Current Status: Incognia is UP
We checked the official Incognia status page for updates 4 mins, 23 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-04-29 15:24 | Processing delays causing higher than usual unresolved_device reason | major | 16 mins | Service returned to normal around 3:40 pmService returned to normal around 3:40 pm |
| 2025-03-26 18:00 | API returning 5xx | none | 0 second | Our API returned some 5xx errors between 15:05 and 15:08 GMT-3. The issue is resolved since 15:09 GMT-3Our API returned some 5xx errors between 15:05 and 15:08 GMT-3. The issue is resolved since 15:09 GMT-3 |
| 2025-02-21 14:30 | Processing delays causing higher than usual unresolved_device reason | minor | 0 second | Between 11:40am and 12:20pm (UTC-3) some processing delays caused higher than usual unresolved_device reasons in ...read more |
| 2025-02-12 21:24 | Risk Assessment API is degraded | none | 2 hrs, 24 mins | This incident has been resolved.This incident has been resolved. |
| 2024-12-09 17:30 | Risk Assessment API is degraded | none | 0 second | Risk Assessment API returned 5xx status code for a subset of the requests between 5:21PM GMT and 5:57 GMT. The pr...read more |
| 2024-10-17 22:00 | Incognia API degraded | minor | 2 hrs, 13 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-17 02:30 | Incognia API degraded | minor | 4 hrs, 4 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-09 22:15 | API Degraded | minor | 1 hr, 9 mins | This incident has been resolved.This incident has been resolved. |
| 2024-09-09 15:00 | Dashboard is unavailable | none | 3 mins | This incident has been resolved.This incident has been resolved. |
| 2024-08-14 17:00 | API Token Expiration Timestamp Issue | none | 0 second | Incognia API HTTP clients that rely on the "expires_in" field experienced a high volume of 401 HTTP Responses fro...read more |
| 2024-07-12 13:30 | Incognia API degraded | none | 0 second | The Incognia API experienced degradation, resulting in HTTP 5xx errors for some API calls from 13:48 UTC to 15:55...read more |
| 2024-07-10 12:00 | Incognia API degraded | none | 0 second | The Incognia API experienced degradation, resulting in HTTP 5xx errors for some API calls from 6:10 AM to 6:20 AM...read more |
| 2024-05-17 15:14 | Dashboard is unavailable, Onboarding API is degraded | critical | 8 mins | This incident has been resolved.This incident has been resolved. |
| 2024-05-17 10:00 | [Scheduled] Dashboard maintenance | maintenance | 2 hrs, 16 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-05-06 11:30 | Incognia API degraded | none | 0 second | The Incognia API experienced degradation, resulting in HTTP 5xx errors for some API calls from 8:48 AM (UTC) to 8...read more |
| 2024-04-23 23:00 | [Scheduled] Dashboard maintenance | maintenance | 40 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-03-29 23:00 | [Scheduled] Product dashboard maintenance | maintenance | 0 second | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-03-19 23:00 | [Scheduled] Product dashboard maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-03-19 18:00 | Incognia API degraded | none | 0 second | From 18:06 to 18:07 UTC, an update in the network infrastructure of Incognia's applications caused degradation in...read more |
| 2024-02-07 23:30 | [Scheduled] Product dashboard maintenance | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-12-22 00:00 | Incognia API degraded | none | 0 second | The Incognia API experienced degradation, resulting in HTTP 5xx errors for some API calls from 8:57 PM to 9:18 PM...read more |
| 2023-12-06 03:00 | [Scheduled] API and Dashboard Maintenance | maintenance | 3 hrs, 1 min | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-12-05 03:00 | [Scheduled] API and Dashboard Maintenance | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-12-04 03:01 | [Scheduled] API and Dashboard Maintenance | maintenance | 2 hrs, 59 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-10-25 17:29 | Dashboard is unavailable | critical | 31 mins | This incident has been resolved.This incident has been resolved. |
| 2023-10-10 11:00 | Incognia API degraded | none | 0 second | Incognia APIs experienced a temporary decline in performance, attributed to an issue within our data consumer sys...read more |
| 2023-09-01 00:01 | [Scheduled] Product dashboard maintenance | maintenance | 19 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-07-19 14:10 | API responding 5xx | none | 0 second | This incident has been resolved.This incident has been resolved. |
| 2023-07-06 15:41 | API latency is degraded | minor | 2 hrs, 45 mins | The API is fully operational without latency issues.The API is fully operational without latency issues. |
| 2023-07-06 14:17 | API latency is degraded | minor | 6 mins | The problem has been identified and the latency is now normalizedThe problem has been identified and the latency is now normalized |
| 2023-07-05 09:30 | Incognia APIs unavailability | critical | 0 second | The incognia APIs have been temporarily down by a few minutes due to an issue with resource allocation on our ALB...read more |
| 2023-06-13 20:16 | Degraded performance on dashboard | minor | 39 mins | This incident has been resolved.This incident has been resolved. |
| 2023-04-08 00:38 | Incognia APIs were impaired during 10 minutes due to a deployment issue | none | 0 second | The issue is fixed.The issue is fixed. |
| 2023-04-06 04:00 | Webhooks impaired | none | 0 second | Our Incognia Onboarding API V2 and Webhook features was impaired during 4 hours due to a hardware degradation of ...read more |
| 2023-03-09 17:30 | Incognia API degraded | major | 0 second | During an upgrade, our APIs had degraded performance due to bug in our delivery system.During an upgrade, our APIs had degraded performance due to bug in our delivery system. |
| 2023-03-07 20:04 | Incognia API degraded | minor | 0 second | Our APIs had degraded performance due to an issue with Java bundle. It was automatically resolved thanks to canar...read more |
| 2022-12-16 01:15 | [Scheduled] API Maintenance | maintenance | 24 hrs, 14 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-12-11 01:00 | Increased response time and unknown-risk assessments | major | 0 second | One internal component failed, leading to an increase in the API's response time and an increase in the unknown-r...read more |
| 2022-11-29 16:23 | [Scheduled] Emergency Maintenance | maintenance | 5 hrs, 52 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-10-19 11:07 | [Scheduled] Infrastructure changes | maintenance | 15 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-10-16 00:44 | Webhooks partial outage | major | 15 hrs, 34 mins | Processing messages on continuous assessment solution was fixed, and webhooks is fully operational.Processing messages on continuous assessment solution was fixed, and webhooks is fully operational. |
| 2022-09-09 21:48 | Elevated API Errors | major | 0 second | One internal component failed causing an increase of errors returned by the API. The problem was resolved.One internal component failed causing an increase of errors returned by the API. The problem was resolved. |
| 2022-09-02 14:36 | Elevated API 4xx responses | major | 6 hrs, 6 mins | This incident has been resolved.This incident has been resolved. |
| 2022-08-12 17:32 | Dashboard unavailable for logged-in users | critical | 38 mins | The root cause was identified and related to a specific deployment.The root cause was identified and related to a specific deployment. |
| 2022-07-31 00:42 | Underpeformance of risk assessments | none | 2 hrs, 21 mins | This incident has been resolved.This incident has been resolved. |
| 2022-07-26 16:00 | Incognia Transactions API Latency Above Normal | none | 0 second | It was observed an increase of latency on transaction APIs from 12:00 AM to 7:00 AM GMT-03:00, since Saturday. T...read more |
| 2022-06-08 21:12 | [Scheduled] Infrastructure changes | maintenance | 31 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-06-06 23:27 | [Scheduled] Infrastructure changes | maintenance | 2 hrs, 23 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-05-29 13:00 | App metrics delay | minor | 33 mins | This incident has been resolved.This incident has been resolved. |
| 2022-04-01 20:06 | Incident on Cloudflare Impacting Our Services | none | 26 mins | The fix has been implemented by Cloudflare.The fix has been implemented by Cloudflare. |