Current Status: Halp is UP
We checked the official Halp status page for updates 4 mins, 41 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2024-04-09 13:58 | Halp customers are unable to login with Slack | none | 0 second | Apr 9, 13:58 UTCResolved - Customers are now able to login to HalpApr 9, 08:40 UTCUpdate - Login with Slack to ...read more |
| 2024-02-16 19:14 | Assist Home not loading for some customers | none | 0 second | Feb 16, 19:14 UTCResolved - This incident has been resolved.Feb 16, 17:43 UTCMonitoring - A fix has been implemen...read more |
| 2022-11-22 22:00 | Halp is experiencing a performance degradation | none | 0 second | Nov 22, 22:00 UTCResolved - This incident has been resolved.Nov 22, 20:10 UTCMonitoring - The issue has been iden...read more |
| 2022-11-18 20:50 | Delays with ticket creation and reports of duplicate ticket threads | none | 0 second | Nov 18, 20:50 UTCResolved - This incident has been resolved.Nov 18, 16:53 UTCMonitoring - A fix has been implemen...read more |
| 2022-06-13 23:43 | Email delivery is failing | none | 0 second | Jun 13, 23:43 UTCResolved - This incident has been resolved.Jun 13, 23:31 UTCInvestigating - We are currently inv...read more |
| 2022-06-01 17:32 | Some teams are impacted by fields being removed when editing tickets | none | 0 second | Jun 1, 17:32 UTCResolved - This incident has been resolved.Jun 1, 14:59 UTCMonitoring - A fix has been implemen...read more |
| 2022-05-31 22:13 | Ticket creation is down for some teams. Assist is unable to find forms and is posting an error to Gl... | none | 0 second | May 31, 22:13 UTCResolved - This incident has been resolved.May 31, 21:34 UTCMonitoring - A fix has been implemen...read more |
| 2022-03-09 21:31 | Halp is experiencing issues as a result of upstream hosting issues | none | 0 second | Mar 9, 21:31 UTCResolved - This incident has been resolved.Mar 9, 21:02 UTCUpdate - We are continuing to invest...read more |
| 2021-11-29 19:49 | Comment attachment syncing degraded | none | 0 second | Nov 29, 19:49 UTCResolved - This incident has been resolved.Nov 29, 16:50 UTCMonitoring - A fix has been implemen...read more |
| 2021-10-21 23:42 | Halp Web Partial Outage | none | 0 second | Oct 21, 23:42 UTCResolved - This incident has been resolved.Oct 21, 23:07 UTCIdentified - We have identified the ...read more |
| 2021-10-20 15:52 | Halp Web degraded | none | 0 second | Oct 20, 15:52 UTCResolved - The issue has been resolvedOct 20, 15:49 UTCInvestigating - We are seeing intermitten...read more |
| 2021-09-02 18:30 | Halp tickets are not accessible from the web | none | 0 second | Sep 2, 18:30 UTCResolved - We have resolved the incident. If you are still unable to view tickets, please make s...read more |
| 2021-06-30 16:26 | Issue syncing tickets to Jira Server/Data Center | none | 0 second | Jun 30, 16:26 UTCResolved - This incident has been resolved.Jun 30, 14:59 UTCMonitoring - A fix has been implemen...read more |
| 2021-06-22 19:56 | Issue with ticket creation | none | 0 second | Jun 22, 19:56 UTCResolved - This incident has been resolved.Jun 22, 18:46 UTCMonitoring - A fix has been implemen...read more |
| 2021-06-15 15:53 | Halp's performance is degraded | none | 0 second | Jun 15, 15:53 UTCResolved - The issue has been resolvedJun 15, 15:30 UTCMonitoring - We have identified the issue...read more |
| 2021-04-02 00:32 | Microsoft Outage | none | 0 second | Apr 2, 00:32 UTCResolved - Microsoft has confirmed their fix to their DNS service has been resolved, and all dow...read more |
| 2021-03-19 22:35 | Issue with support@halp.com email | none | 0 second | Mar 19, 22:35 UTCResolved - This incident has been resolved.Mar 19, 16:05 UTCInvestigating - Currently tickets se...read more |
| 2021-02-09 02:55 | Halp Web and Ticket Creation Down | none | 0 second | Feb 9, 02:55 UTCResolved - This incident has been resolved.Feb 8, 22:47 UTCMonitoring - A fix has been implemen...read more |
| 2021-01-29 00:04 | Ticket creation and comment syncing is broken for some customers | none | 0 second | Jan 29, 00:04 UTCResolved - All features are now working as normal. We will be working with out partners to provi...read more |
| 2021-01-04 20:17 | Slack may have trouble loading messages or connecting to Slack | none | 0 second | Jan 4, 20:17 UTCResolved - This incident has been resolved.Jan 4, 20:15 UTCUpdate - We are continuing to invest...read more |
| 2020-07-18 01:34 | Halp Web is having an outage as a result of a Cloudflare outage | none | 0 second | Jul 18, 01:34 UTCResolved - This incident has been resolved.Jul 18, 01:34 UTCUpdate - Cloudflare has resolved the...read more |
| 2020-05-13 02:26 | Slack is down | none | 0 second | May 13, 02:26 UTCResolved - This incident has been resolved.May 13, 00:29 UTCInvestigating - We are currently inv...read more |
| 2020-04-07 22:31 | Halp Web Down | none | 0 second | Apr 7, 22:31 UTCResolved - This incident has been resolved.Apr 7, 22:12 UTCUpdate - The application is now stab...read more |
| 2020-03-17 20:18 | Upstream Cloud Povider down | none | 0 second | Mar 17, 20:18 UTCResolved - This incident has been resolved.Mar 16, 19:59 UTCMonitoring - Our cloud provider, Her...read more |
| 2020-03-16 16:50 | Upstream cloud provider is down | none | 0 second | Mar 16, 16:50 UTCResolved - This incident has been resolved.Mar 16, 16:27 UTCUpdate - We are continuing to monito...read more |
| 2019-12-09 23:04 | Ticket Creation is degraded | critical | 34 mins | Our upstream provider is recovering and ticket creation should be working now.Our upstream provider is recovering and ticket creation should be working now. |
| 2019-11-18 23:20 | Ticket Creation, and Ticket Updates are disrupted | major | 32 mins | Slack API issues have now been resolved. Ticket creation should be working normally.Slack API issues have now been resolved. Ticket creation should be working normally. |