Current Status: Kore.ai is UP
We checked the official Kore.ai status page for updates 4 mins, 34 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-10-30 18:00 | [Scheduled] XO Platform October Release (10.20.0/11.19.0) /XO Contact Center (v3.19.0) - IND Region | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-30 10:30 | [Scheduled] XO HOTFIX deployment in US region [30-10-2025] | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-29 22:33 | [Scheduled] XO Platform October Release (10.20.0/11.19.0) /XO Contact Center (v3.19.0) - IND Region | maintenance | 3 mins | Marking this as 'closed'Marking this as 'closed' |
| 2025-10-29 07:00 | [Scheduled] XO Platform October Release (10.20.0/11.19.0) /XO Contact Center (v3.19.0) - UAE Region | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-28 18:00 | [Scheduled] XO Platform October Release (10.20.0/11.19.0) /XO Contact Center (v3.19.0) - JP Region | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-28 12:45 | [Scheduled] HOTFIX in US region - V11.19.0 [28-OCT-2025] | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-28 10:30 | Service Disruption in JP Region for Analytics API's | minor | 0 second | We have identified an issue with Analytics API's. The issue has been resolved.We have identified an issue with Analytics API's. The issue has been resolved. |
| 2025-10-27 20:00 | [Scheduled] XO Platform October Release (10.20.0/11.19.0) /XO Contact Center (v3.19.0) - APAC Sydney... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-27 09:00 | [Scheduled] XO Platform October Release (10.20.0/11.19.0) /XO Contact Center (v3.19.0) - London EU R... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-27 07:00 | [Scheduled] XO Platform October Release (10.20.0/11.19.0) /XO Contact Center (v3.19.0) - Frankfurt R... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-25 10:00 | [Scheduled] XO Platform October Release (10.20.0/11.19.0) /XO Contact Center (v3.19.0) - US Region | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-24 18:00 | [Scheduled] Hotfix in JP region - XO v10.19.0/ v3.18.0 [24-OCT-2025] | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-20 20:54 | US Region - Service disruption due to underlying AWS issues | major | 3 hrs, 23 mins | We are receiving positive indicators from AWS that the major impacts in the US-EAST-1 Region are subsiding, espec...read more |
| 2025-10-20 15:11 | Temporary Service Disruption Linked to AWS Outage | major | 3 hrs, 43 mins | This incident has been resolved.This incident has been resolved. |
| 2025-10-19 09:00 | [Scheduled] HOTFIX in US region - V11.18.0 [19-OCT-2025] | maintenance | 2 hrs, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-19 07:00 | [Scheduled] HOTFIX on DE region - XO V11.18.0 [19-OCT-2025] | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-17 11:05 | [Scheduled] HOTFIX on US PROD [17-OCT-2025] | maintenance | 3 hrs, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-17 02:44 | XO11 SearchAI DialogGPT intermittent issues observed | minor | 6 mins | This incident has been resolved.This incident has been resolved. |
| 2025-10-16 23:44 | XO11 partial service disruption | major | 1 hr, 19 mins | This incident has been resolved.This incident has been resolved. |
| 2025-10-16 21:15 | [Scheduled] Critical Hot Fix to IND region - 16-OCT-2025 | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-15 18:00 | [Scheduled] Maintenance Notification: MongoDB Upgrade on JP PROD and Analytics Databases - JP Produc... | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-15 06:00 | [Scheduled] Maintenance Notification: MongoDB Upgrade on UAE PROD and Analytics Databases - UAE PROD... | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-08 22:41 | Kore virtual assistants may be affected due to a service degradation at OpenAI end | minor | 1 hr, 58 mins | We are resolving this incident because as per https://status.openai.com/ the APIs are listed as functional now.We are resolving this incident because as per https://status.openai.com/ the APIs are listed as functional now. |
| 2025-10-07 18:00 | [Scheduled] XO Platform September Release (v10.19.0/v11.18.0) / XO Contact Center (v3.18.0) - (APAC ... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-06 12:00 | [Scheduled] Emergency Maintenance Activity - DE PROD | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-03 18:00 | [Scheduled] Maintenance Notification: MongoDB Upgrade on AU PROD and Analytics Databases - AU Produc... | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-03 10:00 | [Scheduled] Maintenance Notification: MongoDB Upgrade on EU PROD and Analytics Databases - EU Produc... | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-03 08:00 | [Scheduled] Maintenance Notification: MongoDB Upgrade on DE PROD and Analytics Databases - DE Produc... | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-10-03 07:08 | Deepgram Upstream Network Issues | major | 4 hrs, 34 mins | This incident has been resolved.This incident has been resolved. |
| 2025-09-30 08:00 | [Scheduled] XO Platform September Release (v10.19.0/v11.18.0) / XO Contact Center (v3.18.0) - Frankf... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-29 20:00 | [Scheduled] XO Platform September Release (v10.19.0/ v11.18.0) / XO Contact Center (v3.18.0) - IND R... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-29 18:00 | [Scheduled] XO Platform September Release (v10.19.0/v11.18.0) / XO Contact Center (v3.18.0) - JP Reg... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-29 08:00 | [Scheduled] XO Platform September Release (v10.19.0/v11.18.0) / XO Contact Center (v3.18.0) - London... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-28 20:00 | [Scheduled] XO Platform September Release (v10.19.0/v11.18.0) / XO Contact Center (v3.18.0) - IND Re... | maintenance | 2 hrs, 2 mins | We are NOT DEPLOYING XO v10.19.0/ v11.18.0 and XOCC v3.18.0 today. We will deploy the same tomorrow, 29-SEP-2025 ...read more |
| 2025-09-28 09:00 | [Scheduled] https://www.kore.ai/ Website Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-27 10:00 | [Scheduled] XO Platform September Release (10.19.0/11.18.0) /XO Contact Center (v3.18.0) - US Region | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-22 10:00 | [Scheduled] Emergency Maintenance Activity - EU PROD | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-22 08:00 | [Scheduled] Emergency Maintenance Activity - DE PROD | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-19 08:00 | [Scheduled] XO Platform September Mid- Month Release (10.18.1/11.17.1) /XO Contact Center (v3.17.1) ... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-18 20:00 | [Scheduled] XO Platform September Mid- Month Release (10.18.1/11.17.1) /XO Contact Center (v3.17.1) ... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-18 18:00 | [Scheduled] XO Platform September Mid- Month Release (10.18.1/11.17.1) /XO Contact Center (v3.17.1) ... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-17 18:00 | [Scheduled] XO Platform September Mid- Month Release (10.18.1/11.17.1) /XO Contact Center (v3.17.1) ... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-17 16:00 | [Scheduled] Critical Hot Fix to US region - 17-19-2025 | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-16 10:00 | [Scheduled] XO Platform September Mid- Month Release (10.18.1/11.17.1) /XO Contact Center (v3.17.1) ... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-16 08:00 | [Scheduled] XO Platform September Mid- Month Release (10.18.1/11.17.1) /XO Contact Center (v3.17.1) ... | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-15 10:30 | [Scheduled] XO Platform September Release (10.18.1/11.17.1) /XO Contact Center (v3.17.1) - US Region | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-15 08:55 | [Scheduled] Critical Hot Fix to EU Region | maintenance | 35 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-15 01:02 | [US Region Only] XO 10 SmartAssist IVR calls are experiencing partial disruption. UXO [XO11] is not ... | major | 4 hrs, 19 mins | The issue has is resolved. We deeply apologize for the inconvenience caused due to this long standing incident an...read more |
| 2025-09-13 22:30 | [Scheduled] Critical Hot Fix to IND region - 13-19-2025 | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-09-13 22:27 | Microsoft TTS error observed in some phone calls in French language. | major | 1 hr, 21 mins | The issue has been resolved. The services have been restored.The issue has been resolved. The services have been restored. |