Current Status: Freshservice is UP
We checked the official Freshservice status page for updates 3 mins, 47 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-05-25 04:30 | Urgent Scheduled maintenance in Billing system | none | 0 second | Our third-party billing partner is conducting a scheduled maintenance, which will impact the subscription flow. T...read more |
| 2025-05-24 04:30 | Urgent Scheduled maintenance in Billing system | none | 0 second | Our third-party billing partner is conducting a scheduled maintenance, which will impact the subscription flow. T...read more |
| 2025-05-13 14:30 | Unable to access Freshservice | none | 0 second | Due to issue in our Third party services Customers from the US region may have experienced issues accessing the F...read more |
| 2025-05-02 10:40 | Intermittent Issue while accessing Freshservice | none | 0 second | The issue impacting access to Freshservice from the EUC POD was due to a service disruption from our upstream pro...read more |
| 2025-04-26 02:30 | Scheduled Maintenance in Freshservice | none | 0 second | We are upgrading our database systems to enhance our service, which may cause minor disruptions to Chat and Login...read more |
| 2025-04-05 03:30 | Scheduled Maintenance in Freshservice | none | 0 second | We are upgrading one of our database components to enhance the customer experience, resulting in minor disruption...read more |
| 2025-04-05 01:30 | Scheduled Maintenance in Freshservice | none | 0 second | We are upgrading one of our database components to enhance the customer experience, resulting in minor disruption...read more |
| 2025-03-30 02:30 | Scheduled Maintenance in Freshservice | none | 0 second | We are upgrading one of our database components to enhance the customer experience, resulting in minor disruption...read more |
| 2025-03-23 03:30 | Subject: Scheduled Maintenance in Freshservice. | none | 0 second | We are upgrading our database systems to enhance our service, which may cause minor disruptions to the Freshservi...read more |
| 2025-03-23 03:30 | Scheduled Maintenance in Freshservice | none | 0 second | We are upgrading one of our database components to enhance the customer experience, resulting in minor disruption...read more |
| 2025-03-23 02:30 | Scheduled Maintenance in Freshservice | none | 0 second | We are upgrading our database systems to enhance our service, which may cause minor disruptions to the freshservi...read more |
| 2025-03-20 04:00 | Performance Degradation with Analytics | none | 0 second | We are experiencing problems with the Analytics, which is preventing customers from seeing the most recent data i...read more |
| 2025-03-19 14:22 | Analytics Reports are slow to load in US region | none | 0 second | Snowflake is having data cloud connectivity issues due to which customers using ANALYTICS are experiencing interm...read more |
| 2025-03-15 03:30 | Scheduled Maintenance in Freshservice | none | 0 second | We are upgrading one of our database components to enhance the customer experience, resulting in minor disruption...read more |
| 2025-03-15 02:30 | Scheduled Maintenance in Freshservice | none | 0 second | We are upgrading one of our database components to enhance the customer experience, resulting in minor disruption...read more |
| 2025-03-15 01:30 | Scheduled Maintenance in Freshservice | none | 0 second | We are upgrading one of our database components to enhance the customer experience, resulting in minor disruption...read more |
| 2025-03-15 01:30 | Scheduled Maintenance in Freshservice. | none | 0 second | We are upgrading our database systems to enhance our service, which may cause minor disruptions to the Freshservi...read more |
| 2025-03-09 12:30 | Scheduled Maintenance in Freshservice | none | 0 second | We are upgrading one of our database components to enhance the customer experience, resulting in minor disruption...read more |
| 2025-03-07 08:30 | Scheduled Maintenance in Freshservice | none | 0 second | We are upgrading one of our database components to enhance the customer experience, resulting in minor disruption...read more |
| 2025-03-04 14:20 | Issues with Workflow Automation executions | none | 0 second | There is a current issue impacting the execution of workflows, causing potential delays for some customers specif...read more |
| 2025-03-01 20:40 | Degraded Mail Performance with Custom Mail Box | none | 0 second | Customers may encounter the mailbox error: "Freshservice custom mailbox error - Authentication Failure (Incorrect...read more |
| 2025-03-01 12:30 | Scheduled Maintenance in Freshservice | none | 0 second | We are upgrading our database systems to enhance our service, which may cause minor disruptions to the freshservi...read more |
| 2025-03-01 04:30 | Scheduled Maintenance in Freshservice | none | 0 second | We are upgrading our database systems to enhance our service, which may cause minor disruptions to the freshservi...read more |
| 2025-03-01 03:30 | Scheduled Maintenance in Freshservice | none | 0 second | We are upgrading our database systems to enhance our service, which may cause minor disruptions to the freshservi...read more |
| 2025-03-01 02:30 | Scheduled Maintenance in Freshservice | none | 0 second | We are upgrading our database systems to enhance our service, which may cause minor disruptions to the freshservi...read more |
| 2025-03-01 01:30 | Scheduled Maintenance in Freshservice | none | 0 second | We are upgrading our database systems to enhance our service, which may cause minor disruptions to the freshservi...read more |
| 2025-02-23 12:30 | Scheduled Maintenance in Freshservice | none | 0 second | We are upgrading our database systems to enhance our service, which may cause minor disruptions to the Freshservi...read more |
| 2025-02-23 04:30 | Scheduled Maintenance in Freshservice | none | 0 second | We are upgrading our database systems to enhance our service, which may cause minor disruptions to the freshservi...read more |
| 2025-02-23 03:30 | Scheduled Maintenance in Freshservice | none | 0 second | We are upgrading our database systems to enhance our service, which may cause minor disruptions to the freshservi...read more |
| 2025-02-23 02:30 | Scheduled Maintenance in Freshservice | none | 0 second | We are upgrading our database systems to enhance our service, which may cause minor disruptions to the freshservi...read more |
| 2025-02-11 22:06 | Issue with Alert Management | none | 0 second | Customers may have experienced difficulties in creating and updating alerts between 03:36 and 03:43 IST. There we...read more |
| 2025-02-01 11:08 | Issue With On-Call Management | none | 0 second | Customers might have faced issues in receiving on-call notifications on new assignments or reassignments during t...read more |
| 2025-01-22 07:48 | Login issues with Freshservice | none | 0 second | We are currently experiencing issues with logging into the Freshservice portal. Our developers are actively worki...read more |
| 2024-12-14 21:00 | Scheduled maintenance in Freshservice | none | 0 second | Our third-party service provider is conducting a scheduled maintenance, which will result in minor disruptions to...read more |
| 2024-12-03 06:30 | Important Update: Email System IP Allocation Upgrade | none | 0 second | We are upgrading the IP allocation model for our in-house email system, expanding the IP pools to enhance perform...read more |
| 2024-11-27 06:05 | Customers cannot access the Workflows,agent profiles,requester profiles and service items with 500 e... | none | 0 second | Some customers in the AU region experienced 500 errors when accessing workflows, agent/requester profiles, and se...read more |
| 2024-11-27 05:50 | Customers cannot access the Workflows,agent profiles,requester profiles and service items with 500 e... | none | 0 second | Some customers in the IND region experienced 500 errors when accessing workflows, agent/requester profiles, and s...read more |
| 2024-11-26 05:20 | Support Portal Accessibility Issues | none | 0 second | Our engineering team is currently investigating an issue where some customers may be experiencing difficulties ac...read more |
| 2024-11-25 14:16 | Issue With O365 Custom Email Service | none | 0 second | The Microsoft Office 365 mailbox service is experiencing degradation, impacting email functionality. Customers ca...read more |
| 2024-11-18 11:22 | Email Delivery Issues | none | 0 second | Few customers will be having an issue with email delivery for few emails due to an ongoing issue. Our engineering...read more |
| 2024-11-08 13:00 | Email Delivery Issues | none | 0 second | Few customers will be having an issue with email delivery for few emails due to an ongoing issue. Our engineering...read more |
| 2024-10-26 02:30 | Scheduled maintenance in Freshservice. | none | 0 second | We are enhancing our database systems to improve customer service. During this upgrade, the Freshservice login fu...read more |
| 2024-10-26 02:30 | Scheduled maintenance in Freshservice. | none | 0 second | We are enhancing our database systems to improve customer service. During this upgrade, the Freshservice Analytic...read more |
| 2024-10-25 08:10 | Issue with Alert Workflows | none | 0 second | We are currently experiencing a problem with the execution of workflows for ingested alerts, but ticket workflows...read more |
| 2024-10-25 04:49 | Issue with Alert Workflows | none | 0 second | We are currently experiencing a problem with the execution of workflows for ingested alerts, but ticket workflows...read more |
| 2024-10-19 01:30 | Scheduled maintenance in Freshservice. | none | 0 second | We are enhancing our database systems to improve customer service. During this upgrade, the Freshservice login fu...read more |
| 2024-10-11 05:40 | Outgoing emails are not getting delivered | none | 0 second | Some customers experienced issues with outgoing emails due to a third-party outage. The issue has now been resolv...read more |
| 2024-10-01 19:20 | Delay in Analytics Updates for Custom Object Tickets | none | 0 second | Updates made on tickets were not syncing timely with our analytics module for a subset of customers who use Custo...read more |
| 2024-10-01 05:30 | Issues in Loading the Dashboard | none | 0 second | Issues loading the dashboard , this has been resolved by our engineering team through Hotfix. We apologize for an...read more |
| 2024-09-21 03:30 | Scheduled maintenance in Freshservice. | none | 0 second | We are enhancing our database systems to improve customer service. During this upgrade, the Activities & Audit lo...read more |