Current Status: Jira Service Management is UP
We checked the official Jira Service Management status page for updates 5 mins, 47 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-09-11 09:41 | Duplicate issues being created in Jira Service Management and Jira | minor | 4 mins | Duplicated message. Please refer to the updates from this incident: https://jira-software.status.atlassian.com/in...read more |
| 2025-09-11 09:39 | Duplicate issues being created in Jira Service Management and Jira | minor | 0 second | Atlassian team is in the process of moving the worklogs back to the original issues. Root cause of the issue was...read more |
| 2025-09-10 15:23 | Delays observed at JSM, Opsgenie and Compass alert search functionality in US Region | major | 27 hrs, 22 mins | Between September 10, 2025, 3:19 PM UTC and September 11, 2025, 2:44 PM UTC, there was degraded performance in we...read more |
| 2025-09-09 10:23 | Degraded performance in Confluence and Jira for Microsoft Edge users | none | 140 hrs, 17 mins | An update has been released by Microsoft to resolve this issue for users of the Edge browser. To verify that you ...read more |
| 2025-09-08 10:55 | Disappearing 'account' filed for Tempo users | minor | 13 hrs, 45 mins | Our team is now satisfied that the issues relating to these missing fields are now resolved.Our team is now satisfied that the issues relating to these missing fields are now resolved. |
| 2025-08-22 09:49 | Delays in automation rules execution | none | 4 hrs, 32 mins | Between09:13 am UTC to 01:58 pm UTC, we experienced delays in Automation rules execution for Jira Service Managem...read more |
| 2025-08-07 19:39 | Some JSM Users unable to access assets cloud | minor | 2 hrs, 18 mins | Between 13:38 UTC to 21:45 UTC some customers were unable to view JSM assets cloud for Jira Service Management. T...read more |
| 2025-07-30 07:10 | Degraded experience adding and accessing media attachments | minor | 21 mins | We have resolved the issue impacting adding/accessing media attachments across products. We will continue to moni...read more |
| 2025-07-16 15:34 | Delays in automation rules execution | minor | 3 hrs, 9 mins | Between to , we experienced delays in Automation rule execution for Jira Service Management and Jira. The issue ...read more |
| 2025-07-10 08:32 | Intermittent failure in Forge app invocation | major | 23 mins | Between 10th July 5:44 am UTC to 7:44 am UTC, we experienced intermittent failure in some app funstionality(smart...read more |
| 2025-06-25 09:38 | Issues affecting user syncing, Atlassian Administration | major | 1 hr, 19 mins | Between 07:40 UTC and 10:31 UTC, we experienced issues affecting user syncing in Atassian Administration. This af...read more |
| 2025-06-24 12:03 | Users unable to open their Jira cloud products | major | 1 hr, 33 mins | The issue affecting Jira access, which occurred between June 24th 9:55 AM UTC and 11:08 AM UTC due to a service s...read more |
| 2025-06-24 10:35 | Attachment Loading Issue in C2C and Sandbox Migrations | none | 0 second | We have resolved an issue that affected attachment loading during C2C and Sandbox data copy migrations from 19-06...read more |
| 2025-06-19 15:22 | Degraded performance in Opsgenie and JSM operations | none | 1 hr, 16 mins | This incident has been resolved.This incident has been resolved. |
| 2025-06-17 12:37 | Degraded performance in Opsgenie and JSM operations | none | 10 mins | This incident has been resolved, and Jira Service Management is back in operational mode.This incident has been resolved, and Jira Service Management is back in operational mode. |
| 2025-06-17 08:07 | Child work item panel is not loading intermitently | major | 1 hr, 24 mins | Between 2:12 UTC to 08:45 UTC, we experienced child work item panel not loading intermittently for Jira Work Mana...read more |
| 2025-06-15 08:37 | [Scheduled] Maintenance Notification for Jira and Confluence Platforms (Singapore and Northern Calif... | maintenance | 0 second | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-06-13 05:40 | Jira, JWM and JSM Email Automations delays for some users | major | 1 hr, 31 mins | The issues causing delayed emails from Jira have been resolved, and services are functioning normally for all aff...read more |
| 2025-06-10 21:41 | Forge invocation errors impacting some instances in Singapore region | none | 53 mins | Between 21:39 UTC on June 09, 2025 and 21:35 UTC on June 10, 2025, we experienced a forge invocation errors impac...read more |
| 2025-06-04 17:17 | Customers may experience delays receiving emails | none | 3 hrs, 42 mins | Between 2025-06-04 14:11 UTC to 20:18 UTC, we experienced delays in delivering emails for Confluence, Jira Work M...read more |
| 2025-05-20 14:14 | All Jira products experiencing degradations | major | 10 hrs, 28 mins | Deployment of the fix for this issue has now completed rolling out and this should be resolved for all users.Deployment of the fix for this issue has now completed rolling out and this should be resolved for all users. |
| 2025-05-19 20:44 | Users cannot create/update issues in Jira and JSM via Outlook | major | 4 hrs, 11 mins | The problematic change that caused this issue has now been rolled back and service has now been restored.The problematic change that caused this issue has now been rolled back and service has now been restored. |
| 2025-05-19 20:15 | Users experiencing degraded or reduced access in raising certain JSM request types | minor | 3 hrs, 14 mins | Our team has now mitigated this issue and product performance has been restored.Our team has now mitigated this issue and product performance has been restored. |
| 2025-05-10 07:08 | Delays observed at JSM and Opsgenie alert search functionality | minor | 3 hrs, 43 mins | All search functionality is operational without any latency. Thank you for your patience.All search functionality is operational without any latency. Thank you for your patience. |
| 2025-05-01 08:36 | Confluence, JIRA and JSM unavailability or degraded experience for some EU users | none | 8 mins | Between 7:37 and 8:06 UTC, Confluence, Jira, and JSM were unavailable or experienced degraded performance for som...read more |
| 2025-04-23 14:18 | Automation Rule execution is delayed | minor | 9 hrs, 17 mins | Between 13:00 UTC to 23:00 UTC on April 23, 2025, we experienced automation rule execution delays for Confluence,...read more |
| 2025-04-16 11:46 | Users experiencing issues loading some Dashboard widgets in Jira | minor | 11 hrs, 11 mins | Between 3:30 UTC to 23:00 UTC April 16, 2025, we experienced an issue with loading certain Jira Dashboard widgets...read more |
| 2025-04-16 00:23 | Error loading objects for Assets in JSM and Jira for some regions | minor | 42 mins | Our team has identified the issue causing problems with Assets loading within JSM and Jira and applied a fix. Ass...read more |
| 2025-04-14 00:37 | Issues loading Administration across Atlassian Products | major | 56 mins | Between 00:00 UTC to 01:05 UTC 14 April, users attempting to load the Administration page for Atlassian products....read more |
| 2025-04-08 00:18 | Issue viewing assets fields within customer portal view of issues. | minor | 1 hr, 11 mins | A fix has been put into place for the issue relating to Assets not appearing correctly in the customer portal. Th...read more |
| 2025-04-04 09:54 | Issues accessing Jira and Confluence in some regions | minor | 3 hrs, 21 mins | We identified a temporary access issue affecting some customers using several Atlassian Cloud products. All affec...read more |
| 2025-03-25 05:06 | Users receiving a 502 Bad Gateway error when attempting to open JSM Customer Portal | minor | 42 mins | We have confirmed that this issue is now resolved.We have confirmed that this issue is now resolved. |
| 2025-03-24 17:07 | Some customers are experiencing an issue viewing Team field in Jira issue view | major | 49 mins | Between March 21, 2025 17:00 UTC and March 24, 2025 17:39 UTC, some customers were not able to view and assign th...read more |
| 2025-03-21 02:05 | Intermittent issues with customer upgrades and adding new Assets in JSM in ap-south region | major | 8 hrs, 50 mins | Between 00:13 UTC to 10:00 UTC, on 21st March, we experienced provisioning failures for Jira Service Management. ...read more |
| 2025-03-19 22:06 | Some customers are experiencing an issue viewing Team field in Jira | major | 52 mins | On 20 March 2025, between 14:18 UTC and 22:43 UTC, some customers were not able to use the Team field to search a...read more |
| 2025-03-19 15:07 | Performance degradation for Jira and Confluence User | major | 1 hr, 15 mins | Between 14:36 UTC to 16:15 UTC, we experienced performance degradation for Confluence, Jira Work Management, Jira...read more |
| 2025-03-19 15:07 | Performance degradation for Jira and Confluence User | major | 1 hr, 17 mins | Between 14:36 UTC to 16:15 UTC, we experienced performance degradation for Confluence, Jira Work Management, Jira...read more |
| 2025-03-19 07:45 | Users Encountering a Site Maintenance Message on APAC-Based Jira Sites | major | 11 hrs, 27 mins | Between 07:45 UTC to 18:45 UTC, a very small number of customers for Confluence, Jira Work Management, Jira Servi...read more |
| 2025-03-18 16:24 | Users may experience performance degradation when loading the issue view | minor | 18 mins | Between 14:22 UTC to 16:41 UTC, we experienced performance degradation for Jira Service Management and Jira. The ...read more |
| 2025-03-18 15:04 | Automation rule execution are delayed | minor | 2 hrs, 24 mins | Between 13:00 UTC to 16:30 UTC, we experienced delays in automation processing across Confluence, Jira Service Ma...read more |
| 2025-03-17 12:43 | Service Slowness in Multiple Products | major | 9 hrs, 50 mins | Between 09:43 UTC to 15:55 UTC, we experienced delays in automation processing across Confluence, Jira Service Ma...read more |
| 2025-03-14 18:54 | Some users are experiencing errors while creating new Jira and Confluence sites | minor | 1 hr, 52 mins | On March 14th, 2025, between 09:00 and 19:14 UTC, some customers experienced issues creating new sites. The err...read more |
| 2025-03-07 05:11 | Degraded performance detected in Jira, Jira Work Management and Jira Service Management Issue View e... | minor | 9 hrs, 33 mins | A mitigation for the performance issues has been implemented and this incident is now resolved.A mitigation for the performance issues has been implemented and this incident is now resolved. |
| 2025-03-06 16:26 | Jira Platform Connection Errors | minor | 12 hrs, 51 mins | Our team has been monitoring this issue and can confirm that the errors that were previously occurring have now b...read more |
| 2025-03-04 07:31 | Issues with 403 user authentication errors across Atlassian products | none | 0 second | We are aware of an issue that was impacting user authentication to Atlassian services between 6:10AM Tuesday 4th ...read more |
| 2025-03-01 23:13 | JSM/JIRA microsoft mail puller degraded performance | minor | 45 mins | JSM and JIRA mail puller services have recovered and are back in normal operating status. For more information, p...read more |
| 2025-02-27 02:15 | JSM Chat Automations failing due to Slack Events API issue | minor | 28 hrs, 59 mins | On February 26, 2025 14:45 UTC a temporary Slack outage began which affected JSM automations within Slack. On Fe...read more |
| 2025-02-20 13:08 | Elevated API Errors | none | 1 hr, 4 mins | This incident has been resolved.This incident has been resolved. |
| 2025-02-20 08:23 | Requests for Jira Service Management Assets are failing in the European region | major | 52 mins | The issue with Jira Service Management Assets has been resolved, and the service is now functioning normally.The issue with Jira Service Management Assets has been resolved, and the service is now functioning normally. |
| 2025-02-13 09:57 | Email processing failing for Jira/Jira Service Management | minor | 1 hr, 40 mins | This incident has been resolved.This incident has been resolved. |