Current Status: flatfile is UP
We checked the official flatfile status page for updates 2 mins, 46 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-06-11 15:27 | Excel Files Not Extracting | minor | 1 hr, 31 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-11 10:00 | Uploads Are Unresponsive | major | 5 hrs, 17 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-10 13:52 | Intermittent Bad Gateway Errors | major | 9 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-05 18:00 | [Scheduled] Database Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-06-04 04:30 | Files failing to upload | minor | 6 hrs, 16 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-03 15:36 | Unable to access platform.flatfile.com | critical | 17 mins | This incident has been resolved.This incident has been resolved. |
| 2025-05-30 11:45 | Platform Outage | critical | 1 hr, 1 min | This incident has been resolved.This incident has been resolved. |
| 2025-05-28 07:45 | Spaces Failing to Load | major | 1 hr | This incident has been resolved.This incident has been resolved. |
| 2025-05-23 15:23 | Slowness in Loading Spaces | minor | 2 hrs, 12 mins | This incident has been resolved.This incident has been resolved. |
| 2025-05-23 14:30 | File Uploads Failing | minor | 7 mins | This incident has been resolved.This incident has been resolved. |
| 2025-05-23 10:05 | Identity Service Degredation | major | 22 mins | Logins to the US, EU, and UK environments are operational again! All dashboards should now be accessible.Logins to the US, EU, and UK environments are operational again! All dashboards should now be accessible. |
| 2025-05-19 22:10 | AU Region Frontend Application Outage | none | 0 second | A frontend application configuration variable change was deployed prior to deploying the code change. The configu...read more |
| 2025-05-07 07:12 | Intermittent 504 Errors | minor | 1 hr, 2 mins | This incident has been resolved.This incident has been resolved. |
| 2025-05-07 02:29 | Spaces failing to load | minor | 2 hrs, 16 mins | This incident has been resolved. The root cause of the incident was due to a misconfiguration when releasing an u...read more |
| 2025-05-06 13:59 | Spaces Failing to Load | minor | 1 hr, 38 mins | This incident has been resolved. Root Cause is still being determined.This incident has been resolved. Root Cause is still being determined. |
| 2025-05-06 10:30 | Spaces failing to load | none | 0 second | Cache invalidation conflicts for our configuration service led to a degradation of the Spaces application in some...read more |
| 2025-05-01 08:41 | Error Creating and Loading Spaces | critical | 3 hrs, 11 mins | Earlier today we deployed a feature that relied on a new environment variable. Despite updating the relevant file...read more |
| 2025-04-29 02:11 | EU Application Routing Incident | critical | 11 mins | This incident has been resolved.This incident has been resolved. |
| 2025-04-24 10:00 | Caching Round-trip Discrepancy | minor | 0 second | A recent update introduced a change to how sheet counts are processed. As part of this update, we began including...read more |
| 2025-04-17 16:14 | Spaces Not Loading | major | 9 mins | This incident has been resolved.This incident has been resolved. |
| 2025-04-02 10:53 | Intermittent 503 Errors | major | 1 hr, 15 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-26 10:31 | Dashboard Inaccessible | critical | 38 mins | While making an enhancement update on the way we do releases, we encountered a drop in network traffic to our ser...read more |
| 2025-03-25 09:18 | Intermittent 502s | minor | 2 hrs, 9 mins | Flatfile experienced an issue maintaining database connections via a proxy which led to service degradations wher...read more |
| 2025-03-19 07:10 | Login and space load errors on UK region | major | 1 hr, 34 mins | An update was deployed to the UK regional server that ended up breaking some internal routing. Once the routing i...read more |
| 2025-03-14 07:33 | "Something went wrong" errors | minor | 1 hr, 30 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-07 07:30 | Intermittent Jobs Failures | none | 0 second | As a result of a traffic spike the database connection pool was overwhelmed between 10:30-11:30am Eastern. We wil...read more |
| 2025-03-06 08:57 | Intermittent job failures | minor | 1 hr, 48 mins | As a result of a traffic spike the database connection pool was overwhelmed. We will be updating our rate limitin...read more |
| 2025-03-04 08:51 | Portal Instability | minor | 14 mins | We rolled back a change affecting jobs; this incident is resolved.We rolled back a change affecting jobs; this incident is resolved. |
| 2025-03-04 00:47 | Portal Service Degredation | major | 17 mins | This incident has been resolved.This incident has been resolved. |
| 2025-02-21 11:59 | Intermittent 400 errors on some operations | minor | 36 mins | This incident has been resolved. We were seeing intermittent connectivity issues to blob storage, and deployed a ...read more |
| 2025-02-19 08:49 | Intermittent Login Errors | minor | 58 mins | This incident has been resolved.This incident has been resolved. |
| 2025-02-18 07:56 | Database Connection Errors on EU Region | minor | 37 mins | This incident has been resolved.This incident has been resolved. |
| 2025-02-05 18:00 | [Scheduled] Scheduled Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-01-09 14:38 | Users are unable to Import Files | major | 24 mins | This incident has been resolved.This incident has been resolved. |
| 2025-01-07 15:03 | Login Issues | critical | 6 mins | We have rolled out a fix and systems are operational.We have rolled out a fix and systems are operational. |
| 2024-12-20 05:22 | Intermittent Errors on EU Regional Server | major | 8 mins | This incident has been resolved.This incident has been resolved. |
| 2024-12-18 08:26 | Errors on Platform API | major | 2 hrs, 54 mins | This incident has been resolved. We tuned our database for this region to prevent long running queries.This incident has been resolved. We tuned our database for this region to prevent long running queries. |
| 2024-12-18 05:14 | Errors on Platform API | major | 49 mins | Earlier today, we experienced issues with our app due to hitting memory constraints. We have addressed the issue ...read more |
| 2024-12-10 12:50 | Slowness loading parts of the dashboard and spaces | minor | 2 hrs, 20 mins | We recently observed increased network traffic that caused some areas of slowness. Our team identified the issue ...read more |
| 2024-12-09 14:59 | Authentication Services Outage | critical | 6 hrs, 26 mins | This incident has been resolved.This incident has been resolved. |
| 2024-12-06 05:14 | Intermittent Failure to load v2 Portal | major | 3 hrs, 7 mins | Earlier today, we experienced issues with our cache database due to hitting a memory limit. We have addressed the...read more |
| 2024-11-06 04:54 | Slowness, errors creating workbooks | minor | 10 hrs, 40 mins | This incident has been resolved.This incident has been resolved. |
| 2024-11-04 05:05 | Slowness, errors creating workbooks | minor | 6 hrs, 1 min | Earlier today, we saw failed indexing on new workbooks and found a recent change that initiated this behavior. We...read more |
| 2024-10-30 14:33 | Flatfile Not Accessible | major | 49 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-23 08:20 | Slowness loading sheets, extracting files | major | 1 hr, 6 mins | A testing scenario that resulted in a dramatic traffic spike resulted in temporary decreased performance on API e...read more |
| 2024-10-08 05:23 | CSV Extraction Failure/Slow | minor | 1 hr, 28 mins | Queue backpressure caused by high network traffic caused degraded performance on some asynchronous processes such...read more |
| 2024-09-30 13:57 | Spaces not loading | major | 3 mins | This incident has been resolved.This incident has been resolved. |
| 2024-09-27 05:54 | events.flatfile.com Errors | none | 3 hrs, 36 mins | We've restored the internal service, so you should no longer see these errors in your developer console.We've restored the internal service, so you should no longer see these errors in your developer console. |
| 2024-09-19 18:30 | [Scheduled] Infrastructure Maintenance | maintenance | 13 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-09-19 06:00 | [Scheduled] Scheduled Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |