Moveworks Status

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Current Status: Moveworks is UP

We checked the official Moveworks status page for updates 3 mins, 5 seconds ago.

Past Moveworks Incidents

Source: Official Moveworks status page
Start Time (UTC)Incident Deep LinkImpactDurationDescription
2025-08-28 17:14 Issues with Ticketing Actions in Moveworks JIRA Integration
minor
0 second

Our engineering team is continuing to work on a fix for the issues. We will post another update as soon as more ...

2025-08-20 19:05 ServiceNow KB Articles / Forms Inaccessible in Moveworks AI Assistant
minor
1 hr, 8 mins

We're pleased to inform you that the issue affecting access to Service Now Knowledge articles or forms through th...

2025-08-20 06:30 AI Assistant Failures
major
0 second

We recently identified and resolved an issue affecting our AI Assistant, which caused slow response times and unr...

2025-08-13 15:06 AI Assistant Response Quality Degradation
major
1 hr, 3 mins

This incident has been resolved. Thank you for your patience. Duration: 7:20 AM PST - 8:18 AM PST Impacted Regio...

2025-08-06 16:37 My Moveworks Portal Degradation
major
48 mins

We are pleased to inform you that the issue affecting My Moveworks portal access has been resolved. Thank you for...

2025-08-04 13:50 Moveworks AI Assistant Outage
major
55 mins

This incident has been resolved as of 6:58 AM PST.This incident has been resolved as of 6:58 AM PST.

2025-07-24 19:18 AI Assistant Analytics Data Discrepancy
minor
0 second

We experienced an issue starting July 15, 2025, where AI Assistant button clicks were incorrectly logged as "User...

2025-07-15 11:22 Issue with AI Assistant Responses on Microsoft Teams
major
9 hrs, 55 mins

This incident has been resolved.This incident has been resolved.

2025-07-14 22:42 File and KB Article Deletion Issues
minor
40 hrs, 34 mins

This incident has been resolved.This incident has been resolved.

2025-07-08 17:50 Knowledge Base Article Deletion Issues
minor
71 hrs, 46 mins

This incident has been resolved.This incident has been resolved.

2025-07-02 20:29 Moveworks Setup & Agent Studio Error Handling Degradation
minor
2 hrs, 31 mins

This incident has been resolved.This incident has been resolved.

2025-07-01 10:48 UI Issue with Advanced Filters in “Select Audience” – Employee Communications
minor
1 hr, 27 mins

This issue has been resolved now. Thank you for your patience while we worked on this. We apologize for any incon...

2025-06-24 10:55 Moveworks Documentation Site Down
major
14 hrs, 15 mins

This incident has been resolved.This incident has been resolved.

2025-06-23 18:17 Agent Studio Compound Actions Configuration Screen Degradation
minor
15 mins

The incident has been resolved. We appreciate your patience.The incident has been resolved. We appreciate your patience.

2025-06-23 17:29 Moveworks On Prem Agent Outage
major
2 hrs, 2 mins

This incident has been resolved.This incident has been resolved.

2025-06-10 22:15 Intermittent JIRA related Failures in Moveworks AI Assistant
minor
17 hrs, 20 mins

This incident has been resolved.This incident has been resolved.

2025-06-10 16:46 Brief Me Outage
critical
1 hr, 39 mins

This incident has been resolved.This incident has been resolved.

2025-06-09 17:55 Moveworks Support Portal Outage
major
3 hrs, 43 mins

We are pleased to inform you that the issue preventing access to the Moveworks Support Portal has been resolved. ...

2025-06-05 22:12 Jira Cloud Channel Resolver Ticket Syncing Degradation
minor
6 hrs, 7 mins

This incident has been resolved.This incident has been resolved.

2025-05-30 22:06 AI Assistant Response Quality Degradation
none
0 second

We recently experienced an issue affecting the Moveworks AI Assistant due to performance degradation from a third...

2025-05-21 01:32 Issue with File Uploads in Microsoft Teams via Moveworks AI Assistant
minor
212 hrs, 49 mins

We have worked closely with Microsoft Teams to resolve the issue, and an update has been rolled out to fix it. Al...

2025-05-19 16:35 Events triggered Paths in Agent Studio - Classic (Creator Studio) are not functioning.
major
1 hr, 4 mins

This incident has been resolved. Events Triggered Paths are functioning as usual as of 10:11 AM PT.This incident has been resolved. Events Triggered Paths are functioning as usual as of 10:11 AM PT.

2025-05-16 06:54 AI Assistant Insights overview page not displaying data
major
55 mins

The incident has been resolved. We apologise for any inconvenience this may have caused.The incident has been resolved. We apologise for any inconvenience this may have caused.

2025-05-12 23:21 Potential Impact on AI Assistant Access via Slack
minor
1 hr, 8 mins

Slack has confirmed that the issue impacting their services has now been resolved. Users should no longer experie...

2025-05-02 17:16 Temporary Disablement of Ticket Interception Plugin for AI Assistant
minor
10 hrs, 25 mins

The issue has been fully resolved, and the ticket interception plugin has been reenabled and is functioning as ex...

