Current Status: Incognia is UP
We checked the official Incognia status page for updates 1 min, 6 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-10-20 16:55 | Dashboard degraded performance - AWS Service Disruption | minor | 4 hrs, 19 mins | This incident has been resolved.This incident has been resolved. |
| 2025-10-20 09:53 | AWS Outage | none | 34 mins | This incident has been resolved.This incident has been resolved. |
| 2025-10-08 04:30 | Degraded API | none | 0 second | Our risk assessment API was degraded from 13:48 to 13:53 BRT.Our risk assessment API was degraded from 13:48 to 13:53 BRT. |
| 2025-09-26 12:13 | Product Dashboard Instability | minor | 1 hr, 37 mins | This incident has been resolved.This incident has been resolved. |
| 2025-09-13 19:45 | Risk API failing to evaluate some policies | none | 1 hr, 54 mins | The incident started at 19:06 (UTC), at 20:11 a the majority of 5xx was mitigated and my 21:17 the incident was r...read more |
| 2025-08-21 19:00 | Incognia SDK Data Transmission Issues Due to Cloudflare Outage | none | 0 second | The Incognia SDK is experiencing problems transmitting data to Incognia servers due to an ongoing outage at Cloud...read more |
| 2025-08-21 18:31 | Dashboard access is intermittent | minor | 1 hr, 25 mins | This incident has been resolved.This incident has been resolved. |
| 2025-08-19 15:52 | API is down | critical | 53 mins | The incident has been resolvedThe incident has been resolved |
| 2025-08-04 20:57 | API is degraded | none | 9 mins | This incident has been resolved.This incident has been resolved. |
| 2025-07-01 15:46 | The Incognia Dashboard is back online | none | 0 second | Jul 1, 15:46 UTCResolved - This incident has been resolved.Jul 1, 15:45 UTCUpdate - We are continuing to monito...read more |
| 2025-05-16 22:58 | Dashboard maintenance | none | 0 second | May 16, 22:58 UTCCompleted - The scheduled maintenance has been completed.May 16, 22:00 UTCIn progress - Schedule...read more |
| 2025-04-29 15:40 | Processing delays causing higher than usual unresolved_device reason | none | 0 second | Apr 29, 15:40 UTCResolved - Service returned to normal around 3:40 pmApr 29, 15:24 UTCMonitoring - We already ide...read more |
| 2025-03-26 18:00 | API returning 5xx | none | 0 second | Mar 26, 18:00 UTCResolved - Our API returned some 5xx errors between 15:05 and 15:08 GMT-3. The issue is resolved...read more |
| 2025-02-21 14:30 | Processing delays causing higher than usual unresolved_device reason | none | 0 second | Feb 21, 14:30 UTCResolved - Between 11:40am and 12:20pm (UTC-3) some processing delays caused higher than usual u...read more |
| 2025-02-12 23:48 | Risk Assessment API is degraded | none | 0 second | Feb 12, 23:48 UTCResolved - This incident has been resolved.Feb 12, 21:24 UTCIdentified - Risk Assessment API is ...read more |
| 2024-12-09 17:30 | Risk Assessment API is degraded | none | 0 second | Dec 9, 17:30 UTCResolved - Risk Assessment API returned 5xx status code for a subset of the requests between 5:2...read more |
| 2024-10-18 00:13 | Incognia API degraded | none | 0 second | Oct 18, 00:13 UTCResolved - This incident has been resolved.Oct 17, 22:41 UTCMonitoring - A fix has been implemen...read more |
| 2024-10-17 06:34 | Incognia API degraded | none | 0 second | Oct 17, 06:34 UTCResolved - This incident has been resolved.Oct 17, 04:38 UTCMonitoring - The issue causing highe...read more |
| 2024-10-09 23:24 | API Degraded | none | 0 second | Oct 9, 23:24 UTCResolved - This incident has been resolved.Oct 9, 22:15 UTCMonitoring - A fix has been implemen...read more |
| 2024-09-09 15:03 | Dashboard is unavailable | none | 0 second | Sep 9, 15:03 UTCResolved - This incident has been resolved.Sep 9, 15:00 UTCMonitoring - A fix has been implemen...read more |
| 2024-08-14 17:00 | API Token Expiration Timestamp Issue | none | 0 second | Aug 14, 17:00 UTCResolved - Incognia API HTTP clients that rely on the "expires_in" field experienced a high volu...read more |
| 2024-07-12 13:30 | Incognia API degraded | none | 0 second | Jul 12, 13:30 UTCResolved - The Incognia API experienced degradation, resulting in HTTP 5xx errors for some API c...read more |
| 2024-07-10 12:00 | Incognia API degraded | none | 0 second | Jul 10, 12:00 UTCResolved - The Incognia API experienced degradation, resulting in HTTP 5xx errors for some API c...read more |
| 2024-05-17 15:22 | Dashboard is unavailable, Onboarding API is degraded | none | 0 second | May 17, 15:22 UTCResolved - This incident has been resolved.May 17, 15:17 UTCMonitoring - A fix has been implemen...read more |
| 2024-05-17 12:16 | Dashboard maintenance | none | 0 second | May 17, 12:16 UTCCompleted - The scheduled maintenance has been completed.May 17, 10:00 UTCIn progress - Schedule...read more |
| 2024-05-06 11:30 | Incognia API degraded | none | 0 second | The Incognia API experienced degradation, resulting in HTTP 5xx errors for some API calls from 8:48 AM (UTC) to 8...read more |
| 2024-04-23 23:00 | [Scheduled] Dashboard maintenance | maintenance | 40 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-03-29 23:00 | [Scheduled] Product dashboard maintenance | maintenance | 0 second | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-03-19 23:00 | [Scheduled] Product dashboard maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-03-19 18:00 | Incognia API degraded | none | 0 second | From 18:06 to 18:07 UTC, an update in the network infrastructure of Incognia's applications caused degradation in...read more |
| 2024-02-07 23:30 | [Scheduled] Product dashboard maintenance | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-12-22 00:00 | Incognia API degraded | none | 0 second | The Incognia API experienced degradation, resulting in HTTP 5xx errors for some API calls from 8:57 PM to 9:18 PM...read more |
| 2023-12-06 03:00 | [Scheduled] API and Dashboard Maintenance | maintenance | 3 hrs, 1 min | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-12-05 03:00 | [Scheduled] API and Dashboard Maintenance | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-12-04 03:01 | [Scheduled] API and Dashboard Maintenance | maintenance | 2 hrs, 59 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-10-25 17:29 | Dashboard is unavailable | critical | 31 mins | This incident has been resolved.This incident has been resolved. |
| 2023-10-10 11:00 | Incognia API degraded | none | 0 second | Incognia APIs experienced a temporary decline in performance, attributed to an issue within our data consumer sys...read more |
| 2023-09-01 00:01 | [Scheduled] Product dashboard maintenance | maintenance | 19 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-07-19 14:10 | API responding 5xx | none | 0 second | This incident has been resolved.This incident has been resolved. |
| 2023-07-06 15:41 | API latency is degraded | minor | 2 hrs, 45 mins | The API is fully operational without latency issues.The API is fully operational without latency issues. |
| 2023-07-06 14:17 | API latency is degraded | minor | 6 mins | The problem has been identified and the latency is now normalizedThe problem has been identified and the latency is now normalized |
| 2023-07-05 09:30 | Incognia APIs unavailability | critical | 0 second | The incognia APIs have been temporarily down by a few minutes due to an issue with resource allocation on our ALB...read more |
| 2023-06-13 20:16 | Degraded performance on dashboard | minor | 39 mins | This incident has been resolved.This incident has been resolved. |
| 2023-04-08 00:38 | Incognia APIs were impaired during 10 minutes due to a deployment issue | none | 0 second | The issue is fixed.The issue is fixed. |
| 2023-04-06 04:00 | Webhooks impaired | none | 0 second | Our Incognia Onboarding API V2 and Webhook features was impaired during 4 hours due to a hardware degradation of ...read more |
| 2023-03-09 17:30 | Incognia API degraded | major | 0 second | During an upgrade, our APIs had degraded performance due to bug in our delivery system.During an upgrade, our APIs had degraded performance due to bug in our delivery system. |
| 2023-03-07 20:04 | Incognia API degraded | minor | 0 second | Our APIs had degraded performance due to an issue with Java bundle. It was automatically resolved thanks to canar...read more |
| 2022-12-16 01:15 | [Scheduled] API Maintenance | maintenance | 24 hrs, 14 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-12-11 01:00 | Increased response time and unknown-risk assessments | major | 0 second | One internal component failed, leading to an increase in the API's response time and an increase in the unknown-r...read more |
| 2022-11-29 16:23 | [Scheduled] Emergency Maintenance | maintenance | 5 hrs, 52 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |