Current Status: Gainsight is UP
We checked the official Gainsight status page for updates 2 mins, 17 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-08-16 03:00 | [Scheduled] Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 16th August ... | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-14 10:17 | Gainsight CS - US1 - Rules Delays for a subset of customers | none | 6 hrs, 3 mins | Queues are back to their normal levels.Queues are back to their normal levels. |
| 2025-08-11 14:05 | Gainsight CS pages not loading from Salesforce Envrionment | none | 25 hrs, 8 mins | This incident has been resolved.This incident has been resolved. |
| 2025-08-11 12:02 | Gainsight CS pages not loading from Salesforce Envrionment | none | 1 hr, 1 min | The issue is now resolved. If you are still experiencing any issues in loading pages, please perform a Hard refr...read more |
| 2025-07-26 03:00 | [Scheduled] Gainsight CS - US1 - Backend Services - Major Release: Saturday, 26th Jul 2025 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-19 03:00 | [Scheduled] Gainsight CS - EU & US2 - Backend Services - Major Release: Saturday, 19th Jul 2025 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-12 03:00 | [Scheduled] Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 12th July 2... | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-06-14 03:00 | [Scheduled] Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 14th June 2... | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-05-27 21:25 | CS - US1: Investigating Elevated Error Rates | minor | 3 hrs, 44 mins | This incident has been resolved.This incident has been resolved. |
| 2025-05-17 03:00 | [Scheduled] Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 17th May 2025 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-05-10 03:00 | [Scheduled] Gainsight CS - EU - Backend Data Store Maintenance: Saturday, 10th May 2025 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-05-08 15:34 | CS - EU: Investigating Elevated Error Rates | minor | 2 hrs, 31 mins | This incident has been resolved. Self healing measures were triggered to resolve this issue and we monitored for ...read more |
| 2025-04-26 03:00 | [Scheduled] Gainsight CS - US1 - Backend Services - Major Release: Saturday, 26th Apr 2025 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-19 03:00 | [Scheduled] Gainsight CS - EU & US2 - Backend Services - Major Release: Saturday, 19th Apr 2025 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-12 03:00 | [Scheduled] Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 12th April 20... | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-05 03:00 | [Scheduled] Gainsight CS - US2 - Backend Data Store Maintenance: Saturday, 5th April 2025 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-15 03:00 | [Scheduled] Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 15th March 2025 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-01 03:00 | [Scheduled] Gainsight CS - US1 - Backend Data Store Maintenance: Saturday, 1st March 2025 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-15 03:00 | [Scheduled] Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 15th February 2... | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-01 03:00 | [Scheduled] Gainsight CS - US1 - Backend Services - Major Release: Saturday, 1st February 2025 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-01-25 03:00 | [Scheduled] Gainsight CS - EU & US2 - Backend Services - Major Release: Saturday, 25th January 2025 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-01-23 09:20 | Gainsight CS - US1 - Latency | none | 1 hr, 38 mins | Queues are back to normal levels.Queues are back to normal levels. |
| 2025-01-11 03:00 | [Scheduled] Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 11th January 20... | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-12-15 03:00 | [Scheduled] Gainsight CS - US1 : Emergency Maintenance | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-12-14 03:00 | [Scheduled] Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 14th December 2... | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-12-07 03:00 | [Scheduled] Gainsight CS - US2 - Backend Data Store Maintenance: Saturday, 7th December 2024 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-11-30 03:00 | [Scheduled] Gainsight CS - US1 & EU - Backend Data Store Maintenance: Saturday, 30th November 2024 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-11-24 15:45 | [Scheduled] Gainsight CS - EU : Emergency Maintenance Window | maintenance | 1 hr, 38 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-11-22 16:38 | Restrospective: Issues with C360 | minor | 0 second | Customers may have have experienced issues accessing tabs in C360 today. We have identified and resolved the issu...read more |
| 2024-11-16 03:00 | [Scheduled] Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 16th November 2... | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-11-15 12:26 | Identified rule failures | minor | 61 hrs, 23 mins | The Salesforce issue has been resolved. Gainsight Administrators would have received details regarding any failed...read more |
| 2024-11-09 03:30 | [Scheduled] Gainsight CS - US1, US2 & EU - Emergency Maintenance Window: Saturday, 9th November 2024 | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-11-02 03:00 | [Scheduled] Gainsight CS - EU & US2 - Backend Services - Major Release: Saturday, 2nd November 2024 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-10-26 10:11 | [Scheduled] Gainsight CS - US1 - Backend Services - Major Release: Saturday, 26th October 2024 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-10-12 03:00 | [Scheduled] Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 12th October 20... | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-10-03 20:00 | Delays in Journey Orchestrator | minor | 22 mins | Queues have returned to expected levels.Queues have returned to expected levels. |
| 2024-09-14 03:00 | [Scheduled] Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 14th September ... | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-09-04 16:16 | Gainsight CS - US1 - Degraded Performance | minor | 2 hrs, 18 mins | The issue is resolved. We will share RCA details as they become available.The issue is resolved. We will share RCA details as they become available. |
| 2024-08-26 17:06 | Gainsight CS - US1 - Latency | minor | 20 hrs, 25 mins | The issue is resolved. Systems are back to their normal performance level. We will share the RCA as soon as it is...read more |
| 2024-08-24 03:00 | [Scheduled] Gainsight CS - EU - Backend Data Store Maintenance: Saturday, 24th August 2024 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-19 13:00 | Retrospective: CS - US1 Export Failures | minor | 0 second | CS-US1: Some customers may have experienced issues while exporting from Dashboard and Success Snapshot from 13:00...read more |
| 2024-08-17 03:00 | [Scheduled] Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 17th August 20... | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-03 03:00 | [Scheduled] Gainsight CS - US1 - Backend Data Store Maintenance: Saturday, 3rd August 2024 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-07-27 03:00 | [Scheduled] Gainsight CS - US1 - Backend Services - Major Release: Saturday, 27th July 2024 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-07-20 03:00 | [Scheduled] Gainsight CS - EU & US2 - Backend Services - Major Release: Saturday, 20th July 2024 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-07-13 03:00 | [Scheduled] Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 13th July 2024 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-07-06 03:00 | [Scheduled] Gainsight CS - US1 - Backend Data Store Maintenance: Saturday, 6th July 2024 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-06-15 03:00 | [Scheduled] Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 15th June 2024 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-05-28 06:46 | Gainsight CS - EU - Elevated errors in NXT Authentication | major | 2 hrs, 24 mins | This incident has been resolved.This incident has been resolved. |
| 2024-05-11 03:00 | [Scheduled] Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 11th May 2024 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |