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| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-06-12 14:44 | Elevated Error Rates: Text to Speech, Speech to Text, and Dialogflow ES/CX bot Integrations | major | 4 hrs, 52 mins | This incident has been resolved.This incident has been resolved. |
| 2025-05-14 17:39 | Analytics and Reporting: Americas (Sao Paulo) | minor | 6 mins | This incident has been resolved.This incident has been resolved. |
| 2025-05-11 00:30 | [Scheduled] Genesys Cloud Maintenance (FedRAMP) | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-05-10 12:00 | [Scheduled] Genesys Cloud CIDR Update – Commercial Region Rollout Schedule | maintenance | 21 hrs, 1 min | Update --- All CIDR cutover operations successful for APAC: Tokyo, Osaka, Sydney AMER: Canada, Sao Paulo, US...read more |
| 2025-05-05 07:16 | Elevated Error Rates (Dublin) | minor | 29 mins | This incident has been resolved.This incident has been resolved. |
| 2025-05-03 00:00 | [Scheduled] Genesys Cloud CIDR Update – Commercial Region Rollout Schedule | maintenance | 22 hrs, 54 mins | All CIDR cutover operations successful for : · APAC: Hong Kong, Seoul, Singapore, Mumbai · EMEA:...read more |
| 2025-05-02 15:45 | Elevated Error Rates: APAC (Mumbai) | major | 7 mins | This incident has been resolved. Customers that experience any stuck interactions should follow instructions pro...read more |
| 2025-04-27 00:30 | [Scheduled] Genesys Cloud Maintenance: FedRAMP | maintenance | 42 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-25 16:44 | Analytics Delays - Americas (US-West) | none | 5 hrs, 45 mins | This incident has been resolved.This incident has been resolved. |
| 2025-04-25 14:11 | Genesys Cloud - Degraded Performance | minor | 2 hrs | This incident has been resolved.This incident has been resolved. |
| 2025-04-25 07:40 | Elevated Error Rates - (Global) | minor | 1 hr, 40 mins | This incident has been resolved.This incident has been resolved. |
| 2025-04-15 04:48 | Analytics and Reporting Delays: APAC (Toyko) | none | 10 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-27 13:30 | Elevated Error Rates: Americas (US West) | major | 25 mins | Health checks are normal. Resolving incident. All clear time 1:45pm ET.Health checks are normal. Resolving incident. All clear time 1:45pm ET. |
| 2025-03-24 17:35 | Genesys Cloud Recordings - FedRAMP Region | minor | 14 hrs, 45 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-11 10:56 | Analytics and Reporting: Americas (US East) | minor | 9 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-07 04:00 | [Scheduled] Genesys Cloud Maintenance - Realtime Analytics (US-East) | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-06 03:00 | [Scheduled] Genesys Cloud Maintenance - Realtime Analytics (Sao Paulo) | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-05 03:00 | [Scheduled] Genesys Cloud Maintenance - Realtime Analytics (FedRAMP) | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-04 03:00 | [Scheduled] Genesys Cloud Maintenance - Realtime Analytics (US-East) | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-03 13:30 | [Scheduled] Genesys Cloud Maintenance - Realtime Analytics | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-03 04:00 | [Scheduled] Genesys Cloud Maintenance - Realtime Analytics (US-West) | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-01 19:00 | [Scheduled] Genesys Cloud Maintenance - Realtime Analytics (Frankfurt) | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-01 03:00 | [Scheduled] Genesys Cloud Maintenance - Realtime Analytics (Sao Paulo) | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-28 19:00 | [Scheduled] Genesys Cloud Maintenance - Realtime Analytics (Dublin) | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-28 11:30 | [Scheduled] Genesys Cloud Maintenance - Realtime Analytics (Tokyo) | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-27 19:00 | [Scheduled] Genesys Cloud Maintenance - Realtime Analytics (London) | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-27 11:00 | [Scheduled] Genesys Cloud Maintenance - Realtime Analytics (Sydney) | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-27 03:00 | [Scheduled] Genesys Cloud Maintenance - Realtime Analytics (Canada) | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-26 11:30 | [Scheduled] Genesys Cloud Maintenance - Realtime Analytics (Osaka) | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-26 11:00 | [Scheduled] Genesys Cloud Maintenance - Realtime Analytics (Seoul) | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-25 20:30 | [Scheduled] Genesys Cloud Maintenance - Realtime Analytics (Zurich) | maintenance | 31 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-25 20:30 | [Scheduled] Genesys Cloud Maintenance - Realtime Analytics (Mumbai) | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-25 15:00 | [Scheduled] Genesys Cloud Maintenance - Realtime Analytics - Middle East (UAE) | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-21 09:35 | Analytics and Reporting Delays: APAC (Osaka) | minor | 0 second | Customers in the APAC (Osaka) region may have experienced lag when viewing analytics and reporting data. Impact ...read more |
| 2025-02-20 02:59 | Embedded Framework Errors | minor | 1 min | This incident has been resolved.This incident has been resolved. |
| 2025-01-19 20:21 | Analytics and Reporting: Asia Pacific (Sydney) | none | 0 second | Customers in the APAC (Sydney) region may have experienced delays with analytics and reporting from 12:43 UTC to ...read more |
| 2025-01-19 10:25 | Inbound/Outbound Messaging - Facebook/WhatsApp | minor | 3 hrs, 17 mins | The vendor has resolved the issue. Incident resolved.The vendor has resolved the issue. Incident resolved. |
| 2025-01-15 10:44 | Text to Speech Playback When Using Neural Voice | minor | 7 hrs, 3 mins | Vendor rolled back their change that affected neural voices. Incident is resolvedVendor rolled back their change that affected neural voices. Incident is resolved |
| 2025-01-14 15:29 | Elevated Error Rates - Americas (US-West) | minor | 16 mins | This incident has been resolved.This incident has been resolved. |
| 2025-01-10 11:18 | Analytics Views Showing Agents Not Responding | none | 0 second | Some customers in the Dublin, London, Mumbai, Seoul, Sydney, Canada and Sao Paulo regions may have experienced is...read more |
| 2024-12-09 08:03 | Analytics and Reporting: Americas (US East): Reporting Delays | minor | 17 mins | This incident has been resolved.This incident has been resolved. |
| 2024-12-05 10:06 | Elevated Error Rates - America's (US-East) | minor | 18 mins | This issue has been resolved. Should customers still experience issues please re-save the BYOC trunk.This issue has been resolved. Should customers still experience issues please re-save the BYOC trunk. |
| 2024-11-20 08:17 | Elevated Error Rates US-East | critical | 1 hr, 12 mins | Between 08:00 and 08:47 ET Americas (US East) region experienced elevated error rates. Teams took mitigation step...read more |
| 2024-11-06 23:56 | Elevated Error Rates APAC (Seoul) | minor | 58 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-28 17:51 | Analytics Delays: Americas (US West) | minor | 35 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-28 05:41 | Analytics and Reporting: EMEA (Frankfurt) | minor | 5 hrs, 55 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-24 02:24 | Analytics and Reporting Delays: APAC (Osaka) | minor | 27 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-22 13:10 | Analytics and Reporting Delays: Americas (US East) | minor | 3 hrs, 19 mins | All heath checks returned to normal at approximately 4pm ET.All heath checks returned to normal at approximately 4pm ET. |
| 2024-10-11 17:47 | Elevated Error Rates - US FedRAMP Region | critical | 32 mins | All errors have returned to normal. Users may need to re-associate their stations if they don't automatically ass...read more |
| 2024-10-09 20:34 | Analytics and Reporting: Asia Pacific (Tokyo) | minor | 0 second | Analytics and Reporting service experienced latent conditions for approximately 50 minutes. At 01:24 UTC, the al...read more |