Current Status: genesys-cloud is UP
We checked the official genesys-cloud status page for updates 5 mins, 26 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-07-08 11:13 | Elevated Error Rates - EMEA (Zurich) | minor | 1 hr, 2 mins | The platform provider has resolved this issue.The platform provider has resolved this issue. |
| 2025-07-08 07:18 | Analytics and Reporting Delays: EMEA (Frankfurt) | minor | 52 mins | This incident has been resolved.This incident has been resolved. |
| 2025-07-08 06:37 | Elevated Error Rates - EMEA (Zurich) | major | 1 hr, 35 mins | This incident has been resolved.This incident has been resolved. |
| 2025-07-07 09:52 | Elevated Error Rates - Conversations not Routing to Agents (EMEA Frankfurt) | major | 32 mins | This incident has been resolved. Teams will continue review and attach RCA to reported cases when finalized.This incident has been resolved. Teams will continue review and attach RCA to reported cases when finalized. |
| 2025-07-07 03:53 | Elevated error rate interactions are not routed to agents: EMEA (Frankfurt) | critical | 1 hr, 20 mins | This incident has been resolved.This incident has been resolved. |
| 2025-07-03 16:50 | Elevated Error Rates: Americas (US East) and Americas (US West) | major | 2 hrs, 39 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-24 13:14 | Analytics Delays - Americas (US-West) | minor | 21 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-20 09:44 | Analytics Delays - Americas (US-West) | minor | 44 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-18 11:16 | WhatsApp Message Errors: Americas (US East) and Americas (Sao Paulo) | minor | 36 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-16 14:04 | Analytics Delays - Americas (US-West) | minor | 3 hrs, 58 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-12 14:44 | Elevated Error Rates: Text to Speech, Speech to Text, and Dialogflow ES/CX bot Integrations | major | 4 hrs, 52 mins | This incident has been resolved.This incident has been resolved. |
| 2025-05-14 17:39 | Analytics and Reporting: Americas (Sao Paulo) | minor | 6 mins | This incident has been resolved.This incident has been resolved. |
| 2025-05-11 00:30 | [Scheduled] Genesys Cloud Maintenance (FedRAMP) | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-05-10 12:00 | [Scheduled] Genesys Cloud CIDR Update – Commercial Region Rollout Schedule | maintenance | 21 hrs, 1 min | Update --- All CIDR cutover operations successful for APAC: Tokyo, Osaka, Sydney AMER: Canada, Sao Paulo, US...read more |
| 2025-05-05 07:16 | Elevated Error Rates (Dublin) | minor | 29 mins | This incident has been resolved.This incident has been resolved. |
| 2025-05-03 00:00 | [Scheduled] Genesys Cloud CIDR Update – Commercial Region Rollout Schedule | maintenance | 22 hrs, 54 mins | All CIDR cutover operations successful for : · APAC: Hong Kong, Seoul, Singapore, Mumbai · EMEA:...read more |
| 2025-05-02 15:45 | Elevated Error Rates: APAC (Mumbai) | major | 7 mins | This incident has been resolved. Customers that experience any stuck interactions should follow instructions pro...read more |
| 2025-04-27 00:30 | [Scheduled] Genesys Cloud Maintenance: FedRAMP | maintenance | 42 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-25 16:44 | Analytics Delays - Americas (US-West) | none | 5 hrs, 45 mins | This incident has been resolved.This incident has been resolved. |
| 2025-04-25 14:11 | Genesys Cloud - Degraded Performance | minor | 2 hrs | This incident has been resolved.This incident has been resolved. |
| 2025-04-25 07:40 | Elevated Error Rates - (Global) | minor | 1 hr, 40 mins | This incident has been resolved.This incident has been resolved. |
| 2025-04-15 04:48 | Analytics and Reporting Delays: APAC (Toyko) | none | 10 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-27 13:30 | Elevated Error Rates: Americas (US West) | major | 25 mins | Health checks are normal. Resolving incident. All clear time 1:45pm ET.Health checks are normal. Resolving incident. All clear time 1:45pm ET. |
| 2025-03-24 17:35 | Genesys Cloud Recordings - FedRAMP Region | minor | 14 hrs, 45 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-11 10:56 | Analytics and Reporting: Americas (US East) | minor | 9 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-07 04:00 | [Scheduled] Genesys Cloud Maintenance - Realtime Analytics (US-East) | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-06 03:00 | [Scheduled] Genesys Cloud Maintenance - Realtime Analytics (Sao Paulo) | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-05 03:00 | [Scheduled] Genesys Cloud Maintenance - Realtime Analytics (FedRAMP) | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-04 03:00 | [Scheduled] Genesys Cloud Maintenance - Realtime Analytics (US-East) | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-03 13:30 | [Scheduled] Genesys Cloud Maintenance - Realtime Analytics | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-03 04:00 | [Scheduled] Genesys Cloud Maintenance - Realtime Analytics (US-West) | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-01 19:00 | [Scheduled] Genesys Cloud Maintenance - Realtime Analytics (Frankfurt) | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-01 03:00 | [Scheduled] Genesys Cloud Maintenance - Realtime Analytics (Sao Paulo) | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-28 19:00 | [Scheduled] Genesys Cloud Maintenance - Realtime Analytics (Dublin) | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-28 11:30 | [Scheduled] Genesys Cloud Maintenance - Realtime Analytics (Tokyo) | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-27 19:00 | [Scheduled] Genesys Cloud Maintenance - Realtime Analytics (London) | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-27 11:00 | [Scheduled] Genesys Cloud Maintenance - Realtime Analytics (Sydney) | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-27 03:00 | [Scheduled] Genesys Cloud Maintenance - Realtime Analytics (Canada) | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-26 11:30 | [Scheduled] Genesys Cloud Maintenance - Realtime Analytics (Osaka) | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-26 11:00 | [Scheduled] Genesys Cloud Maintenance - Realtime Analytics (Seoul) | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-25 20:30 | [Scheduled] Genesys Cloud Maintenance - Realtime Analytics (Mumbai) | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-25 20:30 | [Scheduled] Genesys Cloud Maintenance - Realtime Analytics (Zurich) | maintenance | 31 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-25 15:00 | [Scheduled] Genesys Cloud Maintenance - Realtime Analytics - Middle East (UAE) | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-21 09:35 | Analytics and Reporting Delays: APAC (Osaka) | minor | 0 second | Customers in the APAC (Osaka) region may have experienced lag when viewing analytics and reporting data. Impact ...read more |
| 2025-02-20 02:59 | Embedded Framework Errors | minor | 1 min | This incident has been resolved.This incident has been resolved. |
| 2025-01-19 20:21 | Analytics and Reporting: Asia Pacific (Sydney) | none | 0 second | Customers in the APAC (Sydney) region may have experienced delays with analytics and reporting from 12:43 UTC to ...read more |
| 2025-01-19 10:25 | Inbound/Outbound Messaging - Facebook/WhatsApp | minor | 3 hrs, 17 mins | The vendor has resolved the issue. Incident resolved.The vendor has resolved the issue. Incident resolved. |
| 2025-01-15 10:44 | Text to Speech Playback When Using Neural Voice | minor | 7 hrs, 3 mins | Vendor rolled back their change that affected neural voices. Incident is resolvedVendor rolled back their change that affected neural voices. Incident is resolved |
| 2025-01-14 15:29 | Elevated Error Rates - Americas (US-West) | minor | 16 mins | This incident has been resolved.This incident has been resolved. |
| 2025-01-10 11:18 | Analytics Views Showing Agents Not Responding | none | 0 second | Some customers in the Dublin, London, Mumbai, Seoul, Sydney, Canada and Sao Paulo regions may have experienced is...read more |