Current Status: Helpshift is UP
We checked the official Helpshift status page for updates 3 mins, 41 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-04-15 06:30 | [Scheduled] Server Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-09 10:08 | Issue with Help Center page | minor | 50 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-13 09:18 | System Outage | critical | 6 hrs, 52 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-13 06:30 | [Scheduled] Server Maintenance | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-12 14:43 | Bulk email notifications being triggered. | minor | 4 hrs, 39 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-12 03:31 | [Scheduled] Server Maintenance | maintenance | 29 hrs, 59 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-12 03:30 | [Scheduled] Server Maintenance | maintenance | 30 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-06 04:30 | [Scheduled] Server Maintenance | maintenance | 5 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-05 09:33 | Degraded Performance for issue creation via platform iOS | minor | 3 hrs, 2 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-05 04:30 | [Scheduled] Server Maintenance | maintenance | 5 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-20 04:30 | [Scheduled] Server Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-04 09:59 | Delay in loading Dashboard Reports | minor | 24 mins | This incident has been resolved.This incident has been resolved. |
| 2024-12-10 12:24 | Issue with chatbot workflow | none | 0 second | Dec 10, 12:24 UTCResolved - We are pleased to inform you that the issue has been resolved, and the bot workflow i...read more |
| 2024-12-02 06:30 | Database Maintenance | none | 0 second | Dec 2, 06:30 UTCCompleted - The scheduled maintenance has been completed.Dec 2, 06:00 UTCIn progress - Schedule...read more |
| 2024-11-27 06:30 | Helpshift Scheduled Maintenance | none | 0 second | Nov 27, 06:30 UTCCompleted - The scheduled maintenance has been completed.Nov 27, 05:30 UTCIn progress - Schedule...read more |
| 2024-11-12 01:39 | Language AI Service Outage | none | 0 second | Nov 12, 01:39 UTCResolved - This incident has been resolved !Nov 11, 23:02 UTCMonitoring - The issue has been fix...read more |
| 2024-10-10 15:06 | Delay in Chat Experience | none | 0 second | Oct 10, 15:06 UTCResolved - This incident has been resolved.Oct 10, 14:50 UTCMonitoring - A fix has been implemen...read more |
| 2024-10-10 07:30 | Server Maintenance | none | 0 second | Oct 10, 07:30 UTCCompleted - The scheduled maintenance has been completed.Oct 10, 04:30 UTCIn progress - Schedule...read more |
| 2024-09-24 05:00 | Server Maintenance | none | 0 second | Sep 24, 05:00 UTCCompleted - The scheduled maintenance has been completed.Sep 24, 03:30 UTCIn progress - Schedule...read more |
| 2024-09-13 08:30 | Server Maintenance | none | 0 second | Sep 13, 08:30 UTCCompleted - The scheduled maintenance has been completed.Sep 13, 06:30 UTCIn progress - Schedule...read more |
| 2024-09-06 08:30 | Server Maintenance | none | 0 second | Sep 6, 08:30 UTCCompleted - The scheduled maintenance has been completed.Sep 6, 03:30 UTCIn progress - Schedule...read more |
| 2024-09-05 06:30 | Server Maintenance | none | 0 second | Sep 5, 06:30 UTCCompleted - The scheduled maintenance has been completed.Sep 5, 03:30 UTCIn progress - Schedule...read more |
| 2024-09-04 12:00 | Server Maintenance | none | 0 second | Sep 4, 12:00 UTCCompleted - The scheduled maintenance has been completed.Sep 4, 09:00 UTCIn progress - Schedule...read more |
| 2024-09-04 06:30 | Server Maintenance | none | 0 second | Sep 4, 06:30 UTCCompleted - The scheduled maintenance has been completed.Sep 4, 03:30 UTCIn progress - Schedule...read more |
| 2024-09-03 20:36 | HelpCenter is not loading on SDKX | none | 0 second | Sep 3, 20:36 UTCResolved - We are pleased to inform you that the issue has been resolved, and the Helpcenter on ...read more |
| 2024-09-03 03:30 | [Scheduled] Server Maintenance | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-29 04:30 | [Scheduled] Server Maintenance [China Production Only] | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-29 03:30 | [Scheduled] Server Maintenance | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-28 04:30 | [Scheduled] Server Maintenance [China Production Only] | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-27 03:30 | [Scheduled] Server Maintenance [China Production Only] | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-23 04:30 | [Scheduled] Database Maintenance | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-22 03:30 | [Scheduled] Server Maintenance [China Production Only] | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-20 04:30 | [Scheduled] Database Maintenance | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-19 07:30 | [Scheduled] Helpshift Scheduled Server Maintenance | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-14 10:51 | Issue with Bots workflow | critical | 37 mins | This incident has been resolved.This incident has been resolved. |
| 2024-08-13 05:00 | [Scheduled] Database Maintenance | maintenance | 1 hr, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-07-25 04:00 | [Scheduled] Helpshift Server Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-07-21 22:00 | [Scheduled] Language AI Maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-07-18 09:52 | Dashboard Analytics Degraded State | minor | 2 hrs, 20 mins | This incident is now ResolvedThis incident is now Resolved |
| 2024-07-08 11:57 | Partial Outage with the third party who implemented the CAPTCHA | none | 58 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-02 06:00 | [Scheduled] Database Maintenance | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-06-27 04:30 | [Scheduled] Helpshift Server Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-06-25 04:30 | [Scheduled] Helpshift Server Maintenance | maintenance | 45 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-06-12 05:32 | [Scheduled] Scaling end users presence detection handling | maintenance | 1 min | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-06-11 04:00 | [Scheduled] Helpshift Server Maintenance | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-06-10 02:00 | [Scheduled] Database Maintenance | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-05-31 08:20 | Issue with Inbound Outbound Mail Delivery system | critical | 2 hrs, 9 mins | This incident has been resolved.This incident has been resolved. |
| 2024-05-27 15:31 | Issue with Outbound Mail Delivery system | major | 2 hrs, 42 mins | We're pleased to inform you that the incident affecting the Outbound Mail Delivery system has been successfully r...read more |
| 2024-05-27 13:57 | Issue with Outbound Mail Delivery system | major | 19 mins | This incident has been resolved.This incident has been resolved. |
| 2024-05-16 02:30 | [Scheduled] Service Maintenance | maintenance | 1 hr, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |