Current Status: Guru is UP
We checked the official Guru status page for updates 42 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-06-10 09:09 | Degraded performance of Assist + Answers features | none | 12 hrs, 2 mins | This incident has been resolved.This incident has been resolved. |
| 2025-04-26 21:00 | [Scheduled] Scheduled Maintenance - 4/26 | maintenance | 1 hr, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-11 13:27 | Guru Service Disruption | minor | 3 hrs, 34 mins | This incident has been resolved. Thanks for your patience!This incident has been resolved. Thanks for your patience! |
| 2025-02-13 19:23 | Guru Service Disruption | minor | 1 hr, 29 mins | The issue has been resolved. Thank you for your patience.The issue has been resolved. Thank you for your patience. |
| 2025-01-24 12:46 | Guru Service Disruption | minor | 1 hr, 1 min | The issue has been resolved. Thank you for your patience.The issue has been resolved. Thank you for your patience. |
| 2025-01-15 11:13 | Guru Service Disruption | minor | 32 mins | The issue has been resolved. We appreciate your patience.The issue has been resolved. We appreciate your patience. |
| 2025-01-13 21:00 | [Scheduled] Guru Analytics Scheduled Maintenance | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-28 13:22 | Guru Service Disruption | minor | 1 hr, 22 mins | The issue has now been resolved. We have identified the issue was caused by a background maintenance job that was...read more |
| 2024-05-30 09:48 | Indexing Delays for External Sources | minor | 0 second | The search index has been cleared as of 3:30 AM EST this morning and all search functionality with external sourc...read more |
| 2023-11-08 10:29 | Degraded performance of Assist + Answers features | minor | 24 mins | OpenAI has confirmed that this issue is resolved and their services are back up. All Guru AI features (Assist + A...read more |
| 2023-08-06 20:00 | [Scheduled] Scheduled Maintenance on Sunday August 6th | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-02-10 11:10 | Guru Service Disruption | none | 70 hrs, 55 mins | Knowledge Triggers have been re-enabled for all users so we will close out this incident report. Thanks again for...read more |
| 2023-02-09 12:06 | Some data in Guru Analytics feature not populating | none | 28 hrs, 35 mins | All remaining Analytics data has been backfilled and this issue is fully resolved. Thank you for your patience.All remaining Analytics data has been backfilled and this issue is fully resolved. Thank you for your patience. |
| 2023-01-24 16:00 | Guru Extension not loading for customers with specific Extension Preferences | minor | 8 hrs, 36 mins | This issue has been resolved with the release of our latest extension version (2.106.2807). Generally the Guru ...read more |
| 2023-01-22 20:00 | [Scheduled] Scheduled Maintenance on Sunday January 22nd | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-10-25 10:50 | Guru Analytics experiencing sporadic loading issues | major | 70 hrs, 24 mins | We have received confirmation from our analytics provider that they have identified and resolved the issue. Impac...read more |
| 2022-07-29 10:17 | Guru Analytics Feature experiencing issues | major | 5 hrs, 53 mins | Guru Analytics is back up and running now and this incident is fully resolved. Thanks again for your patience.Guru Analytics is back up and running now and this incident is fully resolved. Thanks again for your patience. |
| 2022-06-16 16:50 | Guru Service Disruption - Analytics Pages not Loading | minor | 3 hrs, 15 mins | Our vendor has resolved this issue. Guru Analytics are running properly. Thank you for your patience and understa...read more |
| 2022-03-14 12:08 | Guru Service Disruption | minor | 3 hrs, 28 mins | This incident has been resolved. Thank you for your patience and understanding.This incident has been resolved. Thank you for your patience and understanding. |
| 2022-03-14 11:08 | Guru service is unavailable | critical | 43 mins | This incident has been resolved, and we will continue monitoring. Thank you for your patience and understanding.This incident has been resolved, and we will continue monitoring. Thank you for your patience and understanding. |
| 2022-02-27 22:00 | [Scheduled] Scheduled Maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-01-10 22:00 | [Scheduled] Guru Slack App and MS Team Scheduled Maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2021-12-15 10:35 | Guru Service Disruption - API outage | critical | 1 hr, 7 mins | Guru is back up and running now and this incident is fully resolved.Guru is back up and running now and this incident is fully resolved. |
| 2021-10-26 09:30 | Guru Slack App Partial Outage | none | 0 second | Guru's Slack App experienced a partial outage from 9:40AM ET to 9:57AM ET. Commands handled by the Slackbot servi...read more |
| 2021-10-15 09:36 | New Guru teams may have trouble signing in | minor | 51 mins | We have implemented a resolution for the team creation issue, and we are monitoring performance.We have implemented a resolution for the team creation issue, and we are monitoring performance. |
| 2021-09-26 21:00 | [Scheduled] Slack App Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2021-08-31 18:54 | Guru billing page not loading consistently | minor | 1 hr, 11 mins | Zuora has resolved the incident. Guru’s Billing page is now operating as normal.Zuora has resolved the incident. Guru’s Billing page is now operating as normal. |
| 2021-08-22 15:01 | [Scheduled] Scheduled Maintenance on Sunday, August 22nd | maintenance | 29 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2021-08-10 08:38 | Analytics is experiencing an outage | critical | 4 hrs, 12 mins | Our vendor has resolved this issue. Guru Analytics are running properly. Thank you for your patience and understa...read more |
| 2021-08-06 15:50 | New Guru users may have trouble signing in | minor | 35 mins | Our team has resolved the issues with new users signing in. We appreciate your patience and understanding as ou...read more |
| 2021-07-22 12:16 | Guru Slack App direct messages not working | minor | 21 hrs, 42 mins | Our team has resolved the issue. Direct messages with Guru's Slack App are working properly again now. We appre...read more |
| 2021-07-15 12:27 | Guru Services are restored - monitoring | critical | 2 hrs, 36 mins | This incident has been resolved, and we will continue monitoring. Thank you for your patience and understanding.This incident has been resolved, and we will continue monitoring. Thank you for your patience and understanding. |
| 2021-06-30 15:20 | Guru Analytics not loading consistently | minor | 45 mins | Snowflake has resolved the incident. Guru’s Analytics Dashboard is now operating as normal.Snowflake has resolved the incident. Guru’s Analytics Dashboard is now operating as normal. |
| 2021-06-08 08:03 | Unable to access Guru App | critical | 2 hrs, 12 mins | This incident has been resolved. Thank you for your patience and understanding.This incident has been resolved. Thank you for your patience and understanding. |
| 2021-05-28 09:09 | Guru's Web App and Extension are experiencing degraded performance | minor | 1 hr, 38 mins | This issue has been fully resolved. Thank you for your understanding and patience as our team worked to find a so...read more |
| 2021-05-28 05:33 | Guru Web Application and Extension unavailable | critical | 0 second | The Guru Web Application and Extension were unavailable from 5:33am EDT to 5:37am EDT. During this time, users we...read more |
| 2021-05-26 14:48 | Guru Web Application and Extension unavailable | critical | 1 hr, 59 mins | This incident has been resolved. Guru's Web App and Extension are running as expected and users should be able to...read more |
| 2021-05-12 21:00 | Guru Web Application Unavailable | critical | 0 second | The Guru Web Application was unavailable from 9:00pm EDT to 9:15pm EDT. During this time, users would have been u...read more |
| 2021-02-10 14:27 | API is experiencing long latency and intermittent down time | major | 50 mins | This incident has been resolved, Guru's services are back up and running as normal. We appreciate your patience a...read more |
| 2020-12-22 23:00 | [Scheduled] Scheduled Maintenance on Tuesday, December 22nd | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2020-12-04 14:24 | API is experiencing long latency and intermittent down time | major | 1 hr, 48 mins | This incident has been resolved.This incident has been resolved. |
| 2020-12-04 13:56 | Analytics is experiencing a partial outage. | major | 7 hrs, 55 mins | This incident has been resolved.This incident has been resolved. |
| 2020-10-20 06:58 | Investigating an Outage | critical | 58 mins | The performance issues and subsequent outage have been resolved and the service is operating normally. We apologi...read more |
| 2020-09-24 16:05 | Slack Bot DMs are currently not operating | major | 22 mins | The Slack Bot DMs are operational, we apologize for the inconvenience.The Slack Bot DMs are operational, we apologize for the inconvenience. |
| 2020-07-30 08:56 | Analytics is currently down. | critical | 14 mins | The issue has been identified and fixed, we apologize for the inconvenience.The issue has been identified and fixed, we apologize for the inconvenience. |
| 2020-07-24 09:42 | Currently experiencing high latency and timeouts | critical | 4 hrs, 15 mins | The issue has been resolved and performance has returned to normal. We apologize for this inconvenience and thank...read more |
| 2020-07-12 08:00 | [Scheduled] Scheduled Maintenance on Sunday, July 12th, 2020 | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2020-06-07 08:01 | [Scheduled] Scheduled Maintenance on Sunday, June 7th, 2020 | maintenance | 1 hr, 59 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2020-05-27 12:54 | Guru Service is currently experiencing an outage | critical | 46 mins | This issue has been resolved, we apologize for the inconvenience.This issue has been resolved, we apologize for the inconvenience. |
| 2020-03-23 12:58 | Increased Latency and Degraded Performance | minor | 52 mins | This issue has been resolved, apologies for the brief performance degradation.This issue has been resolved, apologies for the brief performance degradation. |