Current Status: HelpDesk is UP
We checked the official HelpDesk status page for updates 2 mins, 33 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-01-30 20:21 | HelpDesk - problem with delivering emails | minor | 2 hrs, 10 mins | This incident has been resolved.This incident has been resolved. |
| 2025-01-29 10:02 | HelpDesk agent application - delay in loading times | minor | 1 hr | This incident has been resolved.This incident has been resolved. |
| 2024-11-13 09:42 | Outbound messages delayed | minor | 7 hrs, 40 mins | This incident has been resolved.This incident has been resolved. |
| 2024-08-30 11:16 | Delay in app loading time | minor | 2 hrs, 2 mins | This incident has been resolved.This incident has been resolved. |
| 2024-08-23 15:35 | Delay in app loading time | minor | 15 mins | This incident has been resolved.This incident has been resolved. |
| 2024-08-09 07:49 | Agent app issue | critical | 1 hr, 11 mins | This incident has been resolved.This incident has been resolved. |
| 2024-08-08 20:40 | Agent app issue | critical | 2 hrs, 49 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-14 03:36 | Issues with actions within the application | major | 39 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-13 09:30 | [Scheduled] HelpDesk services maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-07-02 16:40 | Issues with accessing application | critical | 47 mins | This incident has been resolved.This incident has been resolved. |
| 2024-04-29 20:27 | We experienced a temporary problem with sending tickets that was resolved | none | 0 second | All of your tickets were delivered, but some might have experienced a delay. The issue has been identified and th...read more |
| 2024-02-28 16:18 | Issue with rating links | none | 0 second | For approximately 24 hours, we experienced a link failure that prevented us from collecting ticket ratings. Curre...read more |
| 2023-12-11 14:54 | Issues with processing ticket counters | minor | 1 hr, 47 mins | This incident has been resolved.This incident has been resolved. |
| 2023-07-04 09:00 | Issues with priority changes | none | 0 second | We noticed an issue when using the ticket search feature, causing the priority of some tickets to change to “Urge...read more |
| 2023-03-13 10:18 | Issues with accessing application | minor | 2 hrs, 19 mins | This incident has been resolved.This incident has been resolved. |
| 2023-02-06 18:00 | Issues with messages delivery | minor | 0 second | We noticed some issues with messages delivery; after investigation, we've seen an abnormal messaging queue. We we...read more |
| 2022-04-22 15:27 | Unavailability of the HelpDesk Agent Application | major | 1 hr, 28 mins | This incident has been resolvedThis incident has been resolved |
| 2021-08-12 18:34 | HelpDesk unavailability | major | 3 hrs, 26 mins | This incident has been resolvedThis incident has been resolved |
| 2021-07-22 17:50 | Impaired access to HelpDesk application | major | 1 hr, 25 mins | This incident has been mitigated. HelpDesk services are back fully operationalThis incident has been mitigated. HelpDesk services are back fully operational |
| 2021-05-30 09:01 | [Scheduled] HelpDesk users database maintenance | maintenance | 7 hrs, 59 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2021-05-20 09:31 | Application login issue | major | 20 mins | This incident has been resolved.This incident has been resolved. |
| 2021-04-10 21:01 | [Scheduled] Scheduled maintenance | maintenance | 29 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2021-03-14 06:00 | [Scheduled] HelpDesk services maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2021-03-02 16:21 | Issue with accessing application | critical | 3 hrs, 56 mins | This incident has been resolved.This incident has been resolved. |