May 29, 16:24 UTCResolved - Intercom resolved the issue and all functionality with our in-app chat has been restored.May 29, 15:04 UTCInvestigating - Intercom, our provider of in-app chat support, is experiencing an outage. All channels to contact the Maestro CX team are currently down. We are actively monitoring with Intercom and will update with status.

Intercom Outage

Oct 17, 22:52 UTCResolved - The app continues to be stable and the incident is resolved. If you are still experiencing issues, please reach out to the Maestro CX team via chat for assistance.Oct 17, 22:11 UTCMonitoring - A fix has been implemented and the app is loading within normal times. We are continuing to monitor.Oct 17, 22:08 UTCIdentified - The issue has been identified and a fix is being implemented.Oct 17, 22:08 UTCInvestigating - 5:56pm EST - We are currently investigating an issue with slow load times across our app.

App slow load times

Dec  8, 15:23 UTCResolved - AWS has restored their services. All MaestroQA systems and services are operational. If you are experiencing any issues, please reach out to our support team via in-app chat.Dec  8, 00:27 UTCUpdate - AWS is beginning to see recovery in the region hosting our services. Although we are not currently seeing impact to our app, we will leave this incident open for monitoring until tomorrow morning.Dec  7, 20:58 UTCUpdate - We are continuing to monitor the AWS outage, which is ongoing. Currently, our app performance is not impacted. Additionally, our provider of in-app chat support, Intercom, is also impacted by the AWS outage. When chatting with our support team, you may experience some latency. In the event that our in-app chat becomes unavailable, you can reach out to us for support via email at team@MaestroQA.comDec  7, 18:47 UTCMonitoring - AWS is currently experiencing an outage. Earlier today, that outage affected the ability to Export Scores and Reports from our app from approximately 11am - 12pm EST. That functionality has been restored and we are continuing to monitor the situation.Additionally, our provider of in-app chat support, Intercom, is also impacted by the AWS outage. When chatting with our support team, you may experience some latency. In the event that our in-app chat becomes unavailable, you can reach out to us for support via email at team@MaestroQA.com

AWS Outage Impact on MaestroQA

Sep 21, 22:32 UTCResolved - This incident has been resolved. If you experience any additional issues, please reach out to our Support team via in-app chat.Sep 21, 12:44 UTCUpdate - Our team has stabilized the MaestroQA web app and lingering effects from the short outage are gone. We continue to investigate for root cause. For users that haven't refreshed their MaestroQA web page and are still experiencing issues, we recommend closing out of all of your browser tabs and logging back into Maestro to resolve any lingering issues.Sep 21, 10:43 UTCUpdate - We are continuing to investigate this issueSep 21, 09:52 UTCInvestigating - We had a short outage but are continuing to see some persistent effects and intermittent partial outages and are working to mitigate the effects now

Start Time (UTC)	Incident Deep Link	Impact	Description
2024-05-29 16:24	Intercom Outage	none	May 29, 16:24 UTCResolved - Intercom resolved the issue and all functionality with our in-app chat has been resto...read more
2023-10-17 22:52	App slow load times	none	Oct 17, 22:52 UTCResolved - The app continues to be stable and the incident is resolved. If you are still experie...read more
2021-12-08 15:23	AWS Outage Impact on MaestroQA	none	Dec 8, 15:23 UTCResolved - AWS has restored their services. All MaestroQA systems and services are operational. ...read more
2021-09-21 22:32	9/21 Incident	none	Sep 21, 22:32 UTCResolved - This incident has been resolved. If you experience any additional issues, please reac...read more

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