Current Status: HelpScout is UP
We checked the official HelpScout status page for updates 2 hrs, 24 mins ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-11-08 13:00 | Scheduled Database Maintenance | none | 0 second | THIS IS A SCHEDULED EVENT Nov 8, 08:00 - 09:00 ESTOct 8, 09:40 EDTScheduled - We will be performing a scheduled ...read more |
| 2025-10-20 05:50 | Connections Issues | major | 0 second | Our infrastructure provider is reporting significant recovery, and most Help Scout services are now operating nor...read more |
| 2025-10-07 03:00 | [Scheduled] Scheduled Database Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-06 04:20 | Web App Performance Issues | minor | 40 mins | Our team has identified & resolved the issue causing degraded performance & slow load times in the web app this m...read more |
| 2025-10-01 00:00 | [Scheduled] Scheduled Database Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-24 00:00 | [Scheduled] Scheduled Database Maintenance | maintenance | 44 mins | Scheduled maintenance is complete. Customers can now manage webhooks through the UI and public API, and any delay...read more |
| 2025-09-16 04:18 | Degraded Performance & Slow Loading Issues | minor | 48 mins | Our engineers have identified and resolved the issue, so load times should now be back to normal once again. Than...read more |
| 2025-09-15 13:24 | Delays to Conversation Updates | minor | 38 mins | This issue has been resolved. Conversations and folders should now be up to date and working as expected. Apologi...read more |
| 2025-09-15 09:25 | Degraded Performance & Slow Loading Issues | minor | 46 mins | The issue has been identified & resolved, and everything should be back to normal once again. Thank you for your ...read more |
| 2025-09-09 16:45 | Delays in Updating Views | minor | 4 hrs, 10 mins | Views and folders should now be updating as expected and show all matching conversations. Thank you for your pati...read more |
| 2025-09-06 08:00 | [Scheduled] Scheduled Database Maintenance | maintenance | 41 mins | The scheduled maintenance has been completed ahead of schedule. All Inbox views are back to full function.The scheduled maintenance has been completed ahead of schedule. All Inbox views are back to full function. |
| 2025-08-23 09:00 | [Scheduled] Scheduled Database Maintenance | maintenance | 11 mins | The scheduled maintenance has been completed ahead of schedule. All AI Draft services are up and running.The scheduled maintenance has been completed ahead of schedule. All AI Draft services are up and running. |
| 2025-08-07 17:09 | Web App Connection Timeouts | minor | 1 hr, 6 mins | We are no longer seeing any errors with the Help Scout web app and are confident that we've resolved the issue. ...read more |
| 2025-07-29 17:07 | Web App Performance Issues | none | 0 second | Jul 29, 13:07 EDTResolved - We are no longer seeing errors with attachments or Beacon, and all inbound emails hav...read more |
| 2025-07-18 07:00 | Scheduled Database Maintenance | none | 0 second | Jul 18, 03:00 EDTCompleted - The scheduled maintenance has been completed.Jul 18, 02:00 EDTIn progress - Schedule...read more |
| 2025-07-17 07:00 | Scheduled Database Maintenance | none | 0 second | Jul 17, 03:00 EDTCompleted - The scheduled maintenance has been completed.Jul 17, 02:00 EDTIn progress - Schedule...read more |
| 2025-07-14 10:30 | Temporary Connections Issues with Docs | none | 0 second | Jul 14, 06:30 EDTResolved - Earlier this morning, we experienced some issues which made Docs sites and the Docs A...read more |
| 2025-07-12 13:00 | Scheduled Database Maintenance | none | 0 second | Jul 12, 09:00 EDTCompleted - The scheduled maintenance has been completed.Jul 12, 08:00 EDTIn progress - Schedule...read more |
| 2025-07-11 15:26 | Temporary Connections Issues with Docs | none | 0 second | Jul 11, 11:26 EDTResolved - We've noticed some issues with Docs that may have made Docs sites and the Docs API un...read more |
| 2025-07-09 18:07 | Temporary Connection Issues | none | 0 second | Jul 9, 14:07 EDTResolved - Earlier today, between 1 PM and 1:37 PM EST, some users may have experienced slow pag...read more |
| 2025-07-08 19:00 | Temporary Connection Issues | none | 0 second | Jul 8, 15:00 EDTResolved - Earlier today between 2:45 and 3:15PM EST, some Help Scout users may have experienced...read more |
| 2025-06-24 13:14 | Connections Issues | none | 0 second | Jun 24, 09:14 EDTResolved - The issue has been fully resolved, and all systems are operating normally. Thanks for...read more |
| 2025-06-23 14:04 | Web App Connection Timeouts | none | 0 second | Jun 23, 10:04 EDTResolved - This morning, around 10:04 am EDT, the Help Scout web application experienced sporadi...read more |
| 2025-06-16 15:30 | Scheduled Database Maintenance | none | 0 second | Jun 16, 11:30 EDTCompleted - The scheduled maintenance has been completed.Jun 16, 09:30 EDTIn progress - Schedule...read more |
| 2025-06-14 15:01 | Scheduled Database Maintenance | none | 0 second | Jun 14, 11:01 EDTCompleted - The scheduled maintenance was completed a bit ahead of schedule — all live chat serv...read more |
| 2025-06-12 19:54 | Issues with Email Delivery | none | 0 second | Jun 12, 15:54 EDTResolved - We are no longer seeing errors associated with sending and receiving emails from Goog...read more |
| 2025-06-10 08:29 | AI Features: Our AI service provider is experiencing issues | minor | 4 hrs, 48 mins | We've continued to see improvements with our AI Features and made a minor change to restore functionality while w...read more |
| 2025-06-07 10:30 | [Scheduled] Scheduled Database Maintenance | maintenance | 17 mins | The scheduled maintenance has been completed. All Docs services have been restored.The scheduled maintenance has been completed. All Docs services have been restored. |
| 2025-06-05 12:09 | Connections Issues | minor | 5 hrs, 45 mins | We’ve completed our investigation and found that a small subset of users in APAC may have issues reaching our con...read more |
| 2025-05-31 13:30 | Scheduled Database Maintenance | none | 0 second | THIS IS A SCHEDULED EVENT May 31, 09:30 - 10:30 EDTApr 22, 10:18 EDTScheduled - We will be performing a scheduled...read more |
| 2025-05-26 12:02 | Views Loading Issues | major | 11 mins | Our engineers have resolved the root cause of the issue with Views. They should be loading now as normal. We're c...read more |
| 2025-05-25 19:00 | [Scheduled] Scheduled Database Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-05-24 09:30 | [Scheduled] Scheduled Database Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-29 09:30 | [Scheduled] Scheduled Database Maintenance | maintenance | 11 mins | Scheduled maintenance has been completed and all services are operational.Scheduled maintenance has been completed and all services are operational. |
| 2025-04-28 11:33 | Views not updating | minor | 16 mins | Our engineers identified the root cause of the issues we were seeing with Views and have resolved it. Views in yo...read more |
| 2025-04-25 14:53 | AI Drafts Issues | major | 1 hr, 41 mins | The issue with generating AI Drafts has been identified & resolved. You should now be able to generate new AI Dra...read more |
| 2025-04-17 10:25 | Inbox Presence/Collision Detection Issues | minor | 2 hrs, 9 mins | We've finished rolling out the ability to see those indicators in the Inbox. Thank you for your patience!We've finished rolling out the ability to see those indicators in the Inbox. Thank you for your patience! |
| 2025-04-17 05:40 | Issues With Closed Folder & Search | minor | 27 mins | The issue with the Closed Folder & Search is now resolved, and everything should be back to normal. If you do not...read more |
| 2025-04-16 18:25 | Beacon and Collision Detection Problem | minor | 1 hr, 43 mins | Thanks for your patience folks! This issue has been resolved and all areas of the app should be up and running ag...read more |
| 2025-04-15 09:31 | Connections & Slow Loading Issues | minor | 33 mins | Our team have found the cause for the slowdown issues you may have encountered in the last 30 minutes, which have...read more |
| 2025-04-08 11:57 | Docs Errors | major | 15 mins | We've made some adjustments and Docs Sites & AI Answers are back up! If you have further questions please reach o...read more |
| 2025-03-25 14:54 | AI Features: Our AI service provider is experiencing issues | minor | 41 mins | We've been able to restore functionality to our AI Services, if you have questions please reach out to our suppor...read more |
| 2025-03-18 11:05 | Android App Issues | none | 1 hr, 10 mins | We have resolved the issue with Help Scout Android app with a new update. You will need to update to the latest v...read more |
| 2025-03-17 10:01 | Slow Page Loads | minor | 19 mins | Page load times should be back to normal now. We're closing this out; sorry for the trouble today, friends!Page load times should be back to normal now. We're closing this out; sorry for the trouble today, friends! |
| 2025-03-07 15:00 | Mobile App issues | none | 0 second | From approximately 3:10 PM - 5:00 PM ET, our team identified an issue with our mobile apps. During that time, you...read more |
| 2025-02-22 12:23 | Inbox Views Not Updating | minor | 25 hrs, 29 mins | This incident has now been resolved - thanks for your patience as we worked through this one.This incident has now been resolved - thanks for your patience as we worked through this one. |
| 2025-02-22 09:00 | [Scheduled] Scheduled Database Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-13 09:45 | Connections Issues | major | 1 hr, 35 mins | Our engineers got to the bottom of today's issues and have released a fix. Performance should be returning back t...read more |
| 2025-02-08 11:09 | AI Service Issues | critical | 1 hr, 14 mins | Our team was able to resolve the issue and all AI services should be back to normal.Our team was able to resolve the issue and all AI services should be back to normal. |
| 2024-12-17 14:00 | Live Chat Issues | none | 0 second | At approximately 2 PM EST, our team identified a 15-minute period where we experienced instability in our live ch...read more |