Current Status: Gladly is UP
We checked the official Gladly status page for updates 3 mins, 51 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-08-21 10:35 | Unable to log into Gladly | major | 2 hrs, 24 mins | Our monitoring has confirmed that Gladly is stable and fully performant. We will distribute a thorough root cause...read more |
| 2025-08-07 07:18 | Sidekick Journeys is not loading data | major | 43 mins | After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly i...read more |
| 2025-07-31 19:00 | [Scheduled] Planned Sidekick Maintenance Notice – July 31st, 7 PM PT / 10 PM ET | maintenance | 15 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-31 11:10 | Gladly Reports and Insight Builder Data Latency | minor | 2 hrs, 16 mins | Data latency for Gladly Reports and Insight Builder has continued to operate within expected levels. Please <a h...read more |
| 2025-07-30 22:57 | Investigating Gladly Access Issues | major | 1 hr | We have confirmed that the fix deployed has addressed this issue. We will be sending an RCA to those affected as ...read more |
| 2025-07-16 07:19 | Intermittent Sidekick Handoff Errors | minor | 1 hr, 25 mins | Gladly Sidekick Generative AI-powered conversations continue to resolve and handoff as expected. In addition, we ...read more |
| 2025-06-27 11:51 | Investigating Sidekick Issues | minor | 28 mins | We have confirmed that Sidekick performance has recovered. We will continue to closely monitor over the next hour...read more |
| 2025-06-18 22:00 | [Scheduled] Platform Maintenance on June 18, 2025 | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-06-12 12:49 | Monitoring Google Cloud Services Incident | none | 3 hrs, 16 mins | Gladly continues to see no issues in Production as a result of this incident. In addition, we have been notified ...read more |
| 2025-06-05 09:54 | Investigating SMS Filtering Issue | minor | 3 hrs, 56 mins | After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly i...read more |
| 2025-05-14 12:36 | Investigating Outbound Emails Stuck in Sending | minor | 2 hrs, 54 mins | After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly i...read more |
| 2025-03-31 08:52 | Investigating Issues with Inbound Voice | minor | 1 hr, 38 mins | After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly i...read more |
| 2025-03-19 07:30 | Investigating Reporting Issue | minor | 7 hrs, 29 mins | We have confirmed with Snowflake that all data is now being processed for backfill. Some delays are expected, but...read more |
| 2025-02-20 21:00 | [Scheduled] [Scheduled] Routine email maintenance | maintenance | 15 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-12-18 18:01 | Investigating Gladly Access Issues | critical | 1 hr, 40 mins | Our monitoring continues to indicate that all services have been restored: Agents are able to utilize Gladly and ...read more |
| 2024-12-11 16:17 | Investigating Sidekick Handoff Issue with OpenAI | minor | 3 hrs, 42 mins | After actively monitoring system performance, we are happy to report that this issue is now resolved. Please co...read more |
| 2024-11-26 06:01 | Investigating Chat Latency Issue | minor | 3 hrs, 31 mins | After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly i...read more |
| 2024-11-02 21:00 | [Scheduled] Search Infrastructure Upgrade | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-10-21 15:00 | [Scheduled] Routine Infrastructure Upgrade | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-10-09 21:00 | [Scheduled] Sidekick Maintenance | maintenance | 15 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-10-02 21:00 | [Scheduled] Sidekick Maintenance | maintenance | 15 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-10-02 07:00 | Investigating Login Issue | critical | 50 mins | Gladly will distribute a thorough root cause analysis (RCA) for this incident via email as soon as possible. The ...read more |
| 2024-09-25 07:58 | Investigating Gladly Voice & Log-In Degradation | none | 1 hr, 7 mins | After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly i...read more |
| 2024-07-31 07:52 | Investigating Routing Issue | minor | 53 mins | After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly i...read more |
| 2024-06-06 21:00 | [Scheduled] Routine Infrastructure Update | maintenance | 2 hrs, 45 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-04-22 07:18 | Identified Gladly Voice Issue | minor | 1 hr, 38 mins | Gladly Voice functionality is operating normally again. Users should no longer experience issues with inbound o...read more |
| 2024-04-10 22:00 | Investigating Email Delivery Issue | minor | 17 hrs, 3 mins | After actively monitoring system performance, we are happy to report that this issue is now resolved. Please con...read more |
| 2024-03-07 21:00 | [Scheduled] Gladly Reporting Maintenance - Thursday, March 7th (Reporting Delays Expected For Up To ... | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-02-29 06:08 | Gladly Reporting Latency | minor | 4 hrs, 17 mins | This Gladly Reporting incident has now been resolved. Please contact <a href="https://help.gladly.com/docs/conta...read more |
| 2023-12-01 13:47 | Identified Transient Network Issues Impacting Gladly Services | minor | 8 mins | We are happy to report that this issue is now resolved and Gladly is fully operational again - an RCA will be pos...read more |
| 2023-11-27 09:13 | Identified Lookup Adaptor Issue | minor | 1 hr, 37 mins | After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly i...read more |
| 2023-11-15 16:30 | Monitoring Meta Platform Issues | minor | 3 hrs, 7 mins | The Meta team has released a fix for the Facebook DM Send API issues, and outbound Facebook DMs should now functi...read more |
| 2023-11-04 22:00 | [Scheduled] Major Database Upgrade | maintenance | 1 hr, 3 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-10-24 07:51 | Identified Voice Issue | minor | 2 hrs, 9 mins | This issue is now resolved, and Agents are able to place and take calls as expected. Please contact <a href="ht...read more |
| 2023-10-18 08:34 | Investigating Chat Issue | minor | 1 hr | After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly i...read more |
| 2023-10-09 11:31 | Issues Accessing Production | critical | 1 hr, 20 mins | We have confirmed that this issue has now been fully resolved upon deployment of the fix at 11:40 AM PT. Please ...read more |
| 2023-10-05 08:00 | Investigating Voicemail Playback Issue | minor | 4 hrs, 47 mins | After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly i...read more |
| 2023-09-28 13:11 | SMS/MMS Delivery Failures to Verizon and AT&T Networks in the US | minor | 23 mins | This incident has now been resolved and 30007 delivery failures are no longer occurring via Verizon and AT&T Netw...read more |
| 2023-09-09 22:00 | [Scheduled] Minor Gladly Database Upgrade | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-08-31 16:33 | Investigating Gladly Sidekick Issues | minor | 18 mins | We have implemented a fix addressing this issue and have observed recovery. Threads are no longer handing off to ...read more |
| 2023-08-17 16:35 | Investigating SMS Issues | minor | 3 hrs, 9 mins | After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly i...read more |
| 2023-07-06 22:01 | [Scheduled] Routine Infrastructure Update | maintenance | 59 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-06-28 08:07 | Investigating Report Issue | minor | 4 hrs, 10 mins | After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly i...read more |
| 2023-06-24 22:30 | [Scheduled] Routine Infrastructure Update | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-06-13 13:15 | Monitoring AWS Incident | none | 2 hrs, 15 mins | Gladly has continued to see no issues within the Production environment as a result of this incident. AWS has als...read more |
| 2023-06-13 08:27 | Investigating Chat Latency | minor | 3 hrs, 53 mins | After actively monitoring system performance, we are happy to report this is now resolved and Gladly is fully ope...read more |
| 2023-06-12 21:00 | [Scheduled] Routine infrastructure updates | maintenance | 15 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-06-10 22:00 | [Scheduled] Search Infrastructure Upgrade | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-05-21 00:00 | [Scheduled] Chat & WhatsApp Maintenance Upgrade | maintenance | 1 hr, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-05-18 16:04 | Investigating Voice Connection Issues | major | 3 hrs, 8 mins | Since 5:15 PM PT, Voice has continued to remain performant and Agents are able to accept calls. Please contact ...read more |