Current Status: Helpshift is UP
We checked the official Helpshift status page for updates 5 mins, 14 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-11-07 04:30 | [Scheduled] Scheduled Maintenance | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-11-06 07:59 | Older Resolved/Rejected cases are visible in "All New Issues" view | minor | 26 mins | This incident has been resolved.This incident has been resolved. |
| 2025-11-06 04:30 | [Scheduled] Scheduled Maintenance | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-11-05 06:30 | [Scheduled] Scheduled Maintenance | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-30 07:30 | [Scheduled] System Update | maintenance | 3 hrs, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-21 10:25 | Dashboard Analytics — Partial Degradation | minor | 34 mins | This incident has been resolved.This incident has been resolved. |
| 2025-10-20 13:22 | Partial Degradation: Analytics | major | 17 hrs, 45 mins | The issue has been resolved. Power BI and Analytics API are now operational.The issue has been resolved. Power BI and Analytics API are now operational. |
| 2025-10-18 16:58 | Partial Degradation: Issue Auto-assignment (Delay) | minor | 58 mins | This incident has been resolved.This incident has been resolved. |
| 2025-10-16 06:30 | [Scheduled] Scheduled Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-09 12:41 | Service Degradation | minor | 3 hrs, 10 mins | This incident has been resolved.This incident has been resolved. |
| 2025-10-04 20:13 | Dashboard Analytics is down | critical | 17 hrs, 51 mins | We are pleased to inform you that the issue has been resolved, and the dashboard analytics reports are now loadin...read more |
| 2025-09-16 12:46 | Partial Outage | major | 2 hrs, 29 mins | This incident has been resolved.This incident has been resolved. |
| 2025-09-16 09:23 | [Scheduled] System Update | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-16 06:30 | [Scheduled] System Update | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-16 05:30 | [Scheduled] System Update | maintenance | 3 hrs, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-21 17:07 | Real-Time Operations and Auto-assignment in Degraded State | none | 0 second | Aug 21, 17:07 UTCResolved - This incident has been resolved.Aug 21, 17:02 UTCMonitoring - A fix has been implemen...read more |
| 2025-08-21 11:36 | Dashboard experiencing degraded performance | none | 0 second | Aug 21, 11:36 UTCResolved - This incident has been resolved.Aug 21, 11:29 UTCInvestigating - We are currently fac...read more |
| 2025-08-19 11:30 | System Update | none | 0 second | Aug 19, 11:30 UTCCompleted - The scheduled maintenance has been completed.Aug 19, 03:30 UTCIn progress - Schedule...read more |
| 2025-08-12 09:30 | System Update | none | 0 second | Aug 12, 09:30 UTCCompleted - The scheduled maintenance has been completed.Aug 12, 09:00 UTCIn progress - Schedule...read more |
| 2025-08-12 08:30 | System Update | none | 0 second | Aug 12, 08:30 UTCCompleted - The scheduled maintenance has been completed.Aug 12, 06:00 UTCIn progress - Schedule...read more |
| 2025-08-12 08:17 | Issue with all Ai services | none | 0 second | Aug 12, 08:17 UTCResolved - This incident has been resolved.Aug 12, 05:48 UTCMonitoring - A fix has been implemen...read more |
| 2025-08-08 11:10 | System Update | none | 0 second | Aug 8, 11:10 UTCCompleted - The scheduled maintenance has been completed.Aug 8, 09:10 UTCIn progress - Schedule...read more |
| 2025-08-08 08:58 | Issue with webhooks | none | 0 second | Aug 8, 08:58 UTCResolved - This incident has been resolved.Aug 8, 08:57 UTCInvestigating - We’re happy to share...read more |
| 2025-08-05 09:00 | System Update | none | 0 second | Aug 5, 09:00 UTCCompleted - The scheduled maintenance has been completed.Aug 5, 05:30 UTCIn progress - Schedule...read more |
| 2025-07-22 08:30 | System Update | none | 0 second | Jul 22, 08:30 UTCCompleted - The scheduled maintenance has been completed.Jul 22, 07:00 UTCIn progress - Schedule...read more |
| 2025-07-13 14:45 | [Scheduled] System Update | maintenance | 1 hr, 15 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-12 15:44 | Degraded performance in auto-assignment. | minor | 73 hrs, 45 mins | We’re happy to share that the issue has now been successfully resolved. We sincerely apologize for any inconvenie...read more |
| 2025-07-12 03:31 | [Scheduled] System Update | maintenance | 6 hrs, 58 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-12 03:30 | [Scheduled] System Update | maintenance | 9 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-11 15:43 | Real time Operations (RTO) experiencing degraded performance | minor | 3 hrs, 58 mins | This incident has been resolved.This incident has been resolved. |
| 2025-07-11 15:39 | Dashboard experiencing degraded performance | minor | 2 hrs, 30 mins | This incident has been resolved.This incident has been resolved. |
| 2025-07-10 04:30 | [Scheduled] System Update | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-09 04:30 | [Scheduled] System Update | maintenance | 26 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-08 12:42 | Dashboard experiencing degraded performance | minor | 25 mins | This incident has been resolved.This incident has been resolved. |
| 2025-07-07 07:30 | [Scheduled] System Update | maintenance | 18 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-01 06:00 | Server Maintenance | none | 0 second | THIS IS A SCHEDULED EVENT Jul 1, 06:00 - 06:45 UTCJun 24, 16:56 UTCScheduled - We will be performing scheduled ma...read more |
| 2025-06-25 04:30 | System Update | none | 0 second | THIS IS A SCHEDULED EVENT Jun 25, 04:30 UTC - Jun 26, 06:30 UTCJun 10, 15:30 UTCScheduled - We will b...read more |
| 2025-06-24 13:57 | HelpCenter Pages Down | none | 30 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-23 07:30 | System Update | none | 0 second | THIS IS A SCHEDULED EVENT Jun 23, 07:30 UTC - Jun 24, 01:30 UTCJun 10, 15:26 UTCScheduled - We will b...read more |
| 2025-05-15 05:00 | [Scheduled] Server Maintenance | maintenance | 45 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-15 06:30 | [Scheduled] Server Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-09 10:08 | Issue with Help Center page | minor | 50 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-13 09:18 | System Outage | critical | 6 hrs, 52 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-13 06:30 | [Scheduled] Server Maintenance | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-12 14:43 | Bulk email notifications being triggered. | minor | 4 hrs, 39 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-12 03:31 | [Scheduled] Server Maintenance | maintenance | 29 hrs, 59 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-12 03:30 | [Scheduled] Server Maintenance | maintenance | 30 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-06 04:30 | [Scheduled] Server Maintenance | maintenance | 5 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-05 09:33 | Degraded Performance for issue creation via platform iOS | minor | 3 hrs, 2 mins | This incident has been resolved.This incident has been resolved. |
| 2025-03-05 04:30 | [Scheduled] Server Maintenance | maintenance | 5 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |