Current Status: Kore.ai is UP
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| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-09-18 20:00 | [Scheduled] XO Platform September Mid- Month Release (10.18.1/11.17.1) /XO Contact Center (v3.17.1) ... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-18 18:00 | [Scheduled] XO Platform September Mid- Month Release (10.18.1/11.17.1) /XO Contact Center (v3.17.1) ... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-18 02:30 | XO Platform September Mid- Month Release (10.18.1/11.17.1) /XO Contact Center (v3.17.1) - UAE Region | none | 0 second | THIS IS A SCHEDULED EVENT Sep 18, 08:00 - 11:00 ISTSep 5, 17:36 ISTUpdate - We will be undergoing scheduled main...read more |
| 2025-09-17 18:00 | [Scheduled] XO Platform September Mid- Month Release (10.18.1/11.17.1) /XO Contact Center (v3.17.1) ... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-17 16:00 | [Scheduled] Critical Hot Fix to US region - 17-19-2025 | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-16 10:00 | [Scheduled] XO Platform September Mid- Month Release (10.18.1/11.17.1) /XO Contact Center (v3.17.1) ... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-16 08:00 | [Scheduled] XO Platform September Mid- Month Release (10.18.1/11.17.1) /XO Contact Center (v3.17.1) ... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-15 10:30 | [Scheduled] XO Platform September Release (10.18.1/11.17.1) /XO Contact Center (v3.17.1) - US Region | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-15 08:55 | [Scheduled] Critical Hot Fix to EU Region | maintenance | 35 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-15 01:02 | [US Region Only] XO 10 SmartAssist IVR calls are experiencing partial disruption. UXO [XO11] is not ... | major | 4 hrs, 19 mins | The issue has is resolved. We deeply apologize for the inconvenience caused due to this long standing incident an...read more |
| 2025-09-13 22:30 | [Scheduled] Critical Hot Fix to IND region - 13-19-2025 | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-13 22:27 | Microsoft TTS error observed in some phone calls in French language. | major | 1 hr, 21 mins | The issue has been resolved. The services have been restored.The issue has been resolved. The services have been restored. |
| 2025-09-13 10:00 | [Scheduled] XO Platform September Mid- Month Release (10.18.1/11.17.1) /XO Contact Center (v3.17.1) ... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-10 15:46 | [Scheduled] Critical Hotfix Deployment - JP Region [10-SEP-2025] | maintenance | 2 hrs, 14 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-08 20:00 | [Scheduled] XO Platform August Month-End Release (10.18.0/11.17.0) /XO Contact Center (v3.17.0) - IN... | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-08 08:00 | [Scheduled] Critical Hotfix Deployment - DE Region [08-SEP-2025] | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-03 08:30 | [Scheduled] Critical update on DE PROD - [03-SEP-25] | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-02 21:45 | [Scheduled] Critical Hotfix Deployment - IND Region [02-SEP-2025] | maintenance | 2 hrs, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-02 06:00 | [Scheduled] Critical Infrastructure Maintenance Activity - DE Region [02/09/2025] | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-31 21:00 | [Scheduled] XO Platform June Month End Release (10.17.0/11.16.0) /XO Contact Center (v3.16.0) - (APA... | maintenance | 0 second | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-30 06:00 | [Scheduled] Critical Hotfix deployment - DE Region [30-AUG-2025] | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-29 21:30 | [Scheduled] Critical HF to IND region - 29-AUG-2025 | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-29 12:30 | [Scheduled] Critical Hotfix deployment - US Region [29-AUG-2025] | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-29 08:57 | [Scheduled] Emergency Maintenance Activity - IND PROD | maintenance | 1 hr, 3 mins | The scheduled maintenance has been completed. The rollback activity got completed successfully by 10:00AM IST. F...read more |
| 2025-08-28 20:00 | [Scheduled] XO Platform August Month-End Release (10.18.0/11.17.0) /XO Contact Center (v3.17.0) - IN... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-28 18:00 | [Scheduled] XO Platform August Month-End Release (10.18.0/11.17.0) /XO Contact Center (v3.17.0) - (A... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-28 10:00 | [Scheduled] XO Platform August Month-End Release (10.18.0/11.17.0) /XO Contact Center (v3.17.0) - UA... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-26 10:00 | [Scheduled] XO Platform August Month-End Release (10.18.0/11.17.0) /XO Contact Center (v3.17.0) - Lo... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-26 08:00 | [Scheduled] XO Platform August Month-End Release (10.18.0/11.17.0) /XO Contact Center (v3.17.0) - Eu... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-25 18:00 | [Scheduled] XO Platform August Month-End Release (10.18.0/11.17.0) /XO Contact Center (v3.17.0) - JP... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-23 10:00 | [Scheduled] XO Platform August Month-End Release (10.18.0/11.17.0) /XO Contact Center (v3.17.0) - US... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-23 04:30 | DE SaaS region experienced a partial service disruption | major | 0 second | The DE region experienced a partial service disruption for around 25 minutes. The situation has been remediated n...read more |
| 2025-08-23 04:30 | DE region experienced a partial service disruption | none | 0 second | The DE region experienced a partial service disruption for around 25 minutes. The situation has been remediated n...read more |
| 2025-08-22 15:06 | Service Outage Update: Incoming Calls for Japan Customers Using AudioCodes | critical | 20 mins | The services are now back online. Initially, the issue was identified as network-related. We are actively investi...read more |
| 2025-08-20 16:46 | US: Welcome Voice Test Flow Not Working (XO-11) | none | 20 mins | This incident has been resolved.This incident has been resolved. |
| 2025-08-16 23:00 | [Scheduled] Emergency Maintenance - IND PROD | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-15 23:00 | [Scheduled] Emergency Maintenance Activity - IND PROD | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-14 22:30 | [Scheduled] XO Platform August Mid - Month Release (10.17.1/11.16.1) /XO Contact Center (v3.16.1) IN... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-14 21:00 | [Scheduled] XO Platform August Mid - Month Release (10.17.1/11.16.1) /XO Contact Center (v3.16.1) (A... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-14 10:00 | [Scheduled] XO Platform August Mid - Month Release (10.17.1/11.16.1) UAE Region | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-13 18:00 | [Scheduled] XO Platform August Mid - Month Release (10.17.1/11.16.1) /XO Contact Center (v3.16.1) Ja... | maintenance | 5 hrs, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-13 10:00 | [Scheduled] XO Platform August Mid - Month Release (10.17.1/11.16.1) /XO Contact Center (v3.16.1) Lo... | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-13 08:00 | [Scheduled] XO Platform August Mid - Month Release (10.17.1/11.16.1) /XO Contact Center (v3.16.1) - ... | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-11 10:00 | [Scheduled] XO Platform August Mid - Month Release (10.17.1/11.16.1) /XO Contact Center (v3.16.1) - ... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-09 18:00 | [Scheduled] Emergency Maintenance Activity - AU PROD | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-09 10:00 | [Scheduled] Emergency Maintenance Activity - EU PROD | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-09 08:00 | [Scheduled] Emergency Maintenance Activity - DE PROD | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-08 21:40 | [Scheduled] Emergency Maintenance Activity - JP PROD | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-08 17:30 | [Scheduled] Emergency Maintenance Activity - US PROD | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-08-06 21:01 | [Scheduled] Critical Hotfix deployment - JP Region [06-AUG-2025] | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |