Current Status: Freshservice is UP
We checked the official Freshservice status page for updates 22 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-09-07 01:30 | Scheduled Maintenance in Freshservice | none | 0 second | We are performing scheduled maintenance on our database to enhance the customer experience. During this time, you...read more |
| 2025-08-25 18:34 | Customer Login Failure Issue ( Intermittent ) | none | 0 second | A subset of customers was seeing intermittent login failures between 12:04 AM and 12:19 AM IST. The issue is reso...read more |
| 2025-08-21 17:25 | Impact in Search functionality in Freshservice | none | 0 second | We are aware that some customers may be experiencing intermittent issues while using the search option in Freshse...read more |
| 2025-08-04 10:35 | Latency experienced when accessing Freshservice in the EUC region | none | 0 second | We experienced increased latency in Freshservice EUC region, which may have led to slower response times across t...read more |
| 2025-07-31 13:46 | Issues in loading Freshservice | none | 0 second | Customers may experience partial issues accessing custom filters in List View, Tickets, and Dashboards. Our team ...read more |
| 2025-07-31 13:20 | Issues in loading Freshservice | none | 0 second | Customers would experience issues in accessing various pages in freshservice, including dashboard, list view for ...read more |
| 2025-07-23 22:45 | Mismatch of Ticket List view filters | none | 0 second | Ticket List view shows incorrect count of tickets to the applied filtersTicket List view shows incorrect count of tickets to the applied filters |
| 2025-07-21 08:44 | Issue in Analytics | none | 0 second | We had a degraded performance in the Analytics module. Analytics module has been successfully resolved. All servi...read more |
| 2025-07-16 11:55 | Intermittent login failures | none | 0 second | A subset of customers seeing intermittent login failures and our engineering team is actively working on it.A subset of customers seeing intermittent login failures and our engineering team is actively working on it. |
| 2025-07-05 01:30 | Scheduled Maintenance in Freshservice | none | 0 second | We are performing scheduled maintenance on our database to enhance the customer experience. During this time, you...read more |
| 2025-06-30 10:50 | Delay in workflow executions / notifications after approval was requested/approved/rejected | none | 0 second | Customers were experiencing latency issues with workflow executions, where workflows remained stalled even after ...read more |
| 2025-05-25 04:30 | Urgent Scheduled maintenance in Billing system | none | 0 second | Our third-party billing partner is conducting a scheduled maintenance, which will impact the subscription flow. T...read more |
| 2025-05-24 04:30 | Urgent Scheduled maintenance in Billing system | none | 0 second | Our third-party billing partner is conducting a scheduled maintenance, which will impact the subscription flow. T...read more |
| 2025-05-13 14:30 | Unable to access Freshservice | none | 0 second | Due to issue in our Third party services Customers from the US region may have experienced issues accessing the F...read more |
| 2025-05-02 10:40 | Intermittent Issue while accessing Freshservice | none | 0 second | The issue impacting access to Freshservice from the EUC POD was due to a service disruption from our upstream pro...read more |
| 2025-04-26 02:30 | Scheduled Maintenance in Freshservice | none | 0 second | We are upgrading our database systems to enhance our service, which may cause minor disruptions to Chat and Login...read more |
| 2025-04-05 03:30 | Scheduled Maintenance in Freshservice | none | 0 second | We are upgrading one of our database components to enhance the customer experience, resulting in minor disruption...read more |
| 2025-04-05 01:30 | Scheduled Maintenance in Freshservice | none | 0 second | We are upgrading one of our database components to enhance the customer experience, resulting in minor disruption...read more |
| 2025-03-30 02:30 | Scheduled Maintenance in Freshservice | none | 0 second | We are upgrading one of our database components to enhance the customer experience, resulting in minor disruption...read more |
| 2025-03-23 03:30 | Subject: Scheduled Maintenance in Freshservice. | none | 0 second | We are upgrading our database systems to enhance our service, which may cause minor disruptions to the Freshservi...read more |
| 2025-03-23 03:30 | Scheduled Maintenance in Freshservice | none | 0 second | We are upgrading one of our database components to enhance the customer experience, resulting in minor disruption...read more |
| 2025-03-23 02:30 | Scheduled Maintenance in Freshservice | none | 0 second | We are upgrading our database systems to enhance our service, which may cause minor disruptions to the freshservi...read more |
| 2025-03-20 04:00 | Performance Degradation with Analytics | none | 0 second | We are experiencing problems with the Analytics, which is preventing customers from seeing the most recent data i...read more |
| 2025-03-19 14:22 | Analytics Reports are slow to load in US region | none | 0 second | Snowflake is having data cloud connectivity issues due to which customers using ANALYTICS are experiencing interm...read more |
| 2025-03-15 03:30 | Scheduled Maintenance in Freshservice | none | 0 second | We are upgrading one of our database components to enhance the customer experience, resulting in minor disruption...read more |
| 2025-03-15 02:30 | Scheduled Maintenance in Freshservice | none | 0 second | We are upgrading one of our database components to enhance the customer experience, resulting in minor disruption...read more |
| 2025-03-15 01:30 | Scheduled Maintenance in Freshservice. | none | 0 second | We are upgrading our database systems to enhance our service, which may cause minor disruptions to the Freshservi...read more |
| 2025-03-15 01:30 | Scheduled Maintenance in Freshservice | none | 0 second | We are upgrading one of our database components to enhance the customer experience, resulting in minor disruption...read more |
| 2025-03-09 12:30 | Scheduled Maintenance in Freshservice | none | 0 second | We are upgrading one of our database components to enhance the customer experience, resulting in minor disruption...read more |
| 2025-03-07 08:30 | Scheduled Maintenance in Freshservice | none | 0 second | We are upgrading one of our database components to enhance the customer experience, resulting in minor disruption...read more |
| 2025-03-04 14:20 | Issues with Workflow Automation executions | none | 0 second | There is a current issue impacting the execution of workflows, causing potential delays for some customers specif...read more |
| 2025-03-01 20:40 | Degraded Mail Performance with Custom Mail Box | none | 0 second | Customers may encounter the mailbox error: "Freshservice custom mailbox error - Authentication Failure (Incorrect...read more |
| 2025-03-01 12:30 | Scheduled Maintenance in Freshservice | none | 0 second | We are upgrading our database systems to enhance our service, which may cause minor disruptions to the freshservi...read more |
| 2025-03-01 04:30 | Scheduled Maintenance in Freshservice | none | 0 second | We are upgrading our database systems to enhance our service, which may cause minor disruptions to the freshservi...read more |
| 2025-03-01 03:30 | Scheduled Maintenance in Freshservice | none | 0 second | We are upgrading our database systems to enhance our service, which may cause minor disruptions to the freshservi...read more |
| 2025-03-01 02:30 | Scheduled Maintenance in Freshservice | none | 0 second | We are upgrading our database systems to enhance our service, which may cause minor disruptions to the freshservi...read more |
| 2025-03-01 01:30 | Scheduled Maintenance in Freshservice | none | 0 second | We are upgrading our database systems to enhance our service, which may cause minor disruptions to the freshservi...read more |
| 2025-02-23 12:30 | Scheduled Maintenance in Freshservice | none | 0 second | We are upgrading our database systems to enhance our service, which may cause minor disruptions to the Freshservi...read more |
| 2025-02-23 04:30 | Scheduled Maintenance in Freshservice | none | 0 second | We are upgrading our database systems to enhance our service, which may cause minor disruptions to the freshservi...read more |
| 2025-02-23 03:30 | Scheduled Maintenance in Freshservice | none | 0 second | We are upgrading our database systems to enhance our service, which may cause minor disruptions to the freshservi...read more |
| 2025-02-23 02:30 | Scheduled Maintenance in Freshservice | none | 0 second | We are upgrading our database systems to enhance our service, which may cause minor disruptions to the freshservi...read more |
| 2025-02-11 22:06 | Issue with Alert Management | none | 0 second | Customers may have experienced difficulties in creating and updating alerts between 03:36 and 03:43 IST. There we...read more |
| 2025-02-01 11:08 | Issue With On-Call Management | none | 0 second | Customers might have faced issues in receiving on-call notifications on new assignments or reassignments during t...read more |
| 2025-01-22 07:48 | Login issues with Freshservice | none | 0 second | We are currently experiencing issues with logging into the Freshservice portal. Our developers are actively worki...read more |
| 2024-12-14 21:00 | Scheduled maintenance in Freshservice | none | 0 second | Our third-party service provider is conducting a scheduled maintenance, which will result in minor disruptions to...read more |
| 2024-12-03 06:30 | Important Update: Email System IP Allocation Upgrade | none | 0 second | We are upgrading the IP allocation model for our in-house email system, expanding the IP pools to enhance perform...read more |
| 2024-11-27 06:05 | Customers cannot access the Workflows,agent profiles,requester profiles and service items with 500 e... | none | 0 second | Some customers in the AU region experienced 500 errors when accessing workflows, agent/requester profiles, and se...read more |
| 2024-11-27 05:50 | Customers cannot access the Workflows,agent profiles,requester profiles and service items with 500 e... | none | 0 second | Some customers in the IND region experienced 500 errors when accessing workflows, agent/requester profiles, and s...read more |
| 2024-11-26 05:20 | Support Portal Accessibility Issues | none | 0 second | Our engineering team is currently investigating an issue where some customers may be experiencing difficulties ac...read more |
| 2024-11-25 14:16 | Issue With O365 Custom Email Service | none | 0 second | The Microsoft Office 365 mailbox service is experiencing degradation, impacting email functionality. Customers ca...read more |