Current Status: Kore.ai is UP
We checked the official Kore.ai status page for updates 2 mins, 13 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-11-19 14:30 | XO Platform November Patch (10.20.1/11.19.1) /XO Contact Center (v3.19.1) - IND Region | none | 0 second | THIS IS A SCHEDULED EVENT Nov 19, 20:00 - 23:00 ISTNov 11, 22:41 ISTScheduled - The November mid-month patch for ...read more |
| 2025-11-19 12:30 | XO Platform November Patch (10.20.1/11.19.1) /XO Contact Center (v3.19.1) - JP Region | none | 0 second | THIS IS A SCHEDULED EVENT Nov 19, 18:00 - 21:00 ISTNov 11, 22:39 ISTScheduled - The November mid-month patch for ...read more |
| 2025-11-19 01:30 | XO Platform November Patch (10.20.1/11.19.1) /XO Contact Center (v3.19.1) - UAE Region | none | 0 second | THIS IS A SCHEDULED EVENT Nov 19, 07:00 - 10:00 ISTNov 11, 22:37 ISTScheduled - The November mid-month patch for ...read more |
| 2025-11-18 03:30 | XO Platform November Patch (10.20.1/11.19.1) /XO Contact Center (v3.19.1) - London EU Region | none | 0 second | THIS IS A SCHEDULED EVENT Nov 18, 09:00 - 12:00 ISTNov 11, 22:35 ISTScheduled - The November mid-month patch for ...read more |
| 2025-11-18 01:30 | XO Platform November Patch (10.20.1/11.19.1) /XO Contact Center (v3.19.1) - Frankfurt Region - DE | none | 0 second | THIS IS A SCHEDULED EVENT Nov 18, 07:00 - 10:00 ISTNov 11, 19:31 ISTScheduled - The November mid-month patch for ...read more |
| 2025-11-17 12:30 | XO Platform November Patch (10.20.1/11.19.1) /XO Contact Center (v3.19.1) - APAC Sydney AU Region | none | 0 second | THIS IS A SCHEDULED EVENT Nov 17, 18:00 - 21:00 ISTNov 11, 22:32 ISTScheduled - The November mid-month patch for ...read more |
| 2025-11-15 04:30 | XO Platform November Patch (10.20.1/11.19.1) /XO Contact Center (v3.19.1) - US Region | none | 0 second | THIS IS A SCHEDULED EVENT Nov 15, 10:00 - 13:00 ISTNov 11, 19:13 ISTScheduled - The November mid-month patch for ...read more |
| 2025-11-12 22:00 | [US Region Only] SmartAssist IVR calls are experiencing partial disruption. | minor | 0 second | We identified intermittent issues affecting voice calls on the Kore IVR system via our internal monitoring. The i...read more |
| 2025-11-06 09:45 | [Scheduled] XO Hotfix deployment - DE Region (Frankfurt) - 06-NOV-2025 | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-11-05 10:45 | [Scheduled] XO Hotfix deployment - US region - 05-NOV-2025 | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-11-05 09:30 | [Scheduled] XO Hotfix deployment - EU (London) Region - 05-NOV-2025 | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-11-03 12:45 | [Scheduled] XO HOTFIX deployment in US region [03-11-2025] | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-31 13:45 | [Scheduled] XO HOTFIX deployment in EU region [31-10-2025] | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-31 11:45 | [Scheduled] XO HOTFIX deployment in DE region [31-10-2025] | maintenance | 2 hrs, 1 min | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-30 18:00 | [Scheduled] XO Platform October Release (10.20.0/11.19.0) /XO Contact Center (v3.19.0) - IND Region | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-30 10:30 | [Scheduled] XO HOTFIX deployment in US region [30-10-2025] | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-29 22:33 | [Scheduled] XO Platform October Release (10.20.0/11.19.0) /XO Contact Center (v3.19.0) - IND Region | maintenance | 3 mins | Marking this as 'closed'Marking this as 'closed' |
| 2025-10-29 07:00 | [Scheduled] XO Platform October Release (10.20.0/11.19.0) /XO Contact Center (v3.19.0) - UAE Region | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-28 18:00 | [Scheduled] XO Platform October Release (10.20.0/11.19.0) /XO Contact Center (v3.19.0) - JP Region | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-28 12:45 | [Scheduled] HOTFIX in US region - V11.19.0 [28-OCT-2025] | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-28 10:30 | Service Disruption in JP Region for Analytics API's | minor | 0 second | We have identified an issue with Analytics API's. The issue has been resolved.We have identified an issue with Analytics API's. The issue has been resolved. |
| 2025-10-27 20:00 | [Scheduled] XO Platform October Release (10.20.0/11.19.0) /XO Contact Center (v3.19.0) - APAC Sydney... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-27 09:00 | [Scheduled] XO Platform October Release (10.20.0/11.19.0) /XO Contact Center (v3.19.0) - London EU R... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-27 07:00 | [Scheduled] XO Platform October Release (10.20.0/11.19.0) /XO Contact Center (v3.19.0) - Frankfurt R... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-25 10:00 | [Scheduled] XO Platform October Release (10.20.0/11.19.0) /XO Contact Center (v3.19.0) - US Region | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-24 18:00 | [Scheduled] Hotfix in JP region - XO v10.19.0/ v3.18.0 [24-OCT-2025] | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-20 20:54 | US Region - Service disruption due to underlying AWS issues | major | 3 hrs, 23 mins | We are receiving positive indicators from AWS that the major impacts in the US-EAST-1 Region are subsiding, espec...read more |
| 2025-10-20 15:11 | Temporary Service Disruption Linked to AWS Outage | major | 3 hrs, 43 mins | This incident has been resolved.This incident has been resolved. |
| 2025-10-19 09:00 | [Scheduled] HOTFIX in US region - V11.18.0 [19-OCT-2025] | maintenance | 2 hrs, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-19 07:00 | [Scheduled] HOTFIX on DE region - XO V11.18.0 [19-OCT-2025] | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-17 11:05 | [Scheduled] HOTFIX on US PROD [17-OCT-2025] | maintenance | 3 hrs, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-17 02:44 | XO11 SearchAI DialogGPT intermittent issues observed | minor | 6 mins | This incident has been resolved.This incident has been resolved. |
| 2025-10-16 23:44 | XO11 partial service disruption | major | 1 hr, 19 mins | This incident has been resolved.This incident has been resolved. |
| 2025-10-16 21:15 | [Scheduled] Critical Hot Fix to IND region - 16-OCT-2025 | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-15 18:00 | [Scheduled] Maintenance Notification: MongoDB Upgrade on JP PROD and Analytics Databases - JP Produc... | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-15 06:00 | [Scheduled] Maintenance Notification: MongoDB Upgrade on UAE PROD and Analytics Databases - UAE PROD... | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-08 22:41 | Kore virtual assistants may be affected due to a service degradation at OpenAI end | minor | 1 hr, 58 mins | We are resolving this incident because as per https://status.openai.com/ the APIs are listed as functional now.We are resolving this incident because as per https://status.openai.com/ the APIs are listed as functional now. |
| 2025-10-07 18:00 | [Scheduled] XO Platform September Release (v10.19.0/v11.18.0) / XO Contact Center (v3.18.0) - (APAC ... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-06 12:00 | [Scheduled] Emergency Maintenance Activity - DE PROD | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-03 18:00 | [Scheduled] Maintenance Notification: MongoDB Upgrade on AU PROD and Analytics Databases - AU Produc... | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-03 10:00 | [Scheduled] Maintenance Notification: MongoDB Upgrade on EU PROD and Analytics Databases - EU Produc... | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-03 08:00 | [Scheduled] Maintenance Notification: MongoDB Upgrade on DE PROD and Analytics Databases - DE Produc... | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-03 07:08 | Deepgram Upstream Network Issues | major | 4 hrs, 34 mins | This incident has been resolved.This incident has been resolved. |
| 2025-09-30 08:00 | [Scheduled] XO Platform September Release (v10.19.0/v11.18.0) / XO Contact Center (v3.18.0) - Frankf... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-29 20:00 | [Scheduled] XO Platform September Release (v10.19.0/ v11.18.0) / XO Contact Center (v3.18.0) - IND R... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-29 18:00 | [Scheduled] XO Platform September Release (v10.19.0/v11.18.0) / XO Contact Center (v3.18.0) - JP Reg... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-29 08:00 | [Scheduled] XO Platform September Release (v10.19.0/v11.18.0) / XO Contact Center (v3.18.0) - London... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-28 20:00 | [Scheduled] XO Platform September Release (v10.19.0/v11.18.0) / XO Contact Center (v3.18.0) - IND Re... | maintenance | 2 hrs, 2 mins | We are NOT DEPLOYING XO v10.19.0/ v11.18.0 and XOCC v3.18.0 today. We will deploy the same tomorrow, 29-SEP-2025 ...read more |
| 2025-09-28 09:00 | [Scheduled] https://www.kore.ai/ Website Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-27 10:00 | [Scheduled] XO Platform September Release (10.19.0/11.18.0) /XO Contact Center (v3.18.0) - US Region | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |