Current Status: Gladly is UP
We checked the official Gladly status page for updates 2 mins, 33 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-06-19 05:00 | Platform Maintenance on June 18, 2025 | none | 0 second | THIS IS A SCHEDULED EVENT Jun 18, 22:00 - 23:00 PDTJun 5, 13:25 PDTScheduled - On Wednesday, June 18, 2025, from...read more |
| 2025-06-12 12:49 | Monitoring Google Cloud Services Incident | none | 3 hrs, 16 mins | Gladly continues to see no issues in Production as a result of this incident. In addition, we have been notified ...read more |
| 2025-06-05 09:54 | Investigating SMS Filtering Issue | minor | 3 hrs, 56 mins | After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly i...read more |
| 2025-05-14 12:36 | Investigating Outbound Emails Stuck in Sending | minor | 2 hrs, 54 mins | After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly i...read more |
| 2025-03-31 17:30 | Investigating Issues with Inbound Voice | none | 0 second | Mar 31, 10:30 PDTResolved - After actively monitoring system performance, we are happy to report that this issue ...read more |
| 2025-03-19 21:59 | Investigating Reporting Issue | none | 0 second | Mar 19, 14:59 PDTResolved - We have confirmed with Snowflake that all data is now being processed for backfill. S...read more |
| 2025-02-21 05:15 | [Scheduled] Routine email maintenance | none | 0 second | Feb 20, 21:15 PSTCompleted - The scheduled maintenance has been completed.Feb 20, 21:00 PSTIn progress - Schedule...read more |
| 2024-12-19 03:41 | Investigating Gladly Access Issues | none | 0 second | Dec 18, 19:41 PSTResolved - Our monitoring continues to indicate that all services have been restored: Agents are...read more |
| 2024-12-12 03:59 | Investigating Sidekick Handoff Issue with OpenAI | none | 0 second | Dec 11, 19:59 PSTResolved - After actively monitoring system performance, we are happy to report that this issue ...read more |
| 2024-11-26 17:32 | Investigating Chat Latency Issue | none | 0 second | Nov 26, 09:32 PSTResolved - After actively monitoring system performance, we are happy to report that this issue ...read more |
| 2024-11-03 05:00 | Search Infrastructure Upgrade | none | 0 second | Nov 2, 22:00 PDTCompleted - The scheduled maintenance has been completed.Nov 2, 21:00 PDTIn progress - Schedule...read more |
| 2024-10-22 00:00 | Routine Infrastructure Upgrade | none | 0 second | Oct 21, 17:00 PDTCompleted - The scheduled maintenance has been completed.Oct 21, 15:00 PDTIn progress - Schedule...read more |
| 2024-10-10 04:15 | Sidekick Maintenance | none | 0 second | Oct 9, 21:15 PDTCompleted - The scheduled maintenance has been completed.Oct 9, 21:00 PDTIn progress - Schedule...read more |
| 2024-10-03 04:15 | Sidekick Maintenance | none | 0 second | Oct 2, 21:15 PDTCompleted - The scheduled maintenance has been completed.Oct 2, 21:00 PDTIn progress - Schedule...read more |
| 2024-10-02 14:50 | Investigating Login Issue | none | 0 second | Oct 2, 07:50 PDTResolved - Gladly will distribute a thorough root cause analysis (RCA) for this incident via ema...read more |
| 2024-09-25 16:05 | Investigating Gladly Voice & Log-In Degradation | none | 0 second | Sep 25, 09:05 PDTResolved - After actively monitoring system performance, we are happy to report that this issue ...read more |
| 2024-07-31 15:45 | Investigating Routing Issue | none | 0 second | Jul 31, 08:45 PDTResolved - After actively monitoring system performance, we are happy to report that this issue ...read more |
| 2024-06-07 06:45 | Routine Infrastructure Update | none | 0 second | Jun 6, 23:45 PDTCompleted - The scheduled maintenance has been completed.Jun 6, 21:00 PDTIn progress - Schedule...read more |
| 2024-04-22 15:56 | Identified Gladly Voice Issue | none | 0 second | Apr 22, 08:56 PDTResolved - Gladly Voice functionality is operating normally again. Users should no longer experi...read more |
| 2024-04-11 22:03 | Investigating Email Delivery Issue | none | 0 second | Apr 11, 15:03 PDTResolved - After actively monitoring system performance, we are happy to report that this issue ...read more |
| 2024-03-08 06:00 | Gladly Reporting Maintenance - Thursday, March 7th (Reporting Delays Expected For Up To 1 Hour) | none | 0 second | Mar 7, 22:00 PSTCompleted - The scheduled maintenance has been completed.Mar 7, 21:00 PSTIn progress - Schedule...read more |
| 2024-02-29 18:25 | Gladly Reporting Latency | none | 0 second | Feb 29, 10:25 PSTResolved - This Gladly Reporting incident has now been resolved.Please contact Gladly Support sh...read more |
| 2023-12-01 21:55 | Identified Transient Network Issues Impacting Gladly Services | none | 0 second | Dec 1, 13:55 PSTResolved - We are happy to report that this issue is now resolved and Gladly is fully operationa...read more |
| 2023-11-27 18:50 | Identified Lookup Adaptor Issue | none | 0 second | Nov 27, 10:50 PSTResolved - After actively monitoring system performance, we are happy to report that this issue ...read more |
| 2023-11-16 03:37 | Monitoring Meta Platform Issues | none | 0 second | Nov 15, 19:37 PSTResolved - The Meta team has released a fix for the Facebook DM Send API issues, and outbound Fa...read more |
| 2023-11-05 06:03 | Major Database Upgrade | none | 0 second | Nov 4, 23:03 PDTCompleted - The scheduled maintenance has been completed.Nov 4, 22:00 PDTIn progress - Schedule...read more |
| 2023-10-24 07:51 | Identified Voice Issue | minor | 2 hrs, 9 mins | This issue is now resolved, and Agents are able to place and take calls as expected. Please contact <a href="ht...read more |
| 2023-10-18 08:34 | Investigating Chat Issue | minor | 1 hr | After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly i...read more |
| 2023-10-09 11:31 | Issues Accessing Production | critical | 1 hr, 20 mins | We have confirmed that this issue has now been fully resolved upon deployment of the fix at 11:40 AM PT. Please ...read more |
| 2023-10-05 08:00 | Investigating Voicemail Playback Issue | minor | 4 hrs, 47 mins | After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly i...read more |
| 2023-09-28 13:11 | SMS/MMS Delivery Failures to Verizon and AT&T Networks in the US | minor | 23 mins | This incident has now been resolved and 30007 delivery failures are no longer occurring via Verizon and AT&T Netw...read more |
| 2023-09-09 22:00 | [Scheduled] Minor Gladly Database Upgrade | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-08-31 16:33 | Investigating Gladly Sidekick Issues | minor | 18 mins | We have implemented a fix addressing this issue and have observed recovery. Threads are no longer handing off to ...read more |
| 2023-08-17 16:35 | Investigating SMS Issues | minor | 3 hrs, 9 mins | After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly i...read more |
| 2023-07-06 22:01 | [Scheduled] Routine Infrastructure Update | maintenance | 59 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-06-28 08:07 | Investigating Report Issue | minor | 4 hrs, 10 mins | After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly i...read more |
| 2023-06-24 22:30 | [Scheduled] Routine Infrastructure Update | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-06-13 13:15 | Monitoring AWS Incident | none | 2 hrs, 15 mins | Gladly has continued to see no issues within the Production environment as a result of this incident. AWS has als...read more |
| 2023-06-13 08:27 | Investigating Chat Latency | minor | 3 hrs, 53 mins | After actively monitoring system performance, we are happy to report this is now resolved and Gladly is fully ope...read more |
| 2023-06-12 21:00 | [Scheduled] Routine infrastructure updates | maintenance | 15 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-06-10 22:00 | [Scheduled] Search Infrastructure Upgrade | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-05-21 00:00 | [Scheduled] Chat & WhatsApp Maintenance Upgrade | maintenance | 1 hr, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-05-18 16:04 | Investigating Voice Connection Issues | major | 3 hrs, 8 mins | Since 5:15 PM PT, Voice has continued to remain performant and Agents are able to accept calls. Please contact ...read more |
| 2023-05-11 13:56 | Investigating Intermittent Latency in Search, Help Center, and Answers | minor | 2 hrs, 13 mins | We have implemented a fix for this issue, which intermittently affected < 10% of search queries. As of 3:46 PM...read more |
| 2023-05-06 22:01 | [Scheduled] Minor Gladly Database Upgrade | maintenance | 14 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-05-03 08:00 | Investigating Chat Latency | minor | 7 hrs, 4 mins | After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly i...read more |
| 2023-04-20 08:52 | Investigating errors editing and creating IVRs with schedule nodes | minor | 3 hrs, 57 mins | We have deployed and verified a fix for the IVR creation/editing issues on Production. Please contact <a href="...read more |
| 2023-04-18 15:40 | Gladly Reporting Delays | minor | 40 mins | Our data warehouse partner has implemented a configuration fix to resolve this issue and reports are functioning ...read more |
| 2023-03-23 23:03 | [Scheduled] Work Sessions Reporting Data Refresh | maintenance | 13 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-02-22 22:00 | Gladly Refresh Issues | minor | 0 second | Between 10:04 PM PT to 10:26 PM PT, Agents who clicked on the "refresh" banner notification in Gladly experienced...read more |