Current Status: Ocrolus is UP
We checked the official Ocrolus status page for updates 4 mins, 37 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-06-03 13:21 | Duplicate Attachments In EFolder | minor | 17 hrs, 25 mins | The system has fully recovered and is now functioning as expected.The system has fully recovered and is now functioning as expected. |
| 2025-05-14 17:52 | Delay in Document Processing Services | minor | 4 hrs, 14 mins | System recovery began at 19:52 EDT and the backlog was successfully cleared by 22:02 EDT. Services have returned ...read more |
| 2025-05-09 16:50 | Encompass Connector Service Failure | maintenance | 40 mins | The issue was resolved by correcting the deployment configuration and restarting the affected services.The issue was resolved by correcting the deployment configuration and restarting the affected services. |
| 2025-03-11 21:50 | testing2 | none | 0 second | We are currently investigating this issue.We are currently investigating this issue. |
| 2025-02-25 15:56 | Dashboard Login and API Service Disruption | none | 0 second | Feb 25, 10:56 ESTResolved - Things are looking good since the recent fix. Resolving the incident.Feb 25, 09:37 E...read more |
| 2025-02-02 06:00 | Server Maintenance & Planned Downtime 02/01/2025 @ 10PM ET | none | 0 second | Feb 2, 01:00 ESTCompleted - The scheduled maintenance has been completed.Feb 1, 22:00 ESTIn progress - Schedule...read more |
| 2025-01-31 02:22 | Detect Degraded Performance | none | 0 second | Jan 30, 21:22 ESTResolved - The fix for this issue was successful and Detect service has returned to normal.Jan 3...read more |
| 2024-12-17 04:39 | There is an issue with Document processing | none | 0 second | Dec 16, 23:39 ESTResolved - All of the backlog volume has been processed.Dec 16, 18:19 ESTUpdate - Due to this is...read more |
| 2024-12-02 21:41 | Detect Processing Delays | none | 0 second | Dec 2, 16:41 ESTResolved - All of the backlog volume has been processed.Dec 2, 15:15 ESTMonitoring - We have id...read more |
| 2024-11-26 10:43 | Higher-than-expected document volume | none | 0 second | Nov 26, 05:43 ESTResolved - Between 01:00 PM and 05:00 PM ET on November 25th, we experienced an unexpected surge...read more |
| 2024-11-06 17:39 | API Errors for Plaid Imports | none | 0 second | Nov 6, 12:39 ESTResolved - Between 08:30am and 11:35am ET on November 06th, API requests to import Plaid data re...read more |
| 2024-08-01 18:52 | Authentication and Login errors | none | 0 second | Aug 1, 14:52 EDTResolved - Our authentication service has returned to normal performance.Aug 1, 14:42 EDTMonito...read more |
| 2024-06-28 17:06 | Document Processing Delays | none | 0 second | Jun 28, 13:06 EDTResolved - Our document verification system has fully recovered and we have returned to normal o...read more |
| 2024-06-25 18:05 | Document Processing Delays | none | 0 second | Jun 25, 14:05 EDTResolved - Our document processing system has returned to normal operations and we have complete...read more |
| 2024-06-19 03:13 | Document Processing Delays | none | 0 second | Jun 18, 23:13 EDTResolved - Our document processing system has returned to normal operations so we are resolving ...read more |
| 2024-05-30 00:02 | Detect Processing Delays | none | 0 second | May 29, 20:02 EDTResolved - The backlog has been processed completely and service has returned to normal.May 29, ...read more |
| 2024-05-29 02:36 | Detect Processing Delays | none | 0 second | May 28, 22:36 EDTResolved - The backlog has been processed completely and service has returned to normal.May 28, ...read more |
| 2024-04-17 15:30 | Impacted Dashboard Login | none | 0 second | Apr 17, 11:30 EDTResolved - Our 3rd party authentication provider, auth0, experienced a roughly 15 minute outage ...read more |
| 2024-04-09 17:00 | Detect Delays | none | 0 second | Apr 9, 13:00 EDTResolved - Detect signal generation and webhooks were delayed up to 11 minutes between 10am and ...read more |
| 2024-04-03 06:35 | Analytics Processing Delay | none | 0 second | Apr 3, 02:35 EDTResolved - All affected books have been re-processed and book.analytics_v2.generated webhook not...read more |
| 2024-04-02 03:04 | Detect Outage | none | 0 second | Apr 1, 23:04 EDTResolved - The backlog has been processed completely and Detect is fully functional.Apr 1, 22:4...read more |
| 2024-03-27 16:53 | API Outage | none | 0 second | Mar 27, 12:53 EDTResolved - This incident was caused by a significant spike in API calls, which caused database p...read more |
| 2024-03-19 15:38 | Intermittent API Failures | none | 0 second | Mar 19, 11:38 EDTResolved - This incident has resolved. The Ocrolus API is fully operational.Mar 19, 11:23 EDTMo...read more |
| 2024-03-12 16:08 | Financial Analysis (Legacy) Unavailable | none | 0 second | Mar 12, 12:08 EDTResolved - The changes deployed earlier today have been reverted, and the legacy Financial Analy...read more |
| 2024-02-28 16:53 | Webhook Notification Delays | none | 0 second | Feb 28, 11:53 ESTResolved - Between 11:53am and 12:22pm ET, webhook notifications were delayed up to 11 minutes d...read more |
| 2024-02-22 19:01 | Overdue Documents | none | 0 second | Feb 22, 14:01 ESTResolved - Due to a software deployment, documents uploaded between 10:30am and 1:30pm ET experi...read more |
| 2024-02-21 15:31 | Webhook Notification Delays | major | 37 mins | Webhook notification processing is back to normal (i.e. under 60 seconds). This incident was caused by a failing...read more |
| 2024-02-14 15:39 | Analytics API Errors | minor | 0 second | Between 3:39pm and 3:43pm ET, the Ocrolus API returned an incomplete JSON response for the Book summary endpoint ...read more |
| 2024-02-12 15:15 | Webhook and Email Notification Delays | minor | 0 second | Between approximately 3:15pm and 7:15pm ET, webhook and email notifications were delayed up to 25 minutes. This ...read more |
| 2024-02-12 08:50 | Income Calculator Outage | minor | 0 second | Between approximately 8:50am ET on Monday to 1:00pm ET on Tuesday (February 13th), we failed to calculate income ...read more |
| 2024-02-05 17:28 | Analytics API Failures | minor | 1 hr, 35 mins | This incident has been resolved.This incident has been resolved. |
| 2024-02-02 07:15 | Lender Analytics Export Failures | minor | 0 second | Between 7:15am and 1:30pm ET, clients may have received an error when attempting to export Lender Analytics from ...read more |
| 2024-01-22 13:40 | Overdue Documents | major | 9 hrs, 17 mins | Our human-in-the-loop verification system has been stable for about 6 hours, so we are resolving this incident. ...read more |
| 2024-01-02 12:10 | Overdue Documents | major | 7 hrs, 3 mins | We have completed processing the backlog. We will continue our investigation of the incident and will provide a ...read more |
| 2023-12-28 12:29 | Overdue Documents | major | 6 hrs, 12 mins | We have completed processing the backlog. We will continue our investigation of the incident and will provide a ...read more |
| 2023-12-13 17:08 | Duplicate Transactions | major | 3 hrs, 20 mins | All affected documents have been reprocessed.All affected documents have been reprocessed. |
| 2023-12-12 15:30 | Email Notifications Outage | major | 0 second | Our email notification system failed to deliver BOOK_VERIFIED events and password reset emails from approximately...read more |
| 2023-12-12 00:40 | API Errors for Plaid Imports | minor | 0 second | Between 12:40am and 10:27am ET on December 12th, API requests to import Plaid data returned a 500 error. This wa...read more |
| 2023-12-11 19:21 | Partial Detect Outage | major | 0 second | Due to a software deployment, we failed to generate Detect signals for some documents processed through Instant b...read more |
| 2023-12-04 16:37 | Overdue Documents | minor | 7 hrs, 13 mins | We again experienced performance issues with our human-in-the-loop verification system between approximately 10:3...read more |
| 2023-12-01 14:48 | Notification Delays | minor | 0 second | Due to a software deployment, email and webhook notifications were not sent between 2:48pm and 4:10pm ET. The re...read more |
| 2023-11-30 10:44 | Analytics API 404 Errors | minor | 0 second | Between 10:44am ET on November 30th and 9:01am ET on December 1st, a small percentage (< 0.6 %) of API request...read more |
| 2023-11-20 15:04 | Analytics API Outage | minor | 1 hr, 54 mins | Webhook notifications for the book.analytics_v2.generated event have been sent for all the affected books.Webhook notifications for the book.analytics_v2.generated event have been sent for all the affected books. |
| 2023-11-16 21:54 | API and Dashboard Outage | minor | 0 second | A database migration on one of our primary databases caused intermittent failures and increased response times fo...read more |
| 2023-11-03 16:46 | Email Notifications Outage | major | 2 hrs, 57 mins | We resolved the issue for BOOK_VERIFIED email notifications at 6:25pm ET by falling back on our legacy notificati...read more |
| 2023-10-30 16:00 | Dashboard Outage | minor | 0 second | The Ocrolus Dashboard was unavailable for 30 minutes between 3:55pm and 4:25pm ET, at which point service was res...read more |
| 2023-10-17 03:40 | API Outage | critical | 0 second | The Ocrolus API and Dashboard were unavailable for 36 minutes between 3:40am and 4:16am ET, at which point servic...read more |
| 2023-10-06 16:54 | Overdue Documents | major | 3 hrs, 12 mins | This incident was caused by a spike in uploads that exploited a bug in the caching system used by our human-in-th...read more |
| 2023-10-05 21:04 | API Outage | critical | 0 second | The Ocrolus API and Dashboard were unavailable for 3 hours and 7 minutes between 9:04pm on October 6th and 12:11a...read more |
| 2023-09-29 16:35 | Overdue Documents | minor | 1 hr, 43 mins | Our human-in-the-loop verification system is fully operational again. This incident was caused by a spike in upl...read more |