Oct  5, 11:06 UTCResolved - This incident has been resolved.Oct  5, 09:18 UTCIdentified - We have received reports of API errors encountered when looking up Ukrainian IP addresses. We've identified the issue and are testing a fix.

502 errors when looking up Ukrainian IPs

Sep 29, 04:09 UTCResolved - This incident has been resolved.Sep 28, 19:07 UTCMonitoring - AWS is reporting elevated API Gateway errors in us-west-2. We have failover in place. However users may experience intermittent errors as the region comes up, and has requests routed to it, and goes down again, with in-flight requests failing before failover kicks in.

AWS outages in us-west-2

Dec 10, 21:17 UTCResolved - This incident has been resolved.Dec 10, 20:10 UTCIdentified - API requests with an empty UserAgent are returning errors. We've identified the issue and are implementing a fix.

Increased Error Rate

Dec  7, 17:00 UTCResolved - Amazon's us-east-1 region had elevated errors and significantly high latency between 8.10 PM December 7th and 3.45 AM December 8th. Our systems marked the region as unhealthy and automatically re-routed traffic to other regions. You may have seen elevated errors for a short period before fail-over kicked in. Feel free to reach out to support@ipdata.co if you have any questions.

AWS Outage in us-east-1

Nov 20, 19:00 UTCCompleted - The scheduled maintenance has been completed.Nov 20, 15:32 UTCUpdate - Maintenance is currently ongoing and the period has been extended by 2 hrs to end at 7pm UTC.Nov 20, 13:01 UTCIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov 17, 22:59 UTCScheduled - We will be performing maintenance on the ipdata API on Saturday 20th of November (this Saturday) from 1pm to 5pm UTC. This is to upgrade our infrastructure and launch a number of improvements. You do not need to do anything and we do not anticipate any downtime.

Infrastructure Upgrade

Nov 20, 17:55 UTCResolved - Empathize with those affected and let them know everything is operating as normal.Nov 20, 17:45 UTCMonitoring - Let your users know once a fix is in place, and keep communication clear and precise.Nov 20, 17:51 UTCIdentified - As you continue to work through the incident, update your customers frequently.Nov 20, 18:21 UTCInvestigating - When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.

Start Time (UTC)	Incident Deep Link	Impact	Description
2022-10-05 11:06	502 errors when looking up Ukrainian IPs	none	Oct 5, 11:06 UTCResolved - This incident has been resolved.Oct 5, 09:18 UTCIdentified - We have received report...read more
2022-09-29 04:09	AWS outages in us-west-2	none	Sep 29, 04:09 UTCResolved - This incident has been resolved.Sep 28, 19:07 UTCMonitoring - AWS is reporting elevat...read more
2021-12-10 21:17	Increased Error Rate	none	Dec 10, 21:17 UTCResolved - This incident has been resolved.Dec 10, 20:10 UTCIdentified - API requests with an em...read more
2021-12-07 17:00	AWS Outage in us-east-1	none	Dec 7, 17:00 UTCResolved - Amazon's us-east-1 region had elevated errors and significantly high latency between ...read more
2021-11-20 19:00	Infrastructure Upgrade	none	Nov 20, 19:00 UTCCompleted - The scheduled maintenance has been completed.Nov 20, 15:32 UTCUpdate - Maintenance i...read more
2020-11-20 17:55	This is an example incident	none	Nov 20, 17:55 UTCResolved - Empathize with those affected and let them know everything is operating as normal.Nov...read more

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