Current Status: Genetec is UP
We checked the official Genetec status page for updates 1 min, 12 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-06-12 10:36 | Degraded playback functionality on cameras added to Genetec Cloudlink devices. | minor | 2 hrs, 35 mins | We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Pl...read more |
| 2025-05-29 07:40 | Playback functionality incident | critical | 3 hrs, 15 mins | We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Pl...read more |
| 2025-05-27 10:53 | Some features may not be available for some users | none | 2 hrs, 14 mins | This incident has been resolved.This incident has been resolved. |
| 2025-05-27 10:34 | Security Center SaaS Web UI partially degraded. | major | 3 hrs, 12 mins | We are pleased to inform you that the issue has been fully resolved. Thank you for your patience. Please do not...read more |
| 2025-05-27 09:33 | All user interfaces are not working | major | 25 mins | This incident has been resolved. (https://status.launchdarkly.com/incidents/v1np1l7lpdrd)This incident has been resolved. (https://status.launchdarkly.com/incidents/v1np1l7lpdrd) |
| 2025-05-20 12:27 | Recording on a subset of Direct-to-Cloud cameras issue | major | 4 hrs, 3 mins | We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Pl...read more |
| 2025-05-13 09:39 | Camera state in Security Center SaaS not synced | minor | 10 hrs, 36 mins | We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Pl...read more |
| 2025-05-08 10:52 | AutoVu Cloudrunner Connectivity Issue | major | 48 mins | This incident has been resolved.This incident has been resolved. |
| 2025-05-08 07:50 | Direct-to-Cloud camera and Appliance enrollment and status functionality degraded in West Europe reg... | minor | 7 hrs, 39 mins | We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Pl...read more |
| 2025-05-07 05:03 | Axis direct-to-cloud device enrolment functionality degraded | minor | 1 hr, 40 mins | We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Pl...read more |
| 2025-05-01 10:30 | GUS - Unable to retrieve updates from cloud webservices | none | 0 second | The GUS is unable to retrieve updates from cloud webservices because of an expired certificateThe GUS is unable to retrieve updates from cloud webservices because of an expired certificate |
| 2025-04-18 17:01 | Axis direct-to-cloud device enrolment functionality degraded | minor | 10 hrs, 29 mins | We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Pl...read more |
| 2025-04-14 10:30 | ClearID plugin potential issue | major | 71 hrs, 30 mins | A new version of the ClearID plugin (v3.0.34.0) has been released and is available for download on the Genetec Po...read more |
| 2025-04-12 02:00 | Live streaming of Axis Direct-to-Cloud cameras is not working | major | 6 hrs, 39 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-11 15:50 | Video bookmarks creation anomaly in Security Center SaaS | none | 0 second | Mar 11, 11:50 EDTResolved - We are pleased to inform you that the issue has been resolved. Thank you for your pat...read more |
| 2025-03-06 02:33 | Investigating device enrolment issues with Security Center SaaS in US region | none | 0 second | Mar 5, 21:33 ESTResolved - We are pleased to inform you that the issue has been resolved. Thank you for your pat...read more |
| 2025-03-03 18:45 | Connectivity issue with Security Center SaaS | none | 0 second | Mar 3, 13:45 ESTResolved - We are pleased to inform you that the issue has been resolved. Thank you for your pat...read more |
| 2025-02-28 01:57 | Genetec Clearance search functionality degradation incident | none | 0 second | Feb 27, 20:57 ESTResolved - This issue has been resolved.Feb 27, 16:12 ESTUpdate - We have restored the search st...read more |
| 2025-02-22 00:55 | Genetec Clearance performance degradation | none | 0 second | Feb 21, 19:55 ESTResolved - This incident has been resolved.Feb 21, 17:36 ESTMonitoring - A fix has been implemen...read more |
| 2025-02-14 18:39 | Genetec Clearance functionality degradation incident | none | 0 second | Feb 14, 13:39 ESTResolved - This incident has been resolved.Feb 14, 11:52 ESTMonitoring - A fix has been implemen...read more |
| 2025-02-14 14:58 | Genetec Clearance functionality degradation incident | none | 0 second | Feb 14, 09:58 ESTResolved - The issue has been resolved, and we will continue to monitor the situation.Feb 14, 09...read more |
| 2025-01-25 16:12 | AutoVu Cloudrunner Connectivity Issue | none | 0 second | Jan 25, 11:12 ESTResolved - This incident has been resolved.Jan 25, 08:48 ESTMonitoring - Repairs by our cloud pr...read more |
| 2024-12-17 14:38 | AutoVu Cloudrunner connectivity issue | none | 0 second | Dec 17, 09:38 ESTResolved - This incident has been resolved.Dec 11, 13:00 ESTMonitoring - We have resolved the is...read more |
| 2024-11-21 18:00 | ClearID: Identity synchronization issues | none | 0 second | Nov 21, 13:00 ESTResolved - This incident has been resolved.Nov 19, 17:00 ESTUpdate - Users might experience dela...read more |
| 2024-11-18 19:47 | Intermittent Connectivity Issue Impacting Cloudrunner Portal Login Times | none | 0 second | Nov 18, 14:47 ESTResolved - This incident has been resolved.Nov 18, 13:53 ESTUpdate - We are continuing to monito...read more |
| 2024-11-13 19:15 | ClearID: Unable to provide new access - Schedules are unavailable | none | 0 second | Nov 13, 14:15 ESTResolved - This incident has been resolved.Nov 13, 11:04 ESTMonitoring - A fix has been implemen...read more |
| 2024-11-04 17:22 | AutoVu Cloudrunner Connectivity Issue | minor | 13 hrs, 54 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-03 12:06 | Operation center services not accessible eu-west cluster | major | 3 hrs, 45 mins | This incident has been resolved.This incident has been resolved. |
| 2024-09-24 09:42 | AutoVu Cloudrunner Functionality Degradation | major | 17 mins | This incident has been resolved.This incident has been resolved. |
| 2024-08-30 21:05 | AutoVu Cloudrunner Functionality Degradation | minor | 1 hr, 18 mins | This incident has been resolved.This incident has been resolved. |
| 2024-08-15 11:21 | AutoVu Cloudrunner Connectivity Issue | minor | 8 hrs, 38 mins | The incident has been resolved, and the connectivity for the affected CR-H2 cameras has been restored.The incident has been resolved, and the connectivity for the affected CR-H2 cameras has been restored. |
| 2024-07-30 09:45 | Genetec Clearance functionality degradation incident | major | 6 hrs, 58 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-30 08:29 | Genetec Login issues | major | 7 hrs, 24 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-18 19:46 | Genetec Clearance performance degradation | minor | 12 hrs, 59 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-05 12:00 | Performance degradation of Cloud Storage reporting | minor | 476 hrs, 23 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-03 20:00 | [Scheduled] ACaaS Gateway maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-06-18 12:37 | AutoVu Cloudrunner Telemetry Degradation | none | 2 hrs, 42 mins | The issue was resolved.The issue was resolved. |
| 2024-05-31 22:25 | AutoVu Cloudrunner Functionality Degradation for Sharps | major | 31 mins | This incident has been resolved.This incident has been resolved. |
| 2024-05-31 04:27 | Genetec Login SSO service performance is degraded | minor | 24 mins | This incident has been resolved.This incident has been resolved. |
| 2024-05-27 12:02 | Genetec SSO functionality degradation | minor | 2 hrs, 48 mins | This incident has been resolved.This incident has been resolved. |
| 2024-05-27 09:33 | Genetec login service degraded | minor | 1 hr, 25 mins | This incident has been resolved.This incident has been resolved. |
| 2024-05-23 10:36 | Request and Registry Views Unresponsive | major | 1 hr, 6 mins | This incident has been resolved.This incident has been resolved. |
| 2024-05-10 08:44 | Synergis SaaS Access Control units going offline intermittently | major | 5 hrs, 42 mins | No other units going offline unexpectedly has occurred since 12:30pm UTC. The issue with our cloud infrastructure...read more |
| 2024-05-05 11:45 | Genetec SSO Service unavailable issue | minor | 8 hrs, 29 mins | This incident has been resolved.This incident has been resolved. |
| 2024-05-02 07:07 | AutoVu Cloudrunner Functionality Degradation | minor | 1 hr, 18 mins | This incident has been resolved.This incident has been resolved. |
| 2024-04-28 16:24 | Genetec Clearance proprietary file conversion incident | minor | 0 second | This incident has been resolved.This incident has been resolved. |
| 2024-04-15 21:55 | Genetec Clearance functionality degradation incident | minor | 6 hrs, 55 mins | This incident has been resolved.This incident has been resolved. |
| 2024-04-04 20:00 | [Scheduled] AutoVu Cloudrunner Infrastructure Maintenance | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-03-28 12:21 | Cloud Storage Video Upload and Playback Functionality problem in the West Europe region | major | 2 hrs, 11 mins | This incident has been resolved.This incident has been resolved. |
| 2024-03-25 20:00 | [Scheduled] AutoVu Cloudrunner Monitoring Infrastructure Maintenance | maintenance | 9 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |