Current Status: IT Portal is UP
We checked the official IT Portal status page for updates 1 min, 6 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-01-08 20:38 | US Cloud Issues | none | 0 second | Jan 8, 15:38 ESTResolved - This incident has been resolved.Jan 8, 10:48 ESTIdentified - The issue has been iden...read more |
| 2024-11-01 01:11 | UK Upgrade | none | 0 second | Oct 31, 21:11 EDTCompleted - Done!Oct 31, 21:00 EDTIn progress - Scheduled maintenance is currently in progress. ...read more |
| 2024-09-06 14:59 | Test Incident for new website, please ignore | none | 0 second | We are currently investigating this issue.We are currently investigating this issue. |
| 2024-09-06 13:16 | Test Incident for our new website, please ignore | none | 0 second | Test IncidentTest Incident |
| 2024-08-21 19:18 | Slow Performance in the US Cloud | none | 0 second | Aug 21, 15:18 EDTResolved - After a few days of monitoring performance of the new SQL Instances, we have not noti...read more |
| 2024-08-13 22:23 | Slowness in the US Cloud | none | 0 second | Aug 13, 18:23 EDTResolved - This incident has been resolved.Aug 13, 14:07 EDTMonitoring - A fix has been implemen...read more |
| 2024-06-12 10:51 | UK Cloud Services were offline | none | 0 second | Jun 12, 06:51 EDTResolved - This has been resolved. Quickly after a partner notified us, we reviewed and found we...read more |
| 2024-05-29 20:00 | UK SQL Upgrades | none | 0 second | May 29, 16:00 EDTCompleted - The scheduled maintenance has been completed.May 29, 15:00 EDTIn progress - Schedule...read more |
| 2024-05-25 02:16 | EU SQL Upgrades | none | 0 second | May 24, 22:16 EDTCompleted - Maintenance complete!May 24, 22:00 EDTIn progress - Scheduled maintenance is current...read more |
| 2024-05-21 12:48 | SQL Issue in EU | none | 0 second | May 21, 08:48 EDTResolved - One of our SQL Servers went offline unintentionally. It was quickly brought back onl...read more |
| 2024-05-15 01:29 | EU SQL Upgrade | none | 0 second | May 14, 21:29 EDTCompleted - Maintenance complete!May 14, 21:29 EDTUpdate - Scheduled maintenance is still in pro...read more |
| 2024-03-25 12:48 | Slowness in EU | none | 0 second | Mar 25, 08:48 EDTResolved - This incident has been resolved.Mar 25, 07:59 EDTMonitoring - A solution has been put...read more |
| 2023-12-31 11:07 | US Maintenance | none | 0 second | Dec 31, 06:07 ESTCompleted - Maintenance completed. Happy Holidays!Dec 31, 06:00 ESTIn progress - Scheduled maint...read more |
| 2023-08-30 23:04 | US Caching issues | none | 0 second | Aug 30, 19:04 EDTResolved - This incident has been resolvedAug 30, 14:19 EDTMonitoring - Be sure to use us.siport...read more |
| 2023-08-30 08:03 | US Outage | none | 0 second | Aug 30, 04:03 EDTResolved - We have completed our investigation into the recent incident. The issue was found to ...read more |
| 2023-03-21 13:23 | UK Performance | none | 0 second | Mar 21, 09:23 EDTResolved - This incident has been resolved.Mar 21, 07:56 EDTMonitoring - A fix has been implemen...read more |
| 2023-02-13 01:22 | US Maintenance | none | 0 second | Feb 12, 20:22 ESTCompleted - Maintenance CompleteFeb 12, 20:00 ESTIn progress - Scheduled maintenance is currentl...read more |
| 2022-08-24 19:45 | 2FA Access Issue | none | 0 second | Aug 24, 15:45 EDTResolved - This incident was resolvedAug 24, 15:45 EDTResolved - This incident was resolved |
| 2022-08-10 09:40 | EU Cloud Issues | none | 0 second | Aug 10, 05:40 EDTResolved - This incident has been resolvedAug 10, 05:36 EDTIdentified - The issue has been ident...read more |
| 2022-07-22 12:44 | Performance Issue in EU | none | 0 second | Jul 22, 08:44 EDTResolved - This incident has been resolved.Jul 22, 08:21 EDTMonitoring - A fix has been implemen...read more |
| 2022-06-01 11:34 | CA Emergency Maintenance | none | 0 second | Jun 1, 07:34 EDTResolved - We finished investigating the memory issue on an instance of SQL in the CA cloud. Se...read more |
| 2022-05-27 04:14 | Cloud services affected by CloudFlare Outage | none | 0 second | May 27, 00:14 EDTResolved - This incident has been resolved.May 27, 00:12 EDTUpdate - We have worked with Cloudfl...read more |
| 2022-03-19 12:35 | Issue with access to the US Cloud | none | 0 second | Mar 19, 08:35 EDTResolved - This incident has been resolvedMar 19, 07:58 EDTInvestigating - We are currently inve...read more |
| 2022-01-26 16:30 | AU Maintenance | none | 0 second | Jan 26, 11:30 ESTCompleted - The scheduled maintenance has been completed.Jan 26, 10:30 ESTIn progress - Schedule...read more |
| 2022-01-26 02:10 | Storage Node Failure in the US Cluster | none | 0 second | Jan 25, 21:10 ESTResolved - This incident has been resolved.Jan 25, 11:28 ESTUpdate - Storage servers are online!...read more |
| 2022-01-26 02:00 | US Maintenance | none | 0 second | Jan 25, 21:00 ESTCompleted - The scheduled maintenance has been completed.Jan 25, 20:01 ESTIn progress - Schedule...read more |
| 2022-01-25 22:30 | UK Maintenance | none | 0 second | Jan 25, 17:30 ESTCompleted - The scheduled maintenance has been completed.Jan 25, 16:30 ESTIn progress - Schedule...read more |
| 2022-01-24 16:30 | [Scheduled] EU Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-01-22 22:00 | [Scheduled] US & CA Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2021-10-21 09:36 | UK Cloud V4 Login Page is offline | major | 5 mins | A customer reported a V4 login page issue. We found the issue and corrected it soon afterA customer reported a V4 login page issue. We found the issue and corrected it soon after |
| 2021-09-12 09:30 | [Scheduled] US & CA Maintenance | maintenance | 51 mins | Updates applied and testing completed.Updates applied and testing completed. |
| 2021-09-10 16:45 | [Scheduled] EU Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2021-09-08 04:30 | [Scheduled] UK Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2021-09-06 10:32 | [Scheduled] AU Maintenance | maintenance | 12 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2021-06-10 12:07 | Node Failure in US Cluster | minor | 0 second | Service was offline for some customers for 15 minutes and was quickly restored.Service was offline for some customers for 15 minutes and was quickly restored. |
| 2021-03-17 17:00 | [Scheduled] EU Maintenace | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2021-03-17 08:37 | EU - HTTP/1.1 New Session Failed for some users | none | 0 second | This issue has been identified and resolved. Maintenance will be done at 9 PM GMT to ensure this doesn't reoccur....read more |
| 2021-03-14 21:00 | [Scheduled] US Maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2021-03-13 21:01 | [Scheduled] UK Maintenance | maintenance | 1 hr, 59 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2021-03-09 09:30 | [Scheduled] AU Maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2021-03-07 21:00 | [Scheduled] EU Maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2021-03-06 21:00 | [Scheduled] CA Maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2021-01-12 07:57 | Backend Issues in the US Cloud | none | 0 second | Our API server was hardcoded to talk directly to the node that was taken offline yesterday for a particular backe...read more |
| 2021-01-11 09:11 | Performance Issues in the US Cloud | major | 58 mins | This incident has been resolved.This incident has been resolved. |
| 2020-09-12 07:00 | [Scheduled] CA Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2020-09-12 06:02 | [Scheduled] Updates | maintenance | 59 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2020-09-11 09:00 | [Scheduled] AU Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2020-09-10 16:00 | [Scheduled] EU Upgrades | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2020-09-09 16:00 | [Scheduled] UK Maintenace | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2020-08-12 17:45 | [Scheduled] EU - SQL Memory Issue | maintenance | 15 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |