Current Status: Mode is UP
We checked the official Mode status page for updates 4 mins, 23 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-07-01 09:59 | DDB Outage | major | 2 hrs, 32 mins | The issue is resolved. Please reach out to Support if you have any questions.The issue is resolved. Please reach out to Support if you have any questions. |
| 2025-06-30 18:06 | Email Outage | none | 0 second | Emails were blocked by ~1.5 hours. Emails were blocked from 4:22-5:57PM Pacific. The issue is resolved and emai...read more |
| 2025-06-13 10:34 | AWS Partial Outage impacting API | major | 36 mins | We are observing expected response codes and response times for the Audit Logs API endpoint. If you experience an...read more |
| 2025-04-24 20:20 | Intercom Outage | none | 0 second | Apr 24, 13:20 PDTResolved - Intercom access is recovering and the Support team will resume operations as normal.A...read more |
| 2025-04-16 13:20 | The datasets are failing to load. | none | 0 second | Apr 16, 06:20 PDTResolved - This incident has been resolved.Apr 16, 03:15 PDTMonitoring - A fix has been successf...read more |
| 2025-03-31 12:57 | Delayed delivery of scheduled emails | none | 0 second | Mar 31, 05:57 PDTResolved - The incident has been resolved. Please reach out to Support, via chat or by emailing ...read more |
| 2025-02-23 22:12 | Discovery Database Stale Data | none | 0 second | Feb 23, 14:12 PSTResolved - We believe this issue to now be resolved.Feb 21, 20:15 PSTUpdate - Our Engineers have...read more |
| 2025-01-10 02:01 | Bridge Connection Failures | none | 0 second | Jan 9, 18:01 PSTResolved - Our Engineers have rolled back today's deploy, and will deploy corrected code tomorro...read more |
| 2024-12-28 01:30 | O365 Logins for Users with Expired Sessions | none | 0 second | Dec 27, 17:30 PSTResolved - Due to the incident that occurred on Dec 23rd, some O365 users might see a screenshot...read more |
| 2024-12-23 23:44 | O365 users unable to log in | none | 0 second | Dec 23, 15:44 PSTResolved - Our Engineers have implemented a fix. We believe the issue is now resolved. Please ...read more |
| 2024-12-18 06:00 | Issue impacting running reports and queries | none | 0 second | Dec 17, 22:00 PSTResolved - There was an issue in Mode where queries were encountering a "There was a problem run...read more |
| 2024-11-21 18:30 | Errors when accessing query header settings | none | 0 second | Nov 21, 10:30 PSTResolved - There was a period of time where users were unable to access query header settings an...read more |
| 2024-10-23 16:32 | Limited Documentation Access | none | 0 second | Oct 23, 09:32 PDTResolved - This incident has been resolved.Oct 18, 10:15 PDTInvestigating - We are currently inv...read more |
| 2024-10-03 18:09 | Intercom Outage | none | 0 second | Oct 3, 11:09 PDTResolved - We have resolved the issue and are resuming normal operations. There may be a delay ...read more |
| 2024-09-30 17:12 | Community Workspace Reports Unavailable | none | 0 second | Sep 30, 10:12 PDTResolved - This incident has been resolved.Sep 30, 08:10 PDTIdentified - The issue has been iden...read more |
| 2024-09-25 19:30 | AWS Degraded Performance | none | 0 second | Sep 25, 12:30 PDTResolved - Between 12:45 PM PDT and 1:56 PM PDT, AWS currently experienced degraded performance ...read more |
| 2024-09-19 19:31 | Issues when signing in via Google SSO | none | 0 second | Sep 19, 12:31 PDTResolved - Our engineers have pushed a fix and users should now be able to successfully authenti...read more |
| 2024-09-11 22:41 | Error message on API Keys management page in Workspace Settings | none | 0 second | Sep 11, 15:41 PDTResolved - Our engineers have deployed a fix for this issue. A browser refresh may be necessary ...read more |
| 2024-09-04 17:30 | Error message on "My API Keys" page in Workspace Settings | none | 0 second | Sep 4, 10:30 PDTResolved - Starting around 17:19 UTC on September 4th, users accessing the "My API Keys" page in...read more |
| 2024-08-27 12:33 | Delays affecting `QUERY_RUNS` table in Discovery Database | none | 0 second | Aug 27, 05:33 PDTResolved - The data was backfilled just past midnight on the 27th and we expect future syncs to ...read more |
| 2024-08-20 22:21 | Report Runs Incident | none | 0 second | Aug 20, 15:21 PDTResolved - This issue is resolved, and we have reached out to the impacted customers.Aug 20, 15:...read more |
| 2024-08-19 18:19 | Delay Affecting `QUERY_RUNS` Table in Discovery Database | none | 0 second | Aug 19, 11:19 PDTResolved - We have backfilled the missing data in the Discovery Database. Future syncs should pr...read more |
| 2024-08-12 20:54 | Intermittent Notebook Session Failures | none | 0 second | Aug 12, 13:54 PDTResolved - This incident has been resolved.Aug 12, 13:47 PDTMonitoring - A fix has been implemen...read more |
| 2024-07-31 18:15 | Brief, intermittent outage | none | 0 second | Jul 31, 11:15 PDTResolved - On July 31st, we experienced higher than expected memory usage between 10:15AM and 10...read more |
| 2024-07-30 18:49 | Missing email deliveries for some users | none | 0 second | Jul 30, 11:49 PDTResolved - This incident has been resolved.Jul 30, 11:28 PDTInvestigating - We are actively inve...read more |
| 2024-07-16 19:00 | Inconsistent sync activity from Mode to Github repositories | none | 0 second | Jul 16, 12:00 PDTResolved - From approximately July 16, 2024 19:00 UTC there was the possibility that a sync to G...read more |
| 2024-06-13 17:47 | Daily Scheduled Reports Outage | none | 1 hr, 25 mins | The daily scheduled report runs are confirmed working as expected.The daily scheduled report runs are confirmed working as expected. |
| 2024-05-29 08:09 | Delays in Support ticket responses | minor | 2 hrs, 14 mins | This incident has been resolved.This incident has been resolved. |
| 2024-05-28 01:56 | Intermittent Errors while loading charts | minor | 36 hrs, 39 mins | A recent upstream change in a server component generated errors during ingestion. Our Engineers have accounted fo...read more |
| 2024-05-17 08:24 | Error: Unable to load more schemas | minor | 13 mins | Our Engineers have corrected the behavior.Our Engineers have corrected the behavior. |
| 2024-05-10 12:00 | [Scheduled] Possible Service Interruption - System Maintenance Scheduled - Friday, May 10 | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-04-26 11:00 | Third party service provider interruption | minor | 0 second | We observed issues with a third party service provider around 11am PT today for roughly 15 minutes. The impact wo...read more |
| 2024-04-23 14:08 | 503 Status Codes | none | 16 hrs, 26 mins | The incident has been resolved, but we will maintain ongoing monitoring. If you encounter any further issues, ple...read more |
| 2024-04-04 10:26 | Scheduled emails not being sent to some recipients | minor | 97 hrs, 1 min | This incident has been resolved. Thank you for your patience as we worked to provide a solution.This incident has been resolved. Thank you for your patience as we worked to provide a solution. |
| 2024-04-04 06:23 | Notebook library installation issues and outbound connections | none | 2 hrs, 8 mins | This incident has been resolved. We recommend refreshing your browser, restarting the Notebook, and then running ...read more |
| 2024-04-03 09:45 | Intermittent connection failures when running queries or reports | minor | 125 hrs, 43 mins | We have implemented temporary remediations that we believe will prevent the failure from occurring. However, we ...read more |
| 2024-03-21 09:24 | Scheduler fails to send some emails | minor | 1 hr, 32 mins | Our Engineers have applied a hotfix.Our Engineers have applied a hotfix. |
| 2024-03-19 12:43 | Report View Intermittent Error Behavior | minor | 3 hrs, 52 mins | This incident has been resolved.This incident has been resolved. |
| 2024-03-13 10:17 | Mode Intercom | minor | 19 mins | Intercom has resolved the issue.Intercom has resolved the issue. |
| 2024-03-08 14:38 | Scheduler Outage | critical | 59 mins | This incident has been resolved.This incident has been resolved. |
| 2024-02-12 08:42 | Email delivery delays and possible failures | minor | 23 hrs, 22 mins | Our third-party provider has resolved the outage and marked their incident as resolved. We expect email delivery ...read more |
| 2024-02-08 08:34 | Index Outage | major | 2 hrs, 57 mins | Our Engineers have resolved the issue.Our Engineers have resolved the issue. |
| 2024-02-07 13:24 | Charts showing an error when calculated fields are used in the color layer | minor | 12 mins | This incident has been resolved.This incident has been resolved. |
| 2024-01-19 10:25 | Index Outage | major | 166 hrs, 49 mins | Our Engineers have resolved the issue with the third party service.Our Engineers have resolved the issue with the third party service. |
| 2023-12-12 11:04 | Reports Slow to Load | critical | 3 hrs, 48 mins | The incident is resolved and the Engineers continue to proactively monitor for the behavior.The incident is resolved and the Engineers continue to proactively monitor for the behavior. |
| 2023-11-15 16:55 | SQL Editor Results pane sometimes unable to display results | minor | 23 hrs, 39 mins | The Engineers continue to investigate but believe the issue to be isolated to rare specific instances. Please re...read more |
| 2023-11-07 08:45 | Issues when saving user specific settings in the SQL Editor | minor | 28 hrs, 55 mins | The fix for the SQL Editor settings issue was deployed at about 20:45 UTC. For the fix to take effect users shoul...read more |
| 2023-11-03 12:24 | GitHub Degraded Performance | none | 19 mins | GitHub has resolved their alert. Please retry any impacted GitHub Sync actions.GitHub has resolved their alert. Please retry any impacted GitHub Sync actions. |
| 2023-10-24 13:00 | Slow performance in loading pages in Mode | major | 72 hrs, 50 mins | After continued monitoring over the past few days we’ve determine that the issue has been resolved. If you experi...read more |
| 2023-10-12 07:40 | Delays in Support ticket responses. No impact to Mode Application | minor | 1 hr, 31 mins | Our vendor has confirmed the issue resolved and we have resumed our normal support operations. Thanks again for y...read more |