Current Status: Helpshift is UP
We checked the official Helpshift status page for updates 3 mins, 39 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-06-25 04:30 | System Update | none | 0 second | THIS IS A SCHEDULED EVENT Jun 25, 04:30 UTC - Jun 26, 06:30 UTCJun 10, 15:30 UTCScheduled - We will b...read more |
| 2025-06-23 07:30 | System Update | none | 0 second | THIS IS A SCHEDULED EVENT Jun 23, 07:30 UTC - Jun 24, 01:30 UTCJun 10, 15:26 UTCScheduled - We will b...read more |
| 2025-05-15 05:00 | [Scheduled] Server Maintenance | maintenance | 45 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-15 06:30 | [Scheduled] Server Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-09 10:08 | Issue with Help Center page | minor | 50 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-13 16:10 | System Outage | none | 0 second | Mar 13, 16:10 UTCResolved - This incident has been resolved.Mar 13, 15:15 UTCMonitoring - A fix has been implemen...read more |
| 2025-03-13 10:30 | Server Maintenance | none | 0 second | Mar 13, 10:30 UTCCompleted - The scheduled maintenance has been completed.Mar 13, 06:30 UTCIn progress - Schedule...read more |
| 2025-03-13 09:30 | Server Maintenance | none | 0 second | Mar 13, 09:30 UTCCompleted - The scheduled maintenance has been completed.Mar 12, 03:31 UTCIn progress - Schedule...read more |
| 2025-03-13 09:30 | Server Maintenance | none | 0 second | Mar 13, 09:30 UTCCompleted - The scheduled maintenance has been completed.Mar 12, 03:30 UTCIn progress - Schedule...read more |
| 2025-03-12 19:22 | Bulk email notifications being triggered. | none | 0 second | Mar 12, 19:22 UTCResolved - This incident has been resolved.Mar 12, 19:07 UTCMonitoring - A fix has been implemen...read more |
| 2025-03-06 09:30 | Server Maintenance | none | 0 second | Mar 6, 09:30 UTCCompleted - The scheduled maintenance has been completed.Mar 6, 04:30 UTCIn progress - Schedule...read more |
| 2025-03-05 12:35 | Degraded Performance for issue creation via platform iOS | none | 0 second | Mar 5, 12:35 UTCResolved - This incident has been resolved.Mar 5, 12:28 UTCMonitoring - A fix has been implemen...read more |
| 2025-03-05 09:30 | Server Maintenance | none | 0 second | Mar 5, 09:30 UTCCompleted - The scheduled maintenance has been completed.Mar 5, 04:30 UTCIn progress - Schedule...read more |
| 2025-02-20 05:30 | Server Maintenance | none | 0 second | Feb 20, 05:30 UTCCompleted - The scheduled maintenance has been completed.Feb 20, 04:30 UTCIn progress - Schedule...read more |
| 2025-02-04 10:23 | Delay in loading Dashboard Reports | none | 0 second | Feb 4, 10:23 UTCResolved - This incident has been resolved.Feb 4, 10:22 UTCMonitoring - A fix has been implemen...read more |
| 2024-12-10 12:24 | Issue with chatbot workflow | none | 0 second | Dec 10, 12:24 UTCResolved - We are pleased to inform you that the issue has been resolved, and the bot workflow i...read more |
| 2024-12-02 06:30 | Database Maintenance | none | 0 second | Dec 2, 06:30 UTCCompleted - The scheduled maintenance has been completed.Dec 2, 06:00 UTCIn progress - Schedule...read more |
| 2024-11-27 06:30 | Helpshift Scheduled Maintenance | none | 0 second | Nov 27, 06:30 UTCCompleted - The scheduled maintenance has been completed.Nov 27, 05:30 UTCIn progress - Schedule...read more |
| 2024-11-12 01:39 | Language AI Service Outage | none | 0 second | Nov 12, 01:39 UTCResolved - This incident has been resolved !Nov 11, 23:02 UTCMonitoring - The issue has been fix...read more |
| 2024-10-10 15:06 | Delay in Chat Experience | none | 0 second | Oct 10, 15:06 UTCResolved - This incident has been resolved.Oct 10, 14:50 UTCMonitoring - A fix has been implemen...read more |
| 2024-10-10 07:30 | Server Maintenance | none | 0 second | Oct 10, 07:30 UTCCompleted - The scheduled maintenance has been completed.Oct 10, 04:30 UTCIn progress - Schedule...read more |
| 2024-09-24 05:00 | Server Maintenance | none | 0 second | Sep 24, 05:00 UTCCompleted - The scheduled maintenance has been completed.Sep 24, 03:30 UTCIn progress - Schedule...read more |
| 2024-09-13 08:30 | Server Maintenance | none | 0 second | Sep 13, 08:30 UTCCompleted - The scheduled maintenance has been completed.Sep 13, 06:30 UTCIn progress - Schedule...read more |
| 2024-09-06 08:30 | Server Maintenance | none | 0 second | Sep 6, 08:30 UTCCompleted - The scheduled maintenance has been completed.Sep 6, 03:30 UTCIn progress - Schedule...read more |
| 2024-09-05 06:30 | Server Maintenance | none | 0 second | Sep 5, 06:30 UTCCompleted - The scheduled maintenance has been completed.Sep 5, 03:30 UTCIn progress - Schedule...read more |
| 2024-09-04 09:00 | [Scheduled] Server Maintenance | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-09-04 03:30 | [Scheduled] Server Maintenance | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-09-03 20:01 | HelpCenter is not loading on SDKX | major | 35 mins | We are pleased to inform you that the issue has been resolved, and the Helpcenter on SDK X is now operational. We...read more |
| 2024-09-03 03:30 | [Scheduled] Server Maintenance | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-29 04:30 | [Scheduled] Server Maintenance [China Production Only] | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-29 03:30 | [Scheduled] Server Maintenance | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-28 04:30 | [Scheduled] Server Maintenance [China Production Only] | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-27 03:30 | [Scheduled] Server Maintenance [China Production Only] | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-23 04:30 | [Scheduled] Database Maintenance | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-22 03:30 | [Scheduled] Server Maintenance [China Production Only] | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-20 04:30 | [Scheduled] Database Maintenance | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-19 07:30 | [Scheduled] Helpshift Scheduled Server Maintenance | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-14 10:51 | Issue with Bots workflow | critical | 37 mins | This incident has been resolved.This incident has been resolved. |
| 2024-08-13 05:00 | [Scheduled] Database Maintenance | maintenance | 1 hr, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-07-25 04:00 | [Scheduled] Helpshift Server Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-07-21 22:00 | [Scheduled] Language AI Maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-07-18 09:52 | Dashboard Analytics Degraded State | minor | 2 hrs, 20 mins | This incident is now ResolvedThis incident is now Resolved |
| 2024-07-08 11:57 | Partial Outage with the third party who implemented the CAPTCHA | none | 58 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-02 06:00 | [Scheduled] Database Maintenance | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-06-27 04:30 | [Scheduled] Helpshift Server Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-06-25 04:30 | [Scheduled] Helpshift Server Maintenance | maintenance | 45 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-06-12 05:32 | [Scheduled] Scaling end users presence detection handling | maintenance | 1 min | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-06-11 04:00 | [Scheduled] Helpshift Server Maintenance | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-06-10 02:00 | [Scheduled] Database Maintenance | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-05-31 08:20 | Issue with Inbound Outbound Mail Delivery system | critical | 2 hrs, 9 mins | This incident has been resolved.This incident has been resolved. |