Current Status: Genetec is UP
We checked the official Genetec status page for updates 48 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-11-05 15:47 | Partial outage of Web Configuration services in West Europe | major | 1 hr, 56 mins | We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Pl...read more |
| 2025-11-03 13:21 | Query performance impacted for systems hosted in East US region | minor | 40 mins | This incident has been resolved.This incident has been resolved. |
| 2025-10-29 12:10 | Genetec login service unavailable issue | major | 7 hrs, 49 mins | This incident has been resolved and we are observing that both SSO and non-SSO users are able to login.This incident has been resolved and we are observing that both SSO and non-SSO users are able to login. |
| 2025-10-27 11:05 | Genetec Cloudlink enrollment unavailable in Security Center SaaS - all regions | critical | 16 mins | We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Pl...read more |
| 2025-10-24 05:30 | Security Center SaaS video recording functionality degradation – US Datacenter Region | none | 0 second | We encountered an issue in our US Datacenter region that temporarily affected cloud services, resulting in disrup...read more |
| 2025-10-23 15:53 | Processing of forensics events stopped in prodh-westeu | minor | 0 second | Processing of forensic events was interrupted in the West Europe region.Processing of forensic events was interrupted in the West Europe region. |
| 2025-10-20 17:21 | Investigating issues with the investigation feature for operator users | minor | 1 hr, 42 mins | This incident has been resolved.This incident has been resolved. |
| 2025-10-20 09:45 | Device enrollment unavailable in all regions | major | 1 hr, 7 mins | We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Pl...read more |
| 2025-10-20 03:00 | Axis Direct-to-Cloud Camera – Live Video Degradation | minor | 0 second | We identified a degradation affecting live video streaming for Axis Direct-to-Cloud cameras in the East US 2 and ...read more |
| 2025-10-04 02:00 | [Scheduled] Security Center SaaS Infrastructure Maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-01 03:30 | Security Center SaaS Configuration Web functionality degradation | minor | 0 second | An issue was identified affecting the ability of some customers to access the Configuration WebApp. The issue ha...read more |
| 2025-09-11 10:30 | Genetec Cloudrunner Portal Login Disruption – Resolved | none | 0 second | We identified an issue that impacted login functionality in the Azure US Government region. The issue was resolve...read more |
| 2025-09-06 06:00 | Security Center SaaS Infrastructure Maintenance | none | 0 second | THIS IS A SCHEDULED EVENT Sep 6, 02:00 - 04:00 EDTAug 27, 18:04 EDTScheduled - We’d like to inform you that our p...read more |
| 2025-09-05 00:48 | Axis Direct-to-Cloud device enrollment | major | 10 hrs, 35 mins | We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Pl...read more |
| 2025-09-03 09:35 | Axis Direct-to-Cloud devices enrollment degradation | minor | 24 hrs, 38 mins | We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Pl...read more |
| 2025-08-27 09:21 | Genetec login service issue | major | 43 mins | This incident has been resolved.This incident has been resolved. |
| 2025-08-21 00:15 | Security Center SaaS page can’t be found in Asia region | minor | 9 hrs, 27 mins | We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Pl...read more |
| 2025-08-19 12:25 | No system found when logging to Security Center SaaS - Canada Region | minor | 40 mins | This incident has been resolved.This incident has been resolved. |
| 2025-08-18 17:29 | Cloudrunner Camera Connectivity Degradation | minor | 29 hrs, 17 mins | This incident has been resolved.This incident has been resolved. |
| 2025-08-13 11:32 | Genetec SC SaaS services unavailable in Europe, Canada and Autralia regions | critical | 22 mins | This incident has been resolved.This incident has been resolved. |
| 2025-08-04 12:20 | Degraded Camera Event Reporting in Security Center SaaS (East US) | minor | 1 hr, 50 mins | We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Pl...read more |
| 2025-07-28 13:18 | Genetec Clearance performance degradation | minor | 29 hrs, 19 mins | The issue has been resolved. Video thumbnails are now being processed within normal timeframes.The issue has been resolved. Video thumbnails are now being processed within normal timeframes. |
| 2025-07-25 09:44 | G64 conversion degradation | minor | 6 hrs, 34 mins | Performance is now being reestablished. All files currently in queue will be processed.Performance is now being reestablished. All files currently in queue will be processed. |
| 2025-07-24 10:03 | AutoVu Cloudrunner Functionality Degradation | minor | 22 mins | This incident has been resolved.This incident has been resolved. |
| 2025-07-11 12:30 | Security Center SaaS cameras show offline but fully operational | minor | 0 second | We encountered an issue that temporarily impacted the status of cameras displayed in Security Center SaaS applica...read more |
| 2025-07-11 08:38 | Genetec ClearID Portal Unavailable in Global US | major | 3 hrs, 6 mins | This incident has been resolved.This incident has been resolved. |
| 2025-07-09 13:43 | Unit enrollment is intermittently unavailable in all regions | minor | 44 mins | We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Pl...read more |
| 2025-07-08 11:00 | Security Center SaaS Axis direct-to-cloud cameras show offline but fully operational | minor | 27 hrs, 16 mins | We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Pl...read more |
| 2025-07-02 15:26 | Security Center SaaS Web UI intermittent issues. | minor | 30 mins | We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Pl...read more |
| 2025-06-26 16:04 | Security Center SaaS Axis direct-to-cloud camera enrollment functionality degradation incident | critical | 21 hrs, 16 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-20 13:31 | Video ingestion delays in Europe region | minor | 0 second | Around 12:36 EDT, our monitoring observed video ingestion delays for the Europe region affecting near-live video ...read more |
| 2025-06-19 04:53 | Latency in Enforcement Center | minor | 1 hr, 1 min | We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Ple...read more |
| 2025-06-16 17:45 | Cloudrunner Telemetry Degradation | minor | 1 hr, 7 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-16 10:22 | Cloudrunner CR-H2 Telemetry and Read Disruption Incident | minor | 6 hrs, 9 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-14 07:00 | Security Center SaaS video recording functionality degradation – US Datacenter Region | major | 0 second | We encountered an issue in our US Datacenter region that temporarily affected cloud services, resulting in disrup...read more |
| 2025-06-12 10:36 | Degraded playback functionality on cameras added to Genetec Cloudlink devices. | minor | 2 hrs, 35 mins | We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Pl...read more |
| 2025-06-12 04:00 | Security Center SaaS video recording functionality degradation – US Datacenter Region | major | 0 second | We encountered an issue in our US Datacenter region that temporarily affected cloud services, resulting in disrup...read more |
| 2025-05-29 07:40 | Playback functionality incident | critical | 3 hrs, 15 mins | We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Pl...read more |
| 2025-05-27 10:53 | Some features may not be available for some users | none | 2 hrs, 14 mins | This incident has been resolved.This incident has been resolved. |
| 2025-05-27 10:34 | Security Center SaaS Web UI partially degraded. | major | 3 hrs, 12 mins | We are pleased to inform you that the issue has been fully resolved. Thank you for your patience. Please do not...read more |
| 2025-05-27 09:33 | All user interfaces are not working | major | 25 mins | This incident has been resolved. (https://status.launchdarkly.com/incidents/v1np1l7lpdrd)This incident has been resolved. (https://status.launchdarkly.com/incidents/v1np1l7lpdrd) |
| 2025-05-20 12:27 | Recording on a subset of Direct-to-Cloud cameras issue | major | 4 hrs, 3 mins | We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Pl...read more |
| 2025-05-13 09:39 | Camera state in Security Center SaaS not synced | minor | 10 hrs, 36 mins | We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Pl...read more |
| 2025-05-08 10:52 | AutoVu Cloudrunner Connectivity Issue | major | 48 mins | This incident has been resolved.This incident has been resolved. |
| 2025-05-08 07:50 | Direct-to-Cloud camera and Appliance enrollment and status functionality degraded in West Europe reg... | minor | 7 hrs, 39 mins | We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Pl...read more |
| 2025-05-07 05:03 | Axis direct-to-cloud device enrolment functionality degraded | minor | 1 hr, 40 mins | We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Pl...read more |
| 2025-05-01 10:30 | GUS - Unable to retrieve updates from cloud webservices | none | 0 second | The GUS is unable to retrieve updates from cloud webservices because of an expired certificateThe GUS is unable to retrieve updates from cloud webservices because of an expired certificate |
| 2025-04-18 17:01 | Axis direct-to-cloud device enrolment functionality degraded | minor | 10 hrs, 29 mins | We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Pl...read more |
| 2025-04-14 10:30 | ClearID plugin potential issue | major | 64 hrs, 30 mins | A new version of the ClearID plugin (v3.0.34.0) has been released and is available for download on the Genetec Po...read more |
| 2025-04-12 02:00 | Live streaming of Axis Direct-to-Cloud cameras is not working | major | 6 hrs, 39 mins | This incident has been resolved.This incident has been resolved. |