Current Status: genesys-cloud is UP
We checked the official genesys-cloud status page for updates 2 mins, 35 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-10-04 06:00 | Genesys Cloud Maintenance - Virginia | none | 0 second | THIS IS A SCHEDULED EVENT Oct 4, 02:00 - 03:00 EDTSep 9, 11:43 EDTScheduled - On October 4, 02:00 AM local time,...read more |
| 2025-10-04 00:00 | Genesys Cloud Maintenance - Frankfurt | none | 0 second | THIS IS A SCHEDULED EVENT Oct 3, 20:00 - 21:00 EDTSep 9, 11:36 EDTScheduled - On October 4, 02:00 AM local time,...read more |
| 2025-10-03 20:30 | Genesys Cloud Maintenance - Mumbai | none | 0 second | THIS IS A SCHEDULED EVENT Oct 3, 16:30 - 17:30 EDTSep 10, 10:12 EDTUpdate - We will be undergoing scheduled maint...read more |
| 2025-10-03 17:00 | Genesys Cloud Maintenance - Tokyo | none | 0 second | THIS IS A SCHEDULED EVENT Oct 3, 13:00 - 14:00 EDTSep 9, 11:33 EDTScheduled - On October 4, 02:00 AM local time,...read more |
| 2025-09-28 09:00 | Genesys Cloud Maintenance - Oregon | none | 0 second | THIS IS A SCHEDULED EVENT Sep 28, 05:00 - 06:00 EDTSep 9, 11:31 EDTScheduled - On September 28, 02:00 AM local t...read more |
| 2025-09-28 06:00 | Genesys Cloud Maintenance - Ohio | none | 0 second | THIS IS A SCHEDULED EVENT Sep 28, 02:00 - 03:00 EDTSep 9, 11:42 EDTScheduled - On September 28, 02:00 AM local t...read more |
| 2025-09-28 00:00 | Genesys Cloud Maintenance - Zurich | none | 0 second | THIS IS A SCHEDULED EVENT Sep 27, 20:00 - 21:00 EDTSep 9, 11:16 EDTScheduled - On September 28, 02:00 AM local t...read more |
| 2025-09-27 17:00 | Genesys Cloud Maintenance - Osaka | none | 0 second | THIS IS A SCHEDULED EVENT Sep 27, 13:00 - 14:00 EDTSep 9, 11:15 EDTScheduled - On September 28, 02:00 AM local t...read more |
| 2025-09-27 06:00 | Genesys Cloud Maintenance - Montreal | none | 0 second | THIS IS A SCHEDULED EVENT Sep 27, 02:00 - 03:00 EDTSep 9, 11:13 EDTScheduled - On September 27, 02:00 AM local t...read more |
| 2025-09-27 01:00 | Genesys Cloud Maintenance - London | none | 0 second | THIS IS A SCHEDULED EVENT Sep 26, 21:00 - 22:00 EDTSep 9, 11:11 EDTScheduled - On September 27, 02:00 AM local t...read more |
| 2025-09-26 22:00 | Genesys Cloud Maintenance - Dubai | none | 0 second | THIS IS A SCHEDULED EVENT Sep 26, 18:00 - 19:00 EDTSep 9, 11:09 EDTScheduled - On September 27, 02:00 AM local t...read more |
| 2025-09-26 16:00 | Genesys Cloud Maintenance - Sydney | none | 0 second | THIS IS A SCHEDULED EVENT Sep 26, 12:00 - 13:00 EDTSep 9, 11:06 EDTScheduled - On September 27, 02:00 AM local t...read more |
| 2025-09-20 05:00 | Genesys Cloud Maintenance - Sao Paulo | none | 0 second | THIS IS A SCHEDULED EVENT Sep 20, 01:00 - 02:00 EDTSep 10, 09:58 EDTUpdate - We will be undergoing scheduled main...read more |
| 2025-09-20 01:00 | Genesys Cloud Maintenance - Dublin | none | 0 second | THIS IS A SCHEDULED EVENT Sep 19, 21:00 - 22:00 EDTSep 10, 10:07 EDTUpdate - We will be undergoing scheduled main...read more |
| 2025-09-19 17:00 | Genesys Cloud Maintenance - Seoul | none | 0 second | THIS IS A SCHEDULED EVENT Sep 19, 13:00 - 14:00 EDTSep 9, 10:45 EDTScheduled - On September 20, 02:00 AM local t...read more |
| 2025-08-24 09:49 | Analytics & Reporting Delays Americas (US-West) | major | 1 hr, 13 mins | Error rates have returned to normal and the backlogged events have successfully been processed. Issue is now reso...read more |
| 2025-08-17 03:01 | [Scheduled] Genesys Cloud Maintenance: Americas (Canada) | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-17 03:00 | [Scheduled] Genesys Cloud Maintenance (FedRAMP, US-East, US-West) | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-17 02:00 | [Scheduled] Genesys Cloud Maintenance: Americas (Sao Paulo) | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-16 22:00 | [Scheduled] Genesys Cloud Maintenance: EMEA (Dublin, London) | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-16 21:00 | [Scheduled] Genesys Cloud Maintenance: EMEA (Frankfurt) | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-16 21:00 | [Scheduled] Genesys Cloud Maintenance: EMEA (Zurich) | maintenance | 1 hr, 1 min | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-16 19:00 | [Scheduled] Genesys Cloud Maintenance: EMEA (UAE) | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-16 17:30 | [Scheduled] Genesys Cloud Maintenance: APAC (Mumbai) | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-16 14:00 | [Scheduled] Genesys Cloud Maintenance: APAC (Tokyo, Osaka, Seoul) | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-16 13:00 | [Scheduled] Genesys Cloud Maintenance: APAC (Sydney) | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-10 03:01 | [Scheduled] Genesys Cloud Maintenance (FedRAMP, US-East, US-West) | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-10 03:01 | [Scheduled] Genesys Cloud Maintenance - Americas (Canada) | maintenance | 59 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-10 02:00 | [Scheduled] Genesys Cloud Maintenance - Americas (Sao Paulo) | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-09 22:00 | [Scheduled] Genesys Cloud Maintenance - EMEA (Dublin, London) | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-09 21:00 | [Scheduled] Genesys Cloud Maintenance - EMEA (Frankfurt) | maintenance | 1 hr, 1 min | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-09 21:00 | [Scheduled] Genesys Cloud Maintenance - EMEA (Zurich) | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-09 19:00 | [Scheduled] Genesys Cloud Maintenance - EMEA (UAE) | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-09 17:30 | [Scheduled] Genesys Cloud Maintenance - APAC (Mumbai) | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-09 14:00 | [Scheduled] Genesys Cloud Maintenance - APAC (Tokyo, Osaka, Seoul) | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-09 13:00 | [Scheduled] Genesys Cloud Maintenance - APAC (Sydney) | maintenance | 1 hr, 1 min | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-30 18:42 | Elevated Error Rates - Americas (US-West) | major | 23 mins | This incident has been resolved.This incident has been resolved. |
| 2025-07-23 10:22 | Elevated Error Rates - WebRTC (EMEA Frankfurt and Dublin) | minor | 37 mins | This incident has been resolved.This incident has been resolved. |
| 2025-07-08 11:13 | Elevated Error Rates - EMEA (Zurich) | minor | 1 hr, 2 mins | The platform provider has resolved this issue.The platform provider has resolved this issue. |
| 2025-07-08 07:18 | Analytics and Reporting Delays: EMEA (Frankfurt) | minor | 52 mins | This incident has been resolved.This incident has been resolved. |
| 2025-07-08 06:37 | Elevated Error Rates - EMEA (Zurich) | major | 1 hr, 35 mins | This incident has been resolved.This incident has been resolved. |
| 2025-07-07 09:52 | Elevated Error Rates - Conversations not Routing to Agents (EMEA Frankfurt) | major | 32 mins | This incident has been resolved. Teams will continue review and attach RCA to reported cases when finalized.This incident has been resolved. Teams will continue review and attach RCA to reported cases when finalized. |
| 2025-07-07 03:53 | Elevated error rate interactions are not routed to agents: EMEA (Frankfurt) | critical | 1 hr, 20 mins | This incident has been resolved.This incident has been resolved. |
| 2025-07-03 16:50 | Elevated Error Rates: Americas (US East) and Americas (US West) | major | 2 hrs, 39 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-24 13:14 | Analytics Delays - Americas (US-West) | minor | 21 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-20 09:44 | Analytics Delays - Americas (US-West) | minor | 44 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-18 11:16 | WhatsApp Message Errors: Americas (US East) and Americas (Sao Paulo) | minor | 36 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-16 14:04 | Analytics Delays - Americas (US-West) | minor | 3 hrs, 58 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-12 14:44 | Elevated Error Rates: Text to Speech, Speech to Text, and Dialogflow ES/CX bot Integrations | major | 4 hrs, 52 mins | This incident has been resolved.This incident has been resolved. |
| 2025-05-14 17:39 | Analytics and Reporting: Americas (Sao Paulo) | minor | 6 mins | This incident has been resolved.This incident has been resolved. |