0 second | THIS IS A SCHEDULED EVENT Nov 13, 03:00 - 05:00 ESTNov 6, 16:25 ESTScheduled - We will be performing routine mai...read more |
| 2025-11-10 07:00 | Composer Maintenance | none | 0 second | THIS IS A SCHEDULED EVENT Nov 10, 02:00 - 04:00 ESTOct 25, 21:17 EDTScheduled - We will be performing routine mai...read more |
| 2025-11-06 07:00 | Composer Maintenance | none | 0 second | THIS IS A SCHEDULED EVENT Nov 6, 02:00 - 04:00 ESTOct 25, 21:16 EDTScheduled - We will be performing routine main...read more |
| 2025-11-04 03:00 | [Scheduled] Composer Maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-29 04:00 | [Scheduled] Composer Maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-27 15:00 | [Scheduled] Composer Maintenance | maintenance | 1 hr, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-23 19:13 | Intermittent SMS Deliverability Issues | none | 91 hrs, 13 mins | This incident has been resolved.This incident has been resolved. |
| 2025-10-23 08:00 | [Scheduled] Composer Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-21 16:54 | Composer: Resource Upload Issues | minor | 20 hrs, 5 mins | This issue has been resolved. Resource uploads have continued to process as expected.This issue has been resolved. Resource uploads have continued to process as expected. |
| 2025-10-17 09:20 | Messages/XR: Sending Delays for US East | minor | 58 hrs, 39 mins | This incident has been resolved.This incident has been resolved. |
| 2025-10-16 14:29 | Mass Notifications and Messages XR-Enterprise SMS Issues | none | 333 hrs, 51 mins | This incident has been resolved. Please visit <a href="https://cesupport.finalsite.com/hc/en-us/articles/40239613...read more |
| 2025-10-16 12:25 | Messages/XR: Sending Delays for US East | minor | 3 hrs, 27 mins | This issue with sending delays has been resolved.This issue with sending delays has been resolved. |
| 2025-10-14 01:00 | [Scheduled] Scheduled Maintenance: Mass Notifications and Messages XR-Enterprise | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-13 05:55 | Finalsite Comms Service Update | maintenance | 80 hrs, 29 mins | We are closing this incident and consolidating in a secondary incident for clarity.We are closing this incident and consolidating in a secondary incident for clarity. |
| 2025-10-12 17:54 | [Scheduled] Urgent Maintenance: Mass Notifications and MXR-E | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-10 12:23 | Connect - Service Update | none | 0 second | Intermittent failures are being observed with Emergency SMS and SMS not sent from ten-digit phone numbers. For co...read more |
| 2025-10-10 12:22 | Mass Notifications - Service Update | maintenance | 0 second | Intermittent failures are being observed with SMS not sent from ten-digit phone numbers. For complete information...read more |
| 2025-10-10 12:22 | Messages XR-Enterprise - Service Update | maintenance | 0 second | Intermittent failures are being observed with SMS not sent from ten-digit phone numbers. For complete information...read more |
| 2025-10-08 12:00 | Connect - Service Update | minor | 0 second | We are continuing to work on a fix for this issue.We are continuing to work on a fix for this issue. |
| 2025-10-08 11:59 | Messages XR-Enterprise - Service Update | minor | 0 second | We are continuing to work on a fix for this issue.We are continuing to work on a fix for this issue. |
| 2025-10-08 11:58 | Mass Notifications - Service Update | minor | 0 second | We are continuing to work on a fix for this issue.We are continuing to work on a fix for this issue. |
| 2025-10-07 09:51 | Composer Performance Issues | minor | 25 hrs, 22 mins | Our software upgrade has been released to all clients at this time, and this incident has been resolved. If you a...read more |
| 2025-10-07 08:32 | Mass Notifications - Service Restoration Update | minor | 0 second | Our team continues to work diligently to restore full functionality. All contacts have been restored to the syste...read more |
| 2025-10-07 08:32 | Messages XR-Enterprise - Service Restoration Update | minor | 0 second | Our team continues to work diligently to restore full functionality. All contacts have been restored to the syste...read more |
