Current Status: Kisi is UP
We checked the official Kisi status page for updates 1 min, 44 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2024-10-22 09:00 | Elevated API error rates | none | 0 second | Oct 22, 09:00 UTCResolved - The most recent Kisi API release caused elevated error rates. The release has been ro...read more |
| 2024-05-31 09:59 | Email delivery issues | none | 0 second | May 31, 09:59 UTCResolved - Fix implemented by our email service provider seems to have fixed the issue. All our ...read more |
| 2024-05-27 14:47 | Email delivery issues | none | 0 second | May 27, 14:47 UTCResolved - Our email delivery provider has implemented a fix and is monitoring the results.Email...read more |
| 2024-04-11 14:20 | Elevated API error rates | none | 0 second | Apr 11, 14:20 UTCResolved - The release has been rolled back. Unlock failure rates and API error rates are back t...read more |
| 2024-03-25 10:15 | Camera snapshot failure rate | none | 0 second | Mar 25, 10:15 UTCResolved - Cisco Meraki camera snapshots are working normally. The elevated error rates could be...read more |
| 2024-03-07 12:02 | API service outage | none | 0 second | Mar 7, 12:02 UTCResolved - We experienced a short (less than 10 minutes) API outage. As a result, unlocks via cl...read more |
| 2024-01-26 14:53 | Isolated unlock failures and incorrect unlock events reporting for users that belong to groups with ... | none | 0 second | Jan 26, 14:53 UTCResolved - All incorrect unlock events have been fixed.Jan 26, 10:48 UTCUpdate - We are currentl...read more |
| 2023-06-10 00:53 | Unusual background job latency | none | 0 second | Jun 10, 00:53 UTCResolved - Our systems are processing jobs at their normal rate again.Jun 10, 00:01 UTCUpdate - ...read more |
| 2023-03-09 19:04 | DNS issues in South America | none | 0 second | Mar 9, 19:04 UTCResolved - Our DNS provider has deployed a fix and this incident should be resolved. We are taki...read more |
| 2023-02-27 14:32 | Elevated error rate | none | 0 second | Feb 27, 14:32 UTCResolved - This incident has been resolved.Feb 27, 13:42 UTCUpdate - We are continuing to monito...read more |
| 2023-02-22 10:49 | Email delivery delays | none | 0 second | Feb 22, 10:49 UTCResolved - Our email provider is reporting degraded performance, but we are not seeing any unusu...read more |
| 2023-02-03 14:04 | Failing unlocks | none | 0 second | Feb 3, 14:04 UTCResolved - This incident has been resolved.Feb 3, 13:54 UTCUpdate - We are continuing to monito...read more |
| 2023-01-25 10:58 | Azure connectivity outage | none | 0 second | Jan 25, 10:58 UTCResolved - The Azure networking issue has been resolved.Please visit Azure status history for mo...read more |
| 2022-12-29 17:20 | Increased API response times | none | 0 second | Dec 29, 17:20 UTCResolved - The issue has been resolved as of 3:46 PM, Dec 29, 2022 (UTC).Dec 29, 12:35 UTCIdenti...read more |
| 2022-11-22 16:05 | API incident | none | 0 second | Nov 22, 16:05 UTCResolved - An API issue was affecting the availability of the following features between 11:12 a...read more |
| 2022-11-04 13:43 | Email delivery delays | none | 0 second | Nov 4, 13:43 UTCResolved - This incident has been resolved.Nov 4, 12:54 UTCMonitoring - Delivery times are back...read more |
| 2022-10-24 19:15 | Kisi API background jobs maintenance | none | 0 second | Oct 24, 19:15 UTCCompleted - The maintenance has been completed.Oct 24, 18:46 UTCVerifying - Background worker mi...read more |
| 2022-10-18 20:08 | Kisi API maintenance | none | 0 second | Oct 18, 20:08 UTCCompleted - The maintenance is completed.Oct 18, 19:42 UTCIn progress - Scheduled maintenance is...read more |
| 2022-10-18 10:32 | Kisi API maintenance | none | 0 second | Oct 18, 10:32 UTCCompleted - The scheduled maintenance has been completed.Oct 18, 10:24 UTCUpdate - The maintenan...read more |
| 2022-10-04 13:58 | Minor service outage | none | 0 second | Oct 4, 13:58 UTCResolved - Between 12:16 UTC and 12:50 UTC we experienced problems updating controller and reade...read more |
| 2022-09-22 09:30 | Email delivery issues | none | 0 second | Sep 22, 09:30 UTCResolved - This incident has been resolved.Sep 22, 09:09 UTCMonitoring - Email delivery times ar...read more |
| 2022-09-21 06:01 | Kisi API maintenance | none | 0 second | Sep 21, 06:01 UTCCompleted - The scheduled maintenance has been completed.Sep 21, 05:00 UTCIn progress - Schedule...read more |
| 2022-09-20 05:53 | Kisi API maintenance | none | 0 second | Sep 20, 05:53 UTCCompleted - A certificate issue was discovered during this maintenance. The issue caused an unex...read more |
| 2022-09-04 07:01 | Kisi API maintenance | none | 0 second | Sep 4, 07:01 UTCCompleted - The scheduled maintenance has been completed.Sep 4, 06:00 UTCIn progress - Schedule...read more |
| 2022-09-03 08:00 | API maintenance | none | 0 second | Sep 3, 08:00 UTCCompleted - The scheduled maintenance has been completed.Sep 3, 07:00 UTCIn progress - Schedule...read more |
| 2022-07-28 17:52 | Major service outage | major | 2 hrs, 8 mins | This incident has been resolved.This incident has been resolved. |
| 2022-07-22 08:22 | API unavailable | critical | 3 mins | The Kisi API was unavailable for just under three minutes, from 08:22:45 to 08:25:33 UTC. Our investigation show...read more |
| 2022-07-08 20:56 | Google Integration authentication problems | minor | 52 mins | The incident has been resolved and it is now possible to authenticate Google Calendar and Google Directory integr...read more |
| 2022-06-30 13:11 | Email delivery issues | major | 34 mins | Email delivery is working again.Email delivery is working again. |
| 2022-06-27 09:49 | Increased error rate | minor | 11 hrs, 9 mins | A fix has been deployed and we are monitoring the results.A fix has been deployed and we are monitoring the results. |
| 2022-06-09 20:52 | Azure user provisioning temporarily disabled | minor | 86 hrs, 59 mins | A fix has been deployed and we will continue to monitor performance.A fix has been deployed and we will continue to monitor performance. |
| 2022-06-09 08:40 | Azure user provisioning temporarily disabled | minor | 5 hrs, 22 mins | Azure user provisioning is working again.Azure user provisioning is working again. |
| 2022-02-24 16:51 | Service outage | major | 30 mins | Our underlying platform provider is back up and service has been restored. We continue to monitor the situation c...read more |
| 2022-02-03 10:41 | API is experiencing issues | critical | 1 hr, 23 mins | The system is now back up. We are constantly working on various resilience improvements to the API. As part of o...read more |
| 2021-09-22 09:00 | Service outage | major | 0 second | An issue with a release caused failing API calls and background jobs for less than 10 minutes. The issue has been...read more |
| 2021-02-19 02:00 | Webhooks processing slower than normal | minor | 0 second | Our webhook integration handling was under heavy load which resulted in webhooks being processed slower than norm...read more |
| 2021-02-10 17:00 | Service outage | major | 32 mins | Error rates and throughput are back to normal.Error rates and throughput are back to normal. |
| 2019-09-25 10:38 | Issues with OfficeRnD integration | none | 3 hrs, 7 mins | Emails are no longer being resent.Emails are no longer being resent. |
| 2018-01-18 11:00 | [Scheduled] Feature Release for Kisi's Controller OS (1.1.0) | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2018-01-02 13:01 | [Scheduled] Feature Release for Kisi's Web App (3.7.0) | maintenance | 0 second | Changes: - Arrival hours are implemented - Attendance days are implemented - Notifications are implemented ...read more |
| 2018-01-02 10:10 | [Scheduled] Feature Release for Kisi's API (3.7.0) | maintenance | 0 second | Changes: - Exciting update! We added notifications to the API and web app. You'll now be able to watch places,...read more |
| 2017-12-08 20:04 | [Scheduled] Feature Release for Kisi's Data Microservice (1.1.0 - 1.3.0) | none | 2 mins | Update finished.Update finished. |
| 2017-12-08 19:58 | [Scheduled] Maintenance Release for Kisi's Messaging Microservice (1.0.1) | none | 2 mins | Update finished.Update finished. |
| 2017-11-07 12:01 | [Scheduled] Maintenance Release for Kisi's Reader OS (1.3.20-620) | maintenance | 14 mins | The scheduled maintenance has been completed. Changes: - Brings back the blue-blinking LEDs during unlock.The scheduled maintenance has been completed. Changes: - Brings back the blue-blinking LEDs during unlock. |
| 2017-11-07 11:11 | [Scheduled] Maintenance Release for Kisi's Reader OS (1.3.19-614) | maintenance | 0 second | Changes: - Fixes a problem that led to elevated crash rates over the last few days - Reduces LED brightness s...read more |
| 2017-10-18 16:28 | [Scheduled] Feature Release for Kisi's API (3.6.0) | maintenance | 0 second | The scheduled maintenance has been completed. Changes: - Added last used at field to cards - Added confirmed...read more |
| 2017-10-13 08:34 | [Scheduled] Maintenance Release for Kisi's Reader OS (1.3.18-606) | maintenance | 0 second | The scheduled maintenance has been completed. Changes: - NFC failsafe detection improved. - Adds a restart A...read more |
| 2017-10-03 12:07 | [Scheduled] Maintenance Release for Kisi's Reader OS (1.3.17-603) | maintenance | 0 second | The scheduled maintenance has been completed. Changes: - Fixes a problem with the IRQ callback of NFC - Ad...read more |
| 2017-09-28 10:30 | [Scheduled] Maintenance Release for Kisi's Reader OS (1.3.16) | maintenance | 1 min | The scheduled maintenance has been completed. Changes: - Adapts configure calls to the new structure requir...read more |
| 2017-09-25 16:51 | [Scheduled] Maintenance Release for Kisi's Reader OS (1.3.15) | maintenance | 1 min | Changes: - Fixes an issue where the reader stops broadcasting its beacon after a BLE connection attempt - Imp...read more |