Current Status: Helium is UP
We checked the official Helium status page for updates 2 mins, 57 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-11-18 15:06 | Cloudflare Outage | none | 0 second | Nov 18, 15:06 UTCResolved - Cloudflare services have recovered.Nov 18, 14:36 UTCIdentified - Due to the current C...read more |
| 2025-11-18 14:36 | Cloudflare Outage | none | 30 mins | Cloudflare services have recovered.Cloudflare services have recovered. |
| 2025-11-15 17:54 | Carrier Traffic Degradation | none | 0 second | Nov 15, 17:54 UTCIdentified - The issue appears to stem from a recent software update on the carrier's side and w...read more |
| 2025-11-15 00:57 | Carrier Traffic Degradation | minor | 0 second | The issue appears to stem from a recent software update on the carrier's side and we’re actively collaborating on...read more |
| 2025-11-13 13:00 | Planned Maintenance Notice | none | 0 second | Nov 13, 13:00 UTCCompleted - The scheduled maintenance has been completed.Nov 13, 12:00 UTCIn progress - Schedule...read more |
| 2025-11-13 12:00 | [Scheduled] Planned Maintenance Notice | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-11-07 14:27 | Brownfield Service Degradation | none | 0 second | Nov 7, 14:27 UTCResolved - This incident has been resolved.Nov 6, 14:38 UTCInvestigating - We’re currently inve...read more |
| 2025-11-06 14:38 | Brownfield Service Degradation | minor | 23 hrs, 49 mins | This incident has been resolved.This incident has been resolved. |
| 2025-10-29 22:11 | HMH - Speed Test Failures | none | 0 second | This incident has been resolved.This incident has been resolved. |
| 2025-10-17 14:47 | Helium Mobile Builder Dashboard Outage | none | 0 second | Oct 17, 14:47 UTCResolved - This issue was resolvedOct 16, 23:40 UTCUpdate - We are continuing to investigate thi...read more |
| 2025-10-16 23:30 | Helium Mobile Builder Dashboard Outage | major | 15 hrs, 17 mins | This issue was resolvedThis issue was resolved |
| 2025-10-14 10:00 | Brownfield RADIUS AAA Migration | none | 0 second | Oct 14, 10:00 UTCCompleted - The scheduled maintenance has been completed.Oct 14, 08:00 UTCIn progress - Schedule...read more |
| 2025-10-14 08:00 | [Scheduled] Brownfield RADIUS AAA Migration | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-09 10:00 | Brownfield RADIUS AAA Migration | none | 0 second | Oct 9, 10:00 UTCCompleted - The scheduled maintenance has been completed.Oct 9, 08:00 UTCIn progress - Schedule...read more |
| 2025-10-09 08:00 | [Scheduled] Brownfield RADIUS AAA Migration | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-07 19:04 | HMH - Speed Test Failures | none | 0 second | Oct 7, 19:04 UTCResolved - This incident has been resolved.Sep 3, 13:47 UTCMonitoring - A backend patch has bee...read more |
| 2025-10-07 15:00 | IoT Config Restart | none | 0 second | Oct 7, 15:00 UTCCompleted - The scheduled maintenance has been completed.Oct 7, 14:00 UTCIn progress - Schedule...read more |
| 2025-10-07 14:00 | [Scheduled] IoT Config Restart | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-01 21:23 | Helium Wallet Native Swap Outage | none | 0 second | Oct 1, 21:23 UTCResolved - Native swap functionality has been restored with the release of Helium Wallet v2.14.1...read more |
| 2025-10-01 18:06 | Helium Wallet Native Swap Outage | minor | 3 hrs, 17 mins | Native swap functionality has been restored with the release of Helium Wallet v2.14.17, now live on both the App ...read more |
| 2025-09-22 06:00 | HPR Maintenance | none | 0 second | Sep 22, 06:00 UTCCompleted - The scheduled maintenance has been completed.Sep 22, 05:00 UTCIn progress - Schedule...read more |
| 2025-09-22 05:00 | [Scheduled] HPR Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-02 22:01 | Mobile Onboarding Failures | none | 0 second | Sep 2, 22:01 UTCResolved - This incident has been resolved.Sep 2, 21:22 UTCIdentified - We are currently invest...read more |
| 2025-09-02 21:22 | Mobile Onboarding Failures | critical | 39 mins | This incident has been resolved.This incident has been resolved. |
| 2025-08-28 08:30 | Planned Maintenance: Carrier Radius AAA Migration | none | 0 second | Aug 28, 08:30 UTCCompleted - The scheduled maintenance has been completed.Aug 28, 08:00 UTCIn progress - Schedule...read more |
| 2025-08-28 08:00 | [Scheduled] Planned Maintenance: Carrier Radius AAA Migration | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-27 18:00 | Mobile Oracle Infrastructure - Scheduled Maintenance | none | 0 second | Aug 27, 18:00 UTCCompleted - The scheduled maintenance has been completed.Aug 27, 16:00 UTCIn progress - Schedule...read more |
| 2025-08-27 16:00 | [Scheduled] Mobile Oracle Infrastructure - Scheduled Maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-27 11:30 | Planned Maintenance: Carrier Radius AAA Migration | none | 0 second | Aug 27, 11:30 UTCCompleted - The scheduled maintenance has been completed.Aug 27, 11:00 UTCIn progress - Schedule...read more |
| 2025-08-27 11:00 | [Scheduled] Planned Maintenance: Carrier Radius AAA Migration | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-23 17:02 | FreedomFI AGW Unable to Onboard as IoT | none | 0 second | This issue has been resolvedThis issue has been resolved |
| 2025-08-22 18:28 | Investigating: Error 522 | none | 0 second | Aug 22, 18:28 UTCResolved - Resolved: Error 522 (Connection Timeout)We’ll continue monitoring to ensure stability...read more |
| 2025-08-22 17:23 | Investigating: Error 522 | minor | 1 hr, 5 mins | Resolved: Error 522 (Connection Timeout) We’ll continue monitoring to ensure stability. Thank you for your patien...read more |
| 2025-08-20 06:00 | HPR Analysis Improvements | none | 0 second | Aug 20, 06:00 UTCCompleted - The scheduled maintenance has been completed.Aug 20, 05:00 UTCIn progress - Schedule...read more |
| 2025-08-20 05:00 | [Scheduled] HPR Analysis Improvements | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-13 19:27 | FreedomFI AGW Unable to Onboard as IoT | none | 0 second | Aug 13, 19:27 UTCResolved - This issue has been resolvedJun 23, 17:02 UTCMonitoring - We are currently investigat...read more |
| 2025-07-23 18:00 | HPR Route Sync Improvements | none | 0 second | Jul 23, 18:00 UTCCompleted - The scheduled maintenance has been completed.Jul 23, 17:00 UTCIn progress - Schedule...read more |
| 2025-07-23 17:00 | [Scheduled] HPR Route Sync Improvements | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-03 17:13 | Helium Wallet API - Scheduled Maintenance | none | 0 second | Jul 3, 17:13 UTCCompleted - The scheduled maintenance has been completed.Jul 3, 17:08 UTCVerifying - The upgrad...read more |
| 2025-07-03 15:30 | [Scheduled] Helium Wallet API - Scheduled Maintenance | maintenance | 1 hr, 43 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-01 15:23 | Helium Wallet API - Scheduled Maintenance | none | 0 second | Jul 1, 15:23 UTCCompleted - The scheduled maintenance has been completed.Jul 1, 15:15 UTCVerifying - The upgrad...read more |
| 2025-07-01 14:00 | [Scheduled] Helium Wallet API - Scheduled Maintenance | maintenance | 1 hr, 23 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-08 23:15 | Hotspot Rewards Claim Outage | none | 0 second | Apr 8, 23:15 UTCResolved - The downstream storage provider has resolved their outage and we are closing this iss...read more |
| 2025-04-08 19:07 | Hotspot Rewards Claim Outage | minor | 4 hrs, 8 mins | The downstream storage provider has resolved their outage and we are closing this issue. That said, a new version...read more |
| 2024-08-23 15:01 | Onboarding Service - Scheduled Maintenance | none | 0 second | Aug 23, 15:01 UTCCompleted - The scheduled maintenance has been completed.Aug 23, 14:38 UTCVerifying - The upgrad...read more |
| 2024-08-23 14:00 | [Scheduled] Onboarding Service - Scheduled Maintenance | maintenance | 1 hr, 1 min | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-07-23 18:41 | Helium Wallet API - Scheduled Maintenance | none | 0 second | Jul 23, 18:41 UTCCompleted - The scheduled maintenance has been completed.Jul 23, 15:05 UTCIn progress - Schedule...read more |
| 2024-07-23 15:05 | [Scheduled] Helium Wallet API - Scheduled Maintenance | maintenance | 3 hrs, 36 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-06-05 20:31 | Helium Wallet API - Scheduled Maintenance | none | 0 second | Jun 5, 20:31 UTCCompleted - The scheduled maintenance has been completed.Jun 5, 18:15 UTCIn progress - Schedule...read more |
| 2024-06-05 18:15 | [Scheduled] Helium Wallet API - Scheduled Maintenance | maintenance | 2 hrs, 16 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |