Keeper Status

The issue has been resolved. Additional information is in the postmortem report.The issue has been resolved. Additional information is in the postmortem report.

Between 5:15PM PST and 5:30PM PST, there were a high number of Vault Login errors.Between 5:15PM PST and 5:30PM PST, there were a high number of Vault Login errors.

The issue has been resolvedThe issue has been resolved

The issue has been resolved and root cause determined. We will update the postmortem on this issue shortly.The issue has been resolved and root cause determined. We will update the postmortem on this issue shortly.

The issue has been resolved.The issue has been resolved.

We have resolved the issue and plan to deploy a backend update shortly.We have resolved the issue and plan to deploy a backend update shortly.

Jan 28, 20:30 PSTCompleted - The scheduled maintenance has been completed.Jan 28, 20:00 PSTIn progress - Schedule...read more

Jan 13, 14:50 PSTResolved - The SMS delivery issue with T-mobile has been resolved.Jan 13, 14:15 PSTInvestigating...read more

Sep 24, 07:43 PDTResolved - This incident has been resolved.Sep 24, 07:34 PDTUpdate - We are continuing to monito...read more

Jun 17, 15:43 PDTResolved - This issue has been resolved.Jun 17, 14:26 PDTUpdate - We are continuing to work on a...read more

Jun 5, 13:52 PDTResolved - SMS delivery to T-mobile customers appears to be resolved.Jun 5, 10:14 PDTInvestigat...read more

May 17, 13:36 PDTResolved - The issue has been resolved. The issue was caused by a backend software update which ...read more

May 15, 15:00 PDTResolved - From 2:45PM to 3:00PM PST, several of the Keeper application API instances in the US ...read more

Apr 15, 19:15 PDTCompleted - The scheduled maintenance has been completed.Apr 15, 18:15 PDTIn progress - Schedule...read more

Apr 15, 03:12 PDTResolved - The issue has been resolvedApr 15, 03:05 PDTInvestigating - The Keeper DevOps team is...read more

Apr 11, 06:12 PDTResolved - The issue has been resolved. An underlying AWS database error resulted in a failover ...read more

Feb 5, 18:47 PSTResolved - Vault login issues in the AU region have been resolved.Feb 5, 18:44 PSTInvestigating...read more

Jan 1, 07:30 PSTResolved - AWS RDS cluster instances were automatically rebooted at approximately 09:27 Central ...read more

Dec 18, 16:14 PSTResolved - The issue has been resolved. We have reverted the backend update in GovCloud and serv...read more

Dec 13, 10:19 PSTResolved - Duo Push issues in the US region have been resolved. It may be necessary to reload th...read more

Nov 17, 09:31 PSTResolved - The FIDO2 / Yubikey login issues have been resolved. The engineering team is still in...read more

Nov 6, 17:30 PSTResolved - The SCIM issue with Azure has been resolved.Nov 6, 16:24 PSTIdentified - Today's bac...read more

Nov 6, 01:24 PSTResolved - Vault login errors have been resolved.Nov 6, 01:15 PSTInvestigating - We are current...read more

Oct 24, 09:33 PDTResolved - GovCloud Vault Login issues have been resolved. We will update this status event with...read more

Sep 28, 14:13 PDTResolved - Amazon AWS has resolved their SMS delivery issue to Verizon customers.Sep 28, 12:41 P...read more

Vault login issues in the US has been resolved. We will update this statuspage event with additional details.Vault login issues in the US has been resolved. We will update this statuspage event with additional details.

The issue has been resolved. Console login to GovCloud for users with ARAM reporting administrative functions has...read more

The issue has been resolved.The issue has been resolved.

Version 16.6.2 has been published by Mozilla and it is available for update from the Firefox add-on store https:/...read more

Mozilla has released version 16.6.1. Visit the Firefox Add-ons screen and check for updates to install.Mozilla has released version 16.6.1. Visit the Firefox Add-ons screen and check for updates to install.

The login issue has been resolved. Please force-reload the web vault if you are still experiencing any issue. Dow...read more

Login issues have been resolved.Login issues have been resolved.

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

Amazon has resolved the issue.Amazon has resolved the issue.

Issues related to record field changes is resolved in production, however new updates are still being published o...read more

We are aware of 403 errors that were occurring when logging in through GovCloud with SSO. The issue has been reso...read more

This issue has been resolved.This issue has been resolved.

Vault login issues have been resolved.Vault login issues have been resolved.

The issue has been resolved.The issue has been resolved.

We are aware that some users are receiving a prompt to update the browser extension upon logging in. This has bee...read more

This incident has been resolved.This incident has been resolved.

Consumer customers in the US data center may have received an error on the Web Vault when logged in for a few min...read more

Duo Push was not responding to users in the EU data center for a brief period. The issue has been resolved.Duo Push was not responding to users in the EU data center for a brief period. The issue has been resolved.

We resolved a network issue that temporarily affected vault logins. Native app and off-line vault access was not ...read more

The issue has been resolved.The issue has been resolved.

Push issues are resolvedPush issues are resolved

AWS has confirmed resolutionAWS has confirmed resolution

SMS delivery appears to be resolved.SMS delivery appears to be resolved.

This is an important reminder that tomorrow (Aug 17, 2022) Keeper's Cloud SSO Certificate used for signing SAML r...read more

The SSO issue has been resolved for those affected. We'll post information in the postmortem page.The SSO issue has been resolved for those affected. We'll post information in the postmortem page.