Current Status: NetDocuments US is UP
We checked the official NetDocuments US status page for updates 4 mins, 37 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-09-03 11:05 | PatternBuilder & AI Assistant Disruption | minor | 1 hr, 15 mins | At this time, the issue impacting the NetDocuments Service in the US region is resolved. If you are experienci...read more |
| 2025-08-29 07:12 | [Scheduled] Emergency Maintenance on US Service | maintenance | 0 second | We have completed our emergency maintenance.We have completed our emergency maintenance. |
| 2025-07-25 08:06 | [Scheduled] Emergency Maintenance on US Service | maintenance | 51 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-07-09 14:40 | Mass Export Utility | critical | 10 hrs, 50 mins | The issue impacting a limited number of customers using the Mass Export Utility has now been resolved. Users sho...read more |
| 2025-07-08 15:30 | Slow Response Times | minor | 1 hr, 28 mins | We have resolved the issue with performance in the US Service region. Users that experienced general slowness whe...read more |
| 2025-06-30 14:47 | Slow response times for some users | minor | 2 hrs, 44 mins | We have resolved the issue with performance in the US Service region. Users that experienced general slowness whe...read more |
| 2025-06-23 15:50 | Slow Response Times | minor | 1 hr, 43 mins | The incident in the US Service has been resolved. If you are continuing to experience difficulty, or slow perfor...read more |
| 2025-06-13 22:00 | [Scheduled] Scheduled Maintenance Window with Downtime - US Service | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-06-12 16:09 | Customer Support Phone Issues | none | 28 mins | The issue with the NetDocuments Customer Support phone service has been resolved and we are now successfully maki...read more |
| 2025-06-10 11:39 | Slow Response Times | minor | 3 hrs, 45 mins | The indexing issue with the US NetDocuments Service has now been resolved. Some documents that were uploaded dur...read more |
| 2025-06-02 15:11 | Slow Response Times | minor | 28 hrs, 51 mins | The incident in the US Service has been identified and remediation has proven reliable. At this time, we conside...read more |
| 2025-04-29 16:50 | Slow Response Times | minor | 1 hr, 40 mins | The incident in the US Service has been identified and remediation has proven reliable. At this time, we conside...read more |
| 2025-04-25 14:36 | Slow Response Times | minor | 5 hrs, 32 mins | The incident in the US Service has been identified and remediation has proven reliable. At this time, we conside...read more |
| 2025-04-25 13:02 | Slow Response Times | minor | 7 hrs, 6 mins | The incident in the US Service has been identified and remediation has proven reliable. At this time, we conside...read more |
| 2025-03-31 16:29 | Slow Response Times | none | 5 hrs, 7 mins | The issue with performance in the US Service region is now fully resolved. All documents that were uploaded du...read more |
| 2025-03-17 16:51 | Slow Response Times | minor | 5 hrs, 28 mins | The issue with performance in the US Service region is now fully resolved. All documents that were uploaded duri...read more |
| 2025-03-10 11:35 | Indexing Delay - US | minor | 3 hrs, 17 mins | The issue affecting the US Indexing queues has now been resolved. While there may still be some time needed for ...read more |
| 2025-02-17 09:16 | Indexing Delay - US Service | minor | 7 hrs, 22 mins | The delay in indexing has been resolved. If you are continuing to experience a delay, please contact Support via...read more |
| 2025-01-31 17:41 | Slow Response Times | minor | 1 hr, 19 mins | The incident in the US Service has been identified and remediation has proven reliable. At this time, we conside...read more |
| 2024-10-11 12:23 | Slow Response Times | minor | 5 hrs, 33 mins | The issue with the US Service has been remediated. At this time, we consider the issue Resolved. If you are cont...read more |
| 2024-07-18 18:56 | Applications Service Disruption | major | 4 hrs, 40 mins | The issue that impacted several of our applications in the US Service is now resolved. Note: This only impacted ...read more |
| 2024-07-10 12:35 | Unable to open documents in Microsoft Office Online | none | 3 hrs, 14 mins | The issue with opening documents in Microsoft Office Online is resolved. If you are still experiencing any di...read more |
| 2024-04-10 12:02 | Slow Response Times | minor | 124 hrs, 3 mins | At this time, the Service disruption that took place on April 10, 2024 is resolved. After taking remediation step...read more |
| 2024-04-09 14:50 | Slow Response Times | minor | 4 hrs, 16 mins | The incident in the US Service has been identified, and remediation has proven reliable. At this time, we consid...read more |
| 2024-03-25 15:22 | Smartview- potential issues loading document preview | minor | 1 hr, 27 mins | The incident has been resolved. Document preview is operating normally. If you continue to experience these ...read more |
| 2024-03-18 17:00 | Problems loading document preview and tasks | minor | 1 hr, 46 mins | The incident has been resolved. Document preview and the Tasks tab are operating normally. If you continue t...read more |
| 2024-03-15 12:47 | Regional internet connectivity issues | none | 6 hrs, 20 mins | At this time, it is our understanding that the regional issue with Verizon FIOS and Verizon Business in the North...read more |
| 2024-03-06 07:33 | Login Page Unreachable | critical | 4 hrs, 38 mins | The incident with the US Service has been resolved. If you are experiencing difficulty, please contact support v...read more |
| 2024-03-05 14:50 | Potential Service Issue | minor | 1 hr | Response times have returned to normal. If you continue to experience these issues, please open a ticket with o...read more |
| 2024-02-20 10:07 | Slow Response Times | major | 8 hrs, 1 min | The incident with the US Service has been resolved. If you are experiencing difficulty, please contact support v...read more |
| 2024-02-14 00:19 | Slow response time | major | 2 hrs, 10 mins | Response times have returned to normal. If you continue to experience these issues, please open a ticket with o...read more |
| 2024-01-19 18:38 | Indexing Delay | minor | 3 hrs, 43 mins | The incident related to delayed indexing in the US service is now resolved. Indexing performance has returned to ...read more |
| 2023-12-21 15:34 | Smartview Document Previewing | major | 7 mins | The incident with slowness in the US Service is now resolved. We are continuing to monitor the situation closely...read more |
| 2023-11-28 12:51 | Potential Service Issue | minor | 32 mins | The incident with slowness in the US Service is now resolved. We are continuing to monitor the situation closely...read more |
| 2023-10-25 13:58 | NetDocuments Slowness | minor | 8 hrs, 26 mins | The incident with slowness in the US Service is now resolved. We have concluded the server optimization and main...read more |
| 2023-10-13 10:10 | ndAnalytics Customers Experiencing Latency Downloading Documents | minor | 5 hrs, 32 mins | The issue affecting ndAnalytics customers and response times has been resolved. If you continue to experience th...read more |
| 2023-10-09 15:08 | Potential Service issue | minor | 1 hr, 38 mins | The incident with searching and navigating to workspaces in the US Service is now resolved. We are continuing to...read more |
| 2023-09-15 11:25 | Degraded Performance | minor | 9 hrs, 14 mins | The incident in the US Service is now resolved. We are continuing to monitor the situation closely and will upda...read more |
| 2023-09-13 16:09 | NetDocuments Slowness | minor | 41 mins | The incident with slowness in the US Service is now resolved. We are continuing to monitor the situation closely...read more |
| 2023-08-17 13:46 | Potential Service issue | major | 3 hrs, 3 mins | The issue has been resolved. If you are still experiencing difficulty reaching the Service, please contact sup...read more |
| 2023-08-08 20:54 | Customer Support phone issues | none | 13 mins | The third party provider for our Customer Support phone service has restored the functionality. The NetDocument...read more |
| 2023-05-04 16:55 | SetBuilder intermittent issue | minor | 1 hr, 42 mins | The incident with SetBuilder has been resolved. We are continuing to monitor the situation closely and will upda...read more |
| 2023-04-20 22:13 | Service Issue | minor | 41 hrs, 23 mins | The incident with delays while navigating to workspaces has been resolved. We are continuing to monitor the situ...read more |
| 2023-04-14 01:59 | Service Issue | critical | 4 hrs | This incident is now resolved. We will conduct a postmortem of this event, which will be posted within 2 business...read more |
| 2023-01-16 09:37 | MFA - This Code is Invaild Error | minor | 3 hrs, 23 mins | This incident has been resolved. We are continuing to monitor the situation closely and will update this post ag...read more |
| 2023-01-07 14:25 | Service Issue - Checking Documents In or Out | minor | 1 hr, 6 mins | This incident has been resolved. We are continuing to monitor the situation closely and will update this post ag...read more |
| 2023-01-03 16:56 | Intermittent performance issue | minor | 21 hrs, 11 mins | The incident with intermittent performance issues has been resolved. We are continuing to monitor the situation ...read more |
| 2022-11-29 14:44 | Multiple file downloads | none | 2 hrs, 44 mins | Update - We have corrected the issue. Multiple file download functionality has been restored for all customers a...read more |
| 2022-09-12 13:26 | Intermittent performance issue | minor | 2 hrs, 10 mins | The incident with intermittent performance issues has been resolved. We are continuing to monitor the situation ...read more |
| 2022-05-13 12:07 | Missing Items from a User's Homepage | none | 3 hrs | We have resolved the issue with user's homepages in 22.9 and will be reverting those homepages to their previous ...read more |