Helium Status

Is Helium down?

Current Status: Helium is UP

We checked the official Helium status page for updates 2 mins, 57 seconds ago.

Past Helium Incidents

Source: Official Helium status page
Start Time (UTC)Incident Deep LinkImpactDurationDescription
2025-11-18 15:06 Cloudflare Outage
none
0 second

Nov 18, 15:06 UTCResolved - Cloudflare services have recovered.Nov 18, 14:36 UTCIdentified - Due to the current C...

2025-11-18 14:36 Cloudflare Outage
none
30 mins

Cloudflare services have recovered.Cloudflare services have recovered.

2025-11-15 17:54 Carrier Traffic Degradation
none
0 second

Nov 15, 17:54 UTCIdentified - The issue appears to stem from a recent software update on the carrier's side and w...

2025-11-15 00:57 Carrier Traffic Degradation
minor
0 second

The issue appears to stem from a recent software update on the carrier's side and we’re actively collaborating on...

2025-11-13 13:00 Planned Maintenance Notice
none
0 second

Nov 13, 13:00 UTCCompleted - The scheduled maintenance has been completed.Nov 13, 12:00 UTCIn progress - Schedule...

2025-11-13 12:00 [Scheduled] Planned Maintenance Notice
maintenance
1 hr

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2025-11-07 14:27 Brownfield Service Degradation
none
0 second

Nov 7, 14:27 UTCResolved - This incident has been resolved.Nov 6, 14:38 UTCInvestigating - We’re currently inve...

2025-11-06 14:38 Brownfield Service Degradation
minor
23 hrs, 49 mins

This incident has been resolved.This incident has been resolved.

2025-10-29 22:11 HMH - Speed Test Failures
none
0 second

This incident has been resolved.This incident has been resolved.

2025-10-17 14:47 Helium Mobile Builder Dashboard Outage
none
0 second

Oct 17, 14:47 UTCResolved - This issue was resolvedOct 16, 23:40 UTCUpdate - We are continuing to investigate thi...

2025-10-16 23:30 Helium Mobile Builder Dashboard Outage
major
15 hrs, 17 mins

This issue was resolvedThis issue was resolved

2025-10-14 10:00 Brownfield RADIUS AAA Migration
none
0 second

Oct 14, 10:00 UTCCompleted - The scheduled maintenance has been completed.Oct 14, 08:00 UTCIn progress - Schedule...

2025-10-14 08:00 [Scheduled] Brownfield RADIUS AAA Migration
maintenance
2 hrs

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2025-10-09 10:00 Brownfield RADIUS AAA Migration
none
0 second

Oct 9, 10:00 UTCCompleted - The scheduled maintenance has been completed.Oct 9, 08:00 UTCIn progress - Schedule...

2025-10-09 08:00 [Scheduled] Brownfield RADIUS AAA Migration
maintenance
2 hrs

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2025-10-07 19:04 HMH - Speed Test Failures
none
0 second

Oct 7, 19:04 UTCResolved - This incident has been resolved.Sep 3, 13:47 UTCMonitoring - A backend patch has bee...

2025-10-07 15:00 IoT Config Restart
none
0 second

Oct 7, 15:00 UTCCompleted - The scheduled maintenance has been completed.Oct 7, 14:00 UTCIn progress - Schedule...

2025-10-07 14:00 [Scheduled] IoT Config Restart
maintenance
1 hr

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2025-10-01 21:23 Helium Wallet Native Swap Outage
none
0 second

Oct 1, 21:23 UTCResolved - Native swap functionality has been restored with the release of Helium Wallet v2.14.1...

2025-10-01 18:06 Helium Wallet Native Swap Outage
minor
3 hrs, 17 mins

Native swap functionality has been restored with the release of Helium Wallet v2.14.17, now live on both the App ...

2025-09-22 06:00 HPR Maintenance
none
0 second

Sep 22, 06:00 UTCCompleted - The scheduled maintenance has been completed.Sep 22, 05:00 UTCIn progress - Schedule...

2025-09-22 05:00 [Scheduled] HPR Maintenance
maintenance
1 hr

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2025-09-02 22:01 Mobile Onboarding Failures
none
0 second

Sep 2, 22:01 UTCResolved - This incident has been resolved.Sep 2, 21:22 UTCIdentified - We are currently invest...

2025-09-02 21:22 Mobile Onboarding Failures
critical
39 mins

This incident has been resolved.This incident has been resolved.

2025-08-28 08:30 Planned Maintenance: Carrier Radius AAA Migration
none
0 second

Aug 28, 08:30 UTCCompleted - The scheduled maintenance has been completed.Aug 28, 08:00 UTCIn progress - Schedule...

2025-08-28 08:00 [Scheduled] Planned Maintenance: Carrier Radius AAA Migration
maintenance
30 mins

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2025-08-27 18:00 Mobile Oracle Infrastructure - Scheduled Maintenance
none
0 second

Aug 27, 18:00 UTCCompleted - The scheduled maintenance has been completed.Aug 27, 16:00 UTCIn progress - Schedule...

2025-08-27 16:00 [Scheduled] Mobile Oracle Infrastructure - Scheduled Maintenance
maintenance
2 hrs

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2025-08-27 11:30 Planned Maintenance: Carrier Radius AAA Migration
none
0 second

Aug 27, 11:30 UTCCompleted - The scheduled maintenance has been completed.Aug 27, 11:00 UTCIn progress - Schedule...

2025-08-27 11:00 [Scheduled] Planned Maintenance: Carrier Radius AAA Migration
maintenance
30 mins

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2025-08-23 17:02 FreedomFI AGW Unable to Onboard as IoT
none
0 second

This issue has been resolvedThis issue has been resolved

2025-08-22 18:28 Investigating: Error 522
none
0 second

Aug 22, 18:28 UTCResolved - Resolved: Error 522 (Connection Timeout)We’ll continue monitoring to ensure stability...

2025-08-22 17:23 Investigating: Error 522
minor
1 hr, 5 mins

Resolved: Error 522 (Connection Timeout) We’ll continue monitoring to ensure stability. Thank you for your patien...

2025-08-20 06:00 HPR Analysis Improvements
none
0 second

Aug 20, 06:00 UTCCompleted - The scheduled maintenance has been completed.Aug 20, 05:00 UTCIn progress - Schedule...

2025-08-20 05:00 [Scheduled] HPR Analysis Improvements
maintenance
1 hr

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2025-08-13 19:27 FreedomFI AGW Unable to Onboard as IoT
none
0 second

Aug 13, 19:27 UTCResolved - This issue has been resolvedJun 23, 17:02 UTCMonitoring - We are currently investigat...

2025-07-23 18:00 HPR Route Sync Improvements
none
0 second

Jul 23, 18:00 UTCCompleted - The scheduled maintenance has been completed.Jul 23, 17:00 UTCIn progress - Schedule...

2025-07-23 17:00 [Scheduled] HPR Route Sync Improvements
maintenance
1 hr

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2025-07-03 17:13 Helium Wallet API - Scheduled Maintenance
none
0 second

Jul 3, 17:13 UTCCompleted - The scheduled maintenance has been completed.Jul 3, 17:08 UTCVerifying - The upgrad...

2025-07-03 15:30 [Scheduled] Helium Wallet API - Scheduled Maintenance
maintenance
1 hr, 43 mins

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2025-07-01 15:23 Helium Wallet API - Scheduled Maintenance
none
0 second

Jul 1, 15:23 UTCCompleted - The scheduled maintenance has been completed.Jul 1, 15:15 UTCVerifying - The upgrad...

2025-07-01 14:00 [Scheduled] Helium Wallet API - Scheduled Maintenance
maintenance
1 hr, 23 mins

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2025-04-08 23:15 Hotspot Rewards Claim Outage
none
0 second

Apr 8, 23:15 UTCResolved - The downstream storage provider has resolved their outage and we are closing this iss...

2025-04-08 19:07 Hotspot Rewards Claim Outage
minor
4 hrs, 8 mins

The downstream storage provider has resolved their outage and we are closing this issue. That said, a new version...

2024-08-23 15:01 Onboarding Service - Scheduled Maintenance
none
0 second

Aug 23, 15:01 UTCCompleted - The scheduled maintenance has been completed.Aug 23, 14:38 UTCVerifying - The upgrad...

2024-08-23 14:00 [Scheduled] Onboarding Service - Scheduled Maintenance
maintenance
1 hr, 1 min

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2024-07-23 18:41 Helium Wallet API - Scheduled Maintenance
none
0 second

Jul 23, 18:41 UTCCompleted - The scheduled maintenance has been completed.Jul 23, 15:05 UTCIn progress - Schedule...

2024-07-23 15:05 [Scheduled] Helium Wallet API - Scheduled Maintenance
maintenance
3 hrs, 36 mins

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2024-06-05 20:31 Helium Wallet API - Scheduled Maintenance
none
0 second

Jun 5, 20:31 UTCCompleted - The scheduled maintenance has been completed.Jun 5, 18:15 UTCIn progress - Schedule...

2024-06-05 18:15 [Scheduled] Helium Wallet API - Scheduled Maintenance
maintenance
2 hrs, 16 mins

The scheduled maintenance has been completed.The scheduled maintenance has been completed.