Current Status: Kore.ai is UP
We checked the official Kore.ai status page for updates 1 min, 17 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-05-08 16:30 | XO Platform Patch Release (R10.14.0/ R11.13.0) /XO Contact Center (v3.13.0) (IND Region) | none | 0 second | THIS IS A SCHEDULED EVENT May 8, 22:00 IST - May 9, 01:00 ISTApr 28, 20:00 ISTUpdate - We will be und...read more |
| 2025-05-08 15:30 | XO Platform Patch Release (R10.14.0/ R11.13.0) /XO Contact Center (v3.13.0) APAC Sydney (AU) | none | 0 second | THIS IS A SCHEDULED EVENT May 8, 21:00 IST - May 9, 00:00 ISTApr 28, 19:58 ISTUpdate - We will be und...read more |
| 2025-05-08 04:30 | XO Platform Patch Release (R10.14.0/ R11.13.0) /XO Contact Center (v3.13.0) (UAE Region) | none | 0 second | THIS IS A SCHEDULED EVENT May 8, 10:00 - 13:00 ISTApr 28, 19:57 ISTUpdate - We will be undergoing scheduled maint...read more |
| 2025-05-07 12:30 | XO Platform Patch Release (R10.14.0/ R11.13.0) /XO Contact Center (v3.13.0) Japan Region | none | 0 second | THIS IS A SCHEDULED EVENT May 7, 18:00 - 21:00 ISTApr 28, 19:56 ISTUpdate - We will be undergoing scheduled maint...read more |
| 2025-05-07 04:30 | XO Platform Patch Release (R10.14.0/ R11.13.0) London Region | none | 0 second | THIS IS A SCHEDULED EVENT May 7, 10:00 - 13:00 ISTApr 28, 19:54 ISTUpdate - We will be undergoing scheduled maint...read more |
| 2025-05-07 02:30 | XO Platform Patch Release (R10.14.0/ R11.13.0) /XO Contact Center (v3.13.0) Europe - Frankfurt Regio... | none | 0 second | THIS IS A SCHEDULED EVENT May 7, 08:00 - 11:00 ISTApr 28, 19:51 ISTUpdate - We will be undergoing scheduled maint...read more |
| 2025-05-03 04:30 | XO Platform Patch Release (R10.14.0/ R11.13.0) /XO Contact Center (v3.13.0) (US Region) | none | 0 second | THIS IS A SCHEDULED EVENT May 3, 10:00 - 13:00 ISTApr 28, 19:48 ISTUpdate - We will be undergoing scheduled maint...read more |
| 2025-04-29 18:53 | US Region UXO/XO11 is experiencing degraded performance | major | 12 mins | This incident has been resolved.This incident has been resolved. |
| 2025-04-25 10:30 | [Scheduled] Critical Hotfix deployment - US Region [25-04-2025] | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-24 21:01 | [Scheduled] XO Platform Patch Release (R10.13.1/ R11.12.1) /XO Contact Center (v3.12.1) (India Regi... | maintenance | 2 hrs, 59 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-24 21:00 | [Scheduled] XO Platform Patch Release (R10.13.1/ R11.12.1) /XO Contact Center (v3.12.1) APAC Sydney... | maintenance | 3 hrs, 1 min | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-24 10:00 | [Scheduled] XO Platform Patch Release (R10.13.1/ R11.12.1) /XO Contact Center (v3.12.1) (UAE Region... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-23 20:25 | [Scheduled] Critical Hotfix deployment - US Region [23-04-2025] | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-23 18:00 | [Scheduled] XO Platform Patch Release (R10.13.1/ R11.12.1) /XO Contact Center (v3.12.1) (Japan Regi... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-23 10:00 | [Scheduled] XO Platform Patch Release (R10.13.1/ R11.12.1) London Region | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-23 08:17 | Investigating Issues with XO Platform on DE Instance. | critical | 55 mins | The incident is resolved now. We continue to monitor the systems very closely. We appreciate your patience while ...read more |
| 2025-04-23 08:00 | [Scheduled] XO Platform Patch Release (R10.13.1/ R11.12.1) /XO Contact Center (v3.12.1) Europe - Fra... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-19 10:00 | [Scheduled] XO Platform Patch Release (R10.13.1/ R11.12.1) /XO Contact Center (v3.12.1) (US Region) | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-15 10:41 | [Scheduled] Critical Hotfix deployment - US Region [15-04-2025] | maintenance | 1 hr, 59 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-15 10:40 | [Scheduled] Critical Hotfix Deployment - DE Region [15-Apr-2025] | maintenance | 2 hrs, 1 min | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-10 21:01 | [Scheduled] XO Platform Patch Release (R10.13.0/ R11.12.0) /XO Contact Center (v3.12.0) APAC Sydney ... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-10 21:00 | [Scheduled] XO Platform Patch Release (R10.13.0/ R11.12.0) /XO Contact Center (v3.12.0) India Region | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-10 10:00 | [Scheduled] XO Platform Patch Release (R10.13.0/ R11.12.0) /XO Contact Center (v3.12.0) UAE Region | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-09 18:00 | [Scheduled] XO Platform Patch Release (R10.13.0/ R11.12.0) /XO Contact Center (v3.12.0) Japan Region | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-09 17:36 | Microsoft TTS Issue impacting Kore.ai VA and solutions. | major | 8 hrs, 35 mins | The issue from MS should be resolved now.The issue from MS should be resolved now. |
| 2025-04-09 10:00 | [Scheduled] XO Platform Patch Release (R10.13.0/ R11.12.0) London Region | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-09 08:00 | [Scheduled] XO Platform Patch Release (R10.13.0/ R11.12.0) /XO Contact Center (v3.12.0) Europe - Fr... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-05 13:15 | [Scheduled] XO Platform Patch Release (R10.13.0/ R11.12.0) /XO Contact Center (v3.12.0) (US Region) | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-04-05 10:00 | [Scheduled] XO Platform Patch Release (R10.13.0/ R11.12.0) /XO Contact Center (v3.12.0) (US Region) | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-29 10:30 | [Scheduled] XO Platform Hotfix upon R11.11.1 (US Region) | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-21 21:00 | [Scheduled] XO Platform Patch Release (R10.12.1/ R11.11.1) /XO Contact Center (v3.11.1) APAC Sydney ... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-20 21:01 | [Scheduled] XO Platform Patch Release (R10.12.1/ R11.11.1) /XO Contact Center (v3.11.1) India Region | maintenance | 2 hrs, 59 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-20 18:00 | [Scheduled] XO Platform Patch Release (R10.12.1/ R11.11.1) /XO Contact Center (v3.11.1) Japan - Regi... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-20 10:00 | [Scheduled] XO Platform Patch Release (R10.12.1/ R11.11.1) /XO Contact Center (v3.11.1) UAE Region | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-19 10:00 | [Scheduled] XO Platform Release (R10.12.1/ R11.11.1) - London Region | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-16 08:00 | [Scheduled] XO Platform Patch Release (R10.12.1/ R11.11.1) /XO Contact Center (v3.11.1) Europe - Fra... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-15 10:00 | [Scheduled] XO Platform Patch Release (R10.12.1/ R11.11.1) /XO Contact Center (v3.11.1) (US Region) | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-12 20:30 | Degraded Performance with the XO Platform on the US Instance | minor | 0 second | We observed a performance degradation on the XO Platform for the US instance, lasting for about 10 minutes. The ...read more |
| 2025-03-10 14:00 | [Scheduled] XO Platform Hotfix to resolve critical issue Europe - Frankfurt Region | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-08 14:30 | [Scheduled] XO Platform Release (R10.11.0/ R11.10.0) /XO Contact Center (v3.10.0)- Japan Region | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-07 21:00 | [Scheduled] XO Platform Release (R10.12.0/ R11.11.0) /XO Contact Center (v3.11.0) - APAC - Sydney Re... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-06 18:00 | [Scheduled] XO Platform Release (R10.12.0/ R11.11.0) /XO Contact Center (v3.11.0)- Japan Region | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-06 10:00 | [Scheduled] XO Platform Release (R10.12.0) - UAE Region | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-05 10:00 | [Scheduled] XO Platform Release (R10.12.0/ R11.11.0) - London Region | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-05 08:00 | [Scheduled] XO Platform Release (R10.12.0/ R11.11.0) /XO Contact Center (v3.11.0) - Europe - Frankfu... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-04 21:00 | [Scheduled] XO Platform Release (R10.12.0/ R11.11.0) /XO Contact Center (v3.11.0) - India Region | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-04 10:00 | [Scheduled] XO Platform Release (R10.12.0/ R11.11.0) /XO Contact Center (v3.11.0) (US Region) | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-26 23:26 | Kore bots may be impacted due to an incident on Slack end | major | 19 hrs, 59 mins | We want to inform you that we are seeing increase in response on the Slack channel. While the incident notificati...read more |
| 2025-02-13 18:00 | [Scheduled] XO Platform Patch Release (R10.11.0/ R11.10.0) / XO Contact Center (v3.10.0) - Japan Reg... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-13 10:00 | [Scheduled] XO Platform Patch Release (R10.11.0/ R11.10.0) - London Region | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |