Current Status: Helpshift is UP
We checked the official Helpshift status page for updates 2 mins, 4 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-10-21 10:25 | Dashboard Analytics — Partial Degradation | minor | 34 mins | This incident has been resolved.This incident has been resolved. |
| 2025-10-20 13:22 | Partial Degradation: Analytics | major | 17 hrs, 45 mins | The issue has been resolved. Power BI and Analytics API are now operational.The issue has been resolved. Power BI and Analytics API are now operational. |
| 2025-10-18 16:58 | Partial Degradation: Issue Auto-assignment (Delay) | minor | 58 mins | This incident has been resolved.This incident has been resolved. |
| 2025-10-16 06:30 | [Scheduled] Scheduled Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-09 12:41 | Service Degradation | minor | 3 hrs, 10 mins | This incident has been resolved.This incident has been resolved. |
| 2025-10-04 20:13 | Dashboard Analytics is down | critical | 17 hrs, 51 mins | We are pleased to inform you that the issue has been resolved, and the dashboard analytics reports are now loadin...read more |
| 2025-09-16 12:46 | Partial Outage | major | 2 hrs, 29 mins | This incident has been resolved.This incident has been resolved. |
| 2025-09-16 09:23 | [Scheduled] System Update | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-16 06:30 | [Scheduled] System Update | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-16 05:30 | [Scheduled] System Update | maintenance | 3 hrs, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-21 15:20 | Real-Time Operations and Auto-assignment in Degraded State | minor | 1 hr, 47 mins | This incident has been resolved.This incident has been resolved. |
| 2025-08-21 11:29 | Dashboard experiencing degraded performance | minor | 7 mins | This incident has been resolved.This incident has been resolved. |
| 2025-08-19 03:30 | [Scheduled] System Update | maintenance | 8 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-12 09:00 | [Scheduled] System Update | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-12 06:00 | [Scheduled] System Update | maintenance | 2 hrs, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-12 04:01 | Issue with all Ai services | critical | 4 hrs, 16 mins | This incident has been resolved.This incident has been resolved. |
| 2025-08-08 09:10 | [Scheduled] System Update | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-08 08:30 | Issue with webhooks | critical | 28 mins | This incident has been resolved.This incident has been resolved. |
| 2025-08-05 05:30 | [Scheduled] System Update | maintenance | 3 hrs, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-22 07:00 | [Scheduled] System Update | maintenance | 1 hr, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-13 14:45 | [Scheduled] System Update | maintenance | 1 hr, 15 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-12 15:44 | Degraded performance in auto-assignment. | minor | 73 hrs, 45 mins | We’re happy to share that the issue has now been successfully resolved. We sincerely apologize for any inconvenie...read more |
| 2025-07-12 03:31 | [Scheduled] System Update | maintenance | 6 hrs, 58 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-12 03:30 | [Scheduled] System Update | maintenance | 9 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-11 15:43 | Real time Operations (RTO) experiencing degraded performance | minor | 3 hrs, 58 mins | This incident has been resolved.This incident has been resolved. |
| 2025-07-11 15:39 | Dashboard experiencing degraded performance | minor | 2 hrs, 30 mins | This incident has been resolved.This incident has been resolved. |
| 2025-07-10 04:30 | [Scheduled] System Update | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-09 04:30 | [Scheduled] System Update | maintenance | 26 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-08 12:42 | Dashboard experiencing degraded performance | minor | 25 mins | This incident has been resolved.This incident has been resolved. |
| 2025-07-07 07:30 | [Scheduled] System Update | maintenance | 18 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-01 06:00 | Server Maintenance | none | 0 second | THIS IS A SCHEDULED EVENT Jul 1, 06:00 - 06:45 UTCJun 24, 16:56 UTCScheduled - We will be performing scheduled ma...read more |
| 2025-06-25 04:30 | System Update | none | 0 second | THIS IS A SCHEDULED EVENT Jun 25, 04:30 UTC - Jun 26, 06:30 UTCJun 10, 15:30 UTCScheduled - We will b...read more |
| 2025-06-24 13:57 | HelpCenter Pages Down | none | 30 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-23 07:30 | System Update | none | 0 second | THIS IS A SCHEDULED EVENT Jun 23, 07:30 UTC - Jun 24, 01:30 UTCJun 10, 15:26 UTCScheduled - We will b...read more |
| 2025-05-15 05:00 | [Scheduled] Server Maintenance | maintenance | 45 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-15 06:30 | [Scheduled] Server Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-09 10:08 | Issue with Help Center page | minor | 50 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-13 09:18 | System Outage | critical | 6 hrs, 52 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-13 06:30 | [Scheduled] Server Maintenance | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-12 14:43 | Bulk email notifications being triggered. | minor | 4 hrs, 39 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-12 03:31 | [Scheduled] Server Maintenance | maintenance | 29 hrs, 59 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-12 03:30 | [Scheduled] Server Maintenance | maintenance | 30 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-06 04:30 | [Scheduled] Server Maintenance | maintenance | 5 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-05 09:33 | Degraded Performance for issue creation via platform iOS | minor | 3 hrs, 2 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-05 04:30 | [Scheduled] Server Maintenance | maintenance | 5 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-20 04:30 | [Scheduled] Server Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-04 09:59 | Delay in loading Dashboard Reports | minor | 24 mins | This incident has been resolved.This incident has been resolved. |
| 2024-12-10 11:18 | Issue with chatbot workflow | critical | 1 hr, 6 mins | We are pleased to inform you that the issue has been resolved, and the bot workflow is now operational. We sincer...read more |
| 2024-12-02 06:00 | [Scheduled] Database Maintenance | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-11-27 05:30 | [Scheduled] Helpshift Scheduled Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |