Current Status: Helpjuice is UP
We checked the official Helpjuice status page for updates 1 min, 52 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-01-03 20:47 | Search API Outage | none | 2 hrs, 13 mins | This incident has been resolved.This incident has been resolved. |
| 2024-09-19 19:36 | Degraded performance on knowledge bases | minor | 3 hrs, 47 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-25 07:08 | DNS Connection issues | major | 1 hr, 39 mins | This incident has been resolved.This incident has been resolved. |
| 2024-05-02 14:00 | KBs Experiencing Slowness | major | 0 second | We observed a significant slowdown in application performance at approximately 3:07 PM UTC. A prompt investigatio...read more |
| 2023-05-13 10:00 | Helpjuice Maintanance | maintenance | 1 hr, 54 mins | This incident has been resolved.This incident has been resolved. |
| 2022-10-11 12:53 | Temporary DB-related outage. | none | 3 hrs, 7 mins | This incident has been resolved.This incident has been resolved. |
| 2022-09-20 14:44 | Service outage | none | 0 second | Our Hosting Infrastructure provider, Heroku.com had a hardware failure on one of our follower databases, we proce...read more |
| 2022-09-19 20:00 | Service outage | none | 0 second | Our Hosting Infrastructure provider, Heroku.com had a hardware failure on one of our follower databases, we proce...read more |
| 2022-07-31 15:09 | Assets not loading properly | major | 22 mins | This incident has been resolved.This incident has been resolved. |
| 2022-06-30 15:40 | Certain KBs Experiencing Slowness | major | 2 hrs, 44 mins | This incident has been resolved.This incident has been resolved. |
| 2022-05-26 13:15 | Helpjuice Downtime | major | 1 hr, 9 mins | This incident has been resolved.This incident has been resolved. |
| 2022-03-25 10:09 | SSL Issues happening to certain accounts | major | 27 hrs, 5 mins | This incident has been resolved.This incident has been resolved. |
| 2021-11-10 20:10 | 502 Issue on certain accounts | major | 1 min | This incident has been resolved. We are reconstructing SSL servers.This incident has been resolved. We are reconstructing SSL servers. |
| 2021-05-30 11:30 | [Scheduled] CNAME SSL Upgrade to LetsEncrypt (Free SSL) | maintenance | 6 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2021-04-29 17:00 | Data Processing Delays | none | 0 second | Some clusters were affected by slow responses and big spikes in latency. The issue was resolved within 20 minutes...read more |
| 2021-04-21 07:30 | Data Processing Delays | none | 0 second | Some clusters were affected by slow responses and big spikes in latency. The issue was resolved within 45 minutes...read more |
| 2021-04-05 16:00 | Services Outage | critical | 0 second | Our Hosting Infrastructure provider, Heroku.com / AWS: Hardware failure was detected on one of our follower datab...read more |
| 2020-12-03 12:00 | Data Processing Delays | none | 0 second | Some clusters were affected by slow responses and big spikes in latency. The issue was resolved within 6 hours of...read more |
| 2020-02-18 15:59 | Timeouts | major | 54 mins | We have resolved this issue! It's now back to normal, but we are currently working on inspecting the root cause t...read more |
| 2019-08-31 14:25 | Amazon AWS Heroku Widespread Issue Effecting Helpjuice.com | critical | 3 hrs, 50 mins | After three hours, we can confirm that this issue has been resolved by heroku to AWS 1 hour agoAfter three hours, we can confirm that this issue has been resolved by heroku to AWS 1 hour ago |
| 2017-01-18 17:07 | System Slowness | minor | 3 hrs, 35 mins | This incident has been resolved.This incident has been resolved. |
| 2016-10-21 18:05 | Massive Cyberattack | major | 6 hrs, 12 mins | This incident has been resolved.This incident has been resolved. |
| 2016-09-13 21:45 | System Instability | minor | 1 hr, 11 mins | This incident has been resolved.This incident has been resolved. |
| 2016-08-25 00:41 | Static Assets Issue | minor | 32 mins | This incident has been resolved.This incident has been resolved. |