| 2025-10-07 08:30 | Messages XR - Voice Message Sending Incident | minor | 25 hrs, 18 mins | This incident has been resolved.This incident has been resolved. |
| 2025-10-07 08:28 | Connect - Service Restoration Update | minor | 0 second | Our team continues to work diligently to restore full functionality. Emergency SMS and Non-10DLC SMS remain degra...read more |
| 2025-10-05 03:43 | Emergency Maintenance - Messages XR-Enterprise, Mass Notifications, and Connect | major | 52 hrs, 50 mins | This incident has been resolved.This incident has been resolved. |
| 2025-10-02 13:11 | Connect: SMS Sending Incident | major | 115 hrs, 22 mins | This incident has been resolved.This incident has been resolved. |
| 2025-09-17 15:46 | Messages XR Enterprise: Issue with list loading when selecting recipients | minor | 143 hrs, 14 mins | This issue has been resolved, and recipient list behavior is corrected.This issue has been resolved, and recipient list behavior is corrected. |
| 2025-09-07 22:05 | Mass Notifications and Messages XR-Enterprise: Phone Messaging Delayed (Resolved) | none | 0 second | This status is to inform you of an incident that is now resolved. Earlier today, an issue was encountered where...read more |
| 2025-09-05 16:56 | Connect: Email Reporting Issue | none | 111 hrs, 57 mins | Reporting is now back to normal, and we are no longer seeing large numbers of messages stuck in “Email Sent” stat...read more |
| 2025-09-03 09:52 | Messages XR-Enterprise: Issue when sending using the Beefree Editor | minor | 216 hrs, 43 mins | This issue has now been resolved.This issue has now been resolved. |
| 2025-08-19 14:16 | Trouble Creating Smore Newsletter | none | 0 second | Aug 19, 10:16 EDTResolved - Working with Smore, they have identified the issue, and Smore newsletter creation is ...read more |
| 2025-08-15 04:04 | EMS Database Migration - US/Global Region | none | 0 second | Aug 15, 00:04 EDTCompleted - The scheduled maintenance has been completed.Aug 14, 22:56 EDTVerifying - Verificati...read more |
| 2025-08-14 14:33 | Messages XR Delivery and Reporting Issues | none | 0 second | Aug 14, 10:33 EDTResolved - We would like to report that delays with message sending and reporting have been reso...read more |
| 2025-08-14 09:00 | Composer Maintenance | none | 0 second | Aug 14, 05:00 EDTCompleted - The scheduled maintenance has been completed.Aug 14, 03:00 EDTIn progress - Schedule...read more |
| 2025-08-13 10:00 | Composer Maintenance | none | 0 second | Aug 13, 06:00 EDTCompleted - The scheduled maintenance has been completed.Aug 13, 03:00 EDTIn progress - Schedule...read more |
| 2025-08-13 02:00 | [Scheduled] Connect 5.22.50 Release | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-11 02:00 | [Scheduled] Composer Maintenance | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-11 01:00 | [Scheduled] Composer Maintenance | maintenance | 5 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-08 20:45 | Connect: SMS Sending Issue | minor | 1 hr, 31 mins | This incident has been resolved.This incident has been resolved. |
| 2025-08-07 21:00 | [Scheduled] EMS Database Migration - Canadian Region | maintenance | 1 hr, 20 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-05 15:00 | [Scheduled] Composer Maintenance | maintenance | 2 hrs, 1 min | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-05 15:00 | [Scheduled] Composer Maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-05 03:00 | [Scheduled] Composer Maintenance | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-04 15:15 | SMS Sending Delay | minor | 20 hrs, 20 mins | Working with our third party provider, this issue is now resolved as of 9am CT. We again apologize for any inconv...read more |
| 2025-08-04 08:02 | Degraded Performance Issue | major | 3 hrs, 14 mins | This incident has been resolved.This incident has been resolved. |
| 2025-07-22 10:36 | Mass Notification – Messages Not Sending for a Subset of Clients | major | 1 hr, 15 mins | The issue has been resolved, and all messages are once again sending. Thank you for your patience while we worked...read more |
| 2025-07-09 00:00 | [Scheduled] Connect 5.22.49 Release | maintenance | 5 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-08 04:01 | [Scheduled] Composer Maintenance | maintenance | 29 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |