Current Status: Genetec is UP
We checked the official Genetec status page for updates 1 min, 5 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-08-27 09:21 | Genetec login service issue | major | 43 mins | This incident has been resolved.This incident has been resolved. |
| 2025-08-21 00:15 | Security Center SaaS page can’t be found in Asia region | minor | 9 hrs, 27 mins | We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Pl...read more |
| 2025-08-19 12:25 | No system found when logging to Security Center SaaS - Canada Region | minor | 40 mins | This incident has been resolved.This incident has been resolved. |
| 2025-08-18 17:29 | Cloudrunner Camera Connectivity Degradation | minor | 29 hrs, 17 mins | This incident has been resolved.This incident has been resolved. |
| 2025-08-13 11:32 | Genetec SC SaaS services unavailable in Europe, Canada and Autralia regions | critical | 22 mins | This incident has been resolved.This incident has been resolved. |
| 2025-08-04 12:20 | Degraded Camera Event Reporting in Security Center SaaS (East US) | minor | 1 hr, 50 mins | We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Pl...read more |
| 2025-07-28 13:18 | Genetec Clearance performance degradation | minor | 29 hrs, 19 mins | The issue has been resolved. Video thumbnails are now being processed within normal timeframes.The issue has been resolved. Video thumbnails are now being processed within normal timeframes. |
| 2025-07-25 09:44 | G64 conversion degradation | minor | 6 hrs, 34 mins | Performance is now being reestablished. All files currently in queue will be processed.Performance is now being reestablished. All files currently in queue will be processed. |
| 2025-07-24 10:03 | AutoVu Cloudrunner Functionality Degradation | minor | 22 mins | This incident has been resolved.This incident has been resolved. |
| 2025-07-11 12:30 | Security Center SaaS cameras show offline but fully operational | minor | 0 second | We encountered an issue that temporarily impacted the status of cameras displayed in Security Center SaaS applica...read more |
| 2025-07-11 08:38 | Genetec ClearID Portal Unavailable in Global US | major | 3 hrs, 6 mins | This incident has been resolved.This incident has been resolved. |
| 2025-07-09 13:43 | Unit enrollment is intermittently unavailable in all regions | minor | 44 mins | We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Pl...read more |
| 2025-07-08 11:00 | Security Center SaaS Axis direct-to-cloud cameras show offline but fully operational | minor | 27 hrs, 16 mins | We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Pl...read more |
| 2025-07-02 15:26 | Security Center SaaS Web UI intermittent issues. | minor | 30 mins | We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Pl...read more |
| 2025-06-26 16:04 | Security Center SaaS Axis direct-to-cloud camera enrollment functionality degradation incident | critical | 21 hrs, 16 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-20 13:31 | Video ingestion delays in Europe region | minor | 0 second | Around 12:36 EDT, our monitoring observed video ingestion delays for the Europe region affecting near-live video ...read more |
| 2025-06-19 04:53 | Latency in Enforcement Center | minor | 1 hr, 1 min | We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Ple...read more |
| 2025-06-16 17:45 | Cloudrunner Telemetry Degradation | minor | 1 hr, 7 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-16 10:22 | Cloudrunner CR-H2 Telemetry and Read Disruption Incident | minor | 6 hrs, 9 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-14 07:00 | Security Center SaaS video recording functionality degradation – US Datacenter Region | major | 0 second | We encountered an issue in our US Datacenter region that temporarily affected cloud services, resulting in disrup...read more |
| 2025-06-12 10:36 | Degraded playback functionality on cameras added to Genetec Cloudlink devices. | minor | 2 hrs, 35 mins | We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Pl...read more |
| 2025-06-12 04:00 | Security Center SaaS video recording functionality degradation – US Datacenter Region | major | 0 second | We encountered an issue in our US Datacenter region that temporarily affected cloud services, resulting in disrup...read more |
| 2025-05-29 14:55 | Playback functionality incident | none | 0 second | May 29, 10:55 EDTResolved - We are pleased to inform you that the issue has been resolved. Thank you for your pat...read more |
| 2025-05-27 17:46 | Security Center SaaS Web UI partially degraded. | none | 0 second | May 27, 13:46 EDTResolved - We are pleased to inform you that the issue has been fully resolved. Thank you for yo...read more |
| 2025-05-27 17:07 | Some features may not be available for some users | none | 0 second | May 27, 13:07 EDTResolved - This incident has been resolved.May 27, 13:07 EDTMonitoring - A fix has been implemen...read more |
| 2025-05-27 13:58 | All user interfaces are not working | none | 0 second | May 27, 09:58 EDTResolved - This incident has been resolved. (https://status.launchdarkly.com/incidents/v1np1l7lp...read more |
| 2025-05-20 12:27 | Recording on a subset of Direct-to-Cloud cameras issue | major | 4 hrs, 3 mins | We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Pl...read more |
| 2025-05-13 09:39 | Camera state in Security Center SaaS not synced | minor | 10 hrs, 36 mins | We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Pl...read more |
| 2025-05-08 10:52 | AutoVu Cloudrunner Connectivity Issue | major | 48 mins | This incident has been resolved.This incident has been resolved. |
| 2025-05-08 07:50 | Direct-to-Cloud camera and Appliance enrollment and status functionality degraded in West Europe reg... | minor | 7 hrs, 39 mins | We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Pl...read more |
| 2025-05-07 05:03 | Axis direct-to-cloud device enrolment functionality degraded | minor | 1 hr, 40 mins | We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Pl...read more |
| 2025-05-01 10:30 | GUS - Unable to retrieve updates from cloud webservices | none | 0 second | The GUS is unable to retrieve updates from cloud webservices because of an expired certificateThe GUS is unable to retrieve updates from cloud webservices because of an expired certificate |
| 2025-04-18 17:01 | Axis direct-to-cloud device enrolment functionality degraded | minor | 10 hrs, 29 mins | We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Pl...read more |
| 2025-04-14 10:30 | ClearID plugin potential issue | major | 64 hrs, 30 mins | A new version of the ClearID plugin (v3.0.34.0) has been released and is available for download on the Genetec Po...read more |
| 2025-04-12 02:00 | Live streaming of Axis Direct-to-Cloud cameras is not working | major | 6 hrs, 39 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-11 09:15 | Video bookmarks creation anomaly in Security Center SaaS | minor | 2 hrs, 35 mins | We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Pl...read more |
| 2025-03-05 14:30 | Investigating device enrolment issues with Security Center SaaS in US region | major | 7 hrs, 3 mins | We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Pl...read more |
| 2025-03-03 12:10 | Connectivity issue with Security Center SaaS | major | 1 hr, 35 mins | We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Pl...read more |
| 2025-02-25 11:21 | Genetec Clearance search functionality degradation incident | major | 57 hrs, 36 mins | This issue has been resolved.This issue has been resolved. |
| 2025-02-21 10:37 | Genetec Clearance performance degradation | minor | 9 hrs, 18 mins | This incident has been resolved.This incident has been resolved. |
| 2025-02-14 10:25 | Genetec Clearance functionality degradation incident | major | 3 hrs, 14 mins | This incident has been resolved.This incident has been resolved. |
| 2025-02-14 09:01 | Genetec Clearance functionality degradation incident | minor | 57 mins | The issue has been resolved, and we will continue to monitor the situation.The issue has been resolved, and we will continue to monitor the situation. |
| 2025-01-24 21:27 | AutoVu Cloudrunner Connectivity Issue | minor | 13 hrs, 45 mins | This incident has been resolved.This incident has been resolved. |
| 2024-12-10 08:43 | AutoVu Cloudrunner connectivity issue | major | 168 hrs, 55 mins | This incident has been resolved.This incident has been resolved. |
| 2024-11-18 12:53 | Intermittent Connectivity Issue Impacting Cloudrunner Portal Login Times | minor | 1 hr, 54 mins | This incident has been resolved.This incident has been resolved. |
| 2024-11-14 13:00 | ClearID: Identity synchronization issues | major | 168 hrs | This incident has been resolved.This incident has been resolved. |
| 2024-11-13 10:24 | ClearID: Unable to provide new access - Schedules are unavailable | major | 3 hrs, 51 mins | This incident has been resolved.This incident has been resolved. |
| 2024-11-04 17:22 | AutoVu Cloudrunner Connectivity Issue | minor | 13 hrs, 54 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-03 12:06 | Operation center services not accessible eu-west cluster | major | 3 hrs, 45 mins | This incident has been resolved.This incident has been resolved. |
| 2024-09-24 09:42 | AutoVu Cloudrunner Functionality Degradation | major | 17 mins | This incident has been resolved.This incident has been resolved. |