2025-04-29 17:30 Entity Recognition Degradation
none
0 second

We experienced an issue on April 29th from 3:10 AM PST to 1:40 PM PST, which affected AI Assistant's ability to p...

2025-04-24 18:59 Entity recognition degradation
minor
39 mins

A fix was deployed at 11:57am PT, and monitoring has indicated the degradation has been resolved.A fix was deployed at 11:57am PT, and monitoring has indicated the degradation has been resolved.

2025-04-22 23:42 Missing AI Assistant Analytics reporting data
minor
15 hrs, 54 mins

Some customers will find that AI Assistant Analytics Report data may be missing from April 21st, between 5 AM and...

2025-04-17 02:00 Moveworks AI Assistant Failures
minor
0 second

We have identified and addressed an issue where some users might have received the error message, "Looks like I a...

2025-04-16 22:30 Moveworks AI Assistant Outage
major
0 second

We experienced an issue affecting all Moveworks AI assistant capabilities, causing temporary failures for some us...

2025-04-08 17:37 Moveworks AI Assistant Creator Studio Path Failures
minor
1 hr, 28 mins

This incident has been resolved.This incident has been resolved.

2025-03-26 22:24 Knowledge Article Ingestion Degradation
minor
6 hrs, 33 mins

This incident has been resolved as of 7:20 PM PST.This incident has been resolved as of 7:20 PM PST.

2025-03-07 14:18 Degradation of Ticketing Actions on JIRA Service Desk
minor
251 hrs, 54 mins

This incident has been resolved.This incident has been resolved.

2025-02-27 02:10 Moveworks AI Assitant on Slack Degradation
minor
17 hrs, 28 mins

Moveworks AI Assistant is now consistently responding to requests on Slack as expected.Moveworks AI Assistant is now consistently responding to requests on Slack as expected.

2025-02-26 16:12 Delayed Responses from Moveworks AI Assistant on Slack
minor
9 hrs, 42 mins

Slack has confirmed the restoration of full functionality to all affected features, including messages and other ...

2025-02-21 03:11 Microsoft Teams Link Citations and Feedback/Help Option Formatting Issue
minor
0 second

This incident has been resolved.This incident has been resolved.

2025-02-20 21:07 Events degradation
minor
39 mins

This incident has been resolved.This incident has been resolved.

2025-02-10 13:49 Copilot Failures Due to Microsoft Azure OpenAI Endpoint Degradation
minor
3 hrs, 43 mins

We have received confirmation from Microsoft Azure support that this incident was resolved as of 4:30 AM PST.We have received confirmation from Microsoft Azure support that this incident was resolved as of 4:30 AM PST.

2025-01-22 21:30 Google Drive Integration failures
none
0 second

We have identified and resolved an issue where Google Drive integrations were failing, resulting in the unavailab...

2025-01-17 20:12 Ariba Approvals Degradation
minor
1 hr, 11 mins

This incident has been resolved.This incident has been resolved.

2025-01-16 19:56 Creator Studio - Subsequent Action Failures
major
1 hr, 41 mins

The incident has been resolved as of 11:15AM PST. We appreciate your patience and understanding.The incident has been resolved as of 11:15AM PST. We appreciate your patience and understanding.

2025-01-02 13:00 MyMoveworks degradation
none
0 second

We have identified and resolved an issue that was impacting create or update actions within My Moveworks Portal, ...

2025-01-02 07:00 Creator Studio logs dropped
none
0 second

We have identified and resolved an issue that resulted in the dropping of Creator Studio logs between 1/2/2025 11...

2024-12-12 01:00 Moveworks Copilot degradation due to OpenAI outage
major
6 hrs, 24 mins

At 5:55 PM PST we observed that the degradation was no longer apparent. The partial outage is resolved.At 5:55 PM PST we observed that the degradation was no longer apparent. The partial outage is resolved.

2024-12-06 20:32 Events degradation
minor
33 mins

This incident has been resolved as of 1 PM PST.This incident has been resolved as of 1 PM PST.

2024-12-05 14:32 User Insights dashboard degradation
minor
58 mins

This incident has been resolved, and the User Insights feature in Copilot Insights will be made available by 10th...

2024-12-05 01:53 Moveworks Copilot degradation due to OpenAI outage
minor
43 mins

This incident has been resolved. Duration: 16:08 PST - 17:49 PST Impacted Regions: US, CA and AUThis incident has been resolved. Duration: 16:08 PST - 17:49 PST Impacted Regions: US, CA and AU

2024-11-20 16:00 Employee Communications URL links and buttons not working
minor
0 second

We've identified and resolved an issue that was affecting URL links and buttons within employee communications pl...

2024-11-04 18:00 Decrease in Copilot Channel Resolver reachouts
minor
0 second

We would like to inform you that we have identified and resolved a recent issue affecting Channel Resolver in Mov...

2024-10-28 07:00 Inability to view use cases in Creator Studio
none
0 second

We would like to inform you that we have identified and resolved a recent issue affecting the Creator Studio. Som...