Current Status: genesys-cloud is UP
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| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-10-23 17:14 | Elevated Error Rates in Access | minor | 20 mins | This incident has been resolved.This incident has been resolved. |
| 2025-10-20 05:35 | Americas (US East) Incident | critical | 13 hrs, 19 mins | This incident has been resolved.This incident has been resolved. |
| 2025-10-16 03:33 | Analytics & Reporting Delays Americas (Sao Paulo) | major | 27 mins | Error rates have returned to normal, and the backlogged events have been successfully processed. Issue is now res...read more |
| 2025-10-15 06:14 | X (Twitter) Social Listening Services Impaired | minor | 12 hrs, 5 mins | This incident has been resolved.This incident has been resolved. |
| 2025-10-10 16:30 | [Scheduled] Genesys Cloud Maintenance - Mumbai | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-10 02:00 | [Scheduled] Genesys Cloud Maintenance - Ohio | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-04 02:00 | [Scheduled] Genesys Cloud Maintenance - Virginia | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-03 20:00 | [Scheduled] Genesys Cloud Maintenance - Frankfurt | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-03 13:00 | [Scheduled] Genesys Cloud Maintenance - Tokyo | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-28 05:00 | [Scheduled] Genesys Cloud Maintenance - Oregon | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-28 02:00 | [Scheduled] Genesys Cloud Maintenance - Ohio | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-27 20:00 | [Scheduled] Genesys Cloud Maintenance - Zurich | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-27 13:00 | [Scheduled] Genesys Cloud Maintenance - Osaka | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-27 02:00 | [Scheduled] Genesys Cloud Maintenance - Montreal | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-26 21:00 | [Scheduled] Genesys Cloud Maintenance - London | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-26 18:00 | [Scheduled] Genesys Cloud Maintenance - Dubai | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-26 15:06 | Assignment Latency: Americas (US West) | major | 1 hr, 30 mins | Genesys Cloud customers experienced service delays affecting conversation routing in the US West region. During t...read more |
| 2025-09-26 12:00 | [Scheduled] Genesys Cloud Maintenance - Sydney | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-20 01:00 | [Scheduled] Genesys Cloud Maintenance - Sao Paulo | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-19 21:00 | [Scheduled] Genesys Cloud Maintenance - Dublin | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-19 13:00 | [Scheduled] Genesys Cloud Maintenance - Seoul | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-24 09:49 | Analytics & Reporting Delays Americas (US-West) | major | 1 hr, 13 mins | Error rates have returned to normal and the backlogged events have successfully been processed. Issue is now reso...read more |
| 2025-08-17 03:01 | [Scheduled] Genesys Cloud Maintenance: Americas (Canada) | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-17 03:00 | [Scheduled] Genesys Cloud Maintenance (FedRAMP, US-East, US-West) | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-17 02:00 | [Scheduled] Genesys Cloud Maintenance: Americas (Sao Paulo) | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-16 22:00 | [Scheduled] Genesys Cloud Maintenance: EMEA (Dublin, London) | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-16 21:00 | [Scheduled] Genesys Cloud Maintenance: EMEA (Frankfurt) | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-16 21:00 | [Scheduled] Genesys Cloud Maintenance: EMEA (Zurich) | maintenance | 1 hr, 1 min | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-16 19:00 | [Scheduled] Genesys Cloud Maintenance: EMEA (UAE) | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-16 17:30 | [Scheduled] Genesys Cloud Maintenance: APAC (Mumbai) | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-16 14:00 | [Scheduled] Genesys Cloud Maintenance: APAC (Tokyo, Osaka, Seoul) | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-16 13:00 | [Scheduled] Genesys Cloud Maintenance: APAC (Sydney) | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-10 03:01 | [Scheduled] Genesys Cloud Maintenance (FedRAMP, US-East, US-West) | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-10 03:01 | [Scheduled] Genesys Cloud Maintenance - Americas (Canada) | maintenance | 59 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-10 02:00 | [Scheduled] Genesys Cloud Maintenance - Americas (Sao Paulo) | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-09 22:00 | [Scheduled] Genesys Cloud Maintenance - EMEA (Dublin, London) | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-09 21:00 | [Scheduled] Genesys Cloud Maintenance - EMEA (Zurich) | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-09 21:00 | [Scheduled] Genesys Cloud Maintenance - EMEA (Frankfurt) | maintenance | 1 hr, 1 min | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-09 19:00 | [Scheduled] Genesys Cloud Maintenance - EMEA (UAE) | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-09 17:30 | [Scheduled] Genesys Cloud Maintenance - APAC (Mumbai) | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-09 14:00 | [Scheduled] Genesys Cloud Maintenance - APAC (Tokyo, Osaka, Seoul) | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-09 13:00 | [Scheduled] Genesys Cloud Maintenance - APAC (Sydney) | maintenance | 1 hr, 1 min | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-30 18:42 | Elevated Error Rates - Americas (US-West) | major | 23 mins | This incident has been resolved.This incident has been resolved. |
| 2025-07-23 10:22 | Elevated Error Rates - WebRTC (EMEA Frankfurt and Dublin) | minor | 37 mins | This incident has been resolved.This incident has been resolved. |
| 2025-07-08 11:13 | Elevated Error Rates - EMEA (Zurich) | minor | 1 hr, 2 mins | The platform provider has resolved this issue.The platform provider has resolved this issue. |
| 2025-07-08 07:18 | Analytics and Reporting Delays: EMEA (Frankfurt) | minor | 52 mins | This incident has been resolved.This incident has been resolved. |
| 2025-07-08 06:37 | Elevated Error Rates - EMEA (Zurich) | major | 1 hr, 35 mins | This incident has been resolved.This incident has been resolved. |
| 2025-07-07 09:52 | Elevated Error Rates - Conversations not Routing to Agents (EMEA Frankfurt) | major | 32 mins | This incident has been resolved. Teams will continue review and attach RCA to reported cases when finalized.This incident has been resolved. Teams will continue review and attach RCA to reported cases when finalized. |
| 2025-07-07 03:53 | Elevated error rate interactions are not routed to agents: EMEA (Frankfurt) | critical | 1 hr, 20 mins | This incident has been resolved.This incident has been resolved. |
| 2025-07-03 16:50 | Elevated Error Rates: Americas (US East) and Americas (US West) | major | 2 hrs, 39 mins | This incident has been resolved.This incident has been resolved. |