Current Status: Kisi is UP
We checked the official Kisi status page for updates 1 min, 3 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-06-12 18:30 | Events outage | major | 2 hrs, 27 mins | Google Cloud Platform has restored service, and all of our affected systems are operating normally again.Google Cloud Platform has restored service, and all of our affected systems are operating normally again. |
| 2025-06-02 16:00 | Delayed event processing | none | 0 second | The Event Service—Kisi’s core system for capturing and forwarding events—experienced a degradation after a recent...read more |
| 2024-10-22 09:00 | Elevated API error rates | none | 0 second | Oct 22, 09:00 UTCResolved - The most recent Kisi API release caused elevated error rates. The release has been ro...read more |
| 2024-05-31 09:59 | Email delivery issues | none | 0 second | May 31, 09:59 UTCResolved - Fix implemented by our email service provider seems to have fixed the issue. All our ...read more |
| 2024-05-27 14:47 | Email delivery issues | none | 0 second | May 27, 14:47 UTCResolved - Our email delivery provider has implemented a fix and is monitoring the results.Email...read more |
| 2024-04-11 14:20 | Elevated API error rates | none | 0 second | Apr 11, 14:20 UTCResolved - The release has been rolled back. Unlock failure rates and API error rates are back t...read more |
| 2024-03-25 10:15 | Camera snapshot failure rate | none | 0 second | Mar 25, 10:15 UTCResolved - Cisco Meraki camera snapshots are working normally. The elevated error rates could be...read more |
| 2024-03-07 12:02 | API service outage | none | 0 second | Mar 7, 12:02 UTCResolved - We experienced a short (less than 10 minutes) API outage. As a result, unlocks via cl...read more |
| 2024-01-26 14:53 | Isolated unlock failures and incorrect unlock events reporting for users that belong to groups with ... | none | 0 second | Jan 26, 14:53 UTCResolved - All incorrect unlock events have been fixed.Jan 26, 10:48 UTCUpdate - We are currentl...read more |
| 2023-06-10 00:53 | Unusual background job latency | none | 0 second | Jun 10, 00:53 UTCResolved - Our systems are processing jobs at their normal rate again.Jun 10, 00:01 UTCUpdate - ...read more |
| 2023-03-09 19:04 | DNS issues in South America | none | 0 second | Mar 9, 19:04 UTCResolved - Our DNS provider has deployed a fix and this incident should be resolved. We are taki...read more |
| 2023-02-27 14:32 | Elevated error rate | none | 0 second | Feb 27, 14:32 UTCResolved - This incident has been resolved.Feb 27, 13:42 UTCUpdate - We are continuing to monito...read more |
| 2023-02-22 10:49 | Email delivery delays | none | 0 second | Feb 22, 10:49 UTCResolved - Our email provider is reporting degraded performance, but we are not seeing any unusu...read more |
| 2023-02-03 14:04 | Failing unlocks | none | 0 second | Feb 3, 14:04 UTCResolved - This incident has been resolved.Feb 3, 13:54 UTCUpdate - We are continuing to monito...read more |
| 2023-01-25 10:58 | Azure connectivity outage | none | 0 second | Jan 25, 10:58 UTCResolved - The Azure networking issue has been resolved.Please visit Azure status history for mo...read more |
| 2022-12-29 17:20 | Increased API response times | none | 0 second | Dec 29, 17:20 UTCResolved - The issue has been resolved as of 3:46 PM, Dec 29, 2022 (UTC).Dec 29, 12:35 UTCIdenti...read more |
| 2022-11-22 16:05 | API incident | none | 0 second | Nov 22, 16:05 UTCResolved - An API issue was affecting the availability of the following features between 11:12 a...read more |
| 2022-11-04 13:43 | Email delivery delays | none | 0 second | Nov 4, 13:43 UTCResolved - This incident has been resolved.Nov 4, 12:54 UTCMonitoring - Delivery times are back...read more |
| 2022-10-24 19:15 | Kisi API background jobs maintenance | none | 0 second | Oct 24, 19:15 UTCCompleted - The maintenance has been completed.Oct 24, 18:46 UTCVerifying - Background worker mi...read more |
| 2022-10-18 20:08 | Kisi API maintenance | none | 0 second | Oct 18, 20:08 UTCCompleted - The maintenance is completed.Oct 18, 19:42 UTCIn progress - Scheduled maintenance is...read more |
| 2022-10-18 10:32 | Kisi API maintenance | none | 0 second | Oct 18, 10:32 UTCCompleted - The scheduled maintenance has been completed.Oct 18, 10:24 UTCUpdate - The maintenan...read more |
| 2022-10-04 13:58 | Minor service outage | none | 0 second | Oct 4, 13:58 UTCResolved - Between 12:16 UTC and 12:50 UTC we experienced problems updating controller and reade...read more |
| 2022-09-22 09:30 | Email delivery issues | none | 0 second | Sep 22, 09:30 UTCResolved - This incident has been resolved.Sep 22, 09:09 UTCMonitoring - Email delivery times ar...read more |
| 2022-09-21 06:01 | Kisi API maintenance | none | 0 second | Sep 21, 06:01 UTCCompleted - The scheduled maintenance has been completed.Sep 21, 05:00 UTCIn progress - Schedule...read more |
| 2022-09-20 05:53 | Kisi API maintenance | none | 0 second | Sep 20, 05:53 UTCCompleted - A certificate issue was discovered during this maintenance. The issue caused an unex...read more |
| 2022-09-04 06:00 | [Scheduled] Kisi API maintenance | maintenance | 1 hr, 1 min | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-09-03 07:00 | [Scheduled] API maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-07-28 17:52 | Major service outage | major | 2 hrs, 8 mins | This incident has been resolved.This incident has been resolved. |
| 2022-07-22 08:22 | API unavailable | critical | 3 mins | The Kisi API was unavailable for just under three minutes, from 08:22:45 to 08:25:33 UTC. Our investigation show...read more |
| 2022-07-08 20:56 | Google Integration authentication problems | minor | 52 mins | The incident has been resolved and it is now possible to authenticate Google Calendar and Google Directory integr...read more |
| 2022-06-30 13:11 | Email delivery issues | major | 34 mins | Email delivery is working again.Email delivery is working again. |
| 2022-06-27 09:49 | Increased error rate | minor | 11 hrs, 9 mins | A fix has been deployed and we are monitoring the results.A fix has been deployed and we are monitoring the results. |
| 2022-06-09 20:52 | Azure user provisioning temporarily disabled | minor | 86 hrs, 59 mins | A fix has been deployed and we will continue to monitor performance.A fix has been deployed and we will continue to monitor performance. |
| 2022-06-09 08:40 | Azure user provisioning temporarily disabled | minor | 5 hrs, 22 mins | Azure user provisioning is working again.Azure user provisioning is working again. |
| 2022-02-24 16:51 | Service outage | major | 30 mins | Our underlying platform provider is back up and service has been restored. We continue to monitor the situation c...read more |
| 2022-02-03 10:41 | API is experiencing issues | critical | 1 hr, 23 mins | The system is now back up. We are constantly working on various resilience improvements to the API. As part of o...read more |
| 2021-09-22 09:00 | Service outage | major | 0 second | An issue with a release caused failing API calls and background jobs for less than 10 minutes. The issue has been...read more |
| 2021-02-19 02:00 | Webhooks processing slower than normal | minor | 0 second | Our webhook integration handling was under heavy load which resulted in webhooks being processed slower than norm...read more |
| 2021-02-10 17:00 | Service outage | major | 32 mins | Error rates and throughput are back to normal.Error rates and throughput are back to normal. |
| 2019-09-25 10:38 | Issues with OfficeRnD integration | none | 3 hrs, 7 mins | Emails are no longer being resent.Emails are no longer being resent. |
| 2018-01-18 11:00 | [Scheduled] Feature Release for Kisi's Controller OS (1.1.0) | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2018-01-02 13:01 | [Scheduled] Feature Release for Kisi's Web App (3.7.0) | maintenance | 0 second | Changes: - Arrival hours are implemented - Attendance days are implemented - Notifications are implemented ...read more |
| 2018-01-02 10:10 | [Scheduled] Feature Release for Kisi's API (3.7.0) | maintenance | 0 second | Changes: - Exciting update! We added notifications to the API and web app. You'll now be able to watch places,...read more |
| 2017-12-08 20:04 | [Scheduled] Feature Release for Kisi's Data Microservice (1.1.0 - 1.3.0) | none | 2 mins | Update finished.Update finished. |
| 2017-12-08 19:58 | [Scheduled] Maintenance Release for Kisi's Messaging Microservice (1.0.1) | none | 2 mins | Update finished.Update finished. |
| 2017-11-07 12:01 | [Scheduled] Maintenance Release for Kisi's Reader OS (1.3.20-620) | maintenance | 14 mins | The scheduled maintenance has been completed. Changes: - Brings back the blue-blinking LEDs during unlock.The scheduled maintenance has been completed. Changes: - Brings back the blue-blinking LEDs during unlock. |
| 2017-11-07 11:11 | [Scheduled] Maintenance Release for Kisi's Reader OS (1.3.19-614) | maintenance | 0 second | Changes: - Fixes a problem that led to elevated crash rates over the last few days - Reduces LED brightness s...read more |
| 2017-10-18 16:28 | [Scheduled] Feature Release for Kisi's API (3.6.0) | maintenance | 0 second | The scheduled maintenance has been completed. Changes: - Added last used at field to cards - Added confirmed...read more |
| 2017-10-13 08:34 | [Scheduled] Maintenance Release for Kisi's Reader OS (1.3.18-606) | maintenance | 0 second | The scheduled maintenance has been completed. Changes: - NFC failsafe detection improved. - Adds a restart A...read more |
| 2017-10-03 12:07 | [Scheduled] Maintenance Release for Kisi's Reader OS (1.3.17-603) | maintenance | 0 second | The scheduled maintenance has been completed. Changes: - Fixes a problem with the IRQ callback of NFC - Ad...read more |