Current Status: HelpScout is UP
We checked the official HelpScout status page for updates 4 mins, 50 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-06-24 08:56 | Connections Issues | minor | 18 mins | The issue has been fully resolved, and all systems are operating normally. Thanks for your patience while we work...read more |
| 2025-06-23 10:04 | Web App Connection Timeouts | none | 0 second | This morning, around 10:04 am EDT, the Help Scout web application experienced sporadic connection failures, resul...read more |
| 2025-06-16 09:30 | [Scheduled] Scheduled Database Maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-06-14 09:00 | [Scheduled] Scheduled Database Maintenance | maintenance | 2 hrs, 1 min | The scheduled maintenance was completed a bit ahead of schedule — all live chat services are fully available now.The scheduled maintenance was completed a bit ahead of schedule — all live chat services are fully available now. |
| 2025-06-12 15:18 | Issues with Email Delivery | none | 36 mins | We are no longer seeing errors associated with sending and receiving emails from Google Workspace. Emails sent vi...read more |
| 2025-06-10 08:29 | AI Features: Our AI service provider is experiencing issues | minor | 4 hrs, 48 mins | We've continued to see improvements with our AI Features and made a minor change to restore functionality while w...read more |
| 2025-06-07 10:30 | [Scheduled] Scheduled Database Maintenance | maintenance | 17 mins | The scheduled maintenance has been completed. All Docs services have been restored.The scheduled maintenance has been completed. All Docs services have been restored. |
| 2025-06-05 12:09 | Connections Issues | minor | 5 hrs, 45 mins | We’ve completed our investigation and found that a small subset of users in APAC may have issues reaching our con...read more |
| 2025-05-31 13:30 | Scheduled Database Maintenance | none | 0 second | THIS IS A SCHEDULED EVENT May 31, 09:30 - 10:30 EDTApr 22, 10:18 EDTScheduled - We will be performing a scheduled...read more |
| 2025-05-26 12:02 | Views Loading Issues | major | 11 mins | Our engineers have resolved the root cause of the issue with Views. They should be loading now as normal. We're c...read more |
| 2025-05-25 19:00 | [Scheduled] Scheduled Database Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-05-24 09:30 | [Scheduled] Scheduled Database Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-29 13:41 | Scheduled Database Maintenance | none | 0 second | Apr 29, 09:41 EDTCompleted - Scheduled maintenance has been completed and all services are operational.Apr 29, 09...read more |
| 2025-04-28 15:49 | Views not updating | none | 0 second | Apr 28, 11:49 EDTResolved - Our engineers identified the root cause of the issues we were seeing with Views and h...read more |
| 2025-04-25 20:34 | AI Drafts Issues | none | 0 second | Apr 25, 16:34 EDTResolved - The issue with generating AI Drafts has been identified & resolved. You should now be...read more |
| 2025-04-17 16:34 | Inbox Presence/Collision Detection Issues | none | 0 second | Apr 17, 12:34 EDTResolved - We've finished rolling out the ability to see those indicators in the Inbox. Thank yo...read more |
| 2025-04-17 10:07 | Issues With Closed Folder & Search | none | 0 second | Apr 17, 06:07 EDTResolved - The issue with the Closed Folder & Search is now resolved, and everything should be b...read more |
| 2025-04-17 00:08 | Beacon and Collision Detection Problem | none | 0 second | Apr 16, 20:08 EDTResolved - Thanks for your patience folks! This issue has been resolved and all areas of the app...read more |
| 2025-04-15 14:04 | Connections & Slow Loading Issues | none | 0 second | Apr 15, 10:04 EDTResolved - Our team have found the cause for the slowdown issues you may have encountered in the...read more |
| 2025-04-08 16:12 | Docs Errors | none | 0 second | Apr 8, 12:12 EDTResolved - We've made some adjustments and Docs Sites & AI Answers are back up! If you have furt...read more |
| 2025-03-25 19:35 | AI Features: Our AI service provider is experiencing issues | none | 0 second | Mar 25, 15:35 EDTResolved - We've been able to restore functionality to our AI Services, if you have questions pl...read more |
| 2025-03-18 16:15 | Android App Issues | none | 0 second | Mar 18, 12:15 EDTResolved - We have resolved the issue with Help Scout Android app with a new update. You will ne...read more |
| 2025-03-17 14:20 | Slow Page Loads | none | 0 second | Mar 17, 10:20 EDTResolved - Page load times should be back to normal now. We're closing this out; sorry for the t...read more |
| 2025-03-07 20:00 | Mobile App issues | none | 0 second | Mar 7, 15:00 ESTResolved - From approximately 3:10 PM - 5:00 PM ET, our team identified an issue with our mobile...read more |
| 2025-02-23 18:52 | Inbox Views Not Updating | none | 0 second | Feb 23, 13:52 ESTResolved - This incident has now been resolved - thanks for your patience as we worked through t...read more |
| 2025-02-22 15:00 | Scheduled Database Maintenance | none | 0 second | Feb 22, 10:00 ESTCompleted - The scheduled maintenance has been completed.Feb 22, 09:00 ESTIn progress - Schedule...read more |
| 2025-02-13 09:45 | Connections Issues | major | 1 hr, 35 mins | Our engineers got to the bottom of today's issues and have released a fix. Performance should be returning back t...read more |
| 2025-02-08 11:09 | AI Service Issues | critical | 1 hr, 14 mins | Our team was able to resolve the issue and all AI services should be back to normal.Our team was able to resolve the issue and all AI services should be back to normal. |
| 2024-12-17 14:00 | Live Chat Issues | none | 0 second | At approximately 2 PM EST, our team identified a 15-minute period where we experienced instability in our live ch...read more |
| 2024-12-02 03:30 | AI Service issues | minor | 1 hr, 34 mins | This incident has been resolved, and our AI Services are now back in action. Thank you again for your patience wh...read more |
| 2024-11-26 12:57 | Default Folders not showing "Bear with us!" message | minor | 37 mins | We've been able to identify the source of the issue and we're happy to say that things are working as expected. I...read more |
| 2024-11-06 09:58 | Slow page loads | minor | 15 mins | Page load times should be back to normal now. We're closing this out, sorry for the trouble today!Page load times should be back to normal now. We're closing this out, sorry for the trouble today! |
| 2024-10-25 16:00 | Docs sites are down | none | 0 second | We experienced an issue that caused Docs sites to be unavailable, we've since resolved the issue but if you see l...read more |
| 2024-10-23 14:00 | Connection Issues | none | 0 second | At approximately 1:47 PM EST, our team identified a brief 10 minute period where we experienced instability acros...read more |
| 2024-10-21 10:41 | Inbound Email Delays | minor | 7 mins | Inbound email deliveries are catching back up. You should see things returning to normal. Apologies for the troub...read more |
| 2024-10-09 09:29 | Access Issues | minor | 41 mins | The access issues are caused by a third-party provider, and we're reaching out to customers who have reported it ...read more |
| 2024-10-01 21:30 | General Instability and Inbound Email Delay | none | 0 second | At approximately 9:20PM EST, our team identified a brief 10 minute period where we experienced intermittent insta...read more |
| 2024-09-23 11:03 | Connections Issues | minor | 2 hrs, 4 mins | Speed across Help Scout is back to normal, so we're closing this out. If your team continues to see any issues wi...read more |
| 2024-09-19 11:54 | Connection Issues | minor | 18 mins | Performance is stable across the board, so we're closing this out. We'll continue to monitor all services over th...read more |
| 2024-09-14 16:54 | Mobile Push Notifications Not Working | minor | 14 mins | This incident has now been resolved.This incident has now been resolved. |
| 2024-09-12 01:33 | Help Scout is currently unavailable | major | 1 hr, 53 mins | Performance is stable across the board, so we're closing this out. The app is running smoothly and email queues a...read more |
| 2024-09-09 21:56 | Slow Page Loads Throughout App | minor | 2 hrs, 30 mins | The third party issue appears to be resolved and the app is now running smoothly.The third party issue appears to be resolved and the app is now running smoothly. |
| 2024-09-07 09:00 | [Scheduled] Scheduled Database Maintenance | maintenance | 24 mins | Scheduled maintenance has been completed and all services are operational.Scheduled maintenance has been completed and all services are operational. |
| 2024-08-31 11:17 | Intermittent Docs site load issues | major | 1 hr, 16 mins | The issue with Docs has been resolved. Thanks so much for your patience!The issue with Docs has been resolved. Thanks so much for your patience! |
| 2024-08-24 08:30 | [Scheduled] Scheduled Database Maintenance | maintenance | 10 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-21 16:46 | Connections Issues | major | 1 hr, 58 mins | Looks like we're in the clear! All areas of the app are functional again and email queues are just about empty, s...read more |
| 2024-08-21 07:00 | Momentary Slowness | none | 0 second | We experienced ~10 minutes of slowness with Help Scout today. The underlying issue was quickly spotted and resolv...read more |
| 2024-08-16 06:30 | Temporary Live Chat Outage | none | 0 second | We experienced ~30 mins of downtime with our Live Chat API today. This issue was quickly spotted & resolved, but ...read more |
| 2024-08-15 13:00 | Momentary downtime due to cloud provider | major | 0 second | We experienced 5 minutes of connection issues due to our cloud provider and recovered automatically. The downtime...read more |
| 2024-08-14 13:14 | We're seeing errors when attempting to load the Inbox | none | 29 mins | We've identified the source of the issue and are seeing things work as expected. Thanks for your patience!We've identified the source of the issue and are seeing things work as expected. Thanks for your patience! |