Current Status: Kore.ai is UP
We checked the official Kore.ai status page for updates 1 min, 37 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-07-17 16:30 | XO Platform July - Mid Month Release (10.16.1/11.15.1) /XO Contact Center (v3.15.1) - IND Region | none | 0 second | THIS IS A SCHEDULED EVENT Jul 17, 22:00 IST - Jul 18, 01:00 ISTJul 7, 18:39 ISTUpdate - We will be u...read more |
| 2025-07-17 15:30 | XO Platform July - Mid Month Release (10.16.1/11.15.1) /XO Contact Center (v3.15.1) - (APAC Sydney R... | none | 0 second | THIS IS A SCHEDULED EVENT Jul 17, 21:00 IST - Jul 18, 00:00 ISTJul 7, 18:37 ISTUpdate - We will be u...read more |
| 2025-07-17 04:30 | XO Platform July - Mid Month Release (10.16.1) - UAE Region | none | 0 second | THIS IS A SCHEDULED EVENT Jul 17, 10:00 - 13:00 ISTJul 7, 18:34 ISTUpdate - We will be undergoing scheduled main...read more |
| 2025-07-16 18:00 | [Scheduled] XO Platform July - Mid Month Release (10.16.1/11.15.1) /XO Contact Center (v3.15.1) - JP... | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-16 10:00 | [Scheduled] XO Platform July - Mid Month Release (10.16.1/11.15.1) /XO Contact Center (v3.15.1) (Lon... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-16 08:00 | [Scheduled] XO Platform July - Mid Month Release (10.16.1/11.15.1) /XO Contact Center (v3.15.1) - Eu... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-15 05:02 | Investigating Analytics API Outage on the XO Platform | none | 0 second | We are currently experiencing an Analytics API outage with the XO platform. Please note that there is NO IMPACT t...read more |
| 2025-07-12 21:50 | Microsoft ASR TTS Issue impacting Kore.ai VA and solutions. | minor | 3 hrs, 4 mins | This incident has been resolved. We will continue to monitor the situation to ensure stability.This incident has been resolved. We will continue to monitor the situation to ensure stability. |
| 2025-07-12 10:00 | [Scheduled] XO Platform July - Mid Month Release (10.16.1/11.15.1) /XO Contact Center (v3.15.1) - US... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-11 13:48 | Production Downtime at UAE instance | major | 23 mins | This incident has been resolved.This incident has been resolved. |
| 2025-07-08 18:00 | [Scheduled] XO Platform June Month End Release (10.16.0/11.15.0) /XO Contact Center (v3.15.0) IND Re... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-07 18:00 | [Scheduled] XO Platform June Month End Release (10.16.0/11.15.0) /XO Contact Center (v3.15.0) JP Re... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-03 22:00 | [Scheduled] XO Platform June Month End Release (10.16.0/11.15.0) /XO Contact Center (v3.15.0) IND R... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-03 21:00 | [Scheduled] XO Platform June Month End Release (10.16.0/11.15.0) /XO Contact Center (v3.15.0) - (APA... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-03 11:01 | [Scheduled] Reverting upgrade: 10.16.0/11.15.0 / XO Contact Center (v3.15.0) - JP Region | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-03 10:00 | [Scheduled] XO Platform June Month End Release (10.16.0) UAE - Region | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-02 18:00 | [Scheduled] XO Platform June Month End Release (10.16.0/11.15.0) /XO Contact Center (v3.15.0) Japan... | maintenance | 5 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-02 16:09 | Investigating Issues with XO 11 Voice Bots on EU Instance. | major | 1 hr, 13 mins | This incident has been resolved.This incident has been resolved. |
| 2025-07-02 15:06 | Investigating issues with Voice Bots on the US Instance. | major | 2 hrs, 31 mins | This incident has been resolved.This incident has been resolved. |
| 2025-07-02 14:32 | Investigating issues with Voice Bots on the DE Instance. | major | 3 hrs, 5 mins | This incident has been resolved.This incident has been resolved. |
| 2025-07-02 10:00 | [Scheduled] XO Platform June Month End Release (10.16.0/11.15.0) /XO Contact Center (v3.15.0) (Lond... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-02 08:00 | [Scheduled] XO Platform June Month End Release (10.16.0/11.15.0) /XO Contact Center (v3.15.0) Europ... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-06-30 10:30 | [Scheduled] Reinitiating: XO Platform June Month End Release (10.16.0/11.15.0) /XO Contact Center (v... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-06-28 16:35 | [Scheduled] Reverting upgrade: 10.16.0/11.15.0 / XO Contact Center (v3.15.0) - US Region | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-06-28 10:00 | [Scheduled] XO Platform June Month End Release (10.16.0/11.15.0) /XO Contact Center (v3.15.0) US Re... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-06-19 21:00 | [Scheduled] XO Platform June Mid-Month Release (10.15.1/11.14.1) /XO Contact Center (v3.14.1) (APAC... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-06-19 17:00 | XO Platform June Mid-Month Release (10.15.1/11.14.1) /XO Contact Center (v3.14.1) (IND Region) | none | 0 second | THIS IS A SCHEDULED EVENT Jun 19, 22:30 IST - Jun 20, 01:30 ISTJun 9, 19:01 ISTUpdate - We will be u...read more |
| 2025-06-19 10:00 | [Scheduled] XO Platform June Mid-Month Release (10.15.1/11.14.1) /XO Contact Center (v3.14.1) (UAE ... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-06-18 18:00 | [Scheduled] XO Platform June Mid-Month Release (10.15.1/11.14.1) /XO Contact Center (v3.14.1) (Japa... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-06-18 10:00 | [Scheduled] XO Platform June Mid-Month Release (10.15.1/11.14.1) /XO Contact Center (v3.14.1) (Lond... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-06-18 08:00 | [Scheduled] XO Platform June Mid-Month Release (10.15.1/11.14.1) /XO Contact Center (v3.14.1) Europ... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-06-17 15:15 | [Scheduled] Applying a Critical Hotfix in US Region - 17-June-2025 | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-06-14 10:00 | [Scheduled] XO Platform June Mid-Month Release (10.15.1/11.14.1) /XO Contact Center (v3.14.1) (US R... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-06-13 01:25 | [Third-party] Google ASR/TTS is encountering issues | major | 2 hrs, 24 mins | Update - The global Google ASR/TTS issue seems to have recovered. In the future, for such unavoidable situations,...read more |
| 2025-06-10 19:04 | OpenAI - downtime being observed | minor | 6 hrs, 51 mins | OpenAI reported a full recovery of API. It is monitoring for the full recovery of ChatGPT. They have also reporte...read more |
| 2025-06-07 10:30 | [Scheduled] Maintenance Notification: MongoDB Upgrade for US Production and Analytics Databases | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-06-05 22:00 | [Scheduled] XO Platform Month-End Release (10.15.0) IND Region (ROLLED BACK) | maintenance | 3 hrs | The scheduled maintenance could not be completed due to an error. The build was rolled back to XO Platform Patch ...read more |
| 2025-06-05 21:00 | [Scheduled] XO Platform Month-End Release (10.15.0/11.14.0) /XO Contact Center (v3.14.0) (APAC Sydn... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-06-05 10:00 | [Scheduled] XO Platform Month-End Release (10.15.0) (UAE Region) | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-06-04 18:00 | [Scheduled] XO Platform Month-End Release (10.15.0/11.14.0) /XO Contact Center (v3.14.0) (JP Region... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-06-04 10:00 | [Scheduled] XO Platform Month-End Release (10.15.0) (EU Region) London | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-06-04 02:30 | XO Platform Month-End Release (10.15.0/11.14.0) /XO Contact Center (v3.14.0) (Europe - Frankfurt Re... | none | 0 second | THIS IS A SCHEDULED EVENT Jun 4, 08:00 - 11:00 ISTMay 26, 15:46 ISTUpdate - We will be undergoing scheduled maint...read more |
| 2025-05-31 10:00 | [Scheduled] XO Platform Month-End Release (10.15.0/11.14.0) /XO Contact Center (v3.14.0) (US Region... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-05-30 05:34 | The support portal https://support.kore.ai is experiencing issues | minor | 22 mins | The issue with the support portal has been resolved now. Thank you for your patience.The issue with the support portal has been resolved now. Thank you for your patience. |
| 2025-05-29 17:01 | Investigating issues with XO 11 Platform on the DE Instance. | critical | 1 hr, 2 mins | This incident has been resolved.This incident has been resolved. |
| 2025-05-29 13:48 | Investigating issues with XO 11 Platform on the DE Instance. | critical | 57 mins | This incident has been resolved.This incident has been resolved. |
| 2025-05-29 12:49 | Investigating issues with XO 11 Platform on the DE Instance. | critical | 34 mins | This incident has been resolved.This incident has been resolved. |
| 2025-05-22 21:00 | [Scheduled] XO Platform Patch Release (10.14.1/11.13.1) /XO Contact Center (v3.13.1) APAC Sydney (AU... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-05-22 16:30 | XO Platform Patch Release (10.14.1/11.13.1) /XO Contact Center (v3.13.1) IND Region | none | 0 second | THIS IS A SCHEDULED EVENT May 22, 22:00 IST - May 23, 01:00 ISTMay 13, 16:33 ISTUpdate - We will be u...read more |
| 2025-05-22 10:00 | [Scheduled] XO Platform Patch Release (10.14.1/11.13.1) (UAE Region) | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |