Dec 10, 16:53 ESTResolved - This issue has now been resolved, a patch has been applied to those affected servers and is being rolled out across all of UISP servers hosted by HostiFi. If you are still seeing issues, please reach out to our support team.Dec 10, 12:28 ESTIdentified - We have been witnessing reports related to UISP servers in general, regardless of being hosted by HostiFi or Ubiquiti. This issue affects the UISP instance from booting up when restarted. This is due to a bug in the "Geomagnetism" library and is preventing UISP servers from starting up.Currently, our dev Andrew is working on a patch and we hope Ubiquiti will also release a hotfix for UISP users who aren't using HostiFi.

Issues with UISP servers booting up

Sep 19, 17:29 EDTResolved - Service has been restored to all servers. A host related issue at Vultr caused a limited set of instances in New Jersey to shut down (power off). Our support team rebooted each server one by one to fix the issue. No further interruptions are anticipated at this time.Sep 19, 17:21 EDTUpdate - Service has been restored to most servers.Sep 19, 17:09 EDTUpdate - We are continuing to investigate this issue.Sep 19, 17:09 EDTInvestigating - We are currently experiencing a partial outage affecting some UniFi servers in our New Jersey location. Our team is investigating and we will have an update soon.

Partial outage affecting some UniFi Servers

Jun 16, 13:11 EDTResolved - This incident has been resolved.Jun 16, 10:17 EDTIdentified - Some servers have come back online, with some still offline. Once this incident is full resolved, this page will be updated.Jun 16, 08:06 EDTInvestigating - We are aware of an issue affecting some UniFi and UISP servers which have been offline since 02:00 Eastern Time. We are working with our partner Vultr to resolve this as soon as possible and will post an update here as soon as possible.

Start Time (UTC)	Incident Deep Link	Impact	Description
2024-12-10 21:53	Issues with UISP servers booting up	none	Dec 10, 16:53 ESTResolved - This issue has now been resolved, a patch has been applied to those affected servers ...read more
2024-09-19 21:29	Partial outage affecting some UniFi Servers	none	Sep 19, 17:29 EDTResolved - Service has been restored to all servers. A host related issue at Vultr caused a limi...read more
2022-06-16 17:11	Unplanned incident affecting UniFi and UISP servers	none	Jun 16, 13:11 EDTResolved - This incident has been resolved.Jun 16, 10:17 EDTIdentified - Some servers have come ...read more